Job Description Key Responsibilities : Engage with internal and external stakeholders to gather, analyze, and document business requirements, processes, and workflows. Translate business requirements into detailed functional specifications, use cases, user stories, wireframes, and process maps. Work with product managers, developers, UX/UI designers, and QA teams to ensure the end solution meets business expectations. Lead and facilitate discovery sessions, stakeholder interviews, workshops, and requirements elicitation activities. Support product roadmap development, feature prioritization, and sprint planning. Prepare and maintain documentation such as BRDs, FRDs, SRS, user manuals, and training materials. Conduct gap analysis and impact assessments for new initiatives and changes to existing systems or processes. Assist in defining acceptance criteria, validating test cases, and participating in UAT to ensure solution quality and alignment. Act as a liaison between business teams and technology teams to clarify requirements and manage scope changes. Identify opportunities for business process improvement and automation based on data and stakeholder input. Monitor project progress, track deliverables, and support the project manager in communication and reporting activities. Key Requirements Bachelors degree in Business Administration, Information Systems, Computer Science, or a related field. Strong understanding of SDLC, Agile/Scrum, and Waterfall methodologies. Experience working on web and mobile platforms, CRM systems, or enterprise applications is a plus. Proficient in creating user stories, process flows, wireframes, and mockups. Hands-on experience with tools like Jira, Confluence, MS Visio, Figma, Excel, PowerPoint, or Lucidchart. Strong analytical, problem-solving, and organizational skills. Excellent verbal and written communication skills with the ability to convey complex concepts clearly. Ability to manage multiple tasks, prioritize deliverables, and work independently or Qualifications : Certification in Business Analysis (CBAP, CCBA, or PMI-PBA) or Agile frameworks (CSPO, CSM). Familiarity with data analytics, reporting tools (e.g., Power BI, Tableau), and basic SQL is a plus. Exposure to industry domains such as fintech, healthcare, retail, or SaaS-based products. (ref:hirist.tech) Show more Show less

About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers in the U.S. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. Position Overview The Implementation Data Analyst plays a crucial role in supporting the Client Migration Team to deliver effective solutions for healthcare payer clients. This position involves collaborating closely with cross-functional team members to understand client data and requirements for e-payment processing and print fulfillment. The analyst is responsible for understanding current client configuration and work to configure the Zelis system to ensure the successful composition and processing of various services, including the delivery of Explanation of Benefits, letters, checks, and ID cards, through both paper and electronic channels. Key responsibilities include assisting in system configuration, identifying and resolving barriers to implementation, and contributing to team efforts. The ideal candidate will possess strong problem-solving skills and a commitment to enhancing client satisfaction through effective training and support initiatives. Essential Duties And Responsibilities Collect current information about client’s print and employer groups Attends calls with the client and assists in capturing internal notes to assist the Project Manager Learn client's technical system, software and current process for print and electronic communications or enrollment materials Evaluate design and technical layouts for purposes of data mapping, integration analysis and testing Create Zelis mapping requests based on clients' inbound data and collaborates with developers to produce mapping outcome Apply technology and Zelis product knowledge to address client needs Redesign former client communications or payment materials using Zelis base format Conduct full lifecycle analysis to include requirements, activities and design Assist with completion of the gathering requirements workbook In collaboration with the rest of the development, product and sales teams, ensure that the proposed solution addresses all client’s business requirements Work with the EDI team on 835 review and initiates EDI testing Create custom reporting JIRA requests Create Test Tracker and conduct testing with the client. Perform quality review checks on project deliverables. Conduct peer review for other DA work Support application testing, implementation, and training activities Facilitate internal/external calls as needed Support development of migration configuration plan that aligns new system build with contractual agreements, client requirements, and mutually agreed upon functionality parity elements. Take on additional responsibilities as needed What You Will Bring Client/Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships. Seeks to understand and educate customers; builds collaborative relationships and takes action to meet their needs and concerns. Communication – Communicates accurately, honestly and effectively, both in oral and written form, practices active listening. Clearly conveys information and ideas through a variety of media to individuals and groups in a manner that engages the audience and helps them understand the information. Team Success – Actively participates as a member of a team to move the team toward the completion of goals. Problem Analysis & Solving – Uses sound or logical judgment to spot and analyze problems; develops alternative solutions and initiate's action. Proactively identifies complex problems; identifies, proposes and implements solutions in a deadline driven environment. Strategic – Organizes information and data to identify/explain trends, problems, and causes; combines information to identify underlying issues. Identifies the key tasks and resources needed to achieve objectives. Initiative – Highly motivated to take prompt action to accomplish objectives; strives to achieve goals beyond what is required; proactive. Responds quickly; takes action and goes above and beyond. Planning and Organizing – Establishes courses of action for self and others to ensure that work is completed efficiently. Able to prioritize, determine tasks, create schedules, leverage resources and stays focused. Living the Vision and Values – Keeps the company’s vision and values at the forefront of decision-making and action Required Education And Experience BS or BA degree preferred, Computer Science, Engineering, or other technical degree a plus 2-3 years in Healthcare Industry experience preferred SQL Database experience a strong plus Proficient in all Microsoft Office programs including, but not limited to: MS Word, MS Excel, MS Outlook, Power Point and Visio. Intermediate knowledge of ANSI specifications (ANSI 835) and ability to determine ANSI related problems/errors, preferred. Understand the healthcare claims process and related printing aspects Understand data and how it translates to produce client materials Strong technical aptitude and ability to research, document and solve complex issues independently Ability to analyze existing tools and databases and provide software solution recommendations Ability to translate business requirements into non-technical terms Show more Show less

About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers in the U.S. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. Position Overview The Business Analyst is responsible for enabling high quality business analytics solutions in an Agile context that deliver valued business outcomes and informed decisions for Zelis’ key stakeholders. The Business Analyst works as part of the Scrum team to facilitate clear and open communication between Business Owners, Development, Quality Assurance, and the Product Owner. This role provides a major contribution to enhancing Zelis’ overall capacity to meet the information technology needs of an ever-changing healthcare market. One of the core skills of a Business Analyst is requirements management (i.e. user and enabler stories). Developing stories and accurately defining the business solution begins with eliciting, understanding, and analyzing and the needs of the business. A core competency of this role is critical thinking, disciplined thinking that is clear, rational, open-minded, and informed by evidence. This person will act as liaison among Business Owners and/or Solutions Owners (i.e. Product Owner) to gather, analyze, document, communicate and validate business and system requirements and business methodologies. They will create and maintain Agile artifacts which could include but are not limited to: workflows/diagrams user stories enabler stories Release Notes User Guides Business Analysts will always look for ways to improve the current state (“AS-IS”) by recommending a more efficient future state (“TO-BE”). Essential Duties And Functions Participate in relevant Agile ceremonies: Daily Stand-Ups, Backlog Grooming, Sprint Planning, Sprint Review, Sprint Retrospective. Assist with the elaboration of the user stories and requirements, supporting team members with their work where required Be responsible for providing multi-disciplinary teams with user stories and coaching to define the business-driven acceptance criteria and test cases. Proactively support the uplift of Agile practices and foster a culture of continual service improvement Consult with the business and product owners to prioritize and shape the product backlog, using Agile practices for prioritization around business value Define, implement and maintain business processes and procedures to meet business objectives. Analyze and identify opportunities for business process improvements. Collaborate with Solution Owners and/or Product Managers when defining product release content and timeline, applying product development principles, innovative thinking and a focus around the customer or user experience Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose high-level information into details. Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements. Create training materials and documentation for internal and/or external applications. Perform a thorough gap analysis of existing to potential functionality for internal and/or external applications. Create Release Notes as determined by Product Owner. Perform analysis and identify gaps in functionality for system integrations. Collaborate with the Scrum team to establish the technical vision and analyze tradeoffs between usability and performance needs. Improves systems by studying current practices; designing modifications. Assist in Quality Assurance (QA) and/or User Acceptance Testing (UAT) of new software or enhancements to existing software as needed. The ability to multi-task and work on multiple assignments will be required. This individual must also demonstrate clear and concise communication both verbally and in writing. Experience, Qualifications, Knowledge, And Skills Disciplined, structured and logical approach to problem solving 4+ years of experience with Business Analysis and/or Business Process Engineering Experience in Healthcare industry preferred Knowledge of Payment Integrity solutions (hospital billing, claims editing, reimbursement methodologies and acceptable billing practices) preferred Knowledge of payer reimbursement policies, state and federal regulations and applicable industry standards preferred SQL experience preferred The ability to learn a new business and translate these needs into new products, and perform high-level troubleshooting functionality Strong troubleshooting, analytical, and business process development skills Experience in product development life cycle Experience with writing business requirements, technical requirements, user stories, enabler stories, functional specifications, and/or quality assurance testing Knowledge of SDLC methodologies including experience working in an Agile environment Fluent with Microsoft Office Suite including Visio Workflow diagram creation and wireframe creation Preferred skills include formal training/certifications in Business/System analysis; familiarity with latest UI/UX design guidelines; knowledge/experience with SAFe/Agile methodologies; prototyping experience SAFe POPM, Agilist, Teams, or Leading Safe certification Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects in daily work use (laptop, monitors, et. al). Sedentary work involves sitting most of the time. Use of keyboards (typing) and exposure to computer screens occurs daily. Pleasant work environment in office locations with occasional noise or dust. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands; reach with hands and arms; think; and talk or hear (multi-channel, two-way communication during work hours is required). Show more Show less

About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers in the U.S. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. Position Overview The Specialist, Process Improvement is responsible for analyzing, optimizing, documenting and standardizing processes within the Payment Optimization team at Zelis. This role focuses on identifying inefficiencies, standardizing workflows, and developing operating procedures to improve operational effectiveness. The specialist collaborates with frontline teams, leadership, and cross-functional stakeholders in India and the United States to ensure consistent, scalable, and compliant processes that align with industry best practices. Process Improvement & Workflow Optimization Analyze existing processes, data and workflows to identify inefficiencies and improvement opportunities. Work with frontline teams, supervisors, and leadership to assess pain points and implement sustainable process changes. Utilize Lean Six Sigma principles to streamline processes and enhance operational effectiveness. Document and track process performance, productivity metrics, and key operational insights. Standard Operating Procedure (SOP) Development Partner with QA team to ensure clear, detailed, and standardized SOPs for Payment Operations support functions are created and maintained. Ensure SOPs are consistent, scalable, and aligned with compliance requirements (e.g., HIPAA, PCI-DSS). Collaboration & Stakeholder Engagement Partner with operations teams, quality assurance, technical teams, compliance, and training to ensure smooth process implementation and sustainability. Act as a bridge between frontline employees and leadership, helping translate operational challenges into structured improvements. Work closely with project managers and process owners to align SOPs with broader business goals. Required Skills And Competencies Demonstrated ability to lead process change and improvement initiatives and manage projects with cross-functional teams. 2+ years of experience in a contact center or operational support role with a focus on sustainable process improvement. Strong background in developing SOPs, workflow documentation, and process mapping. Proficiency in Excel, process mapping tools (e.g., Visio, Lucidchart) Ability to analyze data, identify trends, and make data-driven recommendations. Strong written and verbal communication skills with attention to detail. 2+ years experience coaching and mentoring individuals and teams leading improvement projects (lean six sigma, change management) Preferred Skills Knowledge of contact center operations, back-office processing, and payment workflows. Experience in healthcare finance, payment processing, or a similarly regulated industry is strongly preferred (HIPAA, PCI-DSS compliance). Experience working with CRM / ticketing systems. Understanding of workforce management, reporting, or quality assurance within a contact center. Ability to manage multiple priorities in a fast-paced and evolving environment. Well versed with ISO methodologies (PMS and QMS) Qualifications Bachelor’s degree in Business Administration, Operations Management, or a related field. Certifications in Lean Six Sigma (Green Belt or higher) and / or Project Management (PMP, CAPM). Certification in change management methodology such as Prosci preferred. At least 5 years of experience leading continuous improvement or a similar role. Life at Zelis begins with a promise. A promise to MAKE AN IMPACT. We make this promise to our clients, our communities, and to each other. It's reflected in our purpose - modernizing the healthcare financial experience for all - and how we make it happen by leveraging our incredible technology built by healthcare experts, partnerships that evolve with our clients, and visibility that unlocks value. Through our connected platform, we price over 100 billion dollars in healthcare claims each year with our claims intelligence solutions. We pay over 200 billion dollars in healthcare claims annually using the Zelis Advanced Payments Platform to maximize electronic delivery of both dollars and data together, and we empower more than 100 million healthcare consumers with advanced communications and digital engagement solutions. Our promise is felt in how we care for ourselves and our families - through comprehensive benefits and competitive compensation to wellness initiatives, flexible workplaces, career growth opportunities, and more. It’s how we drive innovation and embrace a growth mindset. It’s how we put people first and act with agility. It’s how we champion collaboration. And most importantly, build trust. Join us and MAKE AN IMPACT! Show more Show less

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. The Credit Risk Technology Team is responsible for delivering Counterparty Credit Risk Management software solutions to Citi’s Risk organization which manages Citi’s exposure to financial institutions, governments and corporates that trade with Citi. The team builds and maintains software used to compute metrics that help mitigate Citi’s exposure to counterparty default. These include computation of Haircut for Security and Cash Collateral, Trade and Collateral Liquidity, Collateral Concentration Levels and Wrong Way Risk, amongst others. Responsibilities: Liaise with stakeholders across the Risk and Front Office Technology, Counterparty Risk Management, Finance and Front Office business organizations, and external Market Regulators to assemble business requirements for Counterparty Risk Technology projects. Manage expectations of various stakeholder groups and help negotiate solutions to complex problems. Project manage complex Counterparty Credit Risk projects end to end. Accurately record, maintain, and report Program/Project management tracking data such as milestones via Citi’s internal project tracking systems. Help assemble/manage detailed documentation covering Counterparty Risk calculations and other processing, to be used to discuss technology implementation details with the Business users and Market Regulators in various countries/regions. Create flow diagrams, structure charts, and other types of system or process representations when appropriate. Facilitate and drive project meetings with both business and technology teams. Develop and review test scripts with business users as well as technology teams for System, User and Impact testing. Understand, analyze, and explain counterparty exposures on trading books to users. Investigate Pre-settlement Exposure(PSE)/RC/EAD/PD/LGD/RWA and related calculations for internal risk management and BASEL regulatory capital reporting based on the exposure profiles generated by the systems. Ability to trace changes in day to day exposures to changes in markets, books and or legal agreements. Where feasible develop excel prototypes to demonstrate and analyse risk calculations. Qualifications: Experienced in Business Analysis and SDLC. Project Management experience a key advantage. 7+ years experience in the Capital Markets domain. Understanding of the mechanics and life cycle of derivatives products, including Options, Futures, Forwards and Swaps is mandatory. Knowledge of Securities Financing Transactions (SFT) products an advantage. Experience working with global teams across time zones. Proficiency in MS Office (Word, Excel, Visio, PowerPoint) Data Analysis capabilities (Database or Spreadsheet), with extensive experience using Excel required and strong SQL hands-on for data analysis. Education: Bachelor's degree/University degree or equivalent experience, Master's degree an advantage. Graduate in STEM (Science, Technology, Engineering and Mathematics) or Finance discipline. FRM/CFA or other Financial mathematics degree or certification is an advantage. Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. Competencies: Excellent verbal and written English. Ability to collaborate effectively in a large global team. Ability to take ownership and proactively follow up on issues. Ability to work well under pressure, to agreed and often challenging deadlines. Strong organization skills. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Business Analysis / Client Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Position Description The purpose of this role is to serve as a trusted partner with Business Unit Medical Affairs and Internal Global Medical Affairs Organization (GMAO) teams to lead creation of high-quality data reporting and visualization support that can drive better customer experience and business impact. This role will champion our self-service reporting strategy and would play a key role in helping us automate and create scalable frameworks for our reporting and analytics. We are looking for a hands-on person who can help expand our analytics & reporting capabilities and drive business-critical initiatives. Key Objectives/Deliverables Know Lilly TA business and our internal business partners. Build and exhibit deep expertise on available data sets and supports data enabled decision making by developing data lakes, insights, reporting & visualization Execute and monitor operations tasks to ensure timely availability of data in a reporting / dashboard structure to the business. Perform thorough data validations to ensure data quality Respond to queries from internal stakeholders Consistently meet operations SLAs Perform incident resolution and root cause analysis to support data and reporting operations Consistent delivery of high quality, timely and insightful reports to enable stakeholders and senior leadership to take key decisions Develop and publish regularly, different execution dashboard as per the business roadmap & requirements Descriptive analytics and visualization to provide data-based insights on planning, execution and outcomes Demonstrate deep understanding of information and material flows, processes, procedures, systems, and methods Demonstrate understanding of internal business partners’ people, processes, and technology Partner and collaborate with other site-level teams to identify synergies and implementation of best practices Technical Skills Expertise in writing and debugging efficient SQL queries. Strong experience in data visualization tools - Power BI or Tableau (Power BI preferred) – Should be able to independently design and develop dashboards as per business requirement. Advanced MS-office skills (MS-Excel and MS-PowerPoint) Coding: SQL mandatory and one of R, Python would be good to have Analytical Skills Experience in business analytics Data cleaning and preparation skill (database querying, descriptive statistics) Problem solving skills and lateral thinking ability and an eye for detail Educational Requirements Bachelor’s or Master’s degree in sciences or quantitative discipline i.e. Finance, Econometrics, Statistics, Engineering or Computer Sciences Additional Preferences At least 7-9 years of evolving experience in data management, pharma market intelligence, performance reporting/visualization and/or descriptive analytics for leadership, with demonstrated results in understanding, structuring, and making sense of unfamiliar and messy datasets Experience with project management software (e.g., Wrike, JIRA, Adobe Workfront) and proficiency in a variety of PC applications and multifunctional diagramming tools including Microsoft Project, Visio, Lucid Chart etc. Strong work ethic and personal motivation Interpersonal and communication skills with ability to work across time zones. Strong stakeholder management skills Ability to operate effectively in an international matrix environment. Strong team player who is dynamic and result oriented Proven planning and organizational skills Proven ability to manage multiple projects at a time with flexibility to adjust quickly and effectively to frequent change and altered priorities Product Launch experience Demonstrated enthusiasm and the ability to work under pressure to meet deadlines Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly Show more Show less

Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more careers.bms.com/working-with-us . Job Title/Role Sr. Support Manager, Interactive Response Technology Department Name/Functional Area Global Clinical Supply Chain > Clinical Supply Chain Technologies > IRT Location Office based . Position Summary This position supports multiple IRT studies (system development, study management, change management, audits and data provisioning). Supports UAT Services organization as required. Identifies areas of process improvement and participates or leads these initiatives. Duties/Responsibilities Lead successful maintenance support and projects to ensure execution and on time delivery of Interactive Response Technology (IRT) changes, data and support integrations with other clinical systems (e.g., Depots, Central Lab, and EDC), such that the resultant IRTs are fit-for-purpose as defined by protocol and study operational parameters with special emphasis on adherence to BMS standards and quality principles. Works independently and assume support role responsibilities on assigned projects. Collaborate with the IRT Team where necessary to ensure BMS standards and/or for requests by study teams that are not within these standards or best practice are addressed. Bring issues of concern or system failure to the immediate attention of the IRT Leadership Team. During IRT maintenance act as the primary contact for assigned studies for the cross-functional study team and vendor. Additionally, provide timely response to all randomization/IRT issues (including data integrations and delivery) that arise during IRT lifecycle and ensure they are resolved. Maintain vendor performance quality events in ADI log. Act as off hours audit/inspection support contact as needed to support rest of world. Responsible for generation and oversight of patient and container randomization schedules, ensuring parameters reflect the protocol and drug supply requirements. Distribute patient randomization and container schedules as appropriate to Clinical Supply P&L and IRT vendors. Manage special project implementation by identifying project needs, tracking, implementation, and reporting to a central project team. Bring issues of concern or system failure to the immediate attention of the IRT Leadership Team. Support IRT improvement initiatives and manages improvement projects that impact daily operations to improve efficiency." Support key department and enterprise level initiatives as part of the IRT representative." Ensure on time delivery of maintenance support and may be involved in user acceptance testing of IRT systems per BMS SOPs and procedures, write or review User Acceptance Test Plan and causes to ensure thorough testing of high -risked areas and new functionality documented in the user requirements. Ensure systems and associated documentation are compliant with all Regulatory requirements, including cGMP, 21 CFR Part 11, ICH E6 (R2) as well as in accordance BMS SOPs and processes." Ensure effective system access and functionality across all countries and all user locations. Complete all assigned training by due date Support unblinding activities as needed. Ensure on time development of IRT data transfers with vendors and/or third-party vendors. Ensure eTMF compliance at the study level in accordance with group and BMS guidance. Engage and support study and CSMT project teams as deemed necessary. Ensure delivery of data to BMS departments and third-party vendors consistent with BMS SOPs and forms. Additional tasks within scope of expertise and experience as assigned by the supervisor in pursuit of BMS goals. Reporting Relationship This position reports to the Associate Director, Interactive Response Technology (IRT). Qualifications Minimum bachelor's degree Minimum of 3 to 5 years work experience preferably in a health science or related IRT industry (pharmaceutical, hospital-based, laboratory, etc.) Demonstrated analytical skills and a working knowledge of Microsoft Office including SharePoint. Clinical Research experience Working knowledge of IRT Working knowledge of Clinical Trial Management Systems Working knowledge of clinical supplies Able to think outside of the box, have excellent communication and analytical skills to successfully deliver optimal IRT solutions across a diverse and dynamic portfolio. Understand the nature of clinical data and concepts of IRT study design and configuration, resupply settings, blinding, privacy protection, and data quality/integrity standards. Exposure to working in a GMP / GCP environment and with regulatory audit teams. Possess excellent English language written and verbal communication, interpersonal, collaboration and business partnership capabilities required Comfortable working with a global team, partners and customers in a change agile environment MS Project, MS Visio, or any other requirements visualization and analysis tools) If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information https //careers.bms.com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. Show more Show less

Job Summary As a Data Analyst you will be responsible for turning data into information, information into insight, and insight into business decisions. You will conduct full lifecycle analysis to include requirements, activities, and design. Data analysts will develop analysis and reporting capabilities and will also monitor performance and quality control plans to identify improvements. Responsibilities Data Transformation: Convert raw data into meaningful information that can guide businessstrategies. Life Cycle Analysis: Manage the entire lifecycle of data analysis, from gathering requirements to activity coordination and design implementation. Develop reports and refine analysis and reporting tools to provide clear insights into business performance. Continuously monitor and assess performance metrics to ensure optimal operation and identify areas for improvement. Implement and oversee quality control measures to maintain the integrity and accuracy of data analysis. Synthesize complex data setsto extract key trends and insightsthat drive decision-making processes. Work closely with cross-functional teams to prioritize data and analytics needs and support data-driven decisions. Proactively seek out and recommend process enhancements to streamline data collection and analysis procedures Constantly monitor, refine and report on the performance of data managementsystems. Maintain a corporate repository of all data analysis artifacts and procedures. Perform other functions as may be assigned. Job Specification Qualification Required Bachelor or Master’s degree in Computer Science or Engineering Mathematics, Industrial Engineering or Management. Knowledge (Certification - Technical, Product, Industry, etc.) Insurance Financial Services, Insurance/Finance/banking domain experience is a Must Skills critical to job success/Must Have Skills Must be expert in PowerBIreports development. Database management system programming (e.g. Oracle, Microsoft SQL Server) User interface and query software Agile methodologies Predictive modeling, NLP and text analysis Data modeling tools (e.g. ERWin, Enterprise Architect and Visio) Data mining ETL tools UNIX, Linux, Solaris and MS Windows Hadoop and NoSQL databases Data visualization Should have experience in Insurance Domain Should have machine learning experience Years of Relevant Work Experience 7-10 years experience in data analysis, designing, reports development Strong interest in the latestrelevant tools and technologies Strong analytical and problem solving capabilities Excellent communication skills Knowledge of latest analytics developments/trends. Perks Paid Leaves Flexible working hours Skills: database management (oracle, microsoft sql server),nlp and text analysis,linux,design,user interface and query software,data,data analysis,predictive modeling,machine learning,management,agile methodologies,powerbi,data modeling tools (erwin, enterprise architect, visio),solaris,ms windows,hadoop,nosql databases,data mining,analytics,data visualization,etl tools,insurance,unix,reporting,quality control Show more Show less

Position Description: The purpose of this role is to serve as a trusted partner with Business Unit Medical Affairs and Internal Global Medical Affairs Organization (GMAO) teams to lead creation of high-quality data reporting and visualization support that can drive better customer experience and business impact. This role will champion our self-service reporting strategy and would play a key role in helping us automate and create scalable frameworks for our reporting and analytics. We are looking for a hands-on person who can help expand our analytics & reporting capabilities and drive business-critical initiatives. Key Objectives/Deliverables: Know Lilly TA business and our internal business partners. Build and exhibit deep expertise on available data sets and supports data enabled decision making by developing data lakes, insights, reporting & visualization Execute and monitor operations tasks to ensure timely availability of data in a reporting / dashboard structure to the business. Perform thorough data validations to ensure data quality Respond to queries from internal stakeholders Consistently meet operations SLAs Perform incident resolution and root cause analysis to support data and reporting operations Consistent delivery of high quality, timely and insightful reports to enable stakeholders and senior leadership to take key decisions Develop and publish regularly, different execution dashboard as per the business roadmap & requirements Descriptive analytics and visualization to provide data-based insights on planning, execution and outcomes Demonstrate deep understanding of information and material flows, processes, procedures, systems, and methods Demonstrate understanding of internal business partnersu2019 people, processes, and technology Partner and collaborate with other site-level teams to identify synergies and implementation of best practices Technical Skills Expertise in writing and debugging efficient SQL queries. Strong experience in data visualization tools - Power BI or Tableau (Power BI preferred) u2013 Should be able to independently design and develop dashboards as per business requirement. Advanced MS-office skills (MS-Excel and MS-PowerPoint) Coding: SQL mandatory and one of R, Python would be good to have Analytical Skills Experience in business analytics Data cleaning and preparation skill (database querying, descriptive statistics) Problem solving skills and lateral thinking ability and an eye for detail Educational Requirements: Bacheloru2019s or Masteru2019s degree in sciences or quantitative discipline i.e. Finance, Econometrics, Statistics, Engineering or Computer Sciences Additional Preferences: At least 7-9 years of evolving experience in data management, pharma market intelligence, performance reporting/visualization and/or descriptive analytics for leadership, with demonstrated results in understanding, structuring, and making sense of unfamiliar and messy datasets Experience with project management software (e.g., Wrike, JIRA, Adobe Workfront) and proficiency in a variety of PC applications and multifunctional diagramming tools including Microsoft Project, Visio, Lucid Chart etc. Strong work ethic and personal motivation Interpersonal and communication skills with ability to work across time zones. Strong stakeholder management skills Ability to operate effectively in an international matrix environment. Strong team player who is dynamic and result oriented Proven planning and organizational skills Proven ability to manage multiple projects at a time with flexibility to adjust quickly and effectively to frequent change and altered priorities Product Launch experience Demonstrated enthusiasm and the ability to work under pressure to meet deadlines Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form () for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lillyu00A0does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Assistant Manager, SOX & Compliance It&rsquos a SOX compliance role, person will be responsible for handling large projects encompassing the entire gamut of SOX (from conceptualization to crafting to implementation of the entire SOX program including documentation and control testing, evaluating internal controls, reliability of financial reporting, compliance with applicable laws and regulations and effectiveness and efficiency of operations including cost management.) Responsibilities . Play a key role in leading small team in assignments. . Ability to independently execute SOX and audit assignments. . Experience of leading / handling SOX and Audit engagements. . Ability to craft and assess process and controls and drive improvements. . Experience in service delivery, team handling, work with all levels of staff and supervision of team members. . Good analytical and interpersonal skills. . Good understanding of technical platforms and risk management practices. Qualification we seek in you! Minimum Qualifications . CA/MBA Required qualifications . Proven experience into IA + SOX/IFC, with exposure in verticals such as Life Sciences, Mfg, Pharma, Auto etc. Preferably should have experience in more than one vertical. . Team handling experience. . Excellent communication and executive presence to connect at senior level and ability to influence those partners. . Ability to work with multiple partners in various time zones. . Experience of working in international client facing roles on SOX and Audit engagements preferred. . Good command over English language and strong written and verbal communication skills is a requirement . Experience in service delivery, team handling, and supervision of team members . Good understanding of leading risk management and audit practices . Good knowledge and experience of MS word, Excel, PowerPoint, Visio . Must be able to work, at times, multiple assignments simultaneously. . Strong report writing and presentation skills, an analytical mind, and problem solving abilities. . Position requires the ability to work effectively with all levels of staff and handle confidential information discretely and professionally. . Must be able to react to deadlines with flexibility and professionalism.. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Domain SME / BA For Manufacturing For LS Job Summary: Senior Business Analyst with strong domain expertise in Life Sciences manufacturing. This hybrid role blends the analytical rigor of a BA with the strategic insight of a Subject Matter Expert (SME). You will collaborate with clients to analyze business needs, define compliant and scalable technology solutions, and bring industry best practices to digital transformation initiatives. Key Responsibilities Business Analysis & Solution Design: Elicit, analyze, and document business and functional requirements from Life Sciences manufacturing stakeholders. Translate client needs into actionable user stories, use cases, and process flows for development and solutioning teams. Collaborate with architects and delivery teams to design solutions aligned with manufacturing operations and regulatory standards. Domain Advisory Act as a trusted advisor to clients by providing insights into industry best practices across GMP, batch processing, MES, QA/QC, and shop floor integration. Guide clients in aligning technology solutions with compliance requirements (e.g., 21 CFR Part 11, GAMP 5, GMP). Contribute to validation strategies and regulatory readiness for digital systems. Client Engagement & Pre-Sales Support Participate in discovery workshops, assessments, and solution ideation sessions with prospective clients. Support proposal development with domain input, business case justifications, and solution outlines. Help craft roadmaps for digital transformation initiatives, particularly around MES, ERP, LIMS, or other manufacturing IT systems. Thought Leadership & Enablement Stay up-to-date with Life Sciences manufacturing trends and bring forward innovative ideas (e.g., digital twins, real-time release, AI in QA). Contribute to internal knowledge repositories and mentor junior BAs or team members on domain topics. Required Qualifications Bachelor degree in Life Sciences, Engineering, or a related field. 8+ years of experience as a Business Analyst, with 3+ years in the Life Sciences manufacturing domain. Deep understanding of manufacturing operations, systems (MES, ERP, LIMS), and regulatory frameworks. Strong communication and collaboration skills and the ability to work with both business and technical stakeholders. Proficiency in tools such as Visio, JIRA, Confluence, and data visualization/reporting platforms Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. Qualifications 3+ years of experience designing conversational experiences for voice-based bots. Experience working with conversational AI platforms, especially Google Dialogflow. Strong writing skills, with an ability to write natural, human-centric dialogue. Familiarity with call center operations, IVR/ Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io or any other suitable tools. Solid understanding of business use cases and the value conversational AI brings to organizations. Basic understanding of NLP concepts, including intents, entities, and training data. Experience conducting UX research or usability testing for voice interfaces is a plus. Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. Nice to have: Knowledge of SSML, speech tuning, and TTS/ASR best practices. Basic knowledge on any programming language such as C++, C#, Node.js, or JavaScript. Portfolio showcasing conversational projects, IVR flows, or bot design samples. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Job Description Summary As a Lead LV Secondary Engineer, you will report to the LV Engineering Manager and will be part of a highly motivated and dynamic team of engineers working on the requirement, design, integration, installation, and commissioning of HVDC and AC Control and Protection System. Job Description Roles and Responsibilities Overseeing the overall technical solution that meets customer Requirement. This includes the following actives: Requirement Capture, Gap Analysis Define Schematic diagrams requirements of the Control & protection system and produce detailed design documentation, drawings, test specification and test report. Prepare substation Single line diagrams & Protection Single line diagrams and Protection list & specification. Prepare Principal diagrams (Interlockings, Protection actions, Polarities, HVDC specific functions) Define Control Panel requirements and produce detailed design documentation for the control system using standard design blocks. This Includes The Following Panel Electrical Schematics (using Engineering Base tool) Wire/Cable Schedules Routine Test specification General Assembly drawings Bill of Materials Prepare Technical specification for cabling, fibre optic, cable list & Cable routing Oversee the testing and FAT witnessing of the Control System. Assist site activities relevant to the installation and commissioning of the control system. Interface with equipment supplier and reviewing in-house designs and those produced by external contractors and analyse a variety of engineering data, documents, and reports. Prepare design models for the new project using available design tools Ensure that design projects are undertaken by competent personnel and sub-contractors reviewing designs created by others Participate in the investigation of technical problems and the establishment of procedures and corrective actions to avoid recurrences. Prepare Bill of Material for LV equipment using available tools. Prepare replies to customer comments on technical submittals in coordination with project management. Attend meeting with customers/contractors/ consultants for technical discussions. Prepare design calculations including DC Load, power consumption & heat dissipation data calculations. Managing small team on project, provide technical guidance and mentoring as necessary Required Qualifications Engineering degree in electrical or electronic engineering. 10 years minimum experience in an EPC project environment in the T&D, Power Gen, or Oil & Gas industries, with at least 2 projects as an engineer responsible for the business. Motivated to evolve in an international environment & recognizes himself in our key values. Good leadership, listening and communication skills. Experience in functional team management. Good experience in managing technical interfaces and systems integration. Solid knowledge of conventional substation control system design. Solid experience in the design of control and protection cabinets, preferably in high voltage substation or power plant environments. Good knowledge of the control and protection functions of high voltage AC substations Good knowledge of ancillary services engineering in a substation environment and understanding of design/commissioning of secondary systems. Knowledge of networking and telecommunications. Experience with engineering tools such as AutoCAD, Engineering Base or Microsoft Visio. About GE Vernova Grid Solutions: At GE Vernova Grid Solutions we are electrifying the world with advanced grid technologies. As leaders in the energy space our goal is to accelerate the transition for a more energy efficient grid to full fill the needs of tomorrow. With a focus on growth and sustainability GE Vernova Grid Solutions plays a pivotable role in integrating Renewables onto the grid to drive to carbon neutral. In Grid Solutions we help enable the transition for a greener more reliable Grid. GE Vernova Grid Solutions has the most advanced and comprehensive product and solutions portfolio within the energy sector. Our engineers are always up for the challenge - and we’re always driven to find the best solution. Our projects are unique and interesting, and you’ll need to bring a solution-focused, positive approach to each one to do your best. Surrounded by committed, loyal colleagues, if you can dare to bring your ingenuity and desire to make an impact, you’ll be exposed to game-changing, diverse projects that truly allow you to play your part in the energy transition. What We Offer Working in an international team which is part of global Engineering HVDC Centre of Excellence within Grid Integration based in Stafford. A key role in a dynamic, international working environment with a large degree of flexibility of work agreements Competitive benefits, and great development opportunities Additional Information Relocation Assistance Provided: Yes Show more Show less

SLK is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership, led by an evolutionary mindset. For over 20 years, we've helped organizations across diverse industries - insurance providers, financial service organizations, investment management companies, and manufacturers - reimagine their business and solve their present and future needs. BASIC INFORMATION ON THE POSITION Position Name Technical Leader - Software Mandatory/Required Skills & Location Location Mandatory/Required Skills PURPOSE OF THE ROLE Provide Analysis & Design model (High Level Design) / Architecture and a direction for a project Own Analysis & Design model (HLD) or architecture of a project Ensure quality of technical deliverables of a project KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Interact with business and technical stakeholders to understand requirements, challenges and expectations 2. Understand the customer and end user requirement (both explicit and implicit) 3. Ensure quality of deliverables to the satisfaction of the customer and end user expectation 4. Support functional requirements gathering. 5. Ensure all the non-functional requirement is captured 1. Understanding requirements of the project in-line with the overall project scope 2. Develop & own Architect / High Level design. Ensure and own high quality technical deliverables 3. Work with Analyst & designer / Senior developers to ensure detailed design is as per architecture, standards and meets all the requirement (Implicit and explicit) 4. Work with developer to ensure implementation / development of code as per the design & standards and meets requirement (implicit and explicit) 5. Assist PO / Architect in developing detailed project plan 6. Assist Project Lead for the successful execution of the project (estimation, dependency identification, reviews, customer satisfaction, etc) 7. Adherence to standards and guidelines 8. Peer reviews 9. Ensure on-time delivery of allocated tasks 10. Support during software deployment and post go-live activities 11. Root cause analysis & corrective measures on defects / issues identified 1. Contribute to Organizational knowledge base thus bringing in reusability and reducing operational cost 2. Quality of deliverables as defined by the SLK Process and thus reduce re-work 3. Contribute to re-usable of code / components 1. To guide / mentor Analyst & Designer and development team to perform their job efficiently 2. Conducting reviews with team members on the work assigned and resolve if there are any issues / concerns on the deliverables. 3. Help Project owner in identifying and allocating right resources, considering the project needs , skill set and aptitude of the resources 4. Team Collaboration 5. Learning initiatives as per the plan 1. Explore new technology trends and apply in appropriate scenarios to deliver value to team, customer and Organization 2. Be appraised about trends in technology / domain related solution EDUCATION QUALIFICATION Engineering Graduate / BSc in Computer Science / Information Science or Equivalent MINIMUM EXPERIENCE REQUIRED 8 to 10 Yrs of IT experience in Development. DOMAIN/ FUNCTIONAL SKILLS SDLC understanding Engineering Concepts (Design and Programming) Design concepts and associated tools Programming languages and associated tools Development process and associated tools MS Office (word, Excel, Power point, visio, etc)skills

SLK is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership, led by an evolutionary mindset. For over 20 years, we've helped organizations across diverse industries - insurance providers, financial service organizations, investment management companies, and manufacturers - reimagine their business and solve their present and future needs. BASIC INFORMATION ON THE POSITION Position Name Trainee - Software Mandatory/Required Skills & Location Location Mandatory/Required Skills PURPOSE OF THE ROLE To develop / maintain a module as per the design KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Participate in Customer calls and understand customer expectations 2. Provide Status reports to leads as per defined timelines 1. Understanding requirements of the modules/components assigned in-line with the overall project scope. 2. Prepare Unit test plan & cases and perform unit testing 3. Implementing/developing the code as per design. 4. Adherence to coding standards and guidelines 5. Ensure on-time quality delivery of allocated tasks 6. Compliance to SLK policies and procedures like Timesheet/Leaves management etc 7. Assisting Senior Developer / Analyst & Designer in preparation of Integration Test Plan 8. Providing support during integration testing, system testing 9. Resolving any defects reported by peer reviews, independent verification and validation and testing. 10. Peer review 1. Quality of code as defined by the SLK Process 2. Contribute to re-usable of code / components 1. Team Collaboration 2. Learning initiatives as per the plan EDUCATION QUALIFICATION Engineering Graduate / BSc in Computer Science / Information Science or Equivalent MINIMUM EXPERIENCE REQUIRED 2 to 4 Yrs of IT experience in Development. DOMAIN/ FUNCTIONAL SKILLS SDLC understanding Engineering Concepts (Design and Programming) Programming languages and associated tools Development process and associated tools MS Office (word, Excel, Power point, visio, etc)skills

As the CTIO Audit and PMO Manager , you will be responsible in driving the Successful driving the IS 9k and 20K Audits Engage with internal stakeholders and have the necessary artefacts ready Liaise with External Auditors and make sure OB Audits is fully compliant and we are successful in the Audits (New, Renewal, updates etc) You will engage with the Central Audit team to ensure best practices are set up and are fully aligned to CTIO Goals and objectives for Audits The role also expects to bring in digitization aspect to move away from manual working Main Responsibilities Hands on PMO and Audit Lead Experience in Metrics, KPIs and Key Results /outcomes Lead and manage the Audits IS 9001, 27001 Develop and maintain the IT quality and process framework and ensure its alignment with quality standards and ISO requirements for global IT processes Collaborate with internal and external auditors to facilitate ISO audits and ensure successful outcomes Sensitive to Leadership asks, demands, and information Ability to Navigate the Organization, Telco background Orange Business experience a bonus Ability to gel with Teams at all levels Run audit workshops, Presentations and Governance calls, reporting Disciplined, self starer with minimal supervision Work with relevant tools team, manage change and get the relevant parameters digitized and enable system capture Put in place and help in automating the artefacts collection process needed as a part of IT audits (IS 9K and 20k) Assertive, enable teams to achieve targeted audit results and course correct Run workshops, Presentations and Governance calls, reporting Profile Experience Range - 12+ Years Ability to Navigate the Organization, Telco background, Orange Business experience a bonus Experience in Audits Especially IS 9001 and IS 20001 Strong in Business Analysis, As is flow diagrams, root cause analysis, Visio and Reporting - Power BI Experience and exposure to Transformation, SAFE Agile, Contract, Vendor, supplier Management Foster a culture of continuous Improvement Exposure to PPM tools, reporting tools etc Big Picture, connect the dots Self-Starter, Ability to deliver with minimal supervision Skills Sensitive to Leadership asks, demands, and information Results-oriented, action-oriented Good Communication Skills Ability to work in a fast-paced and dynamic environment, managing multiple priorities and deadlines Metric and Number driven Ability to handle pressure and works towards stringent timelines CTIO Audit and PMO Manager (12+ Years) Bangalore Responsible to set up the IS Audits practice, policies , procedures , templates Benchmark best practices for Audits from other units and divisions Governance framework to collate and publish artefacts across multiple stakeholders as needed and advised by External Audit process Enable digitalization of parameters needed for all related info for System driven Audits Support the PMO Performance teams where needed Innovate and foster a culture of continuous improvement

About the role Youll be at the heart of developing and maintaining our sophisticated in-house commercial insurance products. You will have the opportunity to join one of our product teams and contribute to the development of functionality which generates real business impact. About the team Our team is responsible for the building products & solutions for Corporate Solutions business unit. We closely collaborate with other teams and colleagues around the globe in shaping up and developing products. Your responsibilities include Clarification of business requirements and translation of them into functional and technical specifications including business architecture, process maps, wireframes and data models Ensure functionality of the User Story is properly specified, and all required data and background analysis is available to the whole team Design and definition of related test cases and supporting the PO in the creation of acceptance criteria Engage with Platform Product Owners, Technology Leads, Business Process Managers, Business Architecture and the Data Office on the end-to-end consistency of system, process and information architecture. Anticipating and analyzing the needs of the customers to find solutions to address their problems Organizing the Product Backlog based on the prioritization provided by the Product Owner Own support of one or more business applications in production, fronting user requests and addressing them, or triaging to development team for more difficult cases. Prepare and maintain project documentation on the corporate Wiki About you Are you passionate about product development and technology? Are you eager to support business and serve as a value adding force to create an impact? This job is for you! You should bring the following skills and experiences 5+ years of experience as Requirements Engineer or in similar roles Excellent stakeholder management, communication and presentation skills Strong grasp of Agile methodologies and experience working in cross-functional product teams Proficiency in tools like Jira, or similar Agile management platforms like Azure DevOps Proficient in Visio or other process mapping tools, good knowledge of BPMN Experience with Commercial Insurance is a plus

About Arctera Arctera keeps the world s IT systems working. We can trust that our credit cards will work at the store, that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera. Arctera is behind the scenes making sure that many of the biggest organizations in the world - and many of the smallest too - can face down ransomware attacks, natural disasters, and compliance challenges without missing a beat. We do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec. Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage, and defend against illegal or immoral use of information. It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation - and the arrival of the age of AI - has set the course for a new explosion in data creation. Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all our data safe. Responsibilities: We are looking for candidates who have experience with file systems, storage and cloud technology for data protection solution. You should also have an eye for great design and a knack for pushing projects from conception all the way to customers. In this role, you will design and develop data protection solutions using the latest technologies. You will own product quality and overall customer experience. You will also propose technical solutions to product/service problems while refining, designing and implementing software components in line with technical requirements. The Sr. Software Engineer will productively work in a highly collaborative agile team, coach junior team members, actively participate in knowledge sharing all while communicating across teams in a multinational environment. Minimum Required Skills include: MS/BS in Computer Science/Computer Engineering or related field of study with 5+ years of relevant experience Full understanding of file systems, storage and cloud technologies, emerging standards and engineering best practices Strong communication skills, both oral and written Designs, develops and maintains high quality code for product components, focusing on implementation. Solid knowledge of algorithms and design patterns Mastered the fundamentals of programming and/or debugging skills in C++, C #, and/or Java, Javascripts and AngularJS Skills in scripting languages such as Perl, Python or Ruby on Rails Proficient in API fundamentals and best practices Skills with Office Application Suite Microsoft Access, Excel, Word, PowerPoint and Visio, both in use and automation Knowledge of databases and SQL Knowledge of operating Systems: LINUX/UNIX Object Oriented Language Agile Process Strong problem solving and organizational skills Desired Skills include: Knowledge and experience with OpenStack, Hadoop or Cassandra Experience working with tools like Jasmine, Karma, Gulp, Grunt and Protractor Experience in Agile development methodologies including unit testing and TDD (test-driven development) Working knowledge of delivering into cloud based environments using standard CI/CD tools (Jenkins, Artifactory, Spinnaker, SonarQube) and best practices Knowledge of cloud IaaS/PaaS and Microservices design a plus Ability to collaborate with various teams to implement innovative and viable solutions for commercial product and internal tool user interfaces Ability to communicate and collaborate among cross-functional teams in a multinational environment

Business Analyst U.S. Payroll & Accounting Software - CheckMark India Business Analyst U.S. Payroll Accounting Software Department: Product Job Type: Full Time Location: Hyderabad Experience: 2-4 Years Shift: Day Shift Open Positions: 1 Open Position CheckMark India is hiring a Business Analyst to help drive the success of our payroll and accounting software products. The ideal candidate will bridge the gap between business needs and technical solutions by gathering requirements, documenting processes, and collaborating closely with the Product, Software Development, and QA teams. Key Responsibilities: Gather, analyse, and document business requirements related to payroll and accounting systems. Create detailed functional specifications, user stories, and workflows for development teams. Coordinate with Development, Testing, and PS teams to ensure accurate implementation and testing of features. Support UAT (User Acceptance Testing) by preparing test cases and validating outputs. Monitor software performance and assist in the continuous improvement of payroll and accounting features. Analyze and ensure compliance with applicable payroll laws and accounting standards. Facilitate meetings with internal stakeholders and subject matter experts to gather insights and validate requirements. Required Skills and Qualifications: Master s/Bachelor s degree in Business Administration, Finance, Accounting, or a related field. Must have 2 4 years of experience as a Business Analyst in a software development environment, preferably in payroll or accounting domains. Must have experience in U.S. payroll and tax reporting processes, accounting principles, and statutory compliance. Proficiency in business analysis tools (e.g., JIRA, Visio, Excel). Excellent communication, problem-solving, and documentation skills. Ability to translate complex business needs into clear and concise requirements. About CheckMark: CheckMark India (Pvt.) Ltd. is a subsidiary of CheckMark, Inc., headquartered in the United States. CheckMark s comprehensive suite of solutions is designed to simplify complex business processes, enabling small businesses to efficiently streamline payroll management, manage their financial operations, and stay compliant with tax regulations. With a legacy built on delivering reliable, user-friendly software and personalized support, CheckMark continues to foster growth and innovation in the global market. Why CheckMark: CheckMark has a long history of providing high-quality payroll, accounting, and tax software solutions to small businesses and CPAs in the United States and Canada. By joining CheckMark, you will have the opportunity to work with a dedicated and experienced team committed to helping small businesses succeed. Working at CheckMark offers the chance to be part of a company focused on innovation and excellence, which values integrity, diversity, and respect. With over 41 years in business, CheckMark provides stability, a proven track record of success, and the fulfillment that comes from supporting and enabling the growth of small businesses. Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Description About Invenio Invenio is the largest independent global SAP solutions provider serving the public sector, as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organisations to modernise so they can operate at the speed of today s business. We understand the complexities of international businesses and public sector organisations, working with stakeholders to drive change and create agile organisations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com . SAP Testing Consultant Hiring Location: India SAP Skills 3-6 years of experience in one or more SAP Modules (especially FICO). Stages of Software Development Life Cycle (SDLC), software testing Life Cycle (STLC), and Bug Life Cycle. Experience in Mobile Testing using Device, Simulators etc Experience with other automation tools will be a plus Experience with CI-CD will be preferred At least one full life-cycle implementation project (From Blueprint/Explore through Go-live). Develop, Update and Maintain/execute Test Suites, Test Cases, Test Data. Understands Testing Metrics. Ability to use Service Marketplace to create tickets, research notes and review release notes. Technical background and an understanding of the SAP application systems. TOSCA and automation experience can be additional Responsibilities Review of software requirements. Support the lead in estimation and planning of testing activities. Prepare of test cases and test data. Execution of test cases and test data. Meet organization testing metrics such as productivity, defect removal efficiency. Prepare test status reports. Map Test Cases with requirements, generating RTM and test results using tools such as HP ALM/Quality Center/Focused build. Prepare User Manuals, Training Materials and Videos. Provide walkthroughs and/or demos to stakeholders on Business Processes. Prepare a Training plan and execute to meet timelines. Business Skills Excellent oral and written communication skills, the ability to communicate with others clearly and concisely. Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio. Understanding of business processes for focus area or module. Consulting Skills Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff. Ability to explain ideas and concepts to other project team members and to client personnel. Has a solid foundation for consulting soft skills necessary for client engagements. Ability to interpret requirements and apply SAP best practices. Supervision Skills Self-starter with the ability to manage their own time and task in order to meet project milestones. Can manage their own time/task lists in order to meet project milestones. Leadership Skills Maintains positive working relationships with others. Seeks ways to increase their level of contribution and team effectiveness. Works in conjunction with peers; and may mentor to other associate consultants. Works well as a member of a team Seeks ways to increase their level of contribution/team effectiveness. Personnel Development Focused on self-development to become a team leader/module expert. General Skills/Tasks Assists the project team efforts in developing solutions for client situations. Assist in evaluating and designing application and/or technical architectures. Assist team effort in developing solutions for projects. Completes assignments within budge, meets project deadlines, makes and keeps sensible commitments to client and team. Meets billing efficiency targets and complies with all administrative responsibilities in a timely & effective manner. Keeps project management apprised of project direction and client concerns. Analyzes and develops reliable solutions which comply with specifications and standards, executes system test. Understands SAP methodologies, tools, standards, and techniques. Understands client s business and technical environments. Completes project documentation, demonstrates effective organizational skills, with minimal supervision. Meets quality standards, correctly prioritizes own activities in accordance with project plan and budget. Provides project team leaders with updates on the progress and difficulties encountered and provides value-added insight and understanding. .

Business Analyst U.S. Payroll & Accounting Software - CheckMark India Business Analyst U.S. Payroll & Accounting Software Department: Product Job Type: Full Time Location: Hyderabad Experience: 2-4 Years Shift: Day Shift Open Positions: 1 Open Position CheckMark India is hiring a Business Analyst to help drive the success of our payroll and accounting software products. The ideal candidate will bridge the gap between business needs and technical solutions by gathering requirements, documenting processes, and collaborating closely with the Product, Software Development, and QA teams. Key Responsibilities: Gather, analyse, and document business requirements related to payroll and accounting systems. Create detailed functional specifications, user stories, and workflows for development teams. Coordinate with Development, Testing, and PS teams to ensure accurate implementation and testing of features. Support UAT (User Acceptance Testing) by preparing test cases and validating outputs. Monitor software performance and assist in the continuous improvement of payroll and accounting features. Analyze and ensure compliance with applicable payroll laws and accounting standards. Facilitate meetings with internal stakeholders and subject matter experts to gather insights and validate requirements. Required Skills and Qualifications: Master s/Bachelor s degree in Business Administration, Finance, Accounting, or a related field. Must have 2 4 years of experience as a Business Analyst in a software development environment, preferably in payroll or accounting domains. Must have experience in U.S. payroll and tax reporting processes, accounting principles, and statutory compliance. Proficiency in business analysis tools (e.g., JIRA, Visio, Excel). Excellent communication, problem-solving, and documentation skills. Ability to translate complex business needs into clear and concise requirements. About CheckMark: CheckMark India (Pvt.) Ltd. is a subsidiary of CheckMark, Inc., headquartered in the United States. CheckMark s comprehensive suite of solutions is designed to simplify complex business processes, enabling small businesses to efficiently streamline payroll management, manage their financial operations, and stay compliant with tax regulations. With a legacy built on delivering reliable, user-friendly software and personalized support, CheckMark continues to foster growth and innovation in the global market. Why CheckMark: CheckMark has a long history of providing high-quality payroll, accounting, and tax software solutions to small businesses and CPAs in the United States and Canada. By joining CheckMark, you will have the opportunity to work with a dedicated and experienced team committed to helping small businesses succeed. Working at CheckMark offers the chance to be part of a company focused on innovation and excellence, which values integrity, diversity, and respect. With over 41 years in business, CheckMark provides stability, a proven track record of success, and the fulfillment that comes from supporting and enabling the growth of small businesses. Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

SUMMARY The Core Portfolio provides all of Expeditors with critical enterprise IT services to the other Portfolios, our operations, and our clients. The Architect provides guidance and is responsible for aligning with the enterprise strategic direction related to design and support Expeditors hybrid cloud environments, supports critical enterprise IT services that are secure, resilient, scalable, and modern. KEY RESPONSIBILITIES Develop and maintain architectural blueprints and strategies for cloud-based and other solutions, ensuring alignment with Organizational and Portfolio objective and technical standards. Architect and implement robust data management strategies, including data governance, security, and analytics, within the cloud environment. Design and implement comprehensive security measures to protect cloud-based systems and data, adhering to industry best practices and compliance standards. Drive standardization and automation into all aspects of the cloud and other platform Lead the migration of existing applications and infrastructure to cloud platforms, primarily Azure, optimizing costs and performance. Bridge the gap between on-premises data centers and cloud environments, ensuring seamless integration and migration of workloads. Foster effective communication and collaboration with stakeholders, including business teams, architect community, technical teams, and external vendors. Work closely with other portfolio architects to drive common objectives and ensure consistency across the organizations initiatives. Provide guidance, mentorship, and technical support to team members, helping them resolve issues and achieve project goals. Work closely with onsite portfolio architect to ensure effective communication, knowledge sharing, and coordination of projects. Understanding and documenting the current systems and their integrations. MINIMUM QUALIFICATIONS The experience required is 15 - 25 years of experience. A deep understanding of architectural principles, design patterns, and best practices. Proficiency in working

We are seeking an SAP EDI Consultant with minimum experience of 1 to 3 years within SAP ECC. Requirements: Process knowledge within the SAP core modules for tkMNA; FI/CO, SD, MM, WM, TR, QM and PP. Experience in testing EDI functionality in both, SAP ECC and PI/PO. Proven ability to work independently and as a team member. Excellent organizational, multi-tasking, and time-management skills. Excellent evaluation skills and troubleshooting abilities. Ability to concurrently work on multiple tasks. Experience with O365 Microsoft products (Teams, Word, Visio, PowerPoint and Excel). Experience with Agile Methodologies. Experience in using Atlassian products such as Confluence and JIRA. #LI-Hybrid #LI-DN1

Digital Buildings Global Engineering Centre (GEC) BMS Software Manager Our mission in Schneider Electric is to be the digital partner for Sustainability and Efficiency. We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centres, infrastructure and industries. We are the most local of global companies . We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values. The mission in the GEC is to drive the strategic transformation of the engineering function within the Digital Buildings systems & project business to increase our competitiveness & improve our margins through establishing a collaborative working relationship between the Country and our Global Engineering Centre for BMS in India. What is the role? Individual contributor role based in Bangalore and reporting to DGM An exciting and challenging role for BMS SW Man ager to join our team . Key responsibilities for this role include, but are not limited to Knowledge of DDC programming in proprietary programming platforms, PLC programming in FBD and / or Script or Ladder diagram Knowledge of building management system protocols like BACnet, LonWorks, Modbus, OPC and others Command on communication to interact single-handedly with global customers, understand requirements and translate them to deliverables Minimum 3-10 years of experience as a BMS Software Engineer Ability to plan and implement work utilizing engineering standards and technology principles and established company processes and procedures Familiarity with standard progress reporting tools and processes will be an added advantage Exposure to HVAC domain systems and applications like Air Handling Units, Chiller/Boiler Systems, Variable Air Volume Boxes etc. and ability to engineer a turnkey solution around them Working knowledge and understanding of electrical engineering concepts Ability to troubleshoot different HVAC Software Control loops Ability to perform functionality checks as per requirements and specifications Ability to understand and interpret sequences of operation, plant schematics and system architecture in order to design a working solution as per specifications Knowledge of the theoretical / practical aspects of building automation regulations and codes relating to air conditioning and management of air, water plants etc. across different geographies Ability to ensure quality, defect free deliverables, on time deliveries with customer satisfaction Ability to perform offline programming, testing and FAT implementation and documentation to ensure robust, high-quality deliverables Collaborate with Design and Graphics teams for effective and timely deliveries Work experience in global projects and/or in global engineering centers will be considered as an advantage Ability to understand and interpret sequences of operation, plant schematics and system architecture to create graphics as per standards defined Experience in generation of Floorplan graphics, Equipment graphics and Network layouts IN Visio /AUTOCAD/other Applications Command on communication to interact with global customers, understand requirements and translate them to deliverables Knowledge of building management system protocols like BACnet, LonWorks, Modbus, OPC and others Working knowledge and understanding of basic electrical engineering concepts Ability to perform functionality checks as per requirements and specifications Ability to ensure quality, defect free deliverables, on time deliveries with customer satisfaction Basic knowledge of software to integrate graphics with application Knowledge on third party tools used globally for graphic standards of tools Familiarity with standard progress reporting tools and processes will be an added advantage Collaborate with design and software team for effective and timely delivery of graphics B.E Mechanical (HVAC)/ Electronics & Communication, Instrumentation

Cloud Program Manager, ITSCM Bangalore, Karnataka, India The objective of Operational Resilience is to protect our people, customers and brand by sustaining critical customer services at acceptable levels while responding to expected and unexpected disruptions and adapting to changes in our operating environment This position is associated with the discipline of IT Service Continuity Management (ITSCM) & IT Resilience (ITR) and enables AXA XL to build and maintain appropriate levels of resilience and readiness within our core business functions and their critical services and ensures regulatory and AXA Group compliance This position is responsible for overseeing a variety of activities and supporting the Head of ITSCM in fulfilling AXA XLs global requirements for Information Technology Service Continuity and Disaster Recovery It plays a pivotal role in assessing and validating the organizations capabilities to respond effectively to disruptive events The Cloud Program Manager will play a critical role in ensuring that our technical recovery strategy documentation aligns with IT Service Continuity Management (ITSCM) & IT Resilience (ITR) standards This position will represent ITSCM in various technical committees, providing guidance on adherence to established standards and contributing to the development of a resilient cloud architecture The role is essential in maintaining compliance with regulatory requirements and industry best practices, thereby supporting AXA XLs operational resilience objectives, and support other leads facilitating tests and exercises with business and IT teams across diverse geographical locations Additionally, this position is expected to build an effective relationship with other functions within Security to address various other transversal topics around the Security aspects of AXA XL s 3rd parties/vendors This position is also responsible to manage and the ITSCM & ITR Standards for the Cloud and other process documentation and dashboards/reports and supports the execution of controls and processes that contribute to the success of the overall program As a Program Manager should have the capability, experience and skills to lead the junior team members, take on difficult conversations to defend our position as on our controls; should have a structured approach and ability to manage the involved senior stakeholders effectively Can lead the assigned responsibilities self-directedly and take ownership of their assigned program components as per the annual strategic plan What you ll be DOING What will your essential responsibilities include? Lead governance and ensure compliance of technical recovery documentation prepared by IT teams in accordance with ITSCM standards Conduct regular reviews and updates of documentation to reflect changes in technology, processes, and business requirements Act as the ITSCM representative in technical committees, advocating for best practices and standards within Azure cloud architecture Collaborate with stakeholders to align technical strategies with organizational resilience goals Provide leadership and oversight on technical standards to be followed within the Azure cloud environment, ensuring alignment with industry standards such as ISO 22301 and NIST guidelines Monitor adherence to regulatory requirements and AXA Group standards related to IT resilience and service continuity Develop and implement disaster recovery plans specific to cloud architecture, ensuring that critical services can be promptly restored in the event of a disruption Facilitate business impact analyses and risk assessments to identify critical IT systems and applications Build effective relationships with cross-functional teams, including Global Technology, Procurement, Third Party Risk Management, and Security functions to ensure comprehensive coverage of resilience topics Communicate effectively with senior management and stakeholders regarding technical recovery strategies and standards Coordinate and execute disaster recovery exercises and tests, ensuring that recovery processes are validated and documented Track improvements and issues identified during exercises, working towards resolution and continuous improvement of ITSCM practices Provide guidance and training to junior team members on ITSCM standards, technical recovery documentation, and Azure cloud resilience best practices Promote a culture of resilience and preparedness within the organization Stay abreast of emerging trends and technologies in cloud architecture and resilience to inform best practices and standards Contribute to the development and implementation of ITSCM methodologies and tools that enhance organizational resilience Contribute to and help drive strategic ITSCM/DR initiatives Ability to interface with Senior IT Managers You will report to Program Lead, ITSCM & ITR - Operational Resilience What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Experience in IT operations, infrastructure and/or change management, including 3rd party vendors/suppliers Relevant years of experience in cloud architecture, specifically with Azure Experience in IT Service Continuity Management, disaster recovery, or related fields is preferred Insurance, Reinsurance, or Financial Services Industry experience a plus BA/BS degree in Computer Science, Information Technology, Engineering, or a related field; master s degree preferred Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, ITIL, or equivalent is highly desirable Excellent understanding of ITSCM principles, cloud architecture, and resilience strategies Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams Ability to travel up to 10% to domestic and international locations Ability and motivation to work in a agile environment to support the team and our stakeholders when mostly required, such as during a response to business interruption events or accelerated risk response priorities Desired Skills and Abilities: Ability to communicate with upper management/executive level Solid interpersonal skills to interface with operational managers, staff and 3rd party vendors Working knowledge of personal computers and MS-Office applications, including Word, Excel, PowerPoint, Project, Visio and Outlook Solid understanding of Azure services, disaster recovery planning, and relevant technologies (e g, virtualization, data replication) Familiarity with industry standards and frameworks related to IT resilience (e g, ISO 22301, NIST)