Senior Analyst – Business Management Connor Clark & Lunn India Pvt Ltd. Gurugram, India Shift: 01:30 pm to 10:30 pm (Default) | Open to work in other shift timings based on business needs. Job Summary This role will be responsible for business analysis, project management, and providing executive support. The ideal candidate will have a strategic mindset, strong analytical skills, and a results-driven approach to support leadership with operational tasks, oversee key projects, and drive process improvements. Key Responsibilities Include Business Analysis: Work with stakeholders to capture and document business needs. Utilize quantitative and qualitative data analysis techniques to support decision-making and strategy development. Manage data transformation and extraction using MySQL and Power Query. Develop and deliver detailed reports, dashboards, and presentations using Power BI and MS Excel to support decision-making processes. Maintain comprehensive documentation of business processes, requirements, and solutions for future reference and compliance purposes. Project Management Lead the planning, execution, and delivery of projects by developing project plans, timelines, and resource allocations. Monitor progress to ensure timely completion. Identify risks, implement mitigation strategies, and ensure deliverables meet quality standards. Facilitate effective communication and collaboration among cross-functional teams, ensuring that all stakeholders are informed of project status and changes. Oversee project documentation and maintain compliance with organizational policies. Office Services Ensure compliance with company policies and procedures. Maintain an effective oversight on the Facility Management teams and service providers. Provide executive support, including handling confidential information. Prepare and edit reports, presentations (PowerPoint), and correspondence. What You Bring Experience: 5-7 years of experience in business analysis, preferably in financial service industry and/ or investment management sector. Proven experience in managing enterprise projects with measurable business impacts. Educational Background: Bachelor’s degree in Business administration, Finance, Information Technology, or a related field. Advanced degrees or relevant certifications (e.g., CBAP, PMI-PBA) are a plus. Technical Skills: Expertise in Power BI and MS Excel for data reporting and visualization. Experience with Agile or Scrum methodologies. Proficient in using Asana, Smartsheet, and Trello for managing and tracking projects. Knowledge of MySQL, Power Query, and ETL processes. Familiarity with Lean Six Sigma principles to improve efficiency. Proficient in creating presentations with PowerPoint. Experience with MS Visio and Lucidchart for process mapping. Analytical & Problem-Solving Skills: Strong ability to analyze complex data, identify trends, and develop actionable insights. Excellent critical thinking and problem-solving skills. Communication & Interpersonal Skills: Exceptional written and verbal communication skills with the ability to translate technical concepts for non-technical stakeholders. Proven ability to build and maintain relationships with cross-functional teams. Attention to Detail: High degree of accuracy in documenting requirements, analyzing data, and delivering reports. Ability to manage multiple tasks and meet tight deadlines. Adaptability: Demonstrated ability to thrive in a fast-paced, changing environment. Flexible and open to new challenges with a continuous improvement mindset. About Connor, Clark & Lunn Financial Group At Connor, Clark & Lunn Financial Group, we understand the value of opportunity – for our clients and our team. Independent and employee-owned, we partner with investment professionals to grow successful asset management businesses, giving them the space to innovate and truly make an impact. With more than 40 years of history and offices across Canada and in the US, the UK and India, CC&L Financial Group and our multi-boutique family of affiliate firms collectively manage over $139 billion in assets, providing a diverse range of traditional and alternative investment products and solutions to institutional, high-net-worth and retail clients. For a closer look at how you can build your career with us, we invite you to explore cclgroup.com. CC&L is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age. To apply for this position, please submit your resume and cover letter as one PDF. We thank all applicants in advance for their interest, but only those candidates shortlisted for interviews will be contacted. No telephone calls or recruitment agencies will be accepted. Apply for this Position Show more Show less

Bachelors degree in Computer Science, Information Systems, Business Administration, or a related field. 8-12 years of experience as a Business Analyst, preferably in a technical environment. Strong understanding of system integration, APIs, databases, and basic programming concepts. Proficient in tools such as JIRA, Confluence, Microsoft Excel, Visio, Lucidchart, or equivalent. Experience with Agile/Scrum methodologies. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Gather, document, and analyze business requirements and translate them into functional and technical specifications Collaborate with product owners, business stakeholders, and engineering teams to ensure alignment of solutions with business goals. Work with QA teams to define test cases and ensure quality delivery through user acceptance testing (UAT). Perform gap analysis, impact analysis, and risk assessments for proposed changes and enhancements. Act as a liaison between business units and technical teams throughout the software development life cycle (SDLC). Show more Show less

Support the pro-active management of risk within the global HR function, advising and consulting with HR functional leads to promote risk awareness, maintaining methods which enable identification, effective monitoring and management of risk, adherence to regulatory standards and strong governance. Contributes to the delivery of operational and regulatory risk management objectives for HR India and supports the global HR Risk team in helping HR carryout their risk management obligations in line with policy and regulation 50%- Operational Risk Management: Support Global HR Risk in coordinating and performing risk assessment activities for India HR. Ensures timely and accurate Risk Event (‘REV’) incident recording and proposes escalation to business leaders, as required. Oversees REV action remediation. Reviews risk trends and recommends actions. Conducts risk-based testing at the direction of the 1st Line Risk manager. Supports 1st Line Risk teams in coordinating responses to findings from 1st Line Risk testing, RCS assurance or SOX/ISAE testing. 30% Operational Soundness: Supports the HR Risk Team to review processes to ensure the Operational Risk Management Framework is embedded consistently across the organization. Which will then ensure there are effective controls in place to mitigate against risks. Ensuring processes, risks and control inventories are up to date and support the objectives of the 1st Line risk team. Plays a key role in the testing of controls following the Operational Risk Management framework. This involves the management of a control library, writing test scripts and undertaking control testing. 20% Risk Consultation: With the support of HR Risk Team advise and consult India HR functional leads to promote risk awareness and operational soundness. Review internal and industry best practices, risk/compliance guidance, champion 2nd line risk initiatives, and make enhancement recommendations to HR Risk. Required Qualification: 3 to 5 years of experience with Bachelor's degree or equivalent (4-years) Excellent written and spoken English skills. Risk/Control expertise: knowledge of current techniques in operational risk management, controls and operational soundness. Analysis: ability to assess data points (e.g. inherent risk, residual risk, emerging risks, control effectiveness) to propose an actionable plan to bring data points into tolerance. Testing: ability to test control design, effectiveness and evidencing. Process Mapping: Be able to use Microsoft Visio to document a process or sub process in the form of flow document. Oversight: support the HR Risk Team in oversight of unit deliverables with respect to the control environment. Preferred Qualification : Preferred Qualifications: 3-4 years of relevant experience with a master’s degree. Experience in risk controls development and testing. Experience in leading projects and working with leaders across geographies. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group

We are seeking a Senior Business Analyst with strong project coordination skills to join our team. The ideal candidate will be responsible for gathering and analyzing business requirements, translating them into functional specifications, and ensuring seamless project execution. You will act as a key liaison between business stakeholders and technical teams to drive successful project delivery and continuous process improvement. Key Responsibilities: Business Analysis: · Gather, document, and analyze business requirements from stakeholders. · Translate business needs into detailed functional specifications and user stories. · Facilitate discussions and workshops to elicit business requirements and process flows. · Conduct gap analysis, impact analysis, and feasibility studies for proposed solutions. · Collaborate with UI/UX teams, developers, and testers to ensure clarity and alignment with business goals. · Prepare use cases, workflow diagrams, and requirement traceability matrices. · Participate in UAT (User Acceptance Testing) and assist in validation of deliverables. · Project Coordination: · Coordinate cross-functional project activities to ensure timely execution of deliverables. · Work closely with project managers to track progress, manage timelines, and ensure alignment with scope and priorities. · Monitor project risks and issues, and assist in implementing mitigation plans. · Prepare and maintain project documentation including status reports, change logs, and meeting notes. · Serve as the point of contact between stakeholders and technical teams throughout the project lifecycle. Required Skills & Qualifications: · Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or a related field (B.E./B.Tech./MCA/MBA preferred). · 5+ years of experience as a Business Analyst in software development or IT services. · Strong understanding of business analysis methodologies, tools, and best practices. · Experience in preparing BRDs, FRDs, user stories, and process models. · Excellent documentation and presentation skills. · Strong interpersonal skills with the ability to communicate clearly and effectively with technical and non-technical stakeholders. · Familiarity with tools like JIRA, Confluence, MS Visio, or similar project and documentation tools. · Ability to manage multiple tasks in a dynamic environment with tight deadlines. Preferred/Bonus Skills: · Experience working in Agile/Scrum environments. · Exposure to project management practices or formal training in PMP/Prince2 is a plus. · Familiarity with wireframing tools (e.g., Balsamiq, Figma) is a bonus. Key Result Areas (KRAs): · Comprehensive and accurate business requirements documentation. · Timely delivery and support in the execution of projects. · Stakeholder satisfaction through clear communication and effective coordination. · Process improvement and operational efficiency initiatives. Job Type: Full-time Pay: ₹800,000.00 - ₹1,000,000.00 per month Schedule: Day shift Work Location: In person

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together. Position Summary: This is a client facing leadership position within the Process Team, responsible for supporting multiple mid to large sized projects. The Lead Process Engineer will mentor less experienced Engineers; Piping Designers; and CAD Designers in the generation of design documents per the ARCADIS Design Deliverables Matrix. Typical design elements include Front End Engineering Design studies (Feasibility through the Basis of Design), P&IDs, equipment specification, design coordination through all project phases, process modeling, and reports on specific technical topics required by the project team. The Lead Process Engineer is expected to demonstrate expertise in a variety of process engineering unit operations and biological manufacturing methods and semi- conductor processes, supported by a wealth of design and/or operation experiences. Additional work activities include supporting other ARCADIS offices and Central Operations (i.e. Business Development) in ARCADIS Strategic Initiatives and presenting at relevant industry conferences and publications. The Lead Process Engineer will be mentored by the Discipline Manager and other Senior SME Design Staff within the greater ARCADIS Team. Essential Duties and Responsibilities: Engage with all levels of ARCADIS and client organizations on technical discussions related to the fields of Chemical and Biological Process Engineering. Manage large project team and support the Discipline Manager in completion of performance reviews for these team members. Advise as SME in the development of engineering documents, leveraging experience, good engineering judgment, and external resources. Accountable for overall execution of the Process Design including technical quality, budget, and schedule. Coordinate construction activities for large projects; manage TBA, Submittals, RFI, and vendor activities, field evaluations, and commissioning support. Applies good engineering judgement to daily work, able to support design decisions with sound reasoning and published data when appropriate. Advanced understanding of unit operations encountered in the field of Chemical Engineering with a special emphasis on those present in the Life Sciences, semi-conductor, and other highly technical fields. field. Able to explain theory surrounding these elements and teach the concepts to others. Provide mentorship and on the job training to less experienced engineers across the ARCADIS organization. Attend training seminars/events and conduct industry research to further expertise in key processing technologies. Publish and present technical work in support of professional development and ARCADIS strategic initiatives. Support other Arcadis Offices, Marketing, and Business Development as a Technical Resource and in the development of proposals and marketing material. Competencies: To perform the job successfully, an individual should demonstrate the following. Continuous Learning –Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills. Culture - Supports a culture of excellence. Contributes to a collaborative environment that rewards teamwork, mentorship, best-in-practice development, and pride in workmanship. Customer Services – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Planning and Organizing – Prioritizes and Plans work activities. Uses time efficiently. Plans for additional resources. Integrates changes smoothly, Sets goals and objectives. Works in an organized manner. Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts success of team above own interests. Use of Technology – Demonstrates required skills. Adapts to new technologies. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity. Qualifications: Education/Experience: Graduate/master’s degree or equivalent in (Chemical Engineering); and 15 to 20 years related experience from design and engineering background and Pharmaceuticals/Bio Pharmaceuticals domain. Language Ability: Read, analyze and interpret complex documents. Respond effectively to sensitive inquiries. Write speeches and articles using innovative techniques. Make persuasive presentations on complex topics to management, public groups and/or boards of directors. Mathematical Ability: Apply advanced concepts such as exponents, logarithms, quadratic equations and permutations. Apply operations to such tasks as frequency distribution, test reliability/validity, variance analysis, correlation technique, sampling theory and factor analysis. Reasoning Ability: Apply logical thinking to a wide range of intellectual and practical problems. Deal with nonverbal symbolism (e.g., formulas and equations) in difficult phases. Deal with a variety of abstract and concrete variables. Software Skills: Proficiency in MS Office Suite, intermediate knowledge of VISIO, Bluebeam Revu, Hydraulic Flow Software (titles may vary), Process Modeling Software (i.e. SuperPro), Navisworks Supervisory Responsibilities (Added Advantage) : May have up to 8 direct reports. Manage large project teams and support Process Discipline Manager with performance review feedback for team members. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why equality and inclusion is at the forefront of all our activities. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer; women, minorities, and people with disabilities are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity. Show more Show less

Role Description Experience Range: 12+ Years Hiring Locations: Chennai, Trivandrum, Kochi Role Description We are seeking an experienced Data Architect with a robust background in SQL, T-SQL, data modeling, and cloud data solutions to lead the design and implementation of enterprise data strategies. The ideal candidate will have hands-on experience in the Health Payer domain , with a preference for familiarity with FACETS or similar platforms . This role combines deep technical expertise with leadership, innovation, and stakeholder management. Responsibilities Data Architecture & Strategy Design scalable, secure, and high-performance data architectures. Lead development of long-term data strategy and short-term tactical data solutions. Define and implement governance frameworks, metadata accuracy protocols, and regulatory compliance measures. Data Modeling & Optimization Develop logical and physical data models across systems and platforms. Perform gap analysis and align architecture to business and technical goals. Define systems/subsystems that support program goals. Cloud & Infrastructure Deploy and optimize data tools in AWS, Azure, or GCP. Collaborate with DevOps/Cloud teams to ensure performance, scalability, and cost-efficiency. Team Leadership & Mentoring Lead and mentor a team of 15+ engineers. Facilitate onboarding, training, and skill-building. Drive solution architecture best practices. Stakeholder & Project Management Collaborate with business owners, architects, and cross-functional teams. Define NFRs, evaluate trade-offs, and support project estimation and planning. Identify technical risks and develop mitigation strategies. Innovation & Thought Leadership Participate in technical forums and share knowledge across teams. Explore new tools and frameworks, and contribute to IP/reusable components. Lead PoC development and beta testing of new service offerings. Operational Excellence Automate and optimize data workflows. Document and track architectural decisions. Evaluate solutions through audits and performance metrics. Mandatory Skills 12+ years in IT with at least 3 years as a Data Architect. Expert-level in SQL, T-SQL, and relational database systems. 3+ years of hands-on data modeling and database design. Strong understanding of ETL processes, data governance, and data integration frameworks. Experience in cloud platforms: AWS, Azure, or GCP. Knowledge of data warehouse, Hadoop, data analytics, and transformation tools. Certification in Big Data/Architect track (AWS/Azure/GCP). Good To Have Skills Experience in the Health Payer domain (FACETS preferred). Knowledge of Hadoop technologies (Hive, Pig, MapReduce). Exposure to data visualization, streaming, and NoSQL databases. Proficiency in Python, Java, and tools like PowerPoint, Visio. Experience with UNIX, Windows, and backup/archival software. Soft Skills Strong analytical and problem-solving abilities. Creativity in solution development. Attention to detail and quality-focused mindset. Excellent communication and stakeholder management skills. High resilience and self-learning capability. Leadership, mentoring, and performance management skills. Skills Solution Architecture,Mysql,Database,Healthcare Show more Show less

Inviting applications for the role of Assistant Vice President, Human Resources! In this role, Partners with Senior Leadership of assigned business unit(s) in the development and implementation of various human resources programs, policies, plans, and initiatives. Responsibilities Plans and implements strategic HR and related initiatives for the assigned businesses, which includes but is not limited to: Serves as a strategic HR business partner to assigned HR business leaders. Advises on HR implications of business imperatives along with global HR and Business Leaders. Supports transitions (ramp up, ramp down, decoupling consulting strategy planning). Champions projects and innovation initiatives to continuously improve HR service levels and drive results. Develops and implements regional initiatives in partnership with the HR team Ensures successful implementation of the Company programs, policies, and practices. Partners with the talent management team on staffing needs. Partners with learning and development team on training and career pathing needs. Consults on implementation of operations-driven employee retention and engagement practices. Consults on critical people metrics and their driving factors. Advise leaders on HR operating changes and critical people-related matters. Facilitates compliance with company policies, client requirements (HR-related), and applicable regulations. Attends leader, client, compliance, audit, and HR meetings. Supports an environment that fosters continuous performance improvement. Manages and directs others, as necessary Qualifications we seek in you! Minimum qualifications Experience supporting operations preferred Bachelor’s degree in related field required; Master’s degree preferred Experience managing in matrixed organization structures required Experience creating HR programs required Experience working with a diverse workforce required Broad Business partner experience required Experience leading transitions and projects preferred Experience in global delivery preferred Microsoft Office skills including Word (Intermediate), Excel (Advanced), PowerPoint (Advanced), Outlook (Basic), Visio (Basic) required Must be willing to travel both domestically and internationally (day trips & overnight) Preferred qualifications Solid knowledge of Human Resources practices, employment laws, and regulations Strong business acumen balanced with strategic and operational orientation Execution skills to drive solutions to finality, bringing along key stakeholders critical to adoption Ability to quickly identify issues to a problem/process/procedure and provide sustainable, innovative solutions Able to plan, prioritize, manage effectively multiple, competing priorities, and deadline pressures Exceptional communication skills – verbal, written, presentation, influencing Excellent interpersonal skills–able to build and maintain strong relationships; work with all levels (front line to C-Suite) Able to respond quickly to changing requests, a strong sense of urgency Self-motivated with proven decision-making skills Show more Show less

Job Description Position Title, Responsibility Level Assistant Vice President/ Sr. Assistant Vice President Function Transitions Reports to Sr. Assistant Vice President/ Vice President Permanent/ Temporary Permanent Span of Control Manager or Sr. Manager-Transitions (# will depend upon program scope) Location As per requirement Basic Function The resource will be responsible in ensuring (through Program Leads that are leading specific client Transitions engagements) that the Transitions are successful. In addition to enabling seamless Transitions, the resource will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation. The resource will also lead new business pursuits (RFPs) to develop customized solutions. The resource is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business. Essential Functions Process Transitions . Execute transition of processes with end to end accountability. Establish Robust Project plan, clearly specifying various tollgates, tasks, planned/actual start and closure date, responsibility and completion status. Establish organized ‘Ways of working’ through structured Governance Model and Escalation Matrix. Consultants in this practice will be required to work closely with our clients on onsite projects Transitions Review . The resource will partner with the Business Transitions Team to ensure that program and project implementations are meeting or exceeding client and EXL expectations. This will entail periodic review of Transitions (jointly with Program Lead and Operations Lead), mentoring of MMs and providing actionable feedback to overcome any challenges observed Solution and implementation design . The resource will work with the Business Development Team or Strategic Deal Team to build customized solutions for new client engagements. This will entail creating compelling value proposition for the clients, developing Transitions and implementation solution, providing inputs to effectively price service provision. Op-ID & DD . Performs Due diligence/ OP-ID exercise for the trial business and prepare Statement of work, submit the recommendation for outsourcing based on the current capabilities Building Capability in Transitions Function . The resource will be responsible to bring innovation to the Transitions function by developing new and improved frameworks that will enable more effective Transitions. This will entail assessment of new tools that can be employed in Transitions, rethinking existing approaches to typical issues, understanding challenges and learning across different engagements and subsequently incorporating these in our Transitions methodology. Training and Development . The resource is expected to develop and implement training and development programs for Transitions Managers. The trainings could be functional, domain or developmental Performance parameters On time Go-Live and Stabilization “Time to go live” as measured from project setup date to the actual time to go live date “Time to stabilize” as measured from the project Go-live till consolidation tollgate approval On time and accurate tollgate sign off Gross Margin Impact as calculated by the variance of actual vs planned Customer Satisfaction (Internal and External) on overall Transition Project Management support Rating provided by the respective sales lead / solution architect on the contribution Process improvement applicability evaluation, proposal creation, preparation of road map, implementation and client sign off on benefits Primary Internal Interactions Process Transitions . Extensive interaction with business users, senior management and IT personnel of EXL Transitions Reviews . Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team Solution and implementation design . BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis Building Capability in Transitions Function . Other members of Corporate Transitions Team, Operating Leads, Quality and PE team Training and Development . Program Leads, Transitions Managers, Training function, external vendors as needed Primary External Interactions The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, address any questions they may have, and set up new implementations Skills Technical Skills MS Project: Hands-on experience in creating and maintaining project plans. Report out using basic MS Project options MS Visio: Create and Maintain process maps MS Excel: Create and manage detailed project plan with specific tollgates, milestones, planned/actual start and closure date, responsibility and completion status MS Power point: Governance meetings to provide the updates based on the expectations from the target audience Project Specific Skills Project management skills. Ability to independently manage the end-to-end Transition project within the allocated budgets and timelines Project scoping for new/existing business processes in collaboration with Sales and Account Management Understands customer risk/ change appetite and tune up the transition model/ solution accordingly Set and manage expectations with both Internal and client stakeholders to ensure Zero surprises Interacts with all internal and client departments in project planning, align everyone to buy-in the project vision and work towards the common goal Takes ownership and Follow-up with task owners on time to ensure timely and effective completion Analytical skills Problem solving skills Soft-skills Excellent Communication skills – ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution Consultative Mindset- Out of the box thinking, ability to question status quo Self-starter – there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self-motivated to pursue and explore different avenues to come up with the optimum solution Ability to operate in a matrix environment – while the Corporate Transitions Team does not “own” program implementation, it will have to partner with Business Transitions Team and Operation Team to enable successful Transitions. Data Gathering and Handling Skills - sorts through complex data; gathers other relevant viewpoints and identifies business impacting issues Problem Solving and Decision making Skills BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment Education Requirements Graduation in any stream (essential) Post-graduation, business management (preferred) PMP, PRINCE2 certification (preferred) Work Experience Requirements 12+ years of experience, most of which should be in BPO environment 8+ years of the BPO experience should be in Transitions 5+ years of core Project Management/ Solutioning experience. Should have Program Management experience of a small to medium size engagements Other Requirements Valid Passport Requirement for Insurance P&C Vertical/ Skillset Acknowledgement (acknowledge that the information contained in this document is factual and complete) ___________________________________ ___________________________________________ ____________________________ Candidate Supervisor/Manager Date Show more Show less

Line of Service Advisory Industry/Sector Not Applicable Specialism SAP Management Level Manager Job Description & Summary A career within SAP Consulting services, will provide you with the opportunity to help our clients maximize the value of their SAP investment with offerings that address sales, finance, supply chain, engineering, and human capital. We provide comprehensive consulting, system integration and implementation services across multiple SAP applications, products and technologies. Simply put, we focus on delivering business led, technology enabled change for our clients including industry specific enterprise resource planning and the latest in mobile, analytics and cloud solutions. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: A career within SAP Consulting services, will provide you with the opportunity to help our clients maximize the value of their SAP investment with offerings that address sales, finance, supply chain, engineering, and human capital. We provide comprehensive consulting, system integration and implementation services across multiple SAP applications, products and technologies. Simply put, we focus on delivering business led, technology enabled change for our clients including industry specific enterprise resource planning and the latest in mobile, analytics and cloud solutions. Responsibilities Minimum of 6-10 years of experience in a full cycle implementation of General Ledger, Accounts Payable, Accounts Receivable, Bank Accounting, Fixed Asset Accounting. Experience in FI integration points with other SAP modules (ex- SD, MM, PP, PM etc.) Perform detailed analysis of business processes and drive client workshops Provide appropriate solutions to client requirements not restricted to system only but also covering people, operations, and process aspects Efficient in MS Office suite and Google suite - Word, Visio, Presentations, Excel etc. Hands-on with the system - comfortable in envisioning a solution as well as implementing the same Mandatory Skill Sets FICO, HANA,S4HANA Preferred Skill Sets FICO Years Of Experience Required 6-10 years Education Qualification BE/B.Tech/MBA/MCA Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering, Master of Business Administration, Bachelor of Technology Degrees/Field Of Study Preferred Certifications (if blank, certifications not specified) Required Skills SAP FICO Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure {+ 23 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Show more Show less

About Us Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader. TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world. Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications. Overview We are seeking a skilled and detail-oriented Technical Writer to join our offshore team in Hyderabad. As a Technical Writer at TRC Companies, you will play a crucial role in supporting the launch and implementation of a new custom software product used by the TRC Advanced Energy Team to support utility clients. Collaborating closely with offshore development teams, onshore product management, and operations teams you will use your technical and business knowledge of customer software, utility processes, and energy efficiency to author engaging and effective training materials for internal and external users. This role requires a strong understanding of technical concepts, excellent communication skills, and the ability to translate complex technical information into clear, concise, and user-friendly documentation. The ideal candidate will have a background in the utility industry, demonstrate the ability to translate technical concepts into clear, accessible language, can work collaboratively in a team environment, and possess knowledge of agile methodologies, specifically Scrum. This role requires excellent communication skills and the ability to work effectively with both offshore and onshore teams Responsibilities Design, organize, and author new product training materials and technical support content for a new custom proprietary software product used by the TRC Advanced Energy Team to support utility clients. The individual will be responsible for creating high-quality technical documentation for a custom software product built on the AWS cloud platform. Technical writers plan, create, and maintain educational content as an integral part of both internal and external user experience. The content is often in the form of tutorials or user guides but may also be videos or other educational material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that is useful to their audience. Gather and analyze technical and product information from product demonstrations, interviews, emails, meetings, or phone calls to document new or changing product functionality. Collaborate with offshore development teams to gather technical information and understand the functionality of the custom software product. Conduct detailed analysis of business processes and workflows to determine the best ways to train new users to learn the platform. Work closely with onshore product management and operations teams to ensure documentation aligns with business requirements and user needs. Create, edit, and maintain key technical documentation, including user manuals and troubleshooting guides. Will also track, organize, and store other documentation including API documentation, , and release notes. Ensure all documentation adheres to company standards, is accurate, and is updated regularly to reflect changes in the software product. Develop and maintain templates and style guides to ensure consistency across all documentation. Conduct interviews with subject matter experts (SMEs) to gather insights and clarify technical details. Review and test the software product to gain firsthand knowledge and ensure documentation accuracy. Stay up-to-date with technologies and best practices to enhance the quality of documentation. Working with the Product Team, continuously assess the needs and challenges of the business end-users and use this information to improve and refine training materials and customer support materials. Implement and manage documentation workflows within an agile framework, ensuring timely updates and continuous delivery in sync with product delivery. Maintain a library of training and other documentation created, cataloging it for internal and/or external use. Monitor and evaluate the performance of the product training materials, soliciting feedback from teams and individual users to provide insights and recommendations for continuous improvement. Understand, support, and apply effective documentation development and maintenance practices, including the use and continuous improvement of stated processes, procedures, templates, and standards. Maintain strong and regular relationship with product management and support team to gather product and training feedback to incorporate into a continuous improvement process. Qualifications Bachelor's degree in Business Administration, Technical Writing, Information Technology / Systems, Computer Science, or a relevant field Proven experience as a Technical Writer (6 - 10 years), preferably in the software development or cloud computing domain. Strong technical background enabling you to provide clear and credible explanations of technical concepts and approaches to software end users. Must have experience with Agile and Scrum, and tools such as Jira, Confluence, Miro, and SharePoint. Strong expertise with Microsoft Word, and highly proficient with the rest of the Microsoft Suite, including Excel and PowerPoint. English language: Thorough knowledge of the English language as used in the United States, including grammar, spelling, and common usage. A solid understanding of how websites, web applications, APIs, databases, and the cloud function at a high level. Familiarity with version control systems (e.g., Git) and agile development methodologies. Strong interpersonal skills, with the ability to lead and foster collaboration and communication across diverse teams both onshore and offshore. Excellent written and verbal communication skills, with the ability to effectively collaborate with stakeholders and articulate both product vision and granular product details. Effective planning and time management skills with a track record of following through on commitments and ability to manage multiple projects and priorities in a fast-paced Preferred Qualifications Preferred qualifications are not required for an applicant to be considered a candidate for the position. Master’s degree in Business Administration, Information Technology / Systems, Computer Science, or a relevant field. Experience documenting APIs, SDKs, and cloud-based software products. Familiarity with diagramming tools such as Microsoft Visio, Draw.io, etc. for creating system architecture diagrams. Certification in relevant industry-specific technologies and/or Software Technical Writing. Working knowledge of AI technologies, including automated data processing, machine learning, natural language processing, and computer vision. EEO Statement TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees. The complete job description and application are available on TRC’s career site. TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time. Show more Show less

Position Summary Category Management- Travel & Related Services - Core Procurement –Senior Analyst- Deloitte Support Services India Private Limited The Senior Analyst – Category Management is responsible for providing procurement support to Deloitte’s CoRe Global Procurement group. It presents a unique opportunity to apply skills and knowledge while working under the direction of a Procurement Manager on a team responsible for the procurement of goods and services for Deloitte Global. The position requires the individual to become an active member of centralized team focused on the end-to-end strategic sourcing process supporting the procurement category management teams. Work you will do: The CoRe Procurement organization was created to drive the Deloitte Global 2020 Strategy by sharing investments and resources to increase our global operational performance, enhance cross-border agility, deliver strategic procurement services, develop talent, enhance operational performance, and mitigate risk. The Category Management group is seeking a Senior Analyst for Travel & Related services procurement. Responsibilities: Manage the assigned categories, under direction of the Travel Manager - Travel & Related Services Manage categories proactively based on internal/external trends and data and be able to communicate effectively to enable informed decisions by leadership and create understanding of the value we bring. Participate in Quarterly / half yearly Supplier review meeting with suppliers of the assigned categories. Ability to respond to inquiries with accuracy and timeliness. Core activities include: Analyze and document spend and savings within categories/understand supply markets. Establish and maintain analysis and tracking reports, while monitoring contract compliance and usage of specific services Assist category leadership in managing supplier and stakeholder relationships to improve internal client satisfaction. Additional Responsibilities Preparing documentation / materials for executive briefings and Supplier meetings. Contribute to the development and implementation of program enhancements and new processes. Follow up internally & externally to contribute to program compliance. About U.S India Enabling Areas Enabling Areas (EA) at the U.S. India offices are the support arm of the organization and comprises several groups including Talent, Technology, Finance, Communications, Field Operations, etc. EA gives every client service business unit access to the best and brightest resources when it comes to support services. More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to the U.S and India professionals and is continually evaluating and expanding its portfolio. Requisite Core Skills Supplier sourcing, negotiations and contracting for multiple categories includes Airlines, Hotel and Car rentals. Travel agency customer service issue resolution, operational review, and overall improvement of service delivery. Management of key internal stakeholders with special focus on Administrative Assistants and Executives. Highly organized with excellent communication skills, both oral and written. Technical Skills Strong analytical skills and Proficiency in MS office (Excel, PowerPoint, Project, Visio) Market Research on Travel categories, Procurement, and strong Negotiation skills. Customer services management, Issue / Escalation management and Ability to resolve. Excellent Written and Oral communications / speaking skills. Role involves very frequent phone communications with suppliers and stakeholders. Emails to external parties (Suppliers) are a frequent part of this job. Qualifications, experience, work location, and timing Experience in travel procurement in large corporates, with a strong client service orientation. Demonstrated abilities in: Working independently in an unstructured environment; developing structure and clarity around the ambiguous by taking a concept and developing ideas/about solutions to achieve progress. Being self-directed in identifying what must be done with minimal direction. Using good judgment about when to ask for direction and when to act independently. Navigating through complex collaborative initiatives Understanding, documenting, and improving business processes Organization, task planning and setting/meeting deadlines Working under tight time constraints, juggling multiple priorities Interacting with internal clients and stakeholders at both junior and senior levels of the organization Location : Hyderabad Timings : 09:00AM – 6:00PM / 11:00AM – 8:00PM How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 301208 Show more Show less

Job Title: Electronics Engineer Experience: 3 to 5 Years Location: Gayatri Building, Technopark, Thiruvananthapuram (Work from Office) Overview: NilaSoft is seeking a skilled and motivated Electronics Engineer to join our growing engineering division. The selected candidate will be part of a collaborative team responsible for delivering high-quality electrical designs and technical documentation. You will contribute across the full product lifecycle—from PCB layout to documentation and design release—ensuring that all outputs align with best practices and industry standards. Key Responsibilities: Take ownership of Altium Designer tool usage and ensure all PCBAs conform to design standards and project requirements. Maintain a cloud-based component footprint library, ensuring complete accuracy and consistency across all NilaSoft PCB designs. Work with PCBA vendors to define design rules (DRC), manufacturing/test guidelines (DFM/DFT), and review protocols. Collaborate with design engineers to perform and review PCB layouts in accordance with project timelines. Standardize PCBA output formats and improve design release processes using version control systems. Create and manage technical documentation including wiring diagrams, cable designs, test protocols, procedures, and reports. Ensure timely document release through the Engineering Change Order (ECO) process, upholding version control and documentation standards. Required Qualifications: Bachelor’s or Master’s degree or a related field. Minimum 3 years of professional experience, particularly in PCB design. Proven ability to work proactively and collaboratively in engineering environments. Strong interpersonal and vendor coordination skills. Experience in developing and maintaining accurate component footprint libraries. Solid understanding of PCB manufacturing and assembly processes. Proficient in Altium Designer for schematic design, layout, and multi-layer board development. Track record of delivering reliable, rework-minimized PCBA designs. Skilled in ECO documentation and managing design release processes. Competent in technical drawing tools (e.g., Microsoft Visio) and committed to producing well-structured engineering documents. Why Join Us? Work on cutting-edge projects in a Semiconductor industry. Collaborative and innovative work environment. Opportunities for professional growth and development. If you're driven by engineering and thrive on innovation in the engineering space, we want to hear from you. Apply now and join our team! Please send your resume to hr@nila-soft.com and take the next step in your career! Show more Show less

We are looking for talented Presales Engineer to our RUCKUS Networks’ sales team. The ideal candidate will be based in Mumbai / Pune. Responsibilities : Design, present, demonstrate product capabilities and provide technical consulting enterprise and government organizations. Required to understand customer requirements and provide consultation / design on the architecture and solution. During the qualifying process, confirm that products meet the prospect's/customer's requirements and assist sales in technical qualification. Throughout the proposal process, articulate and demonstrate solutions, influence customer's technical requirements, and position products relative to competition. To assist the account/sales team in preparing of solution document and proposals, responses to RFQ/RFP. Presales activities include product presentation, deployment design, demonstration management, and technical solutions, provide intensive pre-sales technical consulting to prospective customers, participating in conference calls and customer visits, make technical designs and presentations and be a technical lead on all major opportunities. Requirements : Candidate must possess at least a Degree in Bachelor / Post Graduate in Engineering CCNA or equivalent certification is mandatory, and CCNP/CCDP will be an added advantage. At least 10 years working experience in presales in networking and/or network security domain. Should have experience in managing enterprise customers. Excellent communications skills (spoken and written English); professional presentation skills; self-starter, cooperative attitude; team player. Must have excellent interpersonal and time management skills. Excellent knowledge of LAN, WAN, SD-WAN, routers, Campus switches, wireless access points & controller, Network Access Control Solutions, Firewall and MDM. Should have excellent knowledge in creating Bill of Material, writing Scope Document and creating High level Design document along with technical solution writing skills, mandatory Good Proficiency in MS Word, Excel, Power Point and VISIO. Hands on knowledge on products of multiple of networking vendors is desirable Ability to conduct Proof of Concepts. Must be able to learn new technologies quickly. Should be self-starter with minimum help and supervision. Travel (up to 70%) Show more Show less

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately :11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion. Motion Technologies: (Revenue of $1.4B; headcount of : 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets. Industrial Process: (Revenue of $1.4B; headcount of :3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts. Connect and Control Technologies: (Revenue of $0.8B; headcount of : 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets. Position Summary Execute and manage Engineered orders for rotating equipment (pumps), Skid packaging as per Customer Application datasheet and deliver Electrical block diagram, wiring diagram , schematic Flowchart, BOM, routings and order documents. Superior interpersonal, analytical and communication skills to support remote working with global engineering teams. Day to Day support: Prepare instrumentation list and coordinate with vendors for finalization of specifications. Modification , Review and update of documentation based on feedback. Knowledge of hazardous area classification for electrical engineering, ability to work in matrix organization. Essential Responsibilities Working knowledge and understanding of Electrical System Design concepts Excellent skills in Microsoft Visio, MS Office German Language knowledge- an added advantage Show more Show less

Line of Service Advisory Industry/Sector Not Applicable Specialism Managed Services Management Level Director Job Description & Summary At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: PwC India is hiring for it’s Finance Transformation & Shared Services Advisory practice within One Consulting across various locations in India (Gurgaon, Bangalore, Mumbai). We are looking for experienced professionals (12+ years) having rich experience in FT/ GCC (global capability center) advisory, Shared services optimization & Operational excellence programs / projects. As part of this high-performing team, you will get an opportunity to work with a variety of Engagements in with local and global teams across industry verticals. You will be either leading or will be a part of large transformation programs and driving business impact Responsibilities: Finance transformation Specific - Understanding of core finance processes viz PTP /OTC / RTR etc within and beyond the GCC/ GBS. . - Understanding of Digital tools used across finance Core ERP & Bolt on solutions - Understanding of transformation methodologies and 1 or many framework - Experience with at least 1 Strategy to execution transformation program (More the better) - Operating model assessment, design and roll out - Ability to create Process Documentation (Maps / RACI / SLAs ) , Perform Time and motion studies / Manpower assessment - Strong Power point , Excel and Visio skills - Bonus to have experience with process mining (Own experience) - Good understanding of technology and use cases in business Ideal candidate will meet Both FT requirements along with the common requirements however candidates with Either FT & SSOA + Common requirements can be considered Mandatory skill sets: - Lead a team - Lead project workstreams - Support with Business development - Coach and guide the project team - Manage timelines and resources on projects - Manage Project Economics Preferred skill sets: GBS offshore and FT experience required Years of experience required: 12+ Yrs Education qualification: CA/MBA/BE/B.Tech Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering, Chartered Accountant Diploma, Master of Business Administration Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Finance Transformation Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 36 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Show more Show less

InsureTech Co in Property & Casualty domain looking for speacialist in E2E Transition for varied Functions of the Org. You must be a tenured Project Manager handling multiple projects in Transition. PMP certificate is required. 16+ years of IT project management experience, with a focus on varied functions majorly non F&A functions (with some application and infrastructure) delivery and migration. Proven track record of successfully managing mid/large scale migration projects. Proficient in using MS Visio, MS Project, PowerPoint and Excel Knowledge and experience with data analysis, process flow mapping, and documentatio Project Management Skills: Expertise in project management methodologies (e.g., Agile, Waterfall). Proficiency in project management tools (e.g., MS Project, JIRA, Trello). Strong analytical and problem-solving skills. PMP certification (preferable) Soft Skills: Excellent communication and interpersonal skills. Strong leadership and team management abilities. Ability to work under pressure and meet tight deadlines. Exceptional organizational and multitasking skills. Strong stakeholder management Detail oriented with the drive to follow through on critical and time sensitive tasks Independently lead multiple Transition projects through execution of strong project management principles and successfully deliver projects within timelines Coordinate with cross-functional teams across global delivery centres Establish robust governance, keep track of deliverables and transparently report status to clients and internal stakeholders Proactively identify and report project risks and mitigation plan Capture learning and best practices and ensure reinforcement in subsequent projects Deliver trainings to internal managers on Org's Transition methodology and approach Constantly strive to evolve and improve company's Transition approach Show more Show less

Location: Mumbai Job Responsibilities: Design, install, configure, and maintain Audio-Visual (AV) systems, including video conferencing, digital signage, projection, and sound systems. Troubleshoot and resolve technical issues related to AV equipment and networking. Work with AV control systems such as Crestron, AMX, and Extron for programming and integration. Ensure seamless integration of AV systems with IT infrastructure. Conduct site surveys, prepare technical drawings, and provide installation support. Test, commission, and perform preventive maintenance for AV setups. Collaborate with clients, vendors, and internal teams to deliver AV solutions. Train end-users on AV system operation and best practices. Stay updated on industry trends and emerging AV technologies. Key Skills & Requirements: Strong knowledge of AV systems, including displays, speakers, microphones, and control systems. Experience with AV-over-IP, video conferencing platforms (Zoom, Microsoft Teams, Webex), and network-based AV solutions. Familiarity with AutoCAD, Visio, or similar tools for AV system design. Excellent problem-solving skills and ability to work under pressure. Strong communication and teamwork abilities. Qualification: Diploma / Bachelor's degree in Electronics, Telecommunications, IT, or related field Certifications (Preferred) : CTS, CTS-I, CTS-D, Extron, Crestron, AMX, Dante Show more Show less

Job Title: Pre-Sales Consultant (Banking & FinTech Solutions) Experience: 3–5 years only. This is a junior profile, thus request discretion from Senior profiles while applying for this job. Location: Chennai , India Reporting To: Regional Director – Customer Success Job Summary: We are looking for a dynamic and experienced Pre-Sales Consultant with 3–5 years of experience in the banking technology or FinTech domain . The ideal candidate will work closely with our regional customer success and global sales teams to craft tailored solution proposals, respond to RFPs, and deliver compelling demos and presentations that highlight the value of ITSS’s digital banking and core banking solutions. Key Responsibilities: ● Understand customer requirements and business challenges, and propose relevant ITSS solutions including core banking transformation , digital banking , and integration frameworks . ● Collaborate with the sales, delivery, and product teams to create solution architecture and high-impact proposals. ● Lead the preparation of RFPs/RFIs , solution documentation, SoWs, and presentations. ● Deliver technical and functional product demos to clients and prospects, especially for Temenos-based solutions and digital banking platforms. ● Develop tailored value propositions , use-case slides, and business case models for banking clients. ● Support client meetings, workshops, and discovery sessions as part of the pre-sales cycle. ● Stay informed on industry trends , banking regulations, and competitor offerings to keep our value proposition competitive. ● Create and maintain high-quality sales collateral such as case studies, product datasheets, and pitch decks. ● Work closely with the Regional Director – Customer Success to align client engagement strategy with business goals. Required Qualifications & Skills: ● Bachelor’s degree in Engineering, Computer Science, Finance, or a related field. MBA or equivalent post-graduate qualification preferred. ● 3–5 years of experience in Pre-Sales or Solution Consulting roles within banking, core banking, or FinTech sectors. ● Familiarity with Temenos (T24, Infinity, TPH) or similar platforms is highly desirable. ● Experience in crafting and presenting RFP responses , solution walkthroughs, and customer presentations. ● Sound understanding of banking operations —retail banking, payments, onboarding, and digital workflows. ● Excellent communication, interpersonal, and presentation skills. ● Proficiency in Microsoft Office tools (PowerPoint, Excel, Word), and optionally, tools like Visio, Figma, or Canva. ● Exposure to CRM tools (Salesforce, HubSpot) and project documentation standards is an advantage. ● Ability to work effectively across cross-functional and geographically distributed teams . Personal Attributes: ● Analytical thinker with strong solution design and storytelling skills . ● Excellent organizational skills and attention to detail, with the ability to manage multiple priorities. ● Confidence in engaging with CXO-level stakeholders in banking and financial services. ● Self-starter with a strong sense of ownership, initiative, and drive to deliver impact. ● Collaborative and adaptable in dynamic, fast-paced environments. Why Join ITSS Global? ● Be part of a globally recognized FinTech company with banking clients across 40+ countries. ● Opportunity to work on transformational digital banking projects across emerging and developed markets. ● A culture that fosters growth, innovation, and global exposure . ● Direct visibility to leadership and a clear pathway to grow within Customer Success and Pre-Sales leadership Show more Show less

Proficient in tools such as JIRA, Confluence, Microsoft Excel, Visio, Lucidchart, or equivalent. Experience with Agile/Scrum methodologies. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Gather, document, and analyze business requirements and translate them into functional and technical specifications Collaborate with product owners, business stakeholders, and engineering teams to ensure alignment of solutions with business goals. Work with QA teams to define test cases and ensure quality delivery through user acceptance testing (UAT). Perform gap analysis, impact analysis, and risk assessments for proposed changes and enhancements. Act as a liaison between business units and technical teams throughout the software development life cycle (SDLC).

Job Title Process Improvement Consultant ( Only Kerala candidates or Those who have roots in Kerala need to apply) Exp: 4+ years CTC: Upto 12LPA About the role: As part of our Business Support and Transformation Team this role will be responsible for identifying and delivering measurable improvements across the operations teams. Reporting directly to the Transformation Manager in Kochi and with a functional reporting to Process Improvement Senior Consultant in the UK this role is responsible for leading payroll improvement initiatives, identifying new ways of working and embedding strategically critical business-initiated improvements and initiatives across the UK and Kochi. This includes driving change which improves customer satisfaction, reducing cost or maximising revenue and reducing risk. Role Accountabilities and responsibilities: In this role your key responsibilities will be: Lead strategic and tactical change programmes delivering step change improvements to our payroll process Analysing the payroll process and challenging teams so we can standardise and automate our business processes Partner with the Services teams to identify improvements that will deliver material business outcomes – including improving customer satisfaction, reducing cost to serve or maximising revenue; using data to inform initiatives, responding at pace, being proactive and increasing efficiency and compliance Develop the case for major change for each improvement initiative – (expected benefits, cost, resources, delivery time frame, risks & implementation difficulty) Own prioritisation of initiatives to ensure focus on the most impactful areas and build an ongoing backlog of improvement Participate in improvement projects such as process re-engineering and change initiatives to reduce waste or process defects, working with the teams to fully embed the changes to maximise the anticipated benefits – using proven improvement techniques such as lean processing Maintain standard document repository, ensuring documents are up to date and that the relevant teams are working with the latest version of the standard. Essential Skills, knowledge and expertise: Employees with 4+ years of experience in payroll or process improvement projects Experience with payroll processing Experience in delivering improvement projects with measurable outcomes that can result in FTE efficiency, enhanced customer experience and sustaining service levels Demonstrable experiencing partnering and influencing across teams Experience with Microsoft Excel, Word and Powerpoint Experience in Visio will be an added advantage Preferred experience with Six Sigma or equivalent Lean Certification.Or proven ability to improve the experience as part of a payroll role. Excellent written and verbal communications skill - being able to clearly and confidently set out what the changes will deliver and how we get there and manage stakeholders Structured and analytical – using data to drive decision making Clear creative thinker – able to see the bigger picture. Curious – looking at best practice exists and how this can be applied. Completer finisher – to ensure change is embedded and measured ongoing Leadership – ability to lead and challenge other teams Ability to work at pace, achieving set deadlines with attention to detail. Able to demonstrate good organisational and time management skills Eligibility Criteria Employees with 5+ years of experience in delivering process improvement projects as a project team member or proven payroll experience Special Circumstances / Other Requirements e.g. travel requirements, working arrangements etc Hybrid – Kochi Show more Show less

Job Summary Domain SME / BA for Commercial for LS: Senior Business Analyst with strong domain expertise in Commercial functions within the Life Sciences industry. This hybrid BA-SME role plays a critical part in understanding client needs, advising on industry best practices, and co-creating innovative solutions across Commercial areas such as sales force effectiveness, patient engagement, CRM, and omnichannel marketing. Key Responsibilities Client Engagement & Solutioning: Engage with clients during discovery and pre-sales to understand commercial strategy, operational challenges, and technology needs. Contribute to solution architecture and roadmaps covering areas such as Sales & Marketing, Market Access, Patient Services, and Medical Affairs. Support development of RFP responses, proposals, and client presentations. Business Analysis & Requirements Management Gather and analyze business requirements from Commercial stakeholders (e.g., Sales Operations, Brand Teams, Field Reps, Patient Support). Translate requirements into functional specifications, process maps, user stories, and wireframes for implementation teams. Work with product managers, CRM architects, and data teams to ensure alignment of business needs and technical delivery. Domain Advisory Provide strategic insights into industry trends, regulatory considerations (e.g., promotional compliance, data privacy), and digital innovation in pharma commercialization. Advise clients on best practices in commercial data management, CRM optimization (Veeva, Salesforce), multichannel marketing, and field enablement. Cross-functional Collaboration Act as a liaison between business teams, development teams, and quality assurance during the entire solution lifecycle. Partner with data analysts, UX designers, and platform specialists to deliver cohesive solutions. Thought Leadership & Enablement Contribute to internal knowledge bases, accelerators, and reusable frameworks for Commercial IT consulting. Participate in webinars, whitepapers, and industry forums representing domain thought leadership. Required Qualifications Bachelor or Master degree in Life Sciences, Business, or related field. 8+ years of experience as a Business Analyst or Consultant in Life Sciences, with strong exposure to Commercial functions. Deep understanding of pharmaceutical sales operations, CRM systems (e.g., Veeva CRM, Salesforce), marketing technology, and patient engagement platforms. Strong analytical, communication, and presentation skills. Proficient in tools like JIRA, Confluence, Visio, Excel, and BI/reporting platforms. Show more Show less

Greeting from Infosys BPM Ltd, Exclusive Women's Walkin drive We are hiring for MIM, Networking, Content and Technical writer, ITIL skills. Please walk-in for interview on 13th June 2025 at Pune location Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-215163 Interview details Interview Date: 13th June 2025 Interview Time: 10 AM till 1 PM Interview Venue: Pune:: Hinjewadi Phase 1 Infosys BPM Limited, Plot No. 1, Building B1, Ground floor, Hinjewadi Rajiv Gandhi Infotech Park, Hinjewadi Phase 1, Pune, Maharashtra-411057 Please find below Job Description for your reference: Work from Office*** Min 2 years of experience on project is mandate*** Job Description: MIM Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Job Description: Networking Hands on experience in Switching & Routing is must. Network engineer is responsible for day-to-day Delivery & operation work organization network. Should manage LAN, WAN, Firewall, monitoring tools Strong understanding of routing protocols like BGP, OSPF, EIGRP. Strong understanding of various switching protocols like STP, RSTP, VLAN, HSRP, VRRP, link-aggregation. Strong understanding of various tunnel like GRE, IPSEC, NAT & ACL. Knowledge on virtual-router, routing-instances, IPSec Tunnels. Skilled in creating High-Level Design (HLD) of network diagram in Visio or draw.io Experience in firewall (Juniper, Fortinet, CISCO ASA) Knowledge on Open VPN Knowledge on monitoring tools. Job Description: Content and Technical writer Develop high-quality technical documents, including user manuals, guides, and release notes. Collaborate with cross-functional teams to gather requirements and create accurate documentation. Conduct functional testing and manual testing to ensure compliance with FDA regulations. Ensure adherence to ISO standards and maintain a clean, organized document management system. Strong understanding of Infra domain Technical writer that can convert complex technical concepts into easy to consume documents for the targeted audience. In addition, will also be a mentor to the team with technical writing. Job Description: ITIL Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Collaborating with the incident management team to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions. REGISTRATION PROCESS: The Candidate ID & SHL Test(AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be allowed for the Interview). Candidate ID Registration process: STEP 1: Visit: https://career.infosys.com/joblist STEP 2: Click on "Register" and provide the required details and submit. STEP 3: Once submitted, Your Candidate ID(100XXXXXXXX) will be generated. STEP 4: The candidate ID will be shared to the registered Email ID. SHL Test(AMCAT ID) Registration process: This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing). STEP 1: Visit: https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fautologin-talentcentral.shl.com%2F%3Flink%3Dhttps%3A%2F%2Famcatglobal.aspiringminds.com%2F%3Fdata%3DJTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfc3E5QmgxSWI5NEVmQkkzN2UlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIycmV0dXJuVXJsJTIyJTNBJTIyJTIyJTdEJTJDJTIycmVnaW9uJTIyJTNBJTIyVVMlMjIlN0Q%3D%26apn%3Dcom.shl.talentcentral%26ibi%3Dcom.shl.talentcentral%26isi%3D1551117793%26efr%3D1&data=05%7C02%7Comar.muqtar%40infosys.com%7Ca7ffe71a4fe4404f3dac08dca01c0bb3%7C63ce7d592f3e42cda8ccbe764cff5eb6%7C0%7C0%7C638561289526257677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=s28G3ArC9nR5S7J4j%2FV1ZujEnmYCbysbYke41r5svPw%3D&reserved=0 STEP 2: Click on "Start new test" and follow the instructions to complete the assessment. STEP 3: Once completed, please make a note of the AMCAT ID( Access you Amcat id by clicking 3 dots on top right corner of screen). NOTE: During registration, you'll be asked to provide the following information: Personal Details: Name, Email Address, Mobile Number, PAN number. Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change. Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 - 4 LPA (example). Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and Location Interview Mode: Walk-in Attempt all questions in the SHL Assessment app. The assessment is proctored, so choose a quiet environment. Use a headset or Bluetooth headphones for clear communication. A passing score is required for further interview rounds. 5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejected Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment. Documents to Carry: Please have a note of Candidate ID & AMCAT ID along with registered Email ID. Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Please carry 2 set of updated Resume/CV (Hard Copy). Please carry original ID proof for security clearance. Please carry individual headphone/Bluetooth for the interview. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team. Show more Show less

Jole Overview We are seeking a highly skilled and motivated Business Analyst with 5+ years | Bangalore/ Chennai of experience. If you're passionate about coding, problem-solving, and innovation, we'd love to hear from you! About Us CodeVyasa is a mid-sized product engineering company that works with top-tier product/solutions companies such as McKinsey, Walmart, RazorPay, Swiggy, and others. We are about 550+ people strong and we cater to Product & Data Engineering use-cases around Agentic AI, RPA, Full-stack and various other GenAI areas. Key Responsibilities: Work closely with stakeholders to understand business needs and translate them into functional requirements. Leverage the OneTrust platform to manage data privacy, compliance, and risk management initiatives. Perform data mapping activities, ensuring compliance with industry regulations and company policies. Collaborate with IT and business teams to implement privacy and compliance solutions using OneTrust. Develop documentation, process flows, and reports to support business decisions. Provide training and guidance to teams on data governance and privacy best practices. Analyze and optimize business processes to enhance efficiency and regulatory compliance. Required Skills & Qualifications: 5-10 years of experience as a Business Analyst. Must have experience working with the OneTrust platform and data mapping . OneTrust certification is mandatory. Strong understanding of data privacy laws and regulatory frameworks (e.g., GDPR, CCPA, HIPAA). Excellent analytical, problem-solving, and communication skills. Experience in working with cross-functional teams, including IT, legal, and compliance teams. Ability to document business requirements, workflows, and technical specifications. Proficiency in using tools like MS Excel, Visio, and Jira. Preferred Qualifications: Experience in privacy impact assessments and compliance audits. Familiarity with risk management and security frameworks. Experience in handling large-scale data privacy programs. Why Join CodeVyasa? Work on innovative, high-impact projects with a team of top-tier professionals. Continuous learning opportunities and professional growth. Flexible work environment with a supportive company culture. Competitive salary and comprehensive benefits package. Free healthcare coverage. Here's a glimpse of what life at CodeVyasa looks like Life at CodeVyasa. Show more Show less

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India . Minimum qualifications: Bachelor’s degree or equivalent practical experience. 8 years of experience in process excellence, business process management, or operations consulting. Experience in process improvement methodologies (e.g., Lean, Six Sigma, Agile, Business Process Model and Notation (BPMN)). Experience in project management tools and methodologies. Preferred qualifications: Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. Certifications in Lean Six Sigma Black Belt (LSSBB), Certified Business Analysis Professional (CBAP), or Project Management Professional (PMP). Experience with data visualization tools (e.g., Tableau, Google Data Studio). Experience in working within the technology or digital advertising industry. Experience with Google Ads products and support processes. Experience with process mapping and business process modeling tools (e.g., Visio, Lucidchart). About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. As a Process Consultant in gTech Ads, you will play a role in transforming our customer delivery and internal support processes. Your work will directly enhance customer experience, efficiency, scalability, and the overall of our technical support and consulting services for Google Ads. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. Responsibilities Conduct assessments of existing gTech Ads processes, identifying inefficiencies, bottlenecks, and areas for improvement using methodologies like Lean, Six Sigma, and Value Stream Mapping. Design and develop optimized processes, workflows, and tools that align with business objectives, improve operational efficiency, and enhance the customer experience. Lead and manage process improvement projects from initiation to closure, including defining scope, developing project plans, managing stakeholders, mitigating risks, and ensuring delivery. Partner with cross-functional teams including, Tech and Media delivery, Customer support, Vendor partners and Business operations to understand their needs, gather requirements, and drive consensus on process changes. Define key performance indicators (KPIs) to measure the impact of process improvements, monitor performance, and identify opportunities. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India . Minimum qualifications: Bachelor’s degree or equivalent practical experience. 8 years of experience in process excellence, business process management, or operations consulting. Experience in process improvement methodologies (e.g., Lean, Six Sigma, Agile, Business Process Model and Notation (BPMN)). Experience in project management tools and methodologies. Preferred qualifications: Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. Certifications in Lean Six Sigma Black Belt (LSSBB), Certified Business Analysis Professional (CBAP), or Project Management Professional (PMP). Experience with data visualization tools (e.g., Tableau, Google Data Studio). Experience in working within the technology or digital advertising industry. Experience with Google Ads products and support processes. Experience with process mapping and business process modeling tools (e.g., Visio, Lucidchart). About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. As a Process Consultant in gTech Ads, you will play a role in transforming our customer delivery and internal support processes. Your work will directly enhance customer experience, efficiency, scalability, and the overall of our technical support and consulting services for Google Ads. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. Responsibilities Conduct assessments of existing gTech Ads processes, identifying inefficiencies, bottlenecks, and areas for improvement using methodologies like Lean, Six Sigma, and Value Stream Mapping. Design and develop optimized processes, workflows, and tools that align with business objectives, improve operational efficiency, and enhance the customer experience. Lead and manage process improvement projects from initiation to closure, including defining scope, developing project plans, managing stakeholders, mitigating risks, and ensuring delivery. Partner with cross-functional teams including, Tech and Media delivery, Customer support, Vendor partners and Business operations to understand their needs, gather requirements, and drive consensus on process changes. Define key performance indicators (KPIs) to measure the impact of process improvements, monitor performance, and identify opportunities. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.