4372 Visio Jobs - Page 35

About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. Position Overview Zelis Price Optimization Implementation Services is seeking to hire a Business Reporting and Process Analyst. This blended role is responsible for enabling high quality business analytics solutions and to identify ways to improve the departments’ workflow, policies and methodologies; all with the goal to deliver valued business outcomes and lead to informed decisions for Zelis’ key stakeholders as well as Implementation Services departmental leadership. The Business Reporting and Process Analyst works as a part of the Price Optimization Implementation Services team. The new role will report to Sr. Manager, Implementation and will be an individual contributor positioned in Zelis’ Hyderabad, India office. Key Responsibilities Supports standing and ad hoc reporting requests and responsible for the data integrity for the Implementations team. Interact with all areas of Price including, but not limited to Client Services, Service Operations, Implementation Services, Adjudication Partnership, Learning Services, and Product Management to adequately gather and execute Implementations reporting. Gather reporting requirements for Implementations and document the “as is” processes for gathering, reviewing, synthesizing and presenting reportable data; this require coordination between cross-functional teams (including but not limited to the Power BI team, Product Owners and General Managers. Gather and analyze critical business process and reporting details and propose recommendations based upon the data gathered and current and future state departmental needs. Translate departmental requirements into actionable measurement and deliver reporting tools and process documentation that are clearer, more detailed and more complete; this could involve a translation of existing requirements along with the determination and development of new requirements. Serve a key participative role in the future, “to be” development efforts; recommend efficiencies in reporting and processes that could include, but not limited to, reporting cadence, data capture, data presentation, process modification, technology enhancements, efficiency measurements, etc., Collaborate with Implementations leadership to determine areas of upstream and/or downstream impact that may cause variances in reporting or processes. Provide verbatim commentary on data to identify trends, positive or negative, along with evidentiary data supporting and/or explaining these trends including influence from collaborating departments within or outside of Implementations. Communicate reporting and process discrepancies to leadership and to encourage internal problem-solving and overall alignment. Collaborate with reporting and/or process counterpart to ensure process and reporting alignment through the Implementations areas. Review processes on a regular and timely basis to determine whether they are up-to-date with internal Zelis and external industry standards. Develop a communication strategy and/or cadence to help inform the leading indicators of trends or potential issues by developing baseline measurements and identifying where there is a deviation. Ensure that all reporting complies with state and federally mandated legislation relevant to our business (e.g., HIPAA and other data protection requirements). Collaboration to ensure that any needed learning resources are properly generated and that potential reporting changes align with QA conditions while also compiling data to inform associate performance metrics to generate KPI measurements. Embrace an environment of continuous improvement and innovation within the Implementations area. Required Experience / Skills Bachelor’s Degree in Business, Statistics, Mathematics, Economics, Accounting or Finance or a related field. 4+ years of experience in data analysis, reporting or business intelligence. Advanced proficiency in Microsoft Excel, Microsoft Access, SQL, SmartSheet, Microsoft Access, Microsoft Visio, Lucidchart and other data and process capture tools. Ability to work with large data sets and analyze complex data. Excellent communication and presentation skills. Strong attention to detail and accuracy. Experience with data visualization tools such as PowerBI and SSRS leading to advanced charts, graphs and other visual data expressions. Proficient understanding of statistical analysis and modeling. Knowledge of database design and data warehousing principles. Ability to work independently and to self-prioritize workload, meet deadlines, and adjust to unforeseen circumstances requiring an expedited response. Ability to collaborate and interact between teams; along adapting to varying management styles and approaches. Ability to understand the core roles & responsibilities of each department; and how individual departments interact with other areas and how they can each impact the others’ processes. Demonstrated acumen for summarizing data and providing commentary at a variety of levels including executive summaries. Experience in a fast-paced, deadline-driven environment while demonstrating superior organizational and time management skills. Strong command of spoken and written English. Experience working in agile development environments including JIRA. Ability to prioritize and manage multiple concurrent projects. Preferred Experience / Skills Experience in the healthcare technology industry Experience in a client services, client support, client experience. Experience with data visualization tool, Power BI.

Inviting applications for the role of Senior Manager - Human Resources Under the supervision of the HR Leader, aligns business objectives with employees and management in the business units they support. The Senior HR Manager forms partnerships across the HR function to deliver value added service to management and employees that reflect the business objectives of the organization. The Senior HRM may include international human resource responsibilities. The Senior HR Manager maintains an effective understanding about the business unit&rsquos financial position, it culture, and its competition. Responsibilities: HR Advisory Support . Advising on HR implications of business imperatives along with global HR and Biz Leaders . Organizational effectiveness and Organization Design . Keep connect with external world to get and update on labor change, talent and business landscape and HR initiatives . RFP responses and pricing discussions (support M&A as required) . Ramp up, ramp down, decoupling consulting strategy planning Preparation for and attendance at client meetings as required . Advise leaders on operating challenges and critical people related matter . Supporting deal cycle with regional nuances and customer interactions . Support the roll out of corporate initiatives and leadership scorecards impacting employees . Understand C&B by engagement and impact of change requests on account revenue Employee Relations Support . Inputs where required on investigations & legal actions . Cases and the talent implication of business redundancy and transformation . Supports on Infosec investigations . Reviews and approves terminations with relevant parties including VHR and Legal Talent Retention & Employee Engagement . Partner on talent needs of the business and provide input to staffing & skill development . Support on annual roll out of Session C . Manage overall TCP process alongside C&B team . Manage monthly and out of cycle/ exceptional comp intervention requests & promotions process . Consults on implementation of operations driven retention and engagement practices . Provide guidance on attrition strategies . Consults on critical people metrics and their driving factors . HR integration for acquisition/ rebadge of new engagements . Support leaders on Amber analysis and required intervention development . Participate in Town Halls/Leadership meets . Conduct skip level meetings Qualifications we seek in you! Minimum Qualifications . Bachelor&rsquos degree in HR or Business-related field required . Experience managing in matrixed organization structures with virtual teams required . Experience working with a diverse workforce required . Experience with expatriate management, visas, work permits, Global Mobility preferred . Experience creating HR programs preferred . Experience supporting transitions and projects preferred . Microsoft Office skills including Word (Intermediate), Excel (Advanced), Power Point (Advanced), Outlook (Basic), Visio (Basic) required . HRCI PHR or SPHR certification preferred . Lean Principles and Six Sigma training or certifications preferred Preferred Qualifications . Working knowledge of multiple human resource disciplines including employee relations, diversity, performance management, learning and development, federal and state employment laws. . Strong business acumen balanced with operational orientation . Ability to quickly identify issues to a problem/process/procedure and provide sustainable, innovative solutions . Able to plan, prioritize, manage effectively multiple, competing priorities, and deadline pressures . Exceptional communication skills - verbal, written, presentation, conflict management . Strong interpersonal skills-able to build and maintain strong relationships, work with all levels . Able to respond quickly to changing requests, strong sense of urgency . Self-motivated with proven decision-making skills . Experience resolving complex employee relation issues . Experience working in complex Matrix Org Structure and with Virtual teams.

The Data Privacy and Policy Lead will be responsible for defining, operationalizing, and monitoring data access controls to ensure only authorized users and AI agents have access to sensitive data. He/she will define frameworks to identify sensitive data across the enterprise and will work closely with the Data Governance team to ensure all assets are properly classified. He/She will coordinate activities at the tactical level, interpreting Enterprise Data Council direction and defining operational level impact deliverables and actions to build secure data foundations supporting the vision of democratizing data with proper security controls. The Data Privacy and Policy Lead will partner with the Enterprise Data Office, senior leadership, data governance functional leads, and Chief Privacy Officer to protect sensitive data. He/she will establish and enforce data access controls and policies to accelerate access to data in a secure scalable environment. Roles & Responsibilities: Responsible for co-developing frameworks, in partnership with Enterprise Data Management Platforms team, to enable technology to discover, tag, and generate metadata to manage data access controls. Manage a team of Data Governance Specialists and Data Stewards- directly or in a matrix organization structure. Responsible for operationalizing the data access controls and in partnership with functional data owners and technology teams, ensure data access controls, compliance with privacy and security regulations are enforced. Maintain policies and ensures compliance with data privacy, security, and regulatory policies Publish metrics to measure effectiveness and drive adoption of Data Access policies and standards, that will be applied to mitigate identified risks across the data lifecycle (e.g., capture / production, aggregation / processing, sharing, reporting / consumption). Functional Skills: Must-Have Skills: Technical data management skills with in-depth knowledge of Pharma data regulations. Aware of industry trends and priorities and can apply to governance and policies. In-depth knowledge and experience with data masking, data access controls, and technologies to enable a scalable operating model. Experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Good-to-Have Skills: Experience managing industry external data assets (e.g. Claims, EHR, etc.) Ability to successfully execute complex projects in a fast-paced environment and in managing multiple priorities effectively. Ability to manage projects or departmental budgets. Experience with modelling tools (e.g., Visio). Basic programming skills, experience in data visualization and data modeling tools. Experience working with agile development methodologies such as Scaled Agile. Soft Skills: Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: 12 to 15 years of Information Systems experience 4 years of managerial experience directly managing people and leadership experience leading teams, projects, or programs.

Let s do this. Let s change the world. In this vital role you will join a collaborative team implementing and supporting the integrated case management systems on existing & future technologies. In this role, you will wear multiple hats including writing test scripts, implementing, analyze and resolve issues with case intake and data transfer across integrated systems. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient processing of data. Roles & Responsibilities: Monitor, test, and resolve issues related to case intake and case processing across multiple systems. Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues Ownership in the development of test plans, scenarios to ensure robust validation of system updates, patches and new features Create test scripts, perform regression & functional testing to verify the changes do not negatively impact existing system functionality What we expect of you We are all different, yet we all use our unique contributions to serve patients. Master s degree and 1 to 3 years of Life Science / Biotechnology / Pharmacology / Information Systems experience OR Bachelor s degree and 3 to 5 years of Life Science / Biotechnology / Pharmacology / Information Systems experience OR Diploma and 7 to 9 years of Life Science / Biotechnology / Pharmacology / Information Systems experience Preferred Qualifications: Functional Skills (Must Have) Experience in user requirements and acceptance criteria in agile project management systems such as JIRA and identification and execution of scripts. Experience in management of test plan, test protocols, defect management, and requirements traceability matrix Hands-on experience with the ITIL framework and methodologies like (Scrum). Hands on experience in HP ALM, JIRA, Visio, document management systems (e.g: Veeva) and Service Now. Good to Have Experience of DevOps, Continuous Integration, and Continuous Delivery methodology, and CRM systems Excellent communication skills and the ability to collaborate with Product Managers and business collaborators to define scope and value for new developments Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Team-oriented, with a focus on achieving team goals Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

The External Data Analyst will be responsible for optimizing spend and reuse of external data. This role is responsible for maintaining a data catalog with harmonized metadata across functions to increase visibility, promote reuse, and lower the annual spend. The External Data Analyst will assess investments in external data and will provide recommendations to the Enterprise Data Council to inform investment approval. This role will work with Global Strategic Sourcing and the Cyber Security Team to standardize contracting of data purchases. The External Data Analyst will also work closely with the data engineering team and external data providers to manage the lifecycle of the data assets. This role will be responsible for co-defining and operationalizing the business process to capture metadata related to the forecast of data purchases. The person in this role will coordinate activities at the tactical level, interpreting Enterprise Data Council direction and defining operational level impact deliverables and actions to maximize data investments. Roles & Responsibilities: Responsible for cataloging all external data assets, including the harmonization of metadata to increase reuse and inform future data acquisitions. Co-develop and maintain the process to consistently capture external data purchase forecast, focusing on generating the required metadata to support KPIs and reporting. Responsible for working with Global Strategic Sourcing and Cyber Security teams to standardize data contracts to enable the reuse of data assets across functions. In partnership with functional data SMEs, develop internal expertise on the content of external data to increase reuse across teams. This includes, but is not limited to, participating in data seminars to bring together data SMEs from all functions to increase data literacy. In partnership with the Data Engineering team, design data standardization rules to make external data FAIR from the start. Maintain the quality of data. In partnership with the Data Privacy and Policy team develop and operationalize data access controls to adhere to the terms of the data contracts to ensure data access controls, compliance, and security requirements are enforced. Maintain policies and ensure compliance with data privacy, security, and contractual policies Publish metrics to measure effectiveness of data reuse, data literacy and reduction in data spend. Functional Skills: Must-Have Skills: Experience managing external data assets used in the life-science industry (e.g., Claims, EHR, etc.) Experience working with data providers, supporting negotiations and vendor management activities. Technical data management skills with in-depth knowledge of Pharma data standards and regulations. Aware of industry trends and priorities and can apply to governance and policies. Experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Good-to-Have Skills: Ability to successfully execute complex projects in a fast-paced environment and in managing multiple priorities effectively. Ability to manage projects or departmental budgets. Experience with modelling tools (e.g., Visio). Basic programming skills, experience in data visualization and data modeling tools. Experience working with agile development methodologies such as Scaled Agile. Soft Skills: Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: Any degree with 5 - 9 years of experience in Business, Engineering, IT or related field

Career Category Regulatory Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE The Regulatory Affairs Senior Associate role assists US Promotion Regulatory representatives and other cross-functional roles in the administration of regulatory strategies for department initiatives across all product brands. This role assists with preparing, tracking, reporting, and archiving US regulatory documentation, including preclearance and advisory comment promotional materials, and is responsible for all Ad/Promo regulated data management. This role performs the planning and tracking of all US promotional label changes and manages the system update of promotional labeling and Important Safety Information (ISI). This role is responsible for US digital labeling and tracks team performance and savings for label change implementation. Roles & Responsibilities: Label change updates and implementation process Logo & Package Component Labeling (PCL) changes Important Safety Information (ISI) updates Product shot index management of drug product imagery Label change content assessment binders System workflow assessments of label impacted promotional material Regulatory Information Management (RIM) archiving Preclearance & Request for Advisory Comments (RFAC) submissions Reporting/Archiving of Ad/ Promo FDA Communications (i.e. Intent to Comply, Record of Contact -ROC, Prescription Drug Marketing Act -PDMA, Dear Healthcare Provider -DHCP letters, etc.) Veeva data entry/retrieval and collection of information Process documentation authoring support Required Knowledge and Skills: Exhibits a professional manner in dealing with others and maintains constructive working relationships Communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company Can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments Ability to read and understand written instructions and follow documented process Ability to lead and manage video conference meetings (i.e. MS Teams) and provide meeting minutes Proficient in MS Word, Excel, PowerPoint, Visio, and to manipulate data using formulas in Excel spreadsheets (including pivot tables) Technical editing of process documents and proofreading, with the ability to create Infographics & slides Experience in Veeva PromoMats to create Electronic Common Technical Documents (eCTD) compliance packages for US FDA submissions with a strong knowledge of FDA eCTD publishing tools Knowledge and experience in the US Medical, Legal, and Regulatory (MLR) review process within Veeva PromoMats to complete Abbreviated Reviews Veeva system expertise in the Records Information Management (RIM) Vault to archive & maintain complaint US Health Authority records MS SharePoint/Teams expertise to collaborate and help manage department records/process documentation MS Outlook inbox management, including organizational skills, creating email rules, and standard email templates Preferred Knowledge and Skills: Previous Amgen (or other biopharmaceutical companies) experience with US Regulatory Advertisement/Promotional (Ad/Promo) expertise Previous SharePoint experience navigating and maintaining document records Veeva Business Admin certified (PromoMats & RIM) US Regulatory Ad/Promo Project Management and knowledge of FDA promotional regulations Experience in US labeling and Regulatory document management & promotional review and approval processes Basic Education and Experience: Master s degree and 4 years of related experience OR Bachelor s degree and 6 years of related experience Preferred Education and Experience: Bachelor s degree and 6 years of related experience Experience working in a Global Regulatory Affairs organization

The External Data Assets Lead will be responsible for optimizing spend and reuse of external data. This role is responsible for maintaining a data catalog with harmonized metadata across functions to increase visibility, promote reuse, and lower the annual spend. The External Data Assets Lead will assess investments in external data and will provide recommendations to the Enterprise Data Council to inform investment approval. This role will work with Global Strategic Sourcing and the Cyber Security Team to standardize contracting of data purchases. The External Data Assets Lea will also work closely with the data engineering team and external data providers to manage the lifecycle of the data assets. This role will be responsible for co-defining and operationalizing the business process to capture metadata related to the forecast of data purchases. The person in this role will coordinate activities at the tactical level, interpreting Enterprise Data Council direction and defining operational level impact deliverables and actions to maximize data investments. Roles & Responsibilities: Responsible for cataloging all external data assets, including the harmonization of metadata to increase reuse and inform future data acquisitions. Co-develop and maintain the process to consistently capture external data purchase forecast, focusing on generating the required metadata to support KPIs and reporting. Responsible for working with Global Strategic Sourcing and Cyber Security teams to standardize data contracts to enable the reuse of data assets across functions. In partnership with functional data SMEs, develop internal expertise on the content of external data to increase reuse across teams. This includes, but is not limited to, participating in data seminars to bring together data SMEs from all functions to increase data literacy. In partnership with the Data Engineering team, design data standardization rules to make external data FAIR from the start. Manage a team of Data Specialists and Data Stewards- directly or in a matrix organization structure to maintain the quality of data. In partnership with the Data Privacy and Policy team develop and operationalize data access controls to adhere to the terms of the data contracts to ensure data access controls, compliance, and security requirements are enforced. Maintain policies and ensure compliance with data privacy, security, and contractual policies Publish metrics to measure effectiveness of data reuse, data literacy and reduction in data spend. Functional Skills: Must-Have Skills: Experience managing external data assets used in the life-science industry (e.g., Claims, EHR, etc.) Experience working with data providers, supporting negotiations and vendor management activities. Technical data management skills with in-depth knowledge of Pharma data standards and regulations. Aware of industry trends and priorities and can apply to governance and policies. Experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Good-to-Have Skills: Ability to successfully execute complex projects in a fast-paced environment and in managing multiple priorities effectively. Ability to manage projects or departmental budgets. Experience with modelling tools (e.g., Visio). Basic programming skills, experience in data visualization and data modeling tools. Experience working with agile development methodologies such as Scaled Agile. Soft Skills: Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: 12 to 15 years of Information Systems experience 4 years of managerial experience directly managing people and leadership experience leading teams, projects, or programs.

The Data Quality Lead will be responsible for defining, operationalizing, and monitoring data quality capabilities to increase the quality and trust of data across Amgen. This role will be responsible for delivering strategic and tactical data quality and stewardship services. This is a vital role to support Amgen s aspirations for a FAIR data ecosystem that conforms with business needs. This role will interact with Amgen s data owners and product teams worldwide to monitor and improve data related KPIs and remediation plans. Roles & Responsibilities: Develop and implement data quality standards, metrics, and governance frameworks to ensure consistency, accuracy, and reliability of enterprise data across systems and domains. Lead root cause analysis and resolution of data quality issues by collaborating with data stewards, business stakeholders, and Technology teams to identify, prioritize, and remediate data anomalies. Establish data quality monitoring and reporting processes, including dashboards and KPIs, to track progress, highlight trends, and drive continuous improvement initiatives. Functional Skills: Must-Have Skills: Experience managing commercial data quality platforms Technical data management skills with in-depth knowledge of Pharma data standards. Aware of industry trends and priorities and can apply to governance and policies. In-depth knowledge and experience with data masking, data access controls, and technologies to enable a scalable operating model. Good-to-Have Skills: Experience managing industry external data assets (e.g. Claims, EHR, etc.) Ability to successfully execute complex projects in a fast-paced environment and in managing multiple priorities effectively. Ability to manage projects or departmental budgets. Experience with modelling tools (e.g., Visio). Basic programming skills, experience in data visualization and data modeling tools. Experience working with agile development methodologies such as Scaled Agile. Soft Skills: Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: Doctorate degree and 2 years of Information Systems experience, or Master s degree and 6 years of Information Systems experience, or Bachelor s degree and 8 years of Information Systems experience, or Associates degree and 10 years of Information Systems experience, or 4 years of managerial experience directly managing people and leadership experience leading teams, projects, or programs.

The External Data Analyst will be responsible for optimizing spend and reuse of external data. This role is responsible for maintaining a data catalog with harmonized metadata across functions to increase visibility, promote reuse, and lower the annual spend. The External Data Analyst will assess investments in external data and will provide recommendations to the Enterprise Data Council to inform investment approval. This role will work with Global Strategic Sourcing and the Cyber Security Team to standardize contracting of data purchases. The External Data Analyst will also work closely with the data engineering team and external data providers to manage the lifecycle of the data assets. This role will be responsible for co-defining and operationalizing the business process to capture metadata related to the forecast of data purchases. The person in this role will coordinate activities at the tactical level, interpreting Enterprise Data Council direction and defining operational level impact deliverables and actions to maximize data investments. Roles & Responsibilities: Responsible for cataloging all external data assets, including the harmonization of metadata to increase reuse and inform future data acquisitions. Co-develop and maintain the process to consistently capture external data purchase forecast, focusing on generating the required metadata to support KPIs and reporting. Responsible for working with Global Strategic Sourcing and Cyber Security teams to standardize data contracts to enable the reuse of data assets across functions. In partnership with functional data SMEs, develop internal expertise on the content of external data to increase reuse across teams. This includes, but is not limited to, participating in data seminars to bring together data SMEs from all functions to increase data literacy. In partnership with the Data Engineering team, design data standardization rules to make external data FAIR from the start. Maintain the quality of data. In partnership with the Data Privacy and Policy team develop and operationalize data access controls to adhere to the terms of the data contracts to ensure data access controls, compliance, and security requirements are enforced. Maintain policies and ensure compliance with data privacy, security, and contractual policies Publish metrics to measure effectiveness of data reuse, data literacy and reduction in data spend. Functional Skills: Must-Have Skills: Experience managing external data assets used in the life-science industry (e.g., Claims, EHR, etc.) Experience working with data providers, supporting negotiations and vendor management activities. Technical data management skills with in-depth knowledge of Pharma data standards and regulations. Aware of industry trends and priorities and can apply to governance and policies. Experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Good-to-Have Skills: Ability to successfully execute complex projects in a fast-paced environment and in managing multiple priorities effectively. Ability to manage projects or departmental budgets. Experience with modelling tools (e.g., Visio). Basic programming skills, experience in data visualization and data modeling tools. Experience working with agile development methodologies such as Scaled Agile. Soft Skills: Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: Master s degree with 8 - 10 years of experience in Business, Engineering, IT or related field OR Bachelor s degree with 8 - 12 years of experience in Business, Engineering, IT or related field OR Diploma with 14 - 16 years of experience in Business, Engineering, IT or related field

Let s do this. Let s change the world. In this vital role you will join a collaborative team implementing and supporting the integrated case management systems on existing & future technologies. In this role, you will wear different hats including writing test scripts, implementing, analyze and resolve issues with case intake and data transfer across integrated systems. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient processing of data. Roles & Responsibilities: Monitor, test, and resolve issues related to case intake and case processing across multiple systems. Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues Ownership in the development of test plans, scenarios to ensure robust validation of system updates, patches and new features Create test scripts, perform regression & functional testing to verify the changes do not negatively impact existing system functionality What we expect of you We are all different, yet we all use our unique contributions to serve patients. Masters degree / Bachelors degree and 5 to 9 years of Life Science / Biotechnology / Pharmacology / Information Systems experience Preferred Qualifications: Functional Skills (Must Have) Experience in user requirements and acceptance criteria in agile project management systems such as JIRA and identification and execution of scripts. Experience in management of test plan, test protocols, defect management, and requirements traceability matrix Hands-on experience with the ITIL framework and methodologies like (Scrum). Hands on experience in HP ALM, JIRA, Visio, document management systems (e.g: Veeva) and Service Now. Good to Have Experience of DevOps, Continuous Integration, and Continuous Delivery methodology, and CRM systems Excellent communication skills and the ability to collaborate with Product Managers and business collaborators to define scope and value for new developments Soft Skills: Excellent analytical and solving skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Team-oriented, with a focus on achieving team goals Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Let s do this. Let s change the world. In this vital role you will be part of the Chromatography Data Systems (CDS) Product Team working on computerized systems validations (CSV) and GAMP (Good Automated Manufacturing Practice). This vital role ensures Amgen systems remain aligned with industry standards and align with all regulatory requirements. Roles & Responsibilities: Advising clients on how to meet compliance requirements using a risk-based approach. Develop validation documentation and standard operating procedures for various GxP applications. Develop test protocols that thoroughly test business requirements. Provide test execution oversight and assist with deviation recommendations as required, work with clients to develop validation plans to ensure that, at the end of the project, the system meets GxP requirements. Work with client business functions and domain experts to develop User Requirements Specification, Functional Requirements Specification, and/or Design Specifications as required Development of test / validation scripts based on software design and configurations. Develop IQ/OQ scripts as required. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Doctorate degree OR Master s degree and 4 to 6 years of Life Science / Biotechnology / Pharmacology / Information Systems experience OR Bachelor s degree and 6 to 8 years of Life Science / Biotechnology / Pharmacology / Information Systems experience OR Diploma and 10 to 12 years of Life Science / Biotechnology / Pharmacology / Information Systems experience Preferred Qualifications: Functional Skills: Must-Have Skills: Demonstrated experience with minimum of 3 to 5 years in pharmaceutical industry, focusing on Computer Systems Validations / GAMP Experience with regulatory agencies - FDA, EMEA, CFDA, and other regulatory agencies Proven leadership skills with the ability to multitask and lead multiple validation projects Thorough understanding of the principles of GAMP, SDLC methodologies and testing standard methodology. Ability to understand existing and new business processes and requirements to ensure proper implementation and validation of systems. Expertise with ALM testing and ALM software (HP) Expertise in use - Veeva (all modules - CDocs, QMS, RIM, DocuSign, etc) Fluent knowledge of rules and regulations: GAMP 5, 21 CFR Part 11 Compliance and CFR Part 210, 211 Compliance. Good-to-Have Skills: Ability to work independently, excellent problem solving and professional written communications skills. Fluent in Microsoft Office suite Including (Excel, Power Point, Visio, Project), Experience with Smartsheets, Salesforce, Tableau a plus FDA Audit experience a plus & working with regulatory agencies Experience with enterprise CDS platform software (Empower/Chromeleon/Unicorn) Soft Skills: Excellent leadership and team management skills. Strong transformation and organizational change experience. Ability to work effectively with global, virtual teams. Excellent analytical and solving skills. Ability to prioritise successfully. Strong presentation and public speaking skills. Strong verbal and written communication skills. High degree of initiative and self-motivation. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers driven and comprehensive Total Rewards Plans that are aligned with local industry standards.

Let s do this. Let s change the world. In this vital role you will [operationalize the Enterprise Data Council vision across specific domains (Research, Clinical Trials, Commercial, etc.). They will coordinate activities at the tactical level, interpreting Enterprise Data Council direction and defining operational level impact deliverables and actions to build data foundations in specific domains. The Data Strategy and Governance Lead will partner with senior leadership and other Data Governance functional leads to align data initiatives with business goals. They will establish and enforce data governance policies and standards to deliver high-quality data, easy to reuse and connect to accelerate AI innovative solutions to better serve patients Roles & Responsibilities: Responsible for data governance and data management for a given domain of expertise (Research, Development, Supply Chain, etc.). Manage a team of Data Governance Specialists and Data Stewards for a specific domain. Responsible for operationalizing the Enterprise data governance framework and aligning broader collaborator community with their data governance needs, including data quality, data access controls, compliance with privacy and security regulations, foundational master data management, data sharing, communication and change management. Works with Enterprise MDM and Reference Data to enforce standards and data reusability. Drives multi-functional alignment in their domain(s) of expertise to ensure adherence to Data Governance principles. Provides expert guidance on business process and system design to support data governance and data/information modelling objectives. Maintain documentation and act as an expert on data definitions, data standards, data flows, legacy data structures / hierarchies, common data models, data harmonization etc. for assigned domains. Ensure compliance with data privacy, security, and regulatory policies for the assigned domains Publish metrics to measure effectiveness and drive adoption of Data Governance policy and standards, that will be applied to mitigate identified risks across the data lifecycle (e.g., capture / production, aggregation / processing, reporting / consumption). Establish enterprise level standards on the nomenclature, content, and structure of information (structured and unstructured data), metadata, glossaries, and taxonomies. Jointly with Technology teams, business functions, and enterprise teams (e.g., MDM, Enterprise Data Fabric, etc.) define the specifications shaping the development and implementation of data foundations. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree and 8 to 10 years of Information Systems experience OR Bachelor s degree and 10 to 14 years of Information Systems experience, OR Diploma and 14 to 18 years of Information Systems experience 4 years of managerial experience directly managing people and leadership experience leading teams, projects, or programs. Technical skills with in-depth knowledge of Pharma processes with preferred specialization in a domain (e.g., Research, Clinical Trials, Commercial, etc.). Aware of industry trends and priorities and can apply to governance and policies. In-depth knowledge and experience with data governance principles and technology; can design and implement Data Governance operating models to drive Amgen s transformation to be a data driven organization. In-depth knowledge of data management, common data models, metadata management, data quality, master data management, data stewardship, data protection, etc. Experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Preferred Qualifications: Co-develop the data foundations and data products in collaboration with functions and Digital teams. Ability to successfully implement complex projects in a fast-paced environment and in managing multiple priorities effectively. Ability to manage projects or departmental budgets. Experience with modelling tools (e.g., Visio). Basic programming skills, experience in data visualization and data modeling tools. Experience working with agile development methodologies such as Scaled Agile. Soft Skills: Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Good presentation and public speaking skills. Good attention to detail, quality, time management and customer focus. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Requirements Description and Requirements ob Description Position Title, Responsibility Level Tl/AM- IT Network Function IT Reports to Service Delivery Leader/SM Permanent/ Temporary Permanent Span of Control 4-5 Vendor resources Location Jaipur Basic Function Responsible for managing the IT Network (Cisco) both wired and wireless for Jaipur Site Responsible for Operations, Incident and Problem Management for Network Domain This position will be the primary conduit between the US, India (Jaipur) infrastructure teams for communication and escalation of issues Works with vendors and network operation team in the identification and resolution of complex network and voice problems Coordinate with vendor and monitors overall network & voice performance, including accountability for problem identification and escalation Essential Functions Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA’s Hands on experience required on: Network (Cisco): Hardware - C9410/C9300/C6 500/C4500 series switches C8200/ISR 4451/ASR 1001 series routers Copper & fiber modules/cards Meraki & Cisco Access Point C4800/C3800/MR 56/9166 Software - Good exposure on Routing and switching concepts: Routing - BGP, EIGPR, MPLS, static, policy-based routing Switching - VTP, spanning tree protocols, VLAN, subnetting, port monitoring, port security, port mirroring Network/Protoc ol - Cisco IOS, LAN/WAN, TCP/IP, SNMP, ICMP, NAT, PAT, access list, FTP, SSH, telnet, Ethernet, WCCP, HSRP, DHCP, VOIP, Multicasting, ARP, CDP, Traffic policing, QOS Monitoring Tool and Dashboard - SolarWinds and Kiwi Syslog Meraki dashboard / DNAC Cabling - Copper/Fiber Standards - E1/T1/DS3/E3/O C3 Represent IT during Enterprise-wid e meetings and in crisis L3 Escalation point for Network and Voice issues (Software/Hard ware) from engineering perspective Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget, processing of vendor’s monthly invoices, define service level agreements with Business partners Create and maintain documentation related to ISO 27001/ISO 2000 Primary Internal Interactions Act as a SPOC for all internal & external audit and audit related requirements Work with core team (In India) to develop robust disaster recovery plan for the data / redundancies in network/voice etc Primary External Interactions Monthly / quarterly reviews with vendors, who are providing technical / hardware support to MetLife Vendor management, including timely billing to Service Providers Skills Technical Skills ITIL, CCNP (Routing & Switching) certification, Wireless certification Proficiency in MS-Visio, Project, PowerPoint and excel Process Specific Skills Soft Skills (Mandatory) Excellent verbal and written communication skills (US) Understands how BPO operations are run and maintained Good negotiation and convincing skills Soft skills (Desired) Education Requirements B.E/B.Tech or equivalent course in IT Work Experience Requirements 5 years of experience with 3-4 in BPO/ITES environment Open for working in shifts aligned with US/India About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

The Data Strategy and Governance Lead will operationalize the Enterprise Data Council vision across specific domains (Research, Clinical Trials, Commercial, etc.). He/She will coordinate activities at the tactical level, interpreting Enterprise Data Council direction and defining operational level impact deliverables and actions to build data foundations in specific domains . The Data Strategy and Governance Lead will partner with senior leadership and other Data Governance functional leads to align data initiatives with business goals. He/she will establish and enforce data governance policies and standards to provide high-quality data, easy to reuse and connect to accelerate AI innovative solutions to better serve patients . Roles & Responsibilities: Responsible for data governance and data management for a given domain of expertise (Research, Development, Supply Chain, etc.). Manage a team of Data Governance Specialists and Data Stewards for a specific domain. Responsible for operationalizing the Enterprise data governance framework and aligning broader stakeholder community with their data governance needs, including data quality, data access controls, compliance with privacy and security regulations, foundational master data management, data sharing, communication and change management. Works with Enterprise MDM and Reference Data to enforce standards and data reusability. Drives cross functional alignment in his/her domain(s) of expertise to ensure adherence to Data Governance principles. Provides expert guidance on business process and system design to support data governance and data/information modelling objectives. Maintain documentation and act as an expert on data definitions, data standards, data flows, legacy data structures / hierarchies, common data models, data harmonization etc. for assigned domains. Ensure compliance with data privacy, security, and regulatory policies for the assigned domains Publish metrics to measure effectiveness and drive adoption of Data Governance policy and standards, that will be applied to mitigate identified risks across the data lifecycle (e.g., capture / production, aggregation / processing, reporting / consumption). Establish enterprise level standards on the nomenclature, content, and structure of information (structured and unstructured data), metadata, glossaries, and taxonomies. Jointly with Technology teams, business functions, and enterprise teams (e.g., MDM, Enterprise Data Architecture, Enterprise Data Fabric, etc.) define the specifications shaping the development and implementation of data foundations . Functional Skills: Must-Have Skills: Technical skills with in-depth knowledge of Pharma processes with preferred specialization in a domain (e.g., Research, Clinical, Commercial, Supply Chain, Finance, etc.). Aware of industry trends and priorities and can apply to governance and policies. In-depth knowledge and experience with data governance principles and technology; can design and implement Data Governance operating models to drive Amgen s transformation to be a data driven organization. In-depth knowledge of data management, common data models, metadata management, data quality, reference & master data management, data stewardship, data protection, etc. Experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Good-to-Have Skills: Experience adopting industry standards in data products. Experience managing industry external data assets (e.g. Claims, EHR, etc.) Ability to successfully execute complex projects in a fast-paced environment and in managing multiple priorities effectively. Ability to manage projects or departmental budgets. Experience with modelling tools (e.g., Visio). Basic programming skills, experience in data visualization and data modeling tools. Experience working with agile development methodologies such as Scaled Agile. Soft Skills: Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: 12 to 15 years of Information Systems experience 4 years of managerial experience directly managing people and leadership experience leading teams, projects, or programs.

Let s do this. Let s change the world. In this vital role you will join a collaborative team implementing and supporting the Integrated Case Management Systems on existing & future technologies. In this role, you will wear several hats including requirement gathering, implementation and analyze and resolve issues with case intake and data transfer across integrated systems. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient processing of data. Roles & Responsibilities: Develop and implement business process improvements to enhance efficiency and effectiveness. Monitor, solve, and resolve issues related to case intake and case processing across multiple systems. Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues. Collaborate on the development of test plans and scenarios to ensure robust validation of system updates, patches and new features. Perform regression testing to verify the changes do not negatively impact existing system functionality. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree and 1 to 3 years of Life Science / Biotechnology / Pharmacology / Information Systems experience OR Bachelor s degree and 3 to 5 years of Life Science / Biotechnology / Pharmacology / Information Systems experience OR Diploma and 7 to 9 years of Life Science / Biotechnology / Pharmacology / Information Systems experience Preferred Qualifications: Functional Skills: Must-Haves Experience in writing user requirements and acceptance criteria in agile project management systems such as JIRA Good communication skills and the ability to communicate with Product Managers and business collaborators to define scope and value for new developments Hands-on experience with the ITIL framework and methodologies like (Scrum). Knowledge of SDLC process, including requirements, design, testing, data analysis, change control Functional Skills: Good to Have Hands on experience in HP ALM, JIRA, Visio, document management systems (e.g. Veeva) and Service Now Experience in management of requirements specifications document, requirements traceability matrix Experience of DevOps, Continuous Integration, and Continuous Delivery methodology, and CRM systems Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams. High degree of initiative and self-motivation. Team-oriented, with a focus on achieving team goals. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Let s do this. Let s change the world. In this vital role you will join a collaborative team implementing and supporting the Integrated case management systems on existing & future technologies. In this role, you will wear several hats including requirement gathering, implementation and analyze and resolve issues with case intake and data transfer across integrated systems. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient processing of data. Roles & Responsibilities: Design & development activities and deploy applications to support GxP system Evaluate tasks for automation feasibility using RPA (UiPath), intelligent automation (GenAI) tools. Engage with collaborators to understand business processes and difficulties where automation can reduce effort, increase accuracy, or improve turnaround time. Collaborate with business Subject Matter Experts and Technology Teams to develop test plans and scenarios to ensure robust validation of system updates, patches and new features. Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team. Maintain detailed documentation of software designs, code, and development processes. Collaborate with business analysts and senior developers to propose automation use cases backed by clear value and impact. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree and 1 to 3 years of Life Science / Biotechnology / Pharmacology / Information Systems experience OR Bachelor s degree and 3 to 5 years of Life Science / Biotechnology / Pharmacology / Information Systems experience OR Diploma and 7 to 9 years of Life Science / Biotechnology / Pharmacology / Information Systems experience. Functional Skills: Must-Haves Ability to design, develop, and maintain automation workflows using UiPath or other RPA tools (e.g., Automation Anywhere, Blue Prism). Knowledge of how RPA tools automate repetitive tasks, manage bot execution, handle exceptions, and log actions effectively. Experience with business analysis, writing user requirements and acceptance criteria in agile project management systems such as JIRA. Hands-on experience with the ITIL framework and methodologies like (Scrum). Experience in AI, ML, LLM & Python. Knowledge of SDLC process, including requirements, design, testing, data analysis, change control. Functional Skills: Good to Have Experience in HP ALM, JIRA, Visio and document management systems (e.g. Veeva). Experience with cloud platforms. Excellent problem-solving skills. Collaborative spirit and effective communication skills to seamlessly work in a multi-functional team. Experienced in managing GxP systems and implementing GxP projects. Ability to explain technical concepts to non-technical clients. Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams. High degree of initiative and self-motivation. Team-oriented, with a focus on achieving team goals. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

The Director of Data Strategy and Governance will operationalize Amgen s data governance vision across the enterprise to accelerate AI innovative solutions to better serve patients. The Director will be responsible for translating the direction from the Enterprise Data Council into operational level impact deliverables, data governance policies and standards. he Director will partner with senior leadership to align data initiatives with business goals. Overall accountability for the Enterprise Data Governance program. Coordinates with data and process owners to interpret Enterprise Data Council objectives and principles to drive data governance across Amgen. Manage the team of Data Strategy & Governance Leads, which specializes in specific domains. Lead multi-functional Data Governance Forums. Drive compliance and create tactical level guides for implementation as necessary (GDPR, CCPA, etc.) Coordinate with Enterprise Data Council, data and process owners to define and monitor metrics. Escalation point of contact for operational level data and process issues Resolve or escalate data asset, process, and governance issues through interpretation of Enterprise Data Council objectives. Responsible for rolling out and increase adopting of the Enterprise Data Governance Framework, aligning broader partner community with their data governance needs, including data quality, data access controls, compliance with privacy and security regulations, foundational master data management, data sharing, communication and change management. Maintain documentation and ensures their organization are the experts on data definitions, data standards, data flows, legacy data structures / hierarchies, common data models, data harmonization etc. Identify areas for data governance improvements and help to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design changes Developing metrics to measure effectiveness and drive adoption of Data Governance policies and standards that will be applied to mitigate identified risks across the data lifecycle (e.g., capture / production, aggregation / processing, reporting / consumption). Establish enterprise level standards on the nomenclature, content, and structure of information (structured and unstructured data), metadata, glossaries, and taxonomies. Jointly with the Technology team, business functions, and enterprise teams (e.g., MDM, Enterprise Data Fabric, etc.) define the specifications shaping the development and implementation of data foundations. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree and 4 years of Information Systems experience OR Master s degree and 14 to 16 years of Information Systems experience OR Bachelor s degree and 16 to 18 years of Information Systems experience 6 years of managerial experience directly managing people and leadership experience leading teams, projects, or programs. Demonstrated leadership experience and demeanor to spearhead strategy and implementation of information standards. Technical skills with in-depth knowledge of Pharma processes with preferred specialization in a domain (e.g., Research, Clinical Trials, Commercial, etc.). Aware of industry trends and priorities and can apply to governance and policies. In-depth knowledge and experience with data governance principles and technology; can design and implement Data Governance operating models to drive Amgen s transformation to be a data driven organization. In-depth knowledge of data management, common data models, metadata management, data quality, master data management, data stewardship, data protection, etc. Experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Preferred Qualifications: Co-develop the data foundations and data products in collaboration with functions and Digital teams. Demonstrated willingness to make decisions and influence senior executives/multi-functional leaders. Ability to successfully implement complex projects in a fast-paced environment and in managing multiple priorities effectively. Ability to manage projects or departmental budgets. Experience with modelling tools (e.g., Visio). Basic programming skills, experience in data visualization and data modeling tools. Soft Skills: Ability to build business relationships and understand end-to-end data use and needs. Good interpersonal skills (great teammate). People management skills either in matrix or direct line function. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills. Good attention to detail, quality, time management and customer focus. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Let s do this. Let s change the world. The role demonstrates domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This role involves working closely with developers, business analysts and SaaS suppliers to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will collaborate with Product Managers, developers and SaaS supplier teams to maintain an efficient and consistent process, ensuring quality work from the team. Roles & Responsibilities: Collaborate with System Architects, Product Managers and Suppliers to manage business analysis activities, ensuring alignment with engineering and product goals Capture the voice of the customer to define business processes and product needs Work with Product Managers and customers to define scope and value for new capabilities Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog Ensure Acceptance Criteria and Definition of Done are well-defined Stay focused on delivery to ensure product meets requirements, providing proactive feedback to stakeholders Develop and implement effective product demonstrations for internal and external stakeholders Maintain accurate documentation of configurations, processes, and changes Develop detailed test plans and strategies based on project requirements and specifications Perform manual and automated testing of software applications, including functional, regression, and performance testing Document and report defects and issues identified during testing, and work with development teams to resolve them Maintain detailed documentation of test plans, test cases, and test results Validate that test scenarios meet feature acceptance criteria and customer expectations Maintain and ensure the quality of documented user stories/requirements in tools such as Jira Serve as a liaison between global Technology and Artificial Intelligence and Data Teams and business stakeholders, prioritizing their needs and expectations Manage a suite of custom internal platforms, commercial off-the-shelf (COTS) software, Software-as-a-Service (SaaS) and systems integrations Identify and manage risks associated with the systems, including technological risks, system validation and user acceptance Leads coordination and tracking of system incidents, integration failures, and performance issues. Performs root cause analysis (RCA) in collaboration with business users and vendors to identify, document, and call out issues. Creates, manages, and follows up on tickets via vendor support portals for SaaS applications. Ensures high-priority incidents are addressed swiftly, with communication to business stakeholders and traceable resolution paths. Understands the impact of system incidents on legal workflows and data integrity, and acts promptly to mitigate business disruption. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree / Bachelors degree and 5 to 9 years of Life Science / Biotechnology / Pharmacology / Information Systems experience Must-Have Skills Excellent problem-solving skills and a passion for tackling complex challenges with technology Experience with Agile software development methodologies (Scrum) Good communication skills and the ability to collaborate with leadership with confidence and clarity Experience in writing requirements for development of modern web application Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA Strong knowledge SharePoint including ability to produce and manage sites, document libraries, user access, SharePoint forms, and basic workflows. Preferred Qualifications: Good-to-Have Skills: Demonstrated expertise in Legal and / or Compliance technology Understanding of software systems strategy, governance, and infrastructure Experience in managing product features for PI planning and developing product roadmaps and user journeys Familiarity with low-code, no-code test automation software Able to communicate technical or complex subject matters in business terms Jira Align experience Experience using Lucidchart / Visio for creating process flows, traceability maps, and system diagrams. Experience with Microsoft Power Platform: Power BI, Power Automate, Power Apps. Experience with Tableau or equivalent data visualization tools. Experience with OpenAI tools for data mapping and structured content generation. Professional Certifications: SAFe for Teams certification (preferred) Soft Skills: Able to work under minimal supervision Excellent analytical and gap/fit assessment skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams. High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Let s do this. Let s change the world. In this vital role you will own and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement. The Associate conducts complaint investigation tasks related to customer feedback records and records with limited information available, as well as records that might not require any investigation. The Associate also determines if complaint investigations require critical issue for further higher level investigation. Evaluates and ensures triaged product complaint records stay in sync with applicable procedures Evaluates and manages customer feedback records to closure Evaluates records that have been determined to be voided and completes the void process Owns records with limited information Completes assigned assessments per applicable procedures Ensures quality of complaint records Drives the complaint process per SOP requirements Owns or handles the review/approval process flow in CDOCS of controlled documents; while adhering to format, content, and style guidelines, considering usability, and ensuring accuracy, consistency, and quality according to templates and style guide Supports management of assigned projects or project tasks to achieve agreed results within time and with encouraged quality, including (but not limited to) proactive written / in person communication, status updates, tracker & tool maintenance What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Bachelor s degree and 0 to 3 years of Data Sciences, Biochemistry, Chemical Engineering or other Sciences experience OR Diploma and 4 to 7 years of Data Sciences, Biochemistry, Chemical Engineering or other Sciences experience Preferred Qualifications: Basic to Intermediate understanding of other tools (e.g. Smartsheet, Veeva) to support the development and management of documents, business/system processes and related data. Knowledge of Microsoft copilot, open AI Chat GPT, and other AI/Large Language Model (LLM) tools. Understanding of key regulations (e.g. EMA, FDA) and ethical guidelines (GxP) governing the Pharmaceutical industry Accurate utilization of process management systems (eg Amgen CDOCS for controlled documents or Amgen Learning Management System LMS) to process materials; creation & distribution of status reports Experience in at least one of the following areas: Quality Management, Document Management, Quality Assurance, Learning Management / Learning Management Systems (LMS) Practical experience with and knowledge of MS Office Applications (e.g. Microsoft Word, Excel, Visio) Practical experience with handling projects / multiple projects at the same time Verbal and written communication skills/writing skills Process/business writing skills Technical Learning Skills - ability and willingness to learn new technologies, processes, and methodologies. Active listening skills Critical / problem-solving / logical thinking skills and process oriented Ability to understand and follow processes / process instructions Attention to detail Ability to translate business and key collaborator feedback and requirements into accurate and efficient processes using clear language and format What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Let s do this. Let s change the world. In this vital role you will join a collaborative team implementing and supporting AI and Automation in the Product Complaint system on existing & future technologies. In this role, you are required to review and understand requirements, identify and present design options, build, test and deploy automation. You will also analyze and resolve issues with automation. Collaborate closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient processing of data. Roles & Responsibilities: Design, develop and deploy automation to support GxP system Evaluate tasks for automation feasibility using RPA (UiPath), intelligent automation (GenAI) tools. Understand business processes and difficulties where automation can reduce effort, increase accuracy, or improve turnaround time. Collaborate with Technology Teams to develop test plans and scenarios to ensure robust validation of system updates, patches and new features Maintain User Stories and participate in backlog reviews with the development team Maintain detailed documentation of software designs, code, and development processes Collaborate with business analysts and senior developers to propose automation use cases backed by clear value and impact. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Bachelor s degree and 2 to 6 years of Life Science / Biotechnology / Pharmacology / Information System experience Preferred Qualifications: Functional Skills Must-Have Skills: Ability to design, develop, and maintain automation workflows using UiPath or other RPA tools (e.g., Automation Anywhere, Blue Prism). Knowledge of how RPA tools automate repetitive tasks, manage bot execution, handle exceptions, and log actions effectively. Experience with business analysis, writing user requirements and acceptance criteria in agile project management system (e.g., JIRA). Hands-on experience with the ITIL framework and methodologies like (Scrum). Experience in AI, ML, LLM & Python. Knowledge of SDLC process, including requirements, design, testing, data analysis, change control. Good to Have Experience in HP ALM, JIRA, Visio and document management systems (e.g. Veeva) Experience with cloud platforms (e.g., AWS). Excellent problem-solving skills. Collaborative spirit and effective communication skills to seamlessly work in a multi-functional team. Experienced in managing GxP systems and implementing GxP projects Ability to explain technical concepts to non-technical clients Soft Skills: Excellent analytical and solve skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Team-oriented, with a focus on achieving team goals Shift Information: This position may require you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

PURPOSE OF THE ROLE Provide Analysis & Design model (High Level Design) / Architecture and a direction for a project Own Analysis & Design model (HLD) or architecture of a project Ensure quality of technical deliverables of a project KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Interact with business and technical stakeholders to understand requirements, challenges and expectations 2. Understand the customer and end user requirement (both explicit and implicit) 3. Ensure quality of deliverables to the satisfaction of the customer and end user expectation 4. Support functional requirements gathering. 5. Ensure all the non-functional requirement is captured 1. Understanding requirements of the project in-line with the overall project scope 2. Develop & own Architect / High Level design. Ensure and own high quality technical deliverables 3. Work with Analyst & designer / Senior developers to ensure detailed design is as per architecture, standards and meets all the requirement (Implicit and explicit) 4. Work with developer to ensure implementation / development of code as per the design & standards and meets requirement (implicit and explicit) 5. Assist PO / Architect in developing detailed project plan 6. Assist Project Lead for the successful execution of the project (estimation, dependency identification, reviews, customer satisfaction, etc) 7. Adherence to standards and guidelines 8. Peer reviews 9. Ensure on-time delivery of allocated tasks 10. Support during software deployment and post go-live activities 11. Root cause analysis & corrective measures on defects / issues identified 1. Contribute to Organizational knowledge base thus bringing in reusability and reducing operational cost 2. Quality of deliverables as defined by the SLK Process and thus reduce re-work 3. Contribute to re-usable of code / components 1. To guide / mentor Analyst & Designer and development team to perform their job efficiently 2. Conducting reviews with team members on the work assigned and resolve if there are any issues / concerns on the deliverables. 3. Help Project owner in identifying and allocating right resources, considering the project needs , skill set and aptitude of the resources 4. Team Collaboration 5. Learning initiatives as per the plan 1. Explore new technology trends and apply in appropriate scenarios to deliver value to team, customer and Organization 2. Be appraised about trends in technology / domain related solution EDUCATION QUALIFICATION Engineering Graduate / BSc in Computer Science / Information Science or Equivalent MINIMUM EXPERIENCE REQUIRED 8 to 10 Yrs of IT experience in Development. DOMAIN/ FUNCTIONAL SKILLS SDLC understanding Engineering Concepts (Design and Programming) Design concepts and associated tools Programming languages and associated tools Development process and associated tools MS Office (word, Excel, Power point, visio, etc)skills

Job Description You are a strategic thinker passionate about driving solutions in financial operations. You have found the right team. As an MIS Finance Operations - Associate within the Finance Operations team, you will enhance business processes, data flows, and operational controls. You will collaborate with business partners to design and implement improvements, ensuring efficient and effective business operating models. Job Responsibilities Conduct financial analysis and reconciliations to ensure accuracy in monthly reporting of Actuals. Develop and maintain financial models to support forecasting and budgeting processes. Collaborate with cross-functional teams to gather and validate data for financial reporting. Prepare and present monthly financial reports, highlighting key variances and insights. Identify and resolve discrepancies in financial data, ensuring alignment with external reports. Support the development and implementation of process improvements to enhance reporting efficiency. Engage with stakeholders to understand reporting requirements and deliver actionable insights. Required Qualifications, Capabilities, And Skills MBA in Finance or Chartered Accountant qualification. 4+ years of experience in financial services. Strong leadership, interpersonal, and time management skills. Proficiency in Microsoft Office, including Excel, Visio, and PowerPoint. Excellent communication and presentation skills. Analytical and logical thinking to understand complex business processes. Ability to work in a high-paced environment and manage priorities. Team player with a positive attitude and commitment to high performance. Preferred Qualifications, Capabilities, And Skills Proficiency with Business Intelligence tools such as Tableau and Alteryx is preferred. Proficiency in Essbase reporting. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Let’s be #BrilliantTogether ISS STOXX is actively hiring a Project Manager for Mumbai (Goregaon East) location. Overview Exciting Opportunity at ISS STOXX: Join our Governance Research Team as a Project Manager ! ISS STOXX is offering a fantastic opportunity for you to join our team. We provide an engaging, creative, and team-oriented operations environment that fosters growth and innovation. By taking on this role, you'll have the chance to contribute to our organization's growth and make a significant impact. As an experienced Project Manager , you will be responsible for planning and executing multiple concurrent business and software projects. Your primary focus will be the effective management of significant Research projects with a global scope. This involves ensuring the successful delivery of project commitments and maintaining clear communication with key stakeholders around the globe, including ISS Research leadership, Data teams, Research analysts, and other departments. In addition to project management, you will also lead in the planning, implementation, and introduction of projects related to new systems and technologies. This role offers a dynamic, and diverse set of responsibilities, by occasionally working outside of standard business hours to facilitate effective collaboration, allowing you to contribute to the development and success of our organization. Responsibilities Lead planning and/or implementation of program. Keep management and Executives informed about key milestones, risks, and issues. Experience of leading other Project managers. Become knowledgeable about ISS-Stoxx Research Business Processes, Products, and Services Participate in the design and/or testing phases. Facilitate the definition of project missions, goals, tasks, and resource requirements Resolve or assist in the resolution of conflicts within and between projects or functional areas Manage escalations, project/scope/requirement changes, and logs to ensure adequate attention to impediments with potential impact to time/quality/resources. Develop methods to monitor project or area progress and provide corrective supervision if necessary. Assemble the project staff; for their technical or functional development, performance, and/or termination during the project or projects. Manage project resource allocation. Work cross-functionally to solve problems and implement changes. Follow a defined, agreed upon project management methodology. Ensure successful post deployment support and prompt issue closure. Ensure the communication and training are professional quality and fully deployed Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management. May act as Service Delivery Manager, helping with tasks related to the Research Change Management board. Document/Support change management process swim lanes and task flow. Collaboration Pro-actively engages present and future stakeholders in design, priority setting, and implementation. Builds coalitions among the various stakeholders; negotiates authority to move the project forward. Creates a sense of belonging and ownership among team members; assembles a team with the right mix of skills Coaches and motivates team members Delegates responsibility Promotes mutual support and interaction. Consults and provides advice, facilitates discussion, and resolves conflict Establishes trust; builds and uses cross functional relationships to accomplish work objectives. Communication Effectiveness Conveys goals and objectives clearly and in a compelling manner Listens effectively and clarifies information as needed; interprets verbal and non-verbal messages that others communicate. Produces clear status reports Communicates tactfully and candidly. Ensures that project status, issues and successes are communicated to project team, stakeholders, sponsors, steering committee, and all levels of management and documented appropriately. Motivates project team members to action. Identifies common themes, makes inferences, and draws conclusions. Ensures open communication on the project team. Addresses delicate situations and handles conflicts in such a way as to maximize opportunity and minimize exposure to risk. Decision Making Understands how and when to make a choice; how and when to escalate issues to higher levels. Analyzes the risks and future impact of decisions. Makes decisions and takes timely independent action in pursuit of priorities. Qualifications PMI PMP Certification with at least 2 years of Project Planning and Management after obtaining the certification. A bachelor's degree is preferred, but relevant experience may be considered in place of formal education. Prior leadership experience is required. Strong project planning experience preferred including Creating and Updating Microsoft project plans and experience with software development teams and process. Minimum 5 years of experience, preferably managing projects with application enhancements, end user training and financial services (Waterfall, Agile and hybrid).. Excellent command of MS Office (Word, Excel, MS Project, PowerPoint), and knowledge of Microsoft Visio, Power BI and data visualization tools, Jira software, is strongly preferred. #MIDSENIOR #ProjectMgt What You Can Expect From Us At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire. Let’s be #BrilliantTogether. About ISS STOXX ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. Founded in 1985 as Institutional Shareholder Services (ISS) Inc., ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations, providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors. More than 1,600 clients worldwide utilize ISS Governance’s actionable expertise to help them make informed investment stewardship decisions, and to help them manage their voting responsibilities. Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients’ evolving portfolio, fiduciary, and stewardship requirements. Visit our website: https://www.issgovernance.com View additional open roles: https://www.issgovernance.com/join-the-iss-team/ Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.

Roles and Responsibilities Lead end-to-end business analysis efforts for strategic and cross-functional initiatives. Strong AI/ML technology exposure. Collaborate with business leaders, product managers, engineering, and design teams to shape product and platform solutions. Conduct enterprise-level requirement elicitation through stakeholder workshops, interviews, and data reviews. Translate high-level business needs into detailed business requirements, user stories, workflows, data mappings, and acceptance criteria. Own and manage Business Requirements Documents (BRDs), Functional Specs, and Process Documents. Lead grooming sessions and maintain traceability of requirements throughout the lifecycle. Drive process optimization through gap analysis, as-is/to-be modeling, and digital automation initiatives. Interface with solution architects and data teams to validate feasibility and alignment. Lead UAT planning, business sign-offs, and support deployment readiness. Qualifications Required Experience with cloud-based platforms (AWS, Azure), API integrations, and data models. Exposure to AI/ML-enabled platforms or decision-intelligence systems. Certifications: CBAP / PMI-PBA / Agile BA / SAFe Product Owner / Scrum Master. Experience in stakeholder training, change management, or workshop facilitation. Skills and Experience Required 6-9 years of solid experience as a Business Analyst in product, services, or consulting firms. Demonstrated experience in handling large-scale transformation programs (e.g., AI/ML/ERP/CRM/ HRMS/Digital platforms). Deep understanding of Agile and Hybrid delivery models (Scrum, SAFe, Waterfall). Proficiency in tools: JIRA, Confluence, Miro/Lucidchart, MS Visio, Excel, SQL. Strong stakeholder management skills across CXO, business heads, and delivery teams. Ability to analyze data, validate business logic, and ensure systems compliance. Strong verbal and written communication skilled at storytelling, documentation, and facilitation. Domain expertise in [customize based on your domain, e.g., BFSI, HRTech, Public Sector, Healthcare, Retail].

The Product Analyst supports 3rd party vendor applications in the UPS Ready Program- He/She is responsible for supporting vendors and internal stakeholder, as well as assisting in ad-hoc projects and initiatives throughout the UPS product development life cycle- This position certifies UPS supporting vendor shipping applications for business requirements and shipping functionality- This position will facilitate activities to ensure vendor questions are resolved in a timely manner and meets established integration deadlines- Additional responsibilities include, but are not limited to, technical customer migrations and production support- Product Management Prioritizes vendor requests, providing informed answers to questions about UPS business process, documentation, and technical requirements- Explains new initiatives and integration requirements to 3rd party vendors- Keeps vendor database up-to-date with certification status and progress- Stakeholder Engagement Identifies and manages key vendor partner relationships, listens to and understands their needs and expectations, maintains open two-way communication and delivers value to shared customers- Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results- Develops trust and influence among key business partners- Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed- Minimum Qualifications: Strong communication, organizational, prioritization, and analytical skills are required in this production support environment Computer proficient with Intermediate to Expert experience using Microsoft Office suite (Outlook, Word, Excel, Visio, OneNote and PowerPoint) Candidate must be an assertive self-starter, eager to learn UPS business systems processes and services and will be expected to rapidly become a subject-matter expert for the assigned business area- Able to collaborate with domestic and international teams and exercise independent judgement- Proficient in English, oral and written- Preferred Qualifications: Bachelors degree Knowledge of UPS business and/or logistics industry Proven supervisory skills are desired Familiarity with MS Access is a plus