Manager, Scaled CS & Operations Acoustic

4.0 - 6.0 years

0 Lacs

pune, maharashtra, india

On-site

Acoustic is transforming how we engage and support customers through a modern, digital-first Customer Success model. We are seeking a highly operational, data-driven Digital Customer Success Leader who will also serve as one of our Planhat Administrators for our global CS organization. This hybrid role will own our scaled CS programs, automation workflows, segmentation logic, lifecycle playbooks, and product analytics, while simultaneously managing Acoustic's Planhat instance end-to-end. This individual will be instrumental in reducing churn, driving adoption of Acoustic Connect, providing global visibility into customer health, and enabling our CSMs to operate more efficiently through autom...

Posted 3 days ago

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Director of Customer Success Katalon

10.0 - 12.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently. Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, including Fortune Global 500 companies such as PwC, KPMG, and Abbott. Katalon is recognized as a top automation tool by prestigious review sites such as G2, Gartner, Capterra, and IT Central Station. About The Role We are seeking a strategic leader to innovate and scale our Global Customer Success function. This ...

Posted 1 week ago

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Customer Success Operations Manager Cequence Security

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Customer Success Operations Manager, you will play a crucial role in supporting our Customer Success team by focusing on tooling, reporting, and process improvement. Your primary responsibility will be to ensure that our Technical Success Managers (TSMs) have the necessary systems and insights to deliver value to our customers effectively. By owning the administration of CS platforms, managing reporting pipelines, and driving operational excellence, you will contribute to the overall success of our organization. Your responsibilities will include managing the day-to-day operations of the CS platform, configuring integrations, and ensuring adoption by TSMs. You will also be tasked with b...

Posted 3 months ago

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