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10.0 - 14.0 years
12 - 16 Lacs
Pune
Work from Office
Position: Salesforce Technical Architect Location: Bangalore/Pune (Hybrid) Experience: 10+ Years Responsibilities Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations Translate business requirements into well-architected solutions that best leverage the Salesforce platform Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation Ability to understand a project and deep dive to debug issues, remediate governor limits Requirements Relevant Degree in Engineering required. 10 - 20 years CRM experience with a minimum of 10 years on the Salesforce platform Expert level understanding of the Salesforce product suite, including Sales, Service, CPQ, RLM, Agentforce, and Experience Clouds Understanding of systems architecture and ability to design scalable performance-driven solutions Understanding of key design patterns and large data volume limitations and best practices Thorough understanding of APEX, Flow builder, Lightning & LWC framework Understanding of data sharing and visibility considerations and how these play into platform architecture Familiarity with platform authentication patterns (SAML, SSO, OAuth) Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.) Strong understanding of DevOps including environment management, release management, code versioning best practices, and deployment methodologies Experience with platform security capabilities (TLS, SSL) Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes Strong background in design/development of large web-based systems, or complete software product lifecycle exposure About Us: Relanto.ai is a cutting-edge IT services company at the forefront of revolutionizing business operations through Intelligent Automation, Digital Transformation, and harnessing the power of Data and AI. Our passion lies in creating solutions that empower businesses to achieve unprecedented efficiency, innovation, and growth. To learn more about us and our culture visit: www.relanto.ai & https://www.linkedin.com/company/relanto-inc/
Posted 4 weeks ago
5.0 - 10.0 years
5 - 12 Lacs
Hyderabad
Work from Office
Job Title: Senior Programmer Location: Hyderabad Department: IT / CRM Development Experience: 5 to 10 Years Education: B.Tech / M.Tech / Masters in Computer Science Job Type: Full-Time Job Overview: We are seeking a highly skilled and experienced Senior Salesforce Developer with 3 to 6 years of relevant hands-on experience in Salesforce CRM development. The ideal candidate will possess advanced technical capabilities, deep knowledge of Salesforce architecture, and a passion for building scalable and efficient customer-facing interfaces. Key Responsibilities: • Design, develop, and deploy robust Salesforce solutions tailored to business needs. • Build and enhance custom applications using Apex, Visualforce, Lightning Components, and Salesforce APIs. • Develop and maintain customer-facing user interfaces with clean and efficient code. • Integrate Salesforce with external systems and third-party services using REST/SOAP APIs. • Utilize tools like Heroku and MavensMate/Eclipse for application deployment and environment management. • Collaborate with cross-functional teams including Product, QA, and Admins to deliver high-quality features. • Troubleshoot and resolve complex technical issues in the CRM environment. • Provide ongoing maintenance and support of existing Salesforce implementations. • Adhere to Salesforce best practices and ensure code quality and performance. Required Skills & Qualifications: • Bachelor's or Master's degree in Computer Science or related technical field (B.Tech / M.Tech preferred). • 3 to 6 years of hands-on experience working on Salesforce CRM. • Proficient in Apex, Visualforce, Lightning Web Components, and Salesforce APIs. • Strong understanding of Salesforce architecture and data modeling. • Advanced knowledge of MySQL, Heroku, and modern development tools. • Working experience with development tools such as MavensMate or Eclipse. • Excellent analytical and problem-solving skills. • Strong verbal and written communication abilities. Nice to Have: • Salesforce Developer Certification (Platform Developer I or II) • Experience with CI/CD pipelines and version control tools like Git. • Exposure to JavaScript frameworks (e.g., React, Angular) is a plus. • Experience working in Agile/Scrum environments. Why Join Us: • Competitive compensation and performance-based incentives • Opportunity to work with cutting-edge CRM technologies • Flexible work arrangements and supportive team culture • Career advancement and certification sponsorship To Apply: Send your updated resume to career@y-axis.com with the subject line: Application Senior Salesforce Developer.
Posted 4 weeks ago
4.0 - 9.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Job Title: Senior Salesforce Developer Location: Hyderabad Department: IT / CRM Development Experience: 4 to 9 Years Education: B.Tech / M.Tech / Masters in Computer Science Job Type: Full-Time Job Overview: We are seeking a highly skilled and experienced Senior Salesforce Developer with 3 to 6 years of relevant hands-on experience in Salesforce CRM development. The ideal candidate will possess advanced technical capabilities, deep knowledge of Salesforce architecture, and a passion for building scalable and efficient customer-facing interfaces. Key Responsibilities: • Design, develop, and deploy robust Salesforce solutions tailored to business needs. • Build and enhance custom applications using Apex, Visualforce, Lightning Components, and Salesforce APIs. • Develop and maintain customer-facing user interfaces with clean and efficient code. • Integrate Salesforce with external systems and third-party services using REST/SOAP APIs. • Utilize tools like Heroku and MavensMate/Eclipse for application deployment and environment management. • Collaborate with cross-functional teams including Product, QA, and Admins to deliver high-quality features. • Troubleshoot and resolve complex technical issues in the CRM environment. • Provide ongoing maintenance and support of existing Salesforce implementations. • Adhere to Salesforce best practices and ensure code quality and performance. Required Skills & Qualifications: • Bachelor's or Master's degree in Computer Science or related technical field (B.Tech / M.Tech preferred). • 3 to 6 years of hands-on experience working on Salesforce CRM. • Proficient in Apex, Visualforce, Lightning Web Components, and Salesforce APIs. • Strong understanding of Salesforce architecture and data modeling. • Advanced knowledge of MySQL, Heroku, and modern development tools. • Working experience with development tools such as MavensMate or Eclipse. • Excellent analytical and problem-solving skills. • Strong verbal and written communication abilities. Nice to Have: • Salesforce Developer Certification (Platform Developer I or II) • Experience with CI/CD pipelines and version control tools like Git. • Exposure to JavaScript frameworks (e.g., React, Angular) is a plus. • Experience working in Agile/Scrum environments. Why Join Us: • Competitive compensation and performance-based incentives • Opportunity to work with cutting-edge CRM technologies • Flexible work arrangements and supportive team culture • Career advancement and certification sponsorship To Apply: Send your updated resume to career@y-axis.com with the subject line: Application Senior Salesforce Developer.
Posted 4 weeks ago
3.0 - 5.0 years
12 - 14 Lacs
Chennai
Work from Office
We are seeking a highly skilled and motivated Senior Salesforce Developer with a solid background in Sales Cloud, Service Cloud, and Lightning Web Components (LWC). The ideal candidate will have 4-7 years of experience working with Salesforce, demonstrating deep technical expertise, and a passion for delivering high-quality solutions. As a Senior Salesforce Developer, you will work with business stakeholders and technical teams to design, develop, and implement robust Salesforce solutions, contributing to the success of the organization. Key Responsibilities: Design, develop, and customize Salesforce applications leveraging Sales Cloud, Service Cloud, and Lightning Web Components (LWC). Develop and maintain custom Apex classes, triggers, Visualforce pages, and other Salesforce technologies to meet business requirements. Collaborate with business analysts, project managers, and other stakeholders to translate business needs into effective Salesforce solutions. Implement and customize Salesforce automation tools such as Flows, Workflows, and Process Builder to improve business processes. Build and deploy Lightning Web Components (LWC) to enhance user interfaces and improve user experience. Lead development efforts for integrations between Salesforce and third-party applications using REST/SOAP APIs, middleware, and other integration techniques. Ensure code quality by following best practices and participating in regular code reviews and unit testing. Troubleshoot and resolve complex technical issues and provide support for ongoing system improvements. Optimize Salesforce applications for performance, scalability, and reliability. Stay current with Salesforce updates, new features, and industry best practices to provide innovative solutions. Contribute to the development and enhancement of development processes, tools, and methodologies. Required Skills & Experience: 4-7 years of experience in Salesforce development, with strong expertise in Sales Cloud, Service Cloud, and Lightning Web Components (LWC). Proficiency in Apex, Visualforce, SOQL, and Salesforce data model. Strong experience in building and deploying Lightning Web Components (LWC) to improve user experience and functionality. Expertise in Salesforce configuration tools, including Flows, Workflows, and Process Builder. Hands-on experience with Salesforce integrations using REST/SOAP APIs and other integration tools. Experience with Salesforce security models, including profiles, permission sets, and sharing rules. Familiarity with Salesforce deployment tools such as Change Sets, ANT, or Salesforce DX. Strong problem-solving and debugging skills with the ability to resolve complex issues. Knowledge of Salesforce best practices and design patterns, ensuring high-quality code and solutions. Desired Skills: Salesforce certifications such as Platform Developer I, Platform Developer II, or Sales/Service Cloud Consultant. Experience with Salesforce Communities or Experience Cloud. Knowledge of Salesforce CPQ, Field Service Lightning, or Marketing Cloud is a plus. Experience with Salesforce DevOps processes (CI/CD, Source Control, and automated deployments). Familiarity with front-end web technologies (HTML, CSS, JavaScript).
Posted 4 weeks ago
8.0 - 10.0 years
12 - 14 Lacs
Mumbai, New Delhi, Bengaluru
Work from Office
We are seeking a Senior Salesforce Developer with 8-10 years of experience in Salesforce development and a strong focus on integration and cloud technologies. The role involves designing, developing, and implementing custom Salesforce solutions, including integrations with third-party systems and cloud platforms. The candidate should have extensive experience with Apex, Visualforce, Lightning Components, and Salesforce APIs (REST, SOAP). Proficiency in integration platforms such as MuleSoft, Salesforce Connect, or other middleware tools is essential. Experience with cloud technologies like AWS, Azure, or Google Cloud is highly desired. The ideal candidate will lead complex integration projects, collaborate with cross-functional teams, and ensure the seamless flow of data between Salesforce and external systems. Location - Remote, Hyderabad,Ahmedabad,pune,chennai,kolkata.
Posted 4 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Mumbai, New Delhi, Bengaluru
Work from Office
Technically hands-on, with deep-dive expertise in designing and developing real-time internet applications or high scale SAAS applications 3 - 5 years of experience in developing products with at least a couple of years in leading a team Excellent command over Data Structures & Algorithms Exceptional coding skills in an Object-Oriented programming language (Java/ Golang) Strong problem solving and analytical skills Experience with web technologies Java, Spring, Python, Linux, Apache, MySQL, Solr, Memcache, Redis Experience with high-performance services catering to millions of daily traffic is a plus Locations : Mumbai, Delhi NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote
Posted 4 weeks ago
1.0 - 4.0 years
1 - 5 Lacs
Chennai
Work from Office
BDS VirCon is looking for Senior Officer-Client Invoicing and collections to join our dynamic team and embark on a rewarding career journey The Senior Officer plays a crucial role in the organization, responsible for overseeing and executing various tasks and projects to ensure the smooth functioning of operations This role requires strong leadership, analytical skills, and the ability to collaborate effectively with team members and stakeholders Key Responsibilities :Leadership:Provide leadership and guidance to team members, fostering a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project Management:Manage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational Efficiency:Streamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and Reporting:Analyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder Engagement:Build and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk Management:Ensure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies
Posted 4 weeks ago
0.0 - 5.0 years
2 - 7 Lacs
Ludhiana
Work from Office
Max Life Insurance Company Limited is looking for Senior Officer - CAT Axis to join our dynamic team and embark on a rewarding career journey The Senior Officer plays a crucial role in the organization, responsible for overseeing and executing various tasks and projects to ensure the smooth functioning of operations This role requires strong leadership, analytical skills, and the ability to collaborate effectively with team members and stakeholders Key Responsibilities LeadershipProvide leadership and guidance to team members, fostering a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project ManagementManage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational EfficiencyStreamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and ReportingAnalyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder EngagementBuild and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk ManagementEnsure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies
Posted 4 weeks ago
5.0 - 8.0 years
19 - 20 Lacs
Chennai
Work from Office
We are looking for a dynamic, experienced, and highly skilled Senior Salesforce Developer Architect with over 7 years of expertise in Salesforce core functionalities, integrations, Apex programming, scripting, customizations, and automation tools like Flows/Workflows. The ideal candidate will possess a strong technical foundation while demonstrating a flexible and hands-on approach to problem-solving. As a Senior Salesforce Developer Architect, you will be responsible for leading technical initiatives, designing and implementing solutions, and working closely with teams to drive Salesforce-related enhancements and integrations. You should have a passion for pushing boundaries, exploring new ideas, and taking ownership of end-to-end Salesforce solutions. Key Responsibilities: Design, develop, and implement complex Salesforce solutions across various functional areas including sales, service, and marketing. Integrate Salesforce with third-party systems using REST/SOAP APIs, middleware tools, and other integration technologies. Write and maintain clean, scalable, and efficient Apex code for business logic and data processing. Configure and customize Salesforce applications using Lightning Components, Visualforce, and declarative tools (flows, workflows). Lead technical discussions and provide mentorship to junior team members, while maintaining code quality, design standards, and best practices. Collaborate with business stakeholders to understand requirements, and translate them into scalable Salesforce solutions. Troubleshoot and resolve technical issues and performance bottlenecks, ensuring system stability and reliability. Create and maintain detailed documentation of system architecture, integrations, and custom code. Conduct Proof of Concepts (POCs) to evaluate new technologies and approaches, staying on top of Salesforce innovations. Continuously assess and challenge the current Salesforce setup, advocating for improvements and more efficient solutions. Take a hands-on approach when needed, diving into code to resolve complex issues or implement rapid solutions. Required Skills & Experience: 7+ years of hands-on experience with Salesforce development (Apex, Visualforce, Lightning, SOQL, and SOSL). Expertise in Salesforce integrations using APIs, middleware tools, and third-party systems. Strong understanding of Salesforce Flows, Workflows, and process automation tools. Experience with Salesforce data modeling, security, and governance best practices. Proficiency in writing Apex triggers, batch classes, and managing Salesforce data structures. Ability to think critically, challenge current designs, and recommend optimized solutions. Experience working in agile environments, leading sprints, and collaborating with cross-functional teams. Excellent problem-solving skills with a strong technical background. Strong communication skills, capable of interacting with both technical and non-technical stakeholders. Desired Skills: Salesforce certifications (Platform Developer I/II, Application Architect, etc.). Experience with Salesforce Lightning Web Components (LWC). Knowledge of Salesforce DevOps and CI/CD practices. Experience with Salesforce CPQ, Marketing Cloud, or Service Cloud is a plus. Familiarity with tools like MuleSoft, Dell Boomi, or other integration platforms is advantageous.
Posted 4 weeks ago
2.0 - 7.0 years
7 - 11 Lacs
Pune
Work from Office
JD : BigData and Hadoop JOB LOCATION : PUNE J D :: Experience in full stack software development with a focus on data-driven applications2. Experience with scale-out technologies like Hadoop, NiFi, Hive and Spark on-premise (With Java as a language)3. Strong understanding of database technologies, proficiency with SQL (Oracle preferably)4. Experience working with SpringBoot and Java technologies5. Background in big data with hands-on experience with Spark development6. Efficient knowledge of the internals of technologies in the Hadoop ecosystem is a plus.7. Proficiency with advanced object-oriented programming8. Excellent problem-solving and analytical skills9. Excellent written and oral communications skills10. Ability to mentor junior team members for Hadoop ecosystem
Posted 4 weeks ago
7.0 - 9.0 years
27 - 30 Lacs
Pune, Chennai, Bengaluru
Work from Office
Key points: Should have 2+ years of professional backend building experience Should have experience of working in Java/C++/Go with experience in Multithreading, object-oriented design patterns, microservices architecture Experience developing cloud architecture on leading cloud providers (Azure AWS/ GCP) is a must Prior work with LLM/ML applications would be a bonus.
Posted 4 weeks ago
7.0 - 9.0 years
19 - 20 Lacs
Chennai
Work from Office
Role Summary We are looking for an experienced Python Lead Developer with over 7 years in Python programming, strong skills in Pandas for data manipulation, and expertise in Celery for distributed task management. This position is ideal for someone who enjoys leading development projects, mentoring teams, and ensuring high standards in software quality and performance. Key Responsibilities Lead Python development projects, ensuring code quality and efficiency. Guide and mentor team members, conduct code reviews, and foster collaboration. Utilize Pandas for data analysis and transformation tasks. Implement and maintain asynchronous tasks using Celery. Optimize application performance and scalability. Required Skills Core: Proficient in Python, Pandas, and Celery. Additional: Knowledge of relational databases, RESTful API integration, and Git. Soft Skills: Strong leadership, problem-solving, and communication abilities.
Posted 4 weeks ago
7.0 - 9.0 years
9 - 11 Lacs
Bengaluru
Work from Office
We are seeking a highly experienced Salesforce Architect with a strong background in Apex, LWC, and Visualforce to design, develop, and support Salesforce applications, including Experience, Commerce, and Sales modules. The ideal candidate will work closely with platform architects and business analysts to translate business requirements into scalable and smart Salesforce solutions. Responsibilities include Salesforce application design, solution blueprinting, effort estimation, and work plan creation. The role requires deep technical expertise in custom development using Apex, Visualforce, JavaScript, and Lightning, along with REST, SOAP APIs, and Salesforce integrations. The candidate will participate in all phases of the software development lifecycle, including discovery, analysis, configuration, code development, testing, deployment, and support.
Posted 4 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Noida
Work from Office
A Salesforce Communication Cloud Vlocity CPQ customization would typically involve configuring, customizing, and extending Vlocitys CPQ (Configure, Price, Quote) functionality within the Salesforce Communication Cloud This would include working with the Enterprise Product Catalog (EPC), managing product versions, defining offer specifications, and implementing custom logic for pricing, discounts, and other sales-related processes Key Responsibilities: Configuration and Customization:Configure and customize Vlocity CPQ features within the Salesforce Communication Cloud, ensuring alignment with business requirements CPQ Development:Develop custom solutions using Vlocity technologies like DataRaptor, OmniScript, and Integration Procedures to extend CPQ functionality Product Catalog Management:Manage the Enterprise Product Catalog (EPC), including defining products, versions, and attributes, and ensuring data consistency Pricing and Quote Management:Implement and maintain complex pricing models, discounts, and quote approval processes within Vlocity CPQ Order Management:Work with Vlocity Order Management to ensure seamless integration between CPQ and order capture, facilitating efficient order processing Testing and Deployment:Develop and execute testing plans, ensuring the stability and performance of CPQ customizations and deployments Documentation:Maintain clear and concise documentation for CPQ configurations and custom solutions Collaboration:Collaborate with other teams, including sales, product, and IT, to understand business needs and implement effective solutions Skills and Experience: Salesforce CPQ: Extensive experience with Salesforce CPQ features and functionalities Vlocity: Proven experience with Vlocity technologies, including DataRaptor, OmniScript, and Integration Procedures Salesforce Development: Strong Salesforce development skills, including Apex, LWC, and Visualforce Configuration and Customization: Ability to configure and customize Salesforce and Vlocity CPQ Problem-solving: Strong analytical and problem-solving skills to identify and resolve issues in CPQ configuration and customization Communication: Excellent communication skills to effectively collaborate with various stakeholders Optional Skills:Vlocity Certification: Vlocity CPQ certifications (eg, Salesforce CPQ Specialist) Communications Cloud Knowledge: Experience with Salesforce Communications Cloud and its modules Industry-specific knowledge: Knowledge of specific industries served by Salesforce Communications Cloud (eg, telecom, media, utilities)
Posted 4 weeks ago
2.0 - 6.0 years
12 - 15 Lacs
Mumbai, New Delhi, Bengaluru
Work from Office
Technically hands-on, with deep dive expertise in designing and developing real time internet applications or high scale SAAS applications 1 - 3 years of experience in developing products with at least a couple of years in leading a team Excellent command over Data Structures & Algorithms Exceptional coding skills in an Object-Oriented programming language (Java/ Golang) Location : - Remote,New Delhi,Mumbai,Bengaluru
Posted 4 weeks ago
8.0 - 10.0 years
14 - 19 Lacs
Chennai
Work from Office
Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Salesforce Platform Development. Experience8-10 Years.
Posted 4 weeks ago
5.0 - 8.0 years
9 - 14 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Industries Vlocity. Experience5-8 Years.
Posted 4 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Jaipur
Work from Office
Pansari Roller Flour Mills (P ) is looking for Marketing Professional to join our dynamic team and embark on a rewarding career journey Researching and brainstorming each stage of the project. Delegating assignments to members of the graphics and advertising departments, as needed. Supervising employees' work, providing direction and clarification, as needed. Ensuring adherence to clients' specifications. Coordinating efforts to ensure that campaigns are completed. Adhering to time and financial restrictions. Tracking changes in consumer engagement following the roll-out of each marketing campaign. Compiling reports detailing the effects exerted by each campaign, and sharing these with clients.
Posted 4 weeks ago
0.0 - 5.0 years
2 - 7 Lacs
Tiruchirapalli
Work from Office
Develop and maintain high-quality technical manuals, user guides, and system documentation in electronic formats for both print and digital platforms. Create detailed and accurate technical drawings including layout schematics, wiring diagrams, control schematics, and block diagrams for GRMS (Guest Room Management Systems) and EMS (Energy Management Systems) projects. Collaborate with the Global Solution Proposition team to transform technical content into clear, structured, and visually appealing documentation that meets customer and project requirements. Support mock-up room projects with complete sets of layout and wiring schematics based on customer needs and project specifications. Participate in coordination meetings with project managers and provide clear explanations of technical designs and wiring layouts. Maintain organized records of all technical documents, drawings, and ongoing updates for new and existing projects. Assist in the creation of content for presentations, technical brochures, digital campaigns, and other customer-facing materials that explain system functionality and value. Contribute to the evolution of our content strategy by integrating digital formats (interactive PDFs, web-ready visuals, animated diagrams, etc.) into documentation and marketing deliverables.
Posted 4 weeks ago
5.0 - 10.0 years
12 - 22 Lacs
Hyderabad
Remote
Job Summary: We are looking for a passionate and motivated Salesforce Developer with a basic understanding of Salesforce components and web technologies. This role is ideal for candidates with foundational knowledge in Salesforce and eagerness to grow in a dynamic CRM environment. Key Responsibilities: Assist in the development, configuration, and maintenance of Salesforce applications. Work on customizations using Apex, Visualforce, and Lightning Components (Aura/LWC). Support Salesforce Sales Cloud and Service Cloud implementations. Create and maintain process automation using Flows, Process Builder, and Workflows. Collaborate with senior developers and stakeholders to gather and implement requirements. Participate in unit testing and troubleshooting of Salesforce applications. Help with basic deployment tasks and sandbox management. Required Skills: Basic understanding of Salesforce platform and CRM concepts Hands-on experience or knowledge in: Apex and Visualforce Lightning Components (Aura / LWC) SOQL / SOSL Salesforce Sales Cloud and/or Service Cloud Basic Process Automation (Flows, Validation Rules) Familiarity with Java , HTML , and JavaScript is a plus Understanding of Salesforce Testing and debugging Nice to Have: Exposure to Community Cloud , Marketing Cloud , or Salesforce CPQ Knowledge of Velocity or Deployment Automation Tools like ANT, Copado, or Git Salesforce Certification (ADM 201, PD1) is an added advantage * Perks and Benefits Joining bonus is available . For any queries, please feel free to contact us at the following email address E mail id :: info@heyroot.com
Posted 4 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Deliver NoPerformance ParameterMeasure1.Analyses data sets and provide relevant information to the clientNo. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy Mandatory Skills: Salesforce Platform Development. Experience3-5 Years.
Posted 4 weeks ago
5.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: nCino. Experience5-8 Years.
Posted 4 weeks ago
5.0 - 8.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Administration. Experience5-8 Years.
Posted 4 weeks ago
5.0 - 10.0 years
9 - 14 Lacs
Pune
Work from Office
About the job We are seeking a highly skilled Senior Salesforce Quality Assurance Engineer to join our team. The ideal candidate will be responsible for ensuring the quality and reliability of Salesforce implementations, customizations, and integrations. You will work closely with developers, business systems analysts, and stakeholders to understand requirements, design test strategies, and automate test cases to improve product quality and speed of delivery. What you will do Collaborate with cross-functional teams (developers, business systems analysts, and product owners) to develop a test strategy that ensures comprehensive test coverage of Salesforce solutions. Perform functional, regression, integration, and system testing on Salesforce implementations, including workflows, custom objects, and integrations with other systems. Design and implement automated test frameworks for Salesforce testing using tools like Selenium, Polarion, or similar. Provide feedback to the development team to improve coding and design practices from a quality standpoint. Create detailed test plans, test cases, and test scripts for both manual and automated testing. Ensure proper documentation of defects and resolutions. Conduct performance and load testing for Salesforce solutions to ensure scalability and performance. Mentor junior QA team members, drive best practices for QA in the Salesforce environment, and foster a culture of quality within the team. Test integrations between Salesforce and other systems (e.g., ERP, marketing platforms) to ensure seamless data flow and process alignment. Log and track defects using tools like JIRA, ensuring that they are resolved in a timely manner. What you will bring 5+ years of experience working with Salesforce platform, with deep knowledge of Sales Cloud, Service Cloud, and custom development (APEX, Visualforce). Strong understanding of QA methodologies, best practices, and tools. Experience with automated testing frameworks like Selenium, Polarian, or equivalent. Experience in automating Salesforce test cases using tools such as Selenium WebDriver, TestNG, JUnit, or equivalent. Experience with CI/CD tools like Jenkins is preferred. Expertise in functional testing, regression testing, system testing, and UAT. Familiarity with performance testing and load testing tools. Understanding of APEX test classes and how to create them to ensure code coverage and quality within Salesforce. Experience testing APIs and integrations (REST, SOAP) between Salesforce and other third-party systems. Strong analytical and problem-solving skills with the ability to troubleshoot complex issues in Salesforce implementations. Ability to mentor junior team members and drive best practices. Excellent communication and collaboration skills to work effectively with cross-functional teams. The following are considered a plus Proficiency in tools like JIRA, Confluence, Git, Bitbucket Salesforce certifications such as Salesforce Administrator, Salesforce Developer, or Salesforce QA Specialist. Strong verbal and written communication skills. Ability to work both independently and in a team-oriented, collaborative environment. Proactive attitude and willingness to learn new technologies. Familiarity with Agile development and Scrum methodologies. About Red Hat Red Hat is the worlds leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hats culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.
Posted 4 weeks ago
5.0 - 10.0 years
4 - 8 Lacs
Mumbai
Work from Office
About The Role PM Key Roles and Responsibilities: Be able to understand client requirement and suggest possible enhancement in the build approach- act as SFMC senior consultant at the same time be able to execute solutions seamlessly with 100% quality Be accountable for building integrations with internal and external apps on the platform Work closely with data engineering team to build data integrations scalable into and out of the platform Leverage on Salesforce Marketing Cloud tools and scripting language to deliver scalable, responsive, best in class email templates with highly dynamic and personalized content Manage Automations in Salesforce Marketing Cloud to ensure that all schedules are executed correctly and debug any failures Build responsive web cloud pages for use cases such as landing pages, survey forms and campaign products Be responsible for creating a robust testing process prior to releasing new features/scripts and fixing bugs/fine-tuning features continuously Monitor data streams for latency and quality issues Exposure of creating solutions based on campaign requirements Exposure to create email campaigns using content builder in SFMC AMP Scripting for dynamic builds. Advanced knowledge of HTML, CSS, and Media queries to assist in custom coding. Should know about building block-based designs using the content builder Should know building multi-channel journeys in SFMC Should be well versed in creating and updating data extensions Working knowledge of Automation Studio Good knowledge of SQL queries TechnicalSkills : 5+ years of hands on experience working on Salesforce Marketing cloud Computer engineer and/or hands on experience writing code in HTML, CSS, SQL and Javascript/AMPScript/Similar scripting language for any other Marketing automation platform Extensive knowledge of Marketing Cloud functionalities including AMPscript, Email Studio, Automation Studio, Journey Builder, Cloud Pages, Contact Builder and Content Builder. Experience building applications and innovative email templates on the platform that drive business KPIs Ability to analyze the campaign requirements and suggest the type of DE and logic that needs to be used Needs to understand the database structure to come up with exception handling while amp scripting Fundamentally curious and always tinkering and exploring new tech
Posted 4 weeks ago
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