service coordinator b.tech ,b.E (Dahisar) Naukripay group

0.0 - 3.0 years

0 - 0 Lacs

maharashtra

On-site

You will be working for a rapidly growing company that represents various MNC companies from Europe and USA, particularly in the field of Power & Energy, Oil, and Gas. Your role as a Service Coordinator will involve the following responsibilities: - Handling emails and drafting independently. - Coordinating with clients to ensure site readiness, access, and job requirements. - Scheduling and assigning service jobs to field engineers based on priority and availability. - Tracking and monitoring daily progress of service jobs and updating internal systems accordingly. - Preparing and maintaining service reports, job sheets, and customer feedback. - Routinely following up with customers to ensure satisfaction through timely and professional communication. - Assisting in preparing service quotations and job completion certificates. - Following up on service reports to ensure timely submission by engineers. - Communicating with customers regarding delays in supply. - Coordinating with customers for pre and post-dispatch formalities. - Handling customer complaints or escalating issues to the Service Manager when necessary. The ideal candidate for this role would preferably be an Electrical Engineer with experience as a service coordinator or freshers. Knowledge in AUTOCAD, any automation design software, and VISIO software would be an added advantage. Additionally, you should possess good presentation and demonstration skills, fluent English, pleasant personality, effective communication skills, be smart, healthy, hardworking, punctual, and honest. Being extremely focused, result-oriented, independent, self-motivated, having decision-making skills, and being completely responsible are also desired qualities. A basic understanding of electrical systems or service processes is a plus. The minimum experience required for this position is a fresher, while the maximum experience desired is 2 years. The salary offered will be as per the profile and ability of the candidate, ranging from 2 to 3.5 LPA based on the strengths and commitment of the respective candidates. The educational qualifications required for this role include B.E/B.Tech/Diploma in Electrical Engineering.,

Posted 1 week ago

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