About Us Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader. TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world. Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications. Overview TRC is a global consulting firm providing environmentally advanced and technology-powered solutions for the oil and gas, power and infrastructure industries. TRC has over 7,300 employees in over 150 offices globally, including Canada, China, India and the UK. As a Technical Product Owner at TRC Companies, you will use and develop your skills to create and launch products that enhance our reach and impact within the utility sector. You will play a crucial role in bridging the gap between technical teams and business stakeholders. Collaborating closely with the entire product management team, you will use your technical and business knowledge of utility processes and energy efficiency to ensure that the product creates value for its customers and users, as well as for the company. Working closely with the Product Manager and Product Owners, the Technical Product Owner will be responsible for analyzing business processes, identifying opportunities for enhancement, and ensuring that technical solutions align with business objectives. The Technical Product Owner needs to have a blend of analytical skills, business acumen, ability to communicate with all the relevant stakeholders, and a deep understanding of IT, digital and AI technologies. The ideal candidate will have a background in the utility industry, demonstrate exceptional technical skills, have the ability to work collaboratively in a team environment, and possess extensive knowledge of agile methodologies, specifically Scrum. This role requires excellent communication skills and the ability to work effectively with both offshore and onshore teams. The role will involve translating business needs into actionable development tasks, ensuring seamless collaboration across time zones, and facilitating the successful delivery of technology solutions. Responsibilities Collaborate closely with Product team and stakeholders to create and prioritize a product backlog that aligns with the product vision and goals. Continuously refine the backlog based on feedback and changing business needs and combine your understanding of business needs and technical requirements to create User Stories for development of TRC’s proprietary software product. Align with near and long-term product roadmaps and expand understanding of the product vision across the development teams. Conduct detailed analysis of business processes and workflows to determine areas for enhancement and improvement. Translate business requirements into technical requirements and features for the development teams. Working with the Product Team, validate the needs of the business end-users and use this information to draft user stories and obtain sign-off and alignment from business teams. Define acceptance criteria based on the specifics of the Epics and User Stories and establish test scenarios and collaborate with business and Product Team to ensure alignment and agreement. Verify proper test coverage of the user stories within a sprint with the QA team. Ensuring that the product backlog items are clearly defined, well understood, contain detailed Acceptance Criteria that meet a Definition of Ready, and are properly estimated by the development team. Work with cross-functional team to create and drive successful implementation of functional and non-functional requirements. Monitor and evaluate the performance of the product, providing insights and recommendations for continuous improvement. Act as the primary point of contact for all product requirement-related technical inquiries and decisions. Facilitate communication between business units and technical teams to ensure alignment and understanding. Assist in the development of training materials and user guides for the product. Provide training and support to end-users to ensure successful adoption of the product. Work with leadership and other team members to continuously improve our Agile Scrum and overall software delivery practices. Stay informed about trends in the utility industry and advancements in energy efficiency to contribute to future product features and offerings. Champion Agile and Scrum best practices across teams. Serve as a Scrum leader, ensuring development teams adhere to Agile principles and ceremonies. Identify and remove impediments to ensure smooth sprint execution. Qualifications Bachelor's degree in Business Administration, Information Technology / Systems, Computer Science, or a relevant field with 3+ years of technical project/program/analyst experience. 8+ years of technical project/program/analyst experience may be substituted in lieu of education. 6 - 10 years proven experience as a Product Owner in an Agile Product Development environment using Scrum methodologies. Experience leading teams in building custom software solutions. Strong technical background enabling you to provide credible leadership to development teams and accurately evaluate complex project risks and issues. Demonstrated analytical and problem-solving skills with the ability to translate business needs into technical requirements and the ability to tackle complex product challenges and find effective solutions. A solid understanding of how websites, web applications, APIs, databases, and the cloud function at a high level. Familiarity with SQL, REST APIs, and integration technologies. Strong interpersonal skills, with the ability to lead and foster collaboration and communication across diverse teams both onshore and offshore. Excellent written and verbal communication skills, with the ability to effectively collaborate with stakeholders and articulate product vision and decisions. Effective planning and time management skills with a track record of following through on commitments and ability to manage multiple projects and priorities in a fast-paced environment. Strong decision-making skills, with the ability to make informed choices that balance customer needs, business value, and technical feasibility. Must have experience with Agile and Scrum, and tools such as Jira, Confluence, Miro, SharePoint, and/or Azure DevOps. Working familiarity with Microsoft Office Suite, particularly Word, Excel, PowerPoint, and Visio. Preferred Qualifications Master’s degree in Business Administration, Information Technology / Systems, Computer Science, or a relevant field. Previous experience on a mature agile development team in roles such as developer, Project Manager, Scrum Master, QA, etc. Certification in relevant industry-specific technologies and/or Scrum/Agile methodologies. Specific examples of managing a large, complex product development backlog on a software product development project to successful launch. Working knowledge of AI technologies, including machine learning, natural language processing, and computer vision. Working knowledge of PowerBI is also a plus. EEO Statement TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees. The complete job description and application are available on TRC’s career site. TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time. Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. BMC – Brand & Marketing – Campaigns & Experiences - Senior Associate – Senior Event Coordinator The opportunity At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Working as a member of the wider Campaigns & Experiences team, Senior Event Coordinator will focus on supporting different phases of execution of an event, ensuring that every encounter delivers an exceptional experience for our stakeholders. The Senior Event Coordinator should manage several concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills. The successful candidate will be responsible for supporting the delivery of the event activities. Your Key Responsibilities Support marketing and events activities targeting both external and internal audiences including: Event preparation Participant management Managing attendee communication Facilitating vendor onboarding for events Content and database management Logistics and event execution Event–related research and analysis Support Event marketing communication Post–event activities Plan, manage and execute high-impact employee engagement events and deliver best-in-class B2B client event experiences and market activations in multiple formats (in-person, virtual or hybrid) and in varying scales on-time and on-budget Collaborate with firm stakeholders, Brand, Marketing and Communications (BMC) teams and outside agencies/vendors to effectively bring events to life from conception, development, execution, follow-ups, measurement and more Support all logistical matters related to a successful event, including virtual platform recommendations, venue sourcing, invitation development, list management, event promotion, registration, rooming, speakers, gifts, on-site support, follow-up communications to attendees, management of budgets and invoices, contracts, procurement, and independence, as well as lead tracking and reporting Take a proactive, planned approach to events, applying equal focus on pre- and post-event activities, including social media and content opportunities that can be derived from events Present your own creative out of the box ideas for new and upcoming events, including to senior stakeholders across the firm, and stay on top of the latest event trends to continuously innovate and elevate our event experiences Manage stakeholder expectations by providing recommendations, proactively communicating updates, and closing the loop thereafter Effectively measure the ROI of events you drive (e.g., lead generation, funnel growth), as well as the national reporting framework for all events hosted by our Markets organization Travel and overtime may be required at times Skills And Attributes For Success Experience in corporate travel & events environment Exceptional customer service skills with a pro-active approach and commitment to quality Strong organizational skills with exceptional attention to detail Reactivity and ability to manage emergency, think out of the box and adapt to last minute changes and business dynamics Understand of business environment by investigating and proposing service and process improvements Technologies and Tools Advanced level of experience in MS Office (Word, Excel, Visio & PowerPoint) and working knowledge of Outlook and MS Teams Excel at spoken and written English in a global environment. Needs to have experience communicating with various cultures and to be able to articulate and grasp information in a very diverse environment where we deal with multiple accents and versions of English across the globe To qualify for the role, you must have Graduation in any related discipline like Marketing, Business Studies or creatively similar 5 to 7 Years’ experience in relevant work Experience in multiple systems and applications Experience working with clients from different countries Experience working in a business where the primary spoken language is English. Able to work outside of normal hours when required Project planning and management skills Strong relationship building skills High level of accuracy and attention to detail Ideally, you should also have Demonstrable ability to interact with leadership, stakeholders, and peers Personal travel experience and geographic knowledge Interest on project management and technical/digital affinity What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: SM Application Portfolio and Configuration Management Process Analyst Job Summary: The Application Portfolio and Configuration Management Process Analyst is responsible for performing configuration management activities including tracking compliance, resolving data discrepancies within APM (Application Portfolio Management) and CMDB (Configuration Management Database) and other data repository tools, completing defined tasks with regard to creation of configuration plans, project intake, documentation updates and audit activities. Additionally, the role helps ensure that the mechanics of the processes are monitored, followed as specified and that the organization is in compliance with it. The role also assists Process Owners by providing reporting and analysis of process operations with a goal toward improving efficiencies and costs. The role will also assist with completion of routine work requests associated with the processes and identification of the areas for improvements. Essential Functions of the Job: Define, implement, communicate Application Portfolio and Configuration Management process Gather and process a data to identify process performance areas and measurements Identify process gaps, propose corrective actions and remediation plans, address defects to appropriate teams for resolution Propose and develop solutions based on the business requirements of different users in the enterprise Identify areas for continuous process improvement and help develop strategies to enhance the process based on customer feedback and requirements Assist with designing workflows and process strategies to improve overall business performance Preparation and publishment of a regular data audit reports to APM, CMDB stakeholders with quality rules and KPIs Assist with defining business requirements Contribute to product management, propose tool enhancements and developments based on business requirements, support testing Work collaboratively with external teams/ individuals to get data issues addressed and resolved Application Portfolio and Configuration process documentation maintenance, review and updates Use own experience to drive process initiatives following industry best practices and tools Analytical/Decision Making Responsibilities: Monitors/analyzes configuration data and compliance activities to identify trends, discover anomalies, and ensure proper management of the Application Portfolio and Configuration Management process Demonstrates analytical and systematic approach to problem solving Empowered to liaise with other functions in IT Services to establish quality improvement in managed processes Ability to clearly and accurately document tasks Demonstrates the ability to follow documented steps within the procedure documentation Encouraged to question management in the suitability of tasks assigned, when direct conflict between those tasks and other tasks/goals show potential conflict. Demonstrates an understanding of urgency, timelines, and questions items delegated to them not fully understood at the time of delegation Determines when to escalate to management as opposed to following scripted procedures, depending on the seriousness of the anomaly Knowledge and Skills Requirements: Demonstrates a fundamental knowledge of Application Portfolio and Configuration Management process principles and how it interacts with other processes/ services in the enterprise Good knowledge and understanding of APM, CMDB with a practical application Proven experience on working with data repository, data reconciliation, clean-ups, deep dive analysis Understanding of ServiceNow APM, CMDB data model, discovery tools, integrated data feeds etc Well-rounded knowledge of ITIL Service Lifecycles and Service Management Processes (like Change, Incident, Problem) Basic knowledge of IT Operations, Applications, Systems and Infrastructure Ability to work autonomously as well as within a team environment where necessary Demonstrate practical knowledge and professional capabilities to introduce best practices for IT Service Management systems and consequently improve the organization’s IT processes and services, effectiveness and overall performance. A strong working knowledge of Microsoft Office products including Excel, Visio and PowerPoint as well as knowledge sharing tools such as SharePoint, Yammer Microsoft Teams to manage activities and discussions. Fluent English language skills (verbal and written) Experience working in a global environment and virtual teams across the enterprise Strong analytical skills, problem solving and communication Supervision Responsibilities: Works under direct supervision but is expected to work autonomously; specific instructions are usually provided, and work is reviewed at frequent milestones; determines when problems should be escalated to a higher level; there is an expectation that this individual will also be able to work under own initiative to achieve agreed goals; there are no direct reports to this role. Assigned staff may be remote based and/or in a work from home setting that will require distance management skills across locations, cultures and time zones. Job Requirements: Education: Graduated a College/University in related technology field (Computer, Engineering, Science subjects etc). Experience: Demonstrated 5-8 years’ experience in a Configuration Management role within IT Service Management or equivalent job experience. ServiceNow platform and products – practical usage highly recommended. Certification Requirements: ITIL best practices with V3/V4 certifications, Microsoft Office products, data analytics tools, Agile etc EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

Role Description Job Title: Full Stack Developer – .NET Core & Angular Experience 5+ years of experience in .NET web application development Location: Trivandrum, Kochi & Chennai Job Summary We are looking for a Full Stack Developer with experience in .NET Core , Angular 8+ , and SQL Server to design, build, and maintain scalable and high-performing web applications. The role involves front-end development with Angular and TypeScript, and backend development using ASP.NET Core with a strong focus on clean architecture, performance, and maintainability. Experience with Entity Framework , database design, and integration of modern technologies like Generative AI is highly desirable. Roles And Responsibilities Develop web applications using Angular 8+, TypeScript, .NET Core (C#), and MS SQL Server. Design and implement database schema, stored procedures, and performance-optimized queries. Use Entity Framework for ORM and efficient data access. Conduct unit testing, troubleshooting, and debugging across the full technology stack. Participate in all phases of software development including design, coding, testing, and documentation. Review business requirements, assess feasibility, and provide effort estimations. Prepare technical documentation and design diagrams using tools such as Visio and PowerPoint. Conduct peer code reviews to ensure high standards of quality and performance. Collaborate with cross-functional teams to integrate Generative AI solutions into enterprise applications. Mandatory Skills Angular 8+ and TypeScript ASP.NET Core / ASP.NET Web API (RESTful APIs) Microsoft .NET Core (C#) SQL Server and Stored Procedure Development Entity Framework IOC Containers and MVC architecture Unit Testing and Debugging Excellent troubleshooting, documentation, and communication skills Good To Have Skills Experience with jQuery Familiarity with Generative AI technologies and their application in enterprise systems Experience using Visio, PowerPoint, and MS Office for technical documentation Understanding of responsive and accessible web application design Exposure to Agile development practices Educational Qualifications Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience) Skills Angularjs,Microsoft.Net,Mysql Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. BMC – Brand & Marketing – Campaigns & Experiences - Senior Associate – Senior Event Coordinator The opportunity At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Working as a member of the wider Campaigns & Experiences team, Senior Event Coordinator will focus on supporting different phases of execution of an event, ensuring that every encounter delivers an exceptional experience for our stakeholders. The Senior Event Coordinator should manage several concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills. The successful candidate will be responsible for supporting the delivery of the event activities. Your Key Responsibilities Support marketing and events activities targeting both external and internal audiences including: Event preparation Participant management Managing attendee communication Facilitating vendor onboarding for events Content and database management Logistics and event execution Event–related research and analysis Support Event marketing communication Post–event activities Plan, manage and execute high-impact employee engagement events and deliver best-in-class B2B client event experiences and market activations in multiple formats (in-person, virtual or hybrid) and in varying scales on-time and on-budget Collaborate with firm stakeholders, Brand, Marketing and Communications (BMC) teams and outside agencies/vendors to effectively bring events to life from conception, development, execution, follow-ups, measurement and more Support all logistical matters related to a successful event, including virtual platform recommendations, venue sourcing, invitation development, list management, event promotion, registration, rooming, speakers, gifts, on-site support, follow-up communications to attendees, management of budgets and invoices, contracts, procurement, and independence, as well as lead tracking and reporting Take a proactive, planned approach to events, applying equal focus on pre- and post-event activities, including social media and content opportunities that can be derived from events Present your own creative out of the box ideas for new and upcoming events, including to senior stakeholders across the firm, and stay on top of the latest event trends to continuously innovate and elevate our event experiences Manage stakeholder expectations by providing recommendations, proactively communicating updates, and closing the loop thereafter Effectively measure the ROI of events you drive (e.g., lead generation, funnel growth), as well as the national reporting framework for all events hosted by our Markets organization Travel and overtime may be required at times Skills And Attributes For Success Experience in corporate travel & events environment Exceptional customer service skills with a pro-active approach and commitment to quality Strong organizational skills with exceptional attention to detail Reactivity and ability to manage emergency, think out of the box and adapt to last minute changes and business dynamics Understand of business environment by investigating and proposing service and process improvements Technologies and Tools Advanced level of experience in MS Office (Word, Excel, Visio & PowerPoint) and working knowledge of Outlook and MS Teams Excel at spoken and written English in a global environment. Needs to have experience communicating with various cultures and to be able to articulate and grasp information in a very diverse environment where we deal with multiple accents and versions of English across the globe To qualify for the role, you must have Graduation in any related discipline like Marketing, Business Studies or creatively similar 5 to 7 Years’ experience in relevant work Experience in multiple systems and applications Experience working with clients from different countries Experience working in a business where the primary spoken language is English. Able to work outside of normal hours when required Project planning and management skills Strong relationship building skills High level of accuracy and attention to detail Ideally, you should also have Demonstrable ability to interact with leadership, stakeholders, and peers Personal travel experience and geographic knowledge Interest on project management and technical/digital affinity What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: SM Application Portfolio and Configuration Management Process Analyst Job Summary: The Application Portfolio and Configuration Management Process Analyst is responsible for performing configuration management activities including tracking compliance, resolving data discrepancies within APM (Application Portfolio Management) and CMDB (Configuration Management Database) and other data repository tools, completing defined tasks with regard to creation of configuration plans, project intake, documentation updates and audit activities. Additionally, the role helps ensure that the mechanics of the processes are monitored, followed as specified and that the organization is in compliance with it. The role also assists Process Owners by providing reporting and analysis of process operations with a goal toward improving efficiencies and costs. The role will also assist with completion of routine work requests associated with the processes and identification of the areas for improvements. Essential Functions of the Job: Define, implement, communicate Application Portfolio and Configuration Management process Gather and process a data to identify process performance areas and measurements Identify process gaps, propose corrective actions and remediation plans, address defects to appropriate teams for resolution Propose and develop solutions based on the business requirements of different users in the enterprise Identify areas for continuous process improvement and help develop strategies to enhance the process based on customer feedback and requirements Assist with designing workflows and process strategies to improve overall business performance Preparation and publishment of a regular data audit reports to APM, CMDB stakeholders with quality rules and KPIs Assist with defining business requirements Contribute to product management, propose tool enhancements and developments based on business requirements, support testing Work collaboratively with external teams/ individuals to get data issues addressed and resolved Application Portfolio and Configuration process documentation maintenance, review and updates Use own experience to drive process initiatives following industry best practices and tools Analytical/Decision Making Responsibilities: Monitors/analyzes configuration data and compliance activities to identify trends, discover anomalies, and ensure proper management of the Application Portfolio and Configuration Management process Demonstrates analytical and systematic approach to problem solving Empowered to liaise with other functions in IT Services to establish quality improvement in managed processes Ability to clearly and accurately document tasks Demonstrates the ability to follow documented steps within the procedure documentation Encouraged to question management in the suitability of tasks assigned, when direct conflict between those tasks and other tasks/goals show potential conflict. Demonstrates an understanding of urgency, timelines, and questions items delegated to them not fully understood at the time of delegation Determines when to escalate to management as opposed to following scripted procedures, depending on the seriousness of the anomaly Knowledge and Skills Requirements: Demonstrates a fundamental knowledge of Application Portfolio and Configuration Management process principles and how it interacts with other processes/ services in the enterprise Good knowledge and understanding of APM, CMDB with a practical application Proven experience on working with data repository, data reconciliation, clean-ups, deep dive analysis Understanding of ServiceNow APM, CMDB data model, discovery tools, integrated data feeds etc Well-rounded knowledge of ITIL Service Lifecycles and Service Management Processes (like Change, Incident, Problem) Basic knowledge of IT Operations, Applications, Systems and Infrastructure Ability to work autonomously as well as within a team environment where necessary Demonstrate practical knowledge and professional capabilities to introduce best practices for IT Service Management systems and consequently improve the organization’s IT processes and services, effectiveness and overall performance. A strong working knowledge of Microsoft Office products including Excel, Visio and PowerPoint as well as knowledge sharing tools such as SharePoint, Yammer Microsoft Teams to manage activities and discussions. Fluent English language skills (verbal and written) Experience working in a global environment and virtual teams across the enterprise Strong analytical skills, problem solving and communication Supervision Responsibilities: Works under direct supervision but is expected to work autonomously; specific instructions are usually provided, and work is reviewed at frequent milestones; determines when problems should be escalated to a higher level; there is an expectation that this individual will also be able to work under own initiative to achieve agreed goals; there are no direct reports to this role. Assigned staff may be remote based and/or in a work from home setting that will require distance management skills across locations, cultures and time zones. Job Requirements: Education: Graduated a College/University in related technology field (Computer, Engineering, Science subjects etc). Experience: Demonstrated 5-8 years’ experience in a Configuration Management role within IT Service Management or equivalent job experience. ServiceNow platform and products – practical usage highly recommended. Certification Requirements: ITIL best practices with V3/V4 certifications, Microsoft Office products, data analytics tools, Agile etc EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

Summary Position Summary CL 4 – Assistant Manager US Talent Transformation – Strategic Projects and Operations Leader Shift timings: 2:00 PM to 11:00 PM Work location : HYD Role Description – Drive strategic direction of the function while ensuring the efficiency and effectiveness of our testing processes. You will collaborate with cross-functional teams to develop and execute strategic initiatives and drive enhancements of our products/services. The role gives an opportunity to combine strategic thinking with hands on-testing operations, contributing to the overall success of the function/team. Qualification & Experience (6-8years) – Qualification : Masters Degree in Business, Computer Science or Engineering Proven experience in strategic planning, project management and/or business operations Significant background in testing methodologies, tools and best practices. Excellent analytical, problem solving and critical thinking skills Strong communication skills, both written and verbal with the ability to convey complex technical concepts to non-technical stakeholders. Experience with data analysis, metrics tracking and reporting. Proficient in project management and collaboration tools. Experience Strategic Planning: Collaborate with leadership to define and implement team’s strategic goals and initiatives. Develop Strategic Plans, roadmaps and action plans to drive growth and operational excellence Testing Operations: Design, develop and execute testing strategies for products/services Coordinate and perform various types of testing, such as functional, performance, usability, vulnerability and regression testing Identify and report defects, issues and potential improvements in a clear and concise manner Process Improvement: Understand and create AS IS and TO BE process maps from Level Zero to Detailed level (based on requirement) Assess and optimize testing processes, methodologies and tools to enhance efficiency, accuracy and effectiveness Implement best practices and standards for te3sting operations to maintain a high level of quality in deliverables Data Analysis and Reporting: Ensure establishment of data capture mechanism (if not already available), define metrics and SLAs wherever required. Analyze testing results and metrics to provide insights into product quality, performance and potential areas for improvement. Work closely with development and quality assurance teams to streamline workflows Generate detailed reports and document process standard operating procedures (SOPs) Document and communicate testing progress, findings and recommendations to stakeholders Project Management: Manage Projects evolving out of Strategic Planning, Test Operations, Process Improvement, Data Analysis & Reporting Show dexterity in managing multiple projects. Plan, prioritize, collaborate to ensure defined objectives are achieved. Anticipate and mitigate risks through the Project lifecycle, ensure quality and timeline of deliverables Seek insight, drive clarity in ambiguity and best options in the face of roadblock and huddles Devise appropriate reporting interventions for Leadership visibility and insight Seek feedback and devise mechanisms of continual improvement Cross-functional collaboration: Collaborate with team managers, developers, designers and other stakeholders to understand project requirements and ensure seamless end to end integration of testing efforts. Participate in meetings, discussions and decision making processes to contribute expertise and insights Reporting to US/USI Leadership Key Skills/ Certification (Job specific) Certification in relevant areas (E.g.: Six Sigma, PMP etc.) are a plus. Working knowledge of MS Office tools like Excel, PowerPoint, Word, VISIO Basic knowledge on writing/reading SQL queries is an advantage. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 301421 Show more Show less

Job Title: Business Analyst (Fintech Domain) Location: Mohali, Punjab Experience: 3 to 4 Years (Minimum 1 year in Fintech Industry) Work Mode: Work from Office (WFO) Working Days: Monday to Friday (5 Days Working) Salary: Competitive – Based on Experience and Skills About Us: We at Basta Tech Solutions Pvt. Ltd. are a fast-growing product-based company in the Fintech space, driving innovation through cutting-edge solutions. We're looking for a detail-oriented Business Analyst who can bridge the gap between technology and business needs. Key Responsibilities: Gather, document, and analyze business requirements from stakeholders. Conduct detailed gap analysis and suggest solutions that align with business goals. Prepare functional specifications, BRDs, FRDs, and user stories. Coordinate with cross-functional teams including Product, Tech, QA, and Marketing. Facilitate daily scrum meetings, sprint planning, and product demos. Evaluate business processes and recommend optimization strategies. Work closely with stakeholders to ensure successful product delivery. Assist in UAT planning, execution, and defect tracking. Stay updated with industry trends, especially in the fintech and digital payment domain. Key Skills Required: Strong understanding of Fintech domain (banking, payment gateways, NBFCs, lending, wallets, etc.) Excellent requirement gathering and documentation skills Proficiency in tools like JIRA, Confluence, MS Visio, Figma, Excel, and PowerPoint Hands-on experience in preparing BRDs, FRDs, wireframes, and process flows Understanding of SDLC, Agile, and Scrum methodologies Strong analytical, problem-solving, and communication skills Ability to manage stakeholders and work independently Preferred Qualifications: Bachelor’s or Master’s degree in Business Administration, Finance, IT, or related fields Agile/Scrum Certification (optional but preferred) Exposure to data analysis and basic SQL knowledge is a plus Why Join Us? Dynamic and collaborative work environment Exposure to high-impact fintech projects Opportunities for career growth and skill development Supportive team and leadership Job Type: Full-time Pay: From ₹40,000.00 per month Benefits: Provident Fund Schedule: Day shift Experience: fintech: 2 years (Required) Location: Mohali, Punjab (Preferred) Work Location: In person

Hello, Greeting from Quess Corp!! Hope you are doing well we have job opportunity with one of our client Designation_ Analyst Location – Hyderabad Experience – 4+yrs Qualification – BBA / MBA in Finance Skill Set – N-Port, N-CEN, Regulatory Reporting , Data Analysis Key Responsibilities / Duties: With a strong emphasis on the insurance , banking and institutional client types, working with external reporting partners and internal project stakeholders to prepare and/or oversee monthly, quarterly and periodical regulatory client reporting production to meet US & EMEA client requirements in a timely and accurate manner; primary US & EMEA regulation includes N-Port, N-CEN , Form-PF, MMFR, Solvency II, VAG, GroMikV etc. Maintain strong working relationships with all US & EMEA-located Client Service teams, the Investment Teams and all other stakeholders as appropriate, ensuring clear and accurate communication, keeping abreast of all client regulatory reporting market developments and responding to client enquiries in a timely manner. Develop a strong understanding of end-to-end investment management processes, the required data to support these processes, and the data quality and delivery issues that may impact the business on an on-going basis Actively monitor changes in the regulatory environment to anticipate impacts to the organization. Providing oversight and direction to Regulatory Analysts as necessary including managing priorities and workload. Regularly meet with business and technology teams to understand and document their planned efforts and outstanding concerns around data quality and delivery Maintain BAU cycles of data aggregation process and loading into regulatory reporting system Monitor lifecycle from data sourcing, transformation, and enrichment and identify fails, breaks, or changes to target sources received Maintain data dictionaries and clear changes with Regulatory Data Manager Conduct UAT testing when rolling out new regulatory filings or added data sources Conduct review of key financial input data reconciliations for source data (example Trial Balance to holdings file) Identify, research, document and / or remediate exceptions Conduct Level I accuracy and completeness checks on form output Work with business owners of data to assist them to establish appropriate quality assurance processes Help to compile management reporting dashboards of data quality metrics for the organization Work Experience / Knowledge: More than five year’s of experience in business analysis, investment operations or accounting in a financial services firm or professional consultancy organization. Experience working with US & EMEA regulations including N-Port, N-CEN , Form-PF, MMFR, Solvency II, VAG, GroMikV etc. An understanding of the concepts related to data modelling, coding and process flow design Working knowledge of financial statements, asset classes and derivatives Skills / Other Personal Attributes Required: Good skill on utilizing Alteryx to create reporting, analyze & manipulate data sets. Ability to communicate effectively with different audiences with clarity and conciseness demonstrated by well-developed written and verbal skills, and the ability to deliver content to moderate-sized groups Organizational skills necessary to meet deadlines, prioritize tasks, and process several streams of work simultaneously Self-driven and motivated with the ability to independently deliver on Rich attention to detail to capture and communicate complex topics Ability to judge the significance of issues and escalate accordingly. Strong analytical skills and ability to work well in a changing environment. Ability to understand context and ensure detail is in line with broader objectives demonstrated by clarity of understanding of the benefits of good data quality and associated data governance regime to a financial services firm Working knowledge of Microsoft Office tools, primarily Word, Excel, PowerPoint and Access. Advanced Excel skills a plus. Ability to utilize tools commonly available, e.g., PowerPoint or Visio, to diagram data or process flows Show more Show less

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron Technology’s vision is to transform how the world uses information to enrich life and our dedication to people, innovation, tenacity, partnership, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and collaboration while supporting our global community. Job Description As the Contract Analyst, you will be responsible for all Pre & Post Contract Management activities. This shall include (not limited to) preparing Tender Documents/RFPs, managing tender clarifications, negotiating, and finalizing the contracts/agreements with successful bidder. During post contract, you shall keep all contemporary records on behalf of Micron, manage change order, payments, cash flows, insurances, bonds until proper closure of each contract/agreement. As part of Micron policies, your duties include tracking all communications between Micron and various accounts, ensure compliance with Micron Bidding Policy, Ethic & Compliance. You will be preparing tenders for Micron and commercial bids to help bring in new contracts and developing, drafting, reviewing and negotiating the terms of business contracts. You will manage construction schedules and budgets, dealing with any unexpected costs and attending site meetings to monitor progress. You will act as an owner of the projects you are assigned to and maintain supplier relationships by serving as a single point of contact for contractual matters. REPONSIBILITIES AND TASKS Draft, evaluate, negotiate and execute contracts Establish and maintain supplier relationships by serving as a single point of contact for contractual matters Manage record keeping for all contract-related correspondence and documentation Provide contract-related issue resolution, both internally and externally Monitor and complete contract close-out, extension or renewal, as appropriate Communicate contract-related information to all stakeholder Ensure timely responses to the notices. Preparing tenders and commercial bids to help bring in on behalf of Micron Review tender communications before issuing to bidders to ensure full compliance to Micron’s requirement. Developing and presenting project proposals highlighting contractual implications. Working with stakeholders to understand the project related challenges and issue notices to contractors accordingly to protect Micron’s interest. Discussing, drafting, reviewing and negotiating the terms of business contracts Responsible to manage construction schedules and budgets contractually with Micron stakeholders and suppliers. Dealing situations contractually to manage unexpected costs Attending site meetings to monitor progress Acting as the main point of contact for site and project managers on contractual matters Working with third parties to ensure that everyone understands their roles and responsibilities Making sure construction projects meet agreed technical standards and educate technical team on contractual matters Liaising with technical and financial staff, sub-contractors, legal teams and the client’s own representatives Overseeing invoicing and payment process to ensure compliance. EDUCATION Bachelor's Degree or higher in Engineering, construction management, contracting PMP certification or equivalent, preferred Experience At least 8 years of experience in similar role Strong knowledge on construction to administer the construction contract Forensic consultant experience is an added advantage Ability to work with minimal supervision, strong project management skills Demonstrated negotiation and problem-solving skills Strong contract modeling software skills Ability to speak and write in English Robust skills in Microsoft Office software, including Word, Excel, PowerPoint, Access, Project and Visio Ability to meet project objectives within designated constraint Experience in claim management and closure WORKPLACE Travel Required – If necessary If assigned on other projects, you may be required to travel to those countries. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. Show more Show less

Senior Project Manager Job Description The Senior Project Manager is responsible for leading teams to deliver projects that span across one or more business units. Will manage resources, schedules, and financials throughout the project's life cycle. This includes management of issues, risks, and project change requests to ensure successful and on-time project delivery. The Senior Project Manager will run the project on a day-to-day basis, make sure that the project produces the required deliverables within the specified constraints of time and cost, and achieve the desired results. Senior Project Manager Qualifications Bachelor's Degree in appropriate field of study or equivalent work experience 5+ years of project management experience, including tracking and planning projects 3+ years of experience with full product lifecycle with understanding of development lifecycle and various technology methodologies that support that lifecycle Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint, with experience presenting to stakeholders and / or Senior Leadership Interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross- functional environment Demonstrate decisiveness in resolving business problems, making decisions, and identifying priorities Experience negotiating vendor contracts Experience drafting and submitting budget proposals and recommending subsequent budget changes where necessary Experience in successfully leading projects and programs on-time, on-schedule. and within budget parameters Experience leading, motivating, and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance Experience influencing and gaining buy-in from executives, sponsors, team members, stakeholders, and peers. Senior Project Manager top skills and proficiencies: Developing Budgets Coaching and mentoring Quality analysis and control Staffing and team building Project management best practices Process Improvement Strategic planning Performance management Attention to detail Data analysis High stress tolerance Time and resource management Documentation and reporting Risk analysis and mitigation. This job is provided by Shine.com Show more Show less

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! We are looking for a dynamic Business Systems Analyst, HRIS to manage and optimize our People Team’s technology stack, including Rippling, Lattice, and Lever. This role will also be responsible for data management, reporting, and project management. The ideal candidate will be a tech-savvy problem solver with strong analytical and storytelling skills. What You'll Do Serve as the primary point of contact for triaging HRIS issues across Rippling, Lattice, and Lever, partnering with internal stakeholders and vendors to troubleshoot and resolve. Support People Operations and cross-functional teams by providing technical expertise and user support on how HR systems and integrations function. Document requirements for system enhancements, workflows and automation. Assist with testing and validating system configurations, process changes, and data integrations across the HR tech stack. Collaborate with vendors and engineering partners to ensure smooth API connections and data flows between systems. Define and document business requirements for system integrations and process improvements. Continuously evaluate current HRIS workflows, identify inefficiencies, and recommend optimizations to improve automation and employee experience. Maintain system documentation, process maps, and standard operating procedures related to HRIS. Support the Payroll module of Rippling and act as the primary technical support for the Finance team Act as a liaison between People Team stakeholders and technical teams to ensure business needs are translated into effective system solutions. Qualifications Minimum 8-12 years of experience as a Business Analyst in HR systems or operations, with hands-on experience in Rippling, Lattice, and Lever. Proven experience supporting system implementations and upgrades in a cross-functional, Agile environment. Strong understanding of HR lifecycle processes, including onboarding, performance management, and recruiting operations. Skilled in writing user stories, documenting requirements, and communicating system changes to non-technical stakeholders. Strong problem-solving and analytical skills, with a keen eye for identifying opportunities for process automation and simplification. Clear and proactive communicator—both written and verbal—able to work with diverse stakeholders across HR, IT, and Engineering. Experience with tools like Jira, Confluence, Microsoft Office Suite (especially Excel and Visio), and Google Workspace. Show more Show less

Please note, this is a 12 month initial contract, with the possibility of extensions. This role is hybrid in Bengaluru. Insight Global is seeking a Junior Project Manager for one of their premier energy clients in Bangalore. The Project Manager will act as a right hand of the senior project and programme managers. The activities of the PM are centralized around resource and work planning & control, budget management, change management, reporting, and product quality control. Other Responsibilities include: Support the Sr. PMs to manage the resource plan, for example, through initiating project resource requests to suppliers and monitoring timecards. Support the PM to create a project budget and work through approval processes to agree the budget. Track, report on, and reconcile actual costs and revenues across the project lifecycle. Proactively ensure project Assurance compliance. Coordinate mandatory reviews and audits on schedule and according to procedure. Track resultant recommendations and actions necessary to address shortcomings. Facilitate project meetings and track minutes and actions. Facilitate meetings to ensure that projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are captured and actioned. Onboard new Project Managers to the Project Delivery Framework. Qualifications: 3-5 years of experience as an IT Project Manager Experience supporting Infrastructure and/or Cybersecurity related projects in an enterprise level environment Understanding of Waterfall and Agile project delivery methodologies and how to apply those methodologies within their projects Ability to produce project repots and ensure status reporting is fit for purpose and accurate Experience with Microsoft Office tools (Word, Excel, PowerPoint, SharePoint, Project, Visio), PPM, and required templates to create and manage project deliverables Show more Show less

About US At Particleblack, we drive innovation through intelligent experimentation with Artificial Intelligence. Our multidisciplinary team—comprising solution architects, data scientists, engineers, product managers, and designers—collaborates with domain experts to deliver cutting-edge R&D solutions tailored to your business. Our ecosystem empowers rapid execution with plug-and-play tools, enabling scalable, AI-powered strategies that fast-track your digital transformation. With a focus on automation and seamless integration, we help you stay ahead—letting you focus on your core, while we accelerate your growth. Qualifications: Experience 10+ years of experience as a Business Architect, Senior Business Analyst, or Product Manager in large-scale software or SaaS implementations for US Commercial Healthcare, HHS or government-led programs. Hands-on experience in one or more HHS program areas: Child Welfare, Foster Care Licensing, Child Support, Medicaid/Medicare, Integrated Eligibility, Juvenile Justice, Education, or similar. Skills Deep knowledge of business architecture principles (like TOGAF, BIZBOK) and modeling practices. Strong experience with business process modeling, capability mapping, impact analysis, and change management. Familiarity with agile delivery frameworks, epics/user stories, and product lifecycle stages. Strong analytical, problem-solving, and facilitation skills; adept at managing competing stakeholder priorities. Tools Proficiency in tools such as Jira, Confluence, Miro, Productboard, Lucidchart/Visio, and architecture tools. Education Bachelor’s in technical fields including engineering and/or Masters degree in Business Administration, Information Systems, Public Policy, or related field. Certifications in Business Architecture (e.g., BIZBOK, TOGAF) preferred. Preferred Qualifications: Experience delivering cloud-native SaaS solutions for U.S. Commercial Health Care or U.S. government agencies. Exposure to data standards such as NIEM, HIPAA EDI X12, HL7, or FHIR, and federal/state reporting requirements. Familiarity with privacy, security, and compliance protocols (HIPAA, FERPA, CJIS). Understanding of how to integrate third-party systems via APIs, ESB, and data exchanges. Show more Show less

Position: Business Analyst Experience: 3+ Years · Base lining the Scope and Breakup the deliverables into tasks. · Interacting with the client for requirement gathering, designing and documenting. · Delivering BA artifacts such as Project Plan Documentation, Project Initiation document, User stories, Use cases, Process flows, SRS, FRS Documents. · Creating Use Cases, User Interface Designs, Report Specifications, Wireframes using different tools like Visio, Axure, etc. · Lead requirements analysis, validation and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable · Collect and analyse the project's business requirements and transfer the same knowledge to the development team Documentation: User Stories, BRD, FRD, SRS, UML Diagrams, User Manuals, Reporting Sheets, Use Case Documents, and Trackers Docs . Methodologies: Agile(Scrum, Kanban), Waterfall, Technologies: C/C++, Python, Arduino, IOT, HTML Supporting Suite: MS Office (Word, Excel, PowerPoint, Access, Project), Google Suite (Docs, Sheets, Forms, Slides), JIRA, Slack, Trello Tools: Figma, Axure, Visily.ai Draw.io, FigJam, MS Visio, ChatGPT Show more Show less

Role: Project Manager (Non-IT) - Insurance Location: Gurugram/Mumbai/Pune Shift Time: 12:30 PM - 9:30 PM / 2:30 PM - 11:30 PM Type: Contract (1 year) Opportunity Overview: Robert Walters has an exciting opportunity for a Project Manager (Non-IT) to join our client for a contract role. This contract role will provide exposure to a truly international and multicultural environment that appreciates and respects individuality. About our client: A global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organisation. Role Objective: We have a project management support requirement as part of the ongoing financial and operational fitness program, with direct experience of managing off-shore (transition of work to off-shore locations) . The team does not have additional capacity to support these projects. Hence, we require contingent workers to support them. Job Summary We are recruiting a Project Coordinator to support a number of projects of small to medium size and complexity concurrently. You will lead across Lines of Business on Time, Cost, Quality and Scope to agreed tolerance ensuring appropriate reporting and communication to the steering committee, sponsor and stakeholders. You will also deputize for Project Manager(s) on more complex projects or programs. What can you expect? Reporting into the Change Team within Operations & Technology, the role holder will be accountable for: Establish and support project governance structure and maintain documentation (prepares, controls versions and posts project documents). Schedule project meetings and other logistics and administer project communication channels (SharePoint/ project site, deliverable deadline reminders and distribution). Manage project plans and reporting throughout the project lifecycle ,ensuring all accurately reflect the status of the project and individual workstreams Ensure project sign-off and project reviews are undertaken Support management of timings, financial aspects, quality and scope of the project and risk, ensuring all project costs are identified and controlled What will count on you to? Strategy To be able to clearly articulate the objectives and business needs for the project, understanding the broader strategic fit for the project. To make continuous improvement a priority, holding a solid grasp of project management principles, with experience in successfully advancing those principles. Execution To lead and deliver projects, including: Developing estimates and plans to create a baseline against which the project will be measured or bids will be made; Proactively identifying and resolving issues that threaten successful delivery; Initiating, controlling and closing projects. Delivering projects within agreed budget, time and quality parameters; Demonstrating clear understanding of the business requirements for each project, making ongoing decisions based on what’s best for the organisation, and challenging senior stakeholders on critical success factors if needed. Managing all commercial aspects of the project, including effective change control of requirements, deadlines and effort. Managing resources in line with budgeted effort. Resolving issues and initiating corrective action as appropriate. Ensuring there is an adequate understanding of the business risks inherent in the projects. Governance and control Establish and coordinate an effective Steering Group (or equivalent) to provide direction and support to resolve issues where necessary Monitor and report (progress, risks, budgets, issues) with sufficient clarity and timeliness to enable stakeholders to monitor progress; To establish systems and processes for planning, governance, reporting, communication, and budgets to ensure delivery to quality, time and cost requirements. To support the maintenance and promotion of the ‘small project management framework’ to enable other Profit Centres to manage those projects consistently and effectively. Stakeholders To build and manage relationships with key stakeholders, particularly the Business and Executive Sponsors, both internal and external. To work closely with the Client Delivery Managers to manage relationships with clients. To collaborate with and build relationships with MGTI teams or third party suppliers where these are part of delivery teams. To offer proactive support to non-project management specialists with responsibilities for managing projects. Experience and Education Requirements Essential: Proven experience working in a project or business change role. Preferably in a professional service environment, interacting with senior stakeholders Strong communication skills are a must esp. writing, reading and speaking English as the position requires dealing with onshore stakeholders. Able to articulate complex messages with clarity and ease to all audiences and flex style as required Experience in client-facing work, preferably should have handled offshoring projects Excellent influencing and negotiation skills. Proven ability to plan and organize workloads and manage multiple deadlines, ensuring accuracy and quality of work is maintained at all times Strong commercial awareness, including change management. Ability to work to strict deadlines. Ability to cope with high-demand requirements of stakeholders. Collaborative team player who can influence outcomes as well as work independently. Known as being a team player and achieving for the group rather than the individual. Proven ability to deal confidently with colleagues at different levels, presenting self professionally at all times, developing good professional relationships and building trust Key Competencies Technical: Advanced working knowledge of MS Office products (Outlook, Excel, Word, PowerPoint, Visio, Project) Prince2 qualified (or equivalent) Planning, monitoring and controlling projects, including risk management. Financial control and budget management Operational management, process management and control Behavioral: Commercial Credibility Communication Drive & Resilience Planning and Organizing Delivering Solutions Leadership & Influence The client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their full potential. As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that. Show more Show less

202503071 Mumbai, Maharashtra, India Thane, Maharashtra, India Bevorzugt Description Summary: The role requires a combination of strong technology background, leadership skills, analytical skills and business acumen in order to manage key relationships between internal Business Sponsors and WTW Corporate Platforms, ensuring delivery of technology which supports business strategy and needs Responsibilities: The Role: Creation of Business Case, Vision, and Scope documents for Corp Apps projects. Budget Management in the context of project delivery. Stakeholder Management during all stages of project lifecycle. End-to-End Project Delivery from inception to rollout and transition. Support and align with the Corp App application road map. Management of Assigned Projects in Planview Tool in Alignment with PMO Processes. Production Transition and Operational Acceptance Assurance. Compliance with and responsiveness to Internal Audit requirements. The Requirements At least 10+ years experience as an IT Project Manager essential, with proven capabilities in managing IT projects in a global environment. BS/BA degree in a relevant Business or Information Technology area; Masters degree a plus. Exceptional written and oral communication skills, with a demonstrated ability to form alliances, collaborate with internal clients, and fulfill business needs. Working knowledge of, or ideally certification in, one or more project management methodologies or practices (e.g., PMP). A strong understanding of SDLC methodologies, including Waterfall and Agile. Ability to understand Stakeholder requirements, their strategies, goals, processes and problems and document them in an organized and formal manner, prioritizing feedback, new requirements and service change requests. Expertise with Microsoft Project or similar project management software tools required; experience with Word, Excel, and Visio also required. Extensive experience developing business cases, project scope / charters, requirements documentation, test plans, status reports, and delivery / transition plans preferred. Prior budgetary responsibility, or involvement with planning/forecasting/budget policies or processes, a plus. The ideal candidate will have experience with significant Oracle implementations, including but not limited to any EBS/ERP modules, BI/OBIEE, and/or Cloud-based environments. Qualifications BS/BA degree in a relevant Business or Information Technology area; Masters degree a plus.

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview The Global Information Security (GIS) team is responsible for protecting bank information systems, confidential and proprietary data, and customer information. The team develops the bank’s Information Security strategy and policy, manages the Information Security program, identifies and addresses vulnerabilities, develops, deploys and manages a risk-based controls portfolio, and manages and operates global security operations centers that monitor, detect and responds to cybersecurity incidents. The GIS team goal is to ensure that the control processes and effectiveness are within the identified risk tolerance. The team manages the performance and effectiveness of the working control through the establishment of metrics with thresholds. They also validate the reasonability of Laws, Rules and Regulations mapping alignment to the controls, as aligned by the GIS Policy team. Job Description: This role provides daily operational support for the BISO ERP Governance and Strategy team, including the coordination of projects, forum and committee preparation, report generation, metric compliance and quality assurance, and process and procedure documentation. The individual will also help facilitate communication, awareness, and training. A large part of the role is coordinating the various projects and work activities that support the BISO ERP Exceptions Governance activities. Responsibilities include coordinating with cross-functional stakeholders, BISO SLT, and SISOs to support modifications and improvements to the BISO ERP Exception Review Framework and related projects, reports, metrics, documentation, and communication materials. Responsibilities: Creating and QA’ing Key Risk Review monthly reports, creating dashboards etc. Calculating the BISO Key Risk Review Deliverable Metrics which measure the creation, completeness, and deliverable of the KRR’s. Producing and pulling metrics for Monthly Business Reviews Creating incident summaries every month and following along with GIS Incident Response team for better understandings Partners with the Phishing and Vishing metrics program owners monthly for data results delivery Coordinates with DLP, ADSF, BISO Exceptions teams to deliver their content in KRRs Serve as a coordinator for BISO ERP Governance metrics, reports, and supporting documentation. Work with leadership on curation and prioritization of projects and related work activities. Support BISO SLT and SISOs with development, enhancement of BISO ERP Governance materials. Perform QA of finalized content drafted by the BISO ERP Governance team. Closely partner with BISO Engagement Leads to ensure timely presentation, review, and modification of metrics. Facilitate weekly project and pipeline review meetings with BISO ERP Governance leadership. Support BISO teams on developing, implementing, and delivering relevant metrics and reports. Provide support for BISO ERP Exception Strategic planning and updates Pulling Metrics, Preparing Reports, Creating risk dashboards, Stakeholders management etc. Should have good knowledge in MS Office tools including MS Visio and Sharepoint Requirements : Education: Bachelor’s Degree or technology and cybersecurity background Certifications: CEH, CompTIA Security+, CISA, CRISC, CISM, CISSP (Good to have) Experience Range: 6 + years Foundational skills: Producing and pulling metrics for Monthly, Quarterly Business Reviews Creating and QA’ing Key Risk Review monthly reports, creating dashboards etc. Exemplary presentation and communication skills, specifically written communications Good knowledge in project management, stakeholder management and co-ordination with LOB partners Extensive knowledge of analyzing vulnerabilities and validation of remedial plans Good experience in performing Quality reviews, identifying gaps and following up with stakeholders on closing the observations Knowledge/Experience in Application security, Risk assessments, Cloud technologies, GRC (Governance, Risk, and Compliance) and/or third-party management with emphasis on security processes and controls Experience evaluating threats/risks posed by new technologies spanning networks, hardware, software, Ability to evaluate technology to ensure cyber-secure development that adheres to internal application policy, standards, and baselines. Bachelor’s degree in information technology, information security or related field Must be flexible to work during hours that needs collaboration with US partners. Highly skilled with all Microsoft tools Desired skills: Comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding Excellent critical thinking skills, attention to detail, thoroughness, diligence Contribute to create a positive team culture within a diverse workforce Strong risk awareness, including operational, compliance, and reputational risk Work independently and as part of a team to achieve team, bank objectives Work Timings: 13:30 – 22:30 IST Job Location: Chennai / Mumbai / Hyderabad Show more Show less

Job Description Key Responsibilities : Engage with internal and external stakeholders to gather, analyze, and document business requirements, processes, and workflows. Translate business requirements into detailed functional specifications, use cases, user stories, wireframes, and process maps. Work with product managers, developers, UX/UI designers, and QA teams to ensure the end solution meets business expectations. Lead and facilitate discovery sessions, stakeholder interviews, workshops, and requirements elicitation activities. Support product roadmap development, feature prioritization, and sprint planning. Prepare and maintain documentation such as BRDs, FRDs, SRS, user manuals, and training materials. Conduct gap analysis and impact assessments for new initiatives and changes to existing systems or processes. Assist in defining acceptance criteria, validating test cases, and participating in UAT to ensure solution quality and alignment. Act as a liaison between business teams and technology teams to clarify requirements and manage scope changes. Identify opportunities for business process improvement and automation based on data and stakeholder input. Monitor project progress, track deliverables, and support the project manager in communication and reporting activities. Key Requirements Bachelors degree in Business Administration, Information Systems, Computer Science, or a related field. Strong understanding of SDLC, Agile/Scrum, and Waterfall methodologies. Experience working on web and mobile platforms, CRM systems, or enterprise applications is a plus. Proficient in creating user stories, process flows, wireframes, and mockups. Hands-on experience with tools like Jira, Confluence, MS Visio, Figma, Excel, PowerPoint, or Lucidchart. Strong analytical, problem-solving, and organizational skills. Excellent verbal and written communication skills with the ability to convey complex concepts clearly. Ability to manage multiple tasks, prioritize deliverables, and work independently or Qualifications : Certification in Business Analysis (CBAP, CCBA, or PMI-PBA) or Agile frameworks (CSPO, CSM). Familiarity with data analytics, reporting tools (e.g., Power BI, Tableau), and basic SQL is a plus. Exposure to industry domains such as fintech, healthcare, retail, or SaaS-based products. (ref:hirist.tech) Show more Show less

About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers in the U.S. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. Position Overview The Implementation Data Analyst plays a crucial role in supporting the Client Migration Team to deliver effective solutions for healthcare payer clients. This position involves collaborating closely with cross-functional team members to understand client data and requirements for e-payment processing and print fulfillment. The analyst is responsible for understanding current client configuration and work to configure the Zelis system to ensure the successful composition and processing of various services, including the delivery of Explanation of Benefits, letters, checks, and ID cards, through both paper and electronic channels. Key responsibilities include assisting in system configuration, identifying and resolving barriers to implementation, and contributing to team efforts. The ideal candidate will possess strong problem-solving skills and a commitment to enhancing client satisfaction through effective training and support initiatives. Essential Duties And Responsibilities Collect current information about client’s print and employer groups Attends calls with the client and assists in capturing internal notes to assist the Project Manager Learn client's technical system, software and current process for print and electronic communications or enrollment materials Evaluate design and technical layouts for purposes of data mapping, integration analysis and testing Create Zelis mapping requests based on clients' inbound data and collaborates with developers to produce mapping outcome Apply technology and Zelis product knowledge to address client needs Redesign former client communications or payment materials using Zelis base format Conduct full lifecycle analysis to include requirements, activities and design Assist with completion of the gathering requirements workbook In collaboration with the rest of the development, product and sales teams, ensure that the proposed solution addresses all client’s business requirements Work with the EDI team on 835 review and initiates EDI testing Create custom reporting JIRA requests Create Test Tracker and conduct testing with the client. Perform quality review checks on project deliverables. Conduct peer review for other DA work Support application testing, implementation, and training activities Facilitate internal/external calls as needed Support development of migration configuration plan that aligns new system build with contractual agreements, client requirements, and mutually agreed upon functionality parity elements. Take on additional responsibilities as needed What You Will Bring Client/Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships. Seeks to understand and educate customers; builds collaborative relationships and takes action to meet their needs and concerns. Communication – Communicates accurately, honestly and effectively, both in oral and written form, practices active listening. Clearly conveys information and ideas through a variety of media to individuals and groups in a manner that engages the audience and helps them understand the information. Team Success – Actively participates as a member of a team to move the team toward the completion of goals. Problem Analysis & Solving – Uses sound or logical judgment to spot and analyze problems; develops alternative solutions and initiate's action. Proactively identifies complex problems; identifies, proposes and implements solutions in a deadline driven environment. Strategic – Organizes information and data to identify/explain trends, problems, and causes; combines information to identify underlying issues. Identifies the key tasks and resources needed to achieve objectives. Initiative – Highly motivated to take prompt action to accomplish objectives; strives to achieve goals beyond what is required; proactive. Responds quickly; takes action and goes above and beyond. Planning and Organizing – Establishes courses of action for self and others to ensure that work is completed efficiently. Able to prioritize, determine tasks, create schedules, leverage resources and stays focused. Living the Vision and Values – Keeps the company’s vision and values at the forefront of decision-making and action Required Education And Experience BS or BA degree preferred, Computer Science, Engineering, or other technical degree a plus 2-3 years in Healthcare Industry experience preferred SQL Database experience a strong plus Proficient in all Microsoft Office programs including, but not limited to: MS Word, MS Excel, MS Outlook, Power Point and Visio. Intermediate knowledge of ANSI specifications (ANSI 835) and ability to determine ANSI related problems/errors, preferred. Understand the healthcare claims process and related printing aspects Understand data and how it translates to produce client materials Strong technical aptitude and ability to research, document and solve complex issues independently Ability to analyze existing tools and databases and provide software solution recommendations Ability to translate business requirements into non-technical terms Show more Show less

About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers in the U.S. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. Position Overview The Business Analyst is responsible for enabling high quality business analytics solutions in an Agile context that deliver valued business outcomes and informed decisions for Zelis’ key stakeholders. The Business Analyst works as part of the Scrum team to facilitate clear and open communication between Business Owners, Development, Quality Assurance, and the Product Owner. This role provides a major contribution to enhancing Zelis’ overall capacity to meet the information technology needs of an ever-changing healthcare market. One of the core skills of a Business Analyst is requirements management (i.e. user and enabler stories). Developing stories and accurately defining the business solution begins with eliciting, understanding, and analyzing and the needs of the business. A core competency of this role is critical thinking, disciplined thinking that is clear, rational, open-minded, and informed by evidence. This person will act as liaison among Business Owners and/or Solutions Owners (i.e. Product Owner) to gather, analyze, document, communicate and validate business and system requirements and business methodologies. They will create and maintain Agile artifacts which could include but are not limited to: workflows/diagrams user stories enabler stories Release Notes User Guides Business Analysts will always look for ways to improve the current state (“AS-IS”) by recommending a more efficient future state (“TO-BE”). Essential Duties And Functions Participate in relevant Agile ceremonies: Daily Stand-Ups, Backlog Grooming, Sprint Planning, Sprint Review, Sprint Retrospective. Assist with the elaboration of the user stories and requirements, supporting team members with their work where required Be responsible for providing multi-disciplinary teams with user stories and coaching to define the business-driven acceptance criteria and test cases. Proactively support the uplift of Agile practices and foster a culture of continual service improvement Consult with the business and product owners to prioritize and shape the product backlog, using Agile practices for prioritization around business value Define, implement and maintain business processes and procedures to meet business objectives. Analyze and identify opportunities for business process improvements. Collaborate with Solution Owners and/or Product Managers when defining product release content and timeline, applying product development principles, innovative thinking and a focus around the customer or user experience Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose high-level information into details. Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements. Create training materials and documentation for internal and/or external applications. Perform a thorough gap analysis of existing to potential functionality for internal and/or external applications. Create Release Notes as determined by Product Owner. Perform analysis and identify gaps in functionality for system integrations. Collaborate with the Scrum team to establish the technical vision and analyze tradeoffs between usability and performance needs. Improves systems by studying current practices; designing modifications. Assist in Quality Assurance (QA) and/or User Acceptance Testing (UAT) of new software or enhancements to existing software as needed. The ability to multi-task and work on multiple assignments will be required. This individual must also demonstrate clear and concise communication both verbally and in writing. Experience, Qualifications, Knowledge, And Skills Disciplined, structured and logical approach to problem solving 4+ years of experience with Business Analysis and/or Business Process Engineering Experience in Healthcare industry preferred Knowledge of Payment Integrity solutions (hospital billing, claims editing, reimbursement methodologies and acceptable billing practices) preferred Knowledge of payer reimbursement policies, state and federal regulations and applicable industry standards preferred SQL experience preferred The ability to learn a new business and translate these needs into new products, and perform high-level troubleshooting functionality Strong troubleshooting, analytical, and business process development skills Experience in product development life cycle Experience with writing business requirements, technical requirements, user stories, enabler stories, functional specifications, and/or quality assurance testing Knowledge of SDLC methodologies including experience working in an Agile environment Fluent with Microsoft Office Suite including Visio Workflow diagram creation and wireframe creation Preferred skills include formal training/certifications in Business/System analysis; familiarity with latest UI/UX design guidelines; knowledge/experience with SAFe/Agile methodologies; prototyping experience SAFe POPM, Agilist, Teams, or Leading Safe certification Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects in daily work use (laptop, monitors, et. al). Sedentary work involves sitting most of the time. Use of keyboards (typing) and exposure to computer screens occurs daily. Pleasant work environment in office locations with occasional noise or dust. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands; reach with hands and arms; think; and talk or hear (multi-channel, two-way communication during work hours is required). Show more Show less

About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers in the U.S. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. Position Overview The Specialist, Process Improvement is responsible for analyzing, optimizing, documenting and standardizing processes within the Payment Optimization team at Zelis. This role focuses on identifying inefficiencies, standardizing workflows, and developing operating procedures to improve operational effectiveness. The specialist collaborates with frontline teams, leadership, and cross-functional stakeholders in India and the United States to ensure consistent, scalable, and compliant processes that align with industry best practices. Process Improvement & Workflow Optimization Analyze existing processes, data and workflows to identify inefficiencies and improvement opportunities. Work with frontline teams, supervisors, and leadership to assess pain points and implement sustainable process changes. Utilize Lean Six Sigma principles to streamline processes and enhance operational effectiveness. Document and track process performance, productivity metrics, and key operational insights. Standard Operating Procedure (SOP) Development Partner with QA team to ensure clear, detailed, and standardized SOPs for Payment Operations support functions are created and maintained. Ensure SOPs are consistent, scalable, and aligned with compliance requirements (e.g., HIPAA, PCI-DSS). Collaboration & Stakeholder Engagement Partner with operations teams, quality assurance, technical teams, compliance, and training to ensure smooth process implementation and sustainability. Act as a bridge between frontline employees and leadership, helping translate operational challenges into structured improvements. Work closely with project managers and process owners to align SOPs with broader business goals. Required Skills And Competencies Demonstrated ability to lead process change and improvement initiatives and manage projects with cross-functional teams. 2+ years of experience in a contact center or operational support role with a focus on sustainable process improvement. Strong background in developing SOPs, workflow documentation, and process mapping. Proficiency in Excel, process mapping tools (e.g., Visio, Lucidchart) Ability to analyze data, identify trends, and make data-driven recommendations. Strong written and verbal communication skills with attention to detail. 2+ years experience coaching and mentoring individuals and teams leading improvement projects (lean six sigma, change management) Preferred Skills Knowledge of contact center operations, back-office processing, and payment workflows. Experience in healthcare finance, payment processing, or a similarly regulated industry is strongly preferred (HIPAA, PCI-DSS compliance). Experience working with CRM / ticketing systems. Understanding of workforce management, reporting, or quality assurance within a contact center. Ability to manage multiple priorities in a fast-paced and evolving environment. Well versed with ISO methodologies (PMS and QMS) Qualifications Bachelor’s degree in Business Administration, Operations Management, or a related field. Certifications in Lean Six Sigma (Green Belt or higher) and / or Project Management (PMP, CAPM). Certification in change management methodology such as Prosci preferred. At least 5 years of experience leading continuous improvement or a similar role. Life at Zelis begins with a promise. A promise to MAKE AN IMPACT. We make this promise to our clients, our communities, and to each other. It's reflected in our purpose - modernizing the healthcare financial experience for all - and how we make it happen by leveraging our incredible technology built by healthcare experts, partnerships that evolve with our clients, and visibility that unlocks value. Through our connected platform, we price over 100 billion dollars in healthcare claims each year with our claims intelligence solutions. We pay over 200 billion dollars in healthcare claims annually using the Zelis Advanced Payments Platform to maximize electronic delivery of both dollars and data together, and we empower more than 100 million healthcare consumers with advanced communications and digital engagement solutions. Our promise is felt in how we care for ourselves and our families - through comprehensive benefits and competitive compensation to wellness initiatives, flexible workplaces, career growth opportunities, and more. It’s how we drive innovation and embrace a growth mindset. It’s how we put people first and act with agility. It’s how we champion collaboration. And most importantly, build trust. Join us and MAKE AN IMPACT! Show more Show less

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. The Credit Risk Technology Team is responsible for delivering Counterparty Credit Risk Management software solutions to Citi’s Risk organization which manages Citi’s exposure to financial institutions, governments and corporates that trade with Citi. The team builds and maintains software used to compute metrics that help mitigate Citi’s exposure to counterparty default. These include computation of Haircut for Security and Cash Collateral, Trade and Collateral Liquidity, Collateral Concentration Levels and Wrong Way Risk, amongst others. Responsibilities: Liaise with stakeholders across the Risk and Front Office Technology, Counterparty Risk Management, Finance and Front Office business organizations, and external Market Regulators to assemble business requirements for Counterparty Risk Technology projects. Manage expectations of various stakeholder groups and help negotiate solutions to complex problems. Project manage complex Counterparty Credit Risk projects end to end. Accurately record, maintain, and report Program/Project management tracking data such as milestones via Citi’s internal project tracking systems. Help assemble/manage detailed documentation covering Counterparty Risk calculations and other processing, to be used to discuss technology implementation details with the Business users and Market Regulators in various countries/regions. Create flow diagrams, structure charts, and other types of system or process representations when appropriate. Facilitate and drive project meetings with both business and technology teams. Develop and review test scripts with business users as well as technology teams for System, User and Impact testing. Understand, analyze, and explain counterparty exposures on trading books to users. Investigate Pre-settlement Exposure(PSE)/RC/EAD/PD/LGD/RWA and related calculations for internal risk management and BASEL regulatory capital reporting based on the exposure profiles generated by the systems. Ability to trace changes in day to day exposures to changes in markets, books and or legal agreements. Where feasible develop excel prototypes to demonstrate and analyse risk calculations. Qualifications: Experienced in Business Analysis and SDLC. Project Management experience a key advantage. 7+ years experience in the Capital Markets domain. Understanding of the mechanics and life cycle of derivatives products, including Options, Futures, Forwards and Swaps is mandatory. Knowledge of Securities Financing Transactions (SFT) products an advantage. Experience working with global teams across time zones. Proficiency in MS Office (Word, Excel, Visio, PowerPoint) Data Analysis capabilities (Database or Spreadsheet), with extensive experience using Excel required and strong SQL hands-on for data analysis. Education: Bachelor's degree/University degree or equivalent experience, Master's degree an advantage. Graduate in STEM (Science, Technology, Engineering and Mathematics) or Finance discipline. FRM/CFA or other Financial mathematics degree or certification is an advantage. Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. Competencies: Excellent verbal and written English. Ability to collaborate effectively in a large global team. Ability to take ownership and proactively follow up on issues. Ability to work well under pressure, to agreed and often challenging deadlines. Strong organization skills. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Business Analysis / Client Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Position Description The purpose of this role is to serve as a trusted partner with Business Unit Medical Affairs and Internal Global Medical Affairs Organization (GMAO) teams to lead creation of high-quality data reporting and visualization support that can drive better customer experience and business impact. This role will champion our self-service reporting strategy and would play a key role in helping us automate and create scalable frameworks for our reporting and analytics. We are looking for a hands-on person who can help expand our analytics & reporting capabilities and drive business-critical initiatives. Key Objectives/Deliverables Know Lilly TA business and our internal business partners. Build and exhibit deep expertise on available data sets and supports data enabled decision making by developing data lakes, insights, reporting & visualization Execute and monitor operations tasks to ensure timely availability of data in a reporting / dashboard structure to the business. Perform thorough data validations to ensure data quality Respond to queries from internal stakeholders Consistently meet operations SLAs Perform incident resolution and root cause analysis to support data and reporting operations Consistent delivery of high quality, timely and insightful reports to enable stakeholders and senior leadership to take key decisions Develop and publish regularly, different execution dashboard as per the business roadmap & requirements Descriptive analytics and visualization to provide data-based insights on planning, execution and outcomes Demonstrate deep understanding of information and material flows, processes, procedures, systems, and methods Demonstrate understanding of internal business partners’ people, processes, and technology Partner and collaborate with other site-level teams to identify synergies and implementation of best practices Technical Skills Expertise in writing and debugging efficient SQL queries. Strong experience in data visualization tools - Power BI or Tableau (Power BI preferred) – Should be able to independently design and develop dashboards as per business requirement. Advanced MS-office skills (MS-Excel and MS-PowerPoint) Coding: SQL mandatory and one of R, Python would be good to have Analytical Skills Experience in business analytics Data cleaning and preparation skill (database querying, descriptive statistics) Problem solving skills and lateral thinking ability and an eye for detail Educational Requirements Bachelor’s or Master’s degree in sciences or quantitative discipline i.e. Finance, Econometrics, Statistics, Engineering or Computer Sciences Additional Preferences At least 7-9 years of evolving experience in data management, pharma market intelligence, performance reporting/visualization and/or descriptive analytics for leadership, with demonstrated results in understanding, structuring, and making sense of unfamiliar and messy datasets Experience with project management software (e.g., Wrike, JIRA, Adobe Workfront) and proficiency in a variety of PC applications and multifunctional diagramming tools including Microsoft Project, Visio, Lucid Chart etc. Strong work ethic and personal motivation Interpersonal and communication skills with ability to work across time zones. Strong stakeholder management skills Ability to operate effectively in an international matrix environment. Strong team player who is dynamic and result oriented Proven planning and organizational skills Proven ability to manage multiple projects at a time with flexibility to adjust quickly and effectively to frequent change and altered priorities Product Launch experience Demonstrated enthusiasm and the ability to work under pressure to meet deadlines Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly Show more Show less

Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more careers.bms.com/working-with-us . Job Title/Role Sr. Support Manager, Interactive Response Technology Department Name/Functional Area Global Clinical Supply Chain > Clinical Supply Chain Technologies > IRT Location Office based . Position Summary This position supports multiple IRT studies (system development, study management, change management, audits and data provisioning). Supports UAT Services organization as required. Identifies areas of process improvement and participates or leads these initiatives. Duties/Responsibilities Lead successful maintenance support and projects to ensure execution and on time delivery of Interactive Response Technology (IRT) changes, data and support integrations with other clinical systems (e.g., Depots, Central Lab, and EDC), such that the resultant IRTs are fit-for-purpose as defined by protocol and study operational parameters with special emphasis on adherence to BMS standards and quality principles. Works independently and assume support role responsibilities on assigned projects. Collaborate with the IRT Team where necessary to ensure BMS standards and/or for requests by study teams that are not within these standards or best practice are addressed. Bring issues of concern or system failure to the immediate attention of the IRT Leadership Team. During IRT maintenance act as the primary contact for assigned studies for the cross-functional study team and vendor. Additionally, provide timely response to all randomization/IRT issues (including data integrations and delivery) that arise during IRT lifecycle and ensure they are resolved. Maintain vendor performance quality events in ADI log. Act as off hours audit/inspection support contact as needed to support rest of world. Responsible for generation and oversight of patient and container randomization schedules, ensuring parameters reflect the protocol and drug supply requirements. Distribute patient randomization and container schedules as appropriate to Clinical Supply P&L and IRT vendors. Manage special project implementation by identifying project needs, tracking, implementation, and reporting to a central project team. Bring issues of concern or system failure to the immediate attention of the IRT Leadership Team. Support IRT improvement initiatives and manages improvement projects that impact daily operations to improve efficiency." Support key department and enterprise level initiatives as part of the IRT representative." Ensure on time delivery of maintenance support and may be involved in user acceptance testing of IRT systems per BMS SOPs and procedures, write or review User Acceptance Test Plan and causes to ensure thorough testing of high -risked areas and new functionality documented in the user requirements. Ensure systems and associated documentation are compliant with all Regulatory requirements, including cGMP, 21 CFR Part 11, ICH E6 (R2) as well as in accordance BMS SOPs and processes." Ensure effective system access and functionality across all countries and all user locations. Complete all assigned training by due date Support unblinding activities as needed. Ensure on time development of IRT data transfers with vendors and/or third-party vendors. Ensure eTMF compliance at the study level in accordance with group and BMS guidance. Engage and support study and CSMT project teams as deemed necessary. Ensure delivery of data to BMS departments and third-party vendors consistent with BMS SOPs and forms. Additional tasks within scope of expertise and experience as assigned by the supervisor in pursuit of BMS goals. Reporting Relationship This position reports to the Associate Director, Interactive Response Technology (IRT). Qualifications Minimum bachelor's degree Minimum of 3 to 5 years work experience preferably in a health science or related IRT industry (pharmaceutical, hospital-based, laboratory, etc.) Demonstrated analytical skills and a working knowledge of Microsoft Office including SharePoint. Clinical Research experience Working knowledge of IRT Working knowledge of Clinical Trial Management Systems Working knowledge of clinical supplies Able to think outside of the box, have excellent communication and analytical skills to successfully deliver optimal IRT solutions across a diverse and dynamic portfolio. Understand the nature of clinical data and concepts of IRT study design and configuration, resupply settings, blinding, privacy protection, and data quality/integrity standards. Exposure to working in a GMP / GCP environment and with regulatory audit teams. Possess excellent English language written and verbal communication, interpersonal, collaboration and business partnership capabilities required Comfortable working with a global team, partners and customers in a change agile environment MS Project, MS Visio, or any other requirements visualization and analysis tools) If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information https //careers.bms.com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. Show more Show less