Front Office Executive Jones Lang Lasalle Property Consultants

4.0 - 6.0 years

4 - 6 Lacs

Hyderabad, Telangana, India

On-site

Responsibilities: Manage front office operations professionally, guiding and coaching staff to deliver pleasant experiences to all visitors Greet VIP clients and perform special services in the absence of guest relation officers Assist with sending messages/faxes, self-check-in, and support visitors with disabilities Prepare for arriving clients/visitors, ensuring arrangements are made and followed up when necessary Coordinate with night shift staff to receive large group details and ensure badge readiness Handle client/visitor/sponsor complaints or feedback, escalate as per the defined escalation matrix Ensure welcome presentation is updated and equipment is functional for client visits Keep all front office communication and signage updated per SDL guidelines Maintain cleanliness and proper grooming of lobby, lifts, and front office team Ensure zero downtime of front office equipment and escalate hardware issues if needed Operate front office computer system to support attendants and daily functions Assist with administrative activities and support helpdesk when required Ensure FOEs handle all calls professionally and politely Coordinate with all departments to manage events, concerns, and flower arrangements Follow Accenture-specific processes and manuals Manage and track temporary badge collections and ensure compliance with JLL management policies Participate in emergency evacuation, crisis management, and business continuity procedures Develop and maintain policies and procedures for front office functions Ensure safety signage and Accenture directories are visible and available Prepare reports and support internal/external audits Train front office and guest relation staff as per training calendars Communicate follow-ups with next shift staff and manage roster approvals Monitor and govern the performance of Front Office Executives and Guest Relation Executives Competencies: Excellent communication and customer service skills Proactive problem-solving abilities with focus on exceeding customer satisfaction Strong time management and flexibility with work hours Quick learner with ability to self-motivate and lead others Proven experience as lobby manager or within FM industry Confident in client-facing presentations Hands-on with visitor management software and MS Office Strong team player in customer service environments Professional, polished service delivery with high standards Adaptable, composed, and mentally resilient under pressure

Posted 1 month ago

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