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2.0 - 7.0 years
4 - 9 Lacs
Mumbai Suburban
Work from Office
Job Title : Knowledge Anchor Designation : A/SA Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Pune
Work from Office
Job Title : Knowledge Anchor Designation : A/SA Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Chennai
Work from Office
Job Title : Knowledge Anchor Designation : A/SA Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Chandigarh
Work from Office
Job Title : Knowledge Anchor Designation : A/SA Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Manesar
Work from Office
Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Kharar
Work from Office
Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Bengaluru
Work from Office
Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Navi Mumbai
Work from Office
Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Panchkula
Work from Office
Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Faridabad
Work from Office
Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Gurugram
Work from Office
Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Noida
Work from Office
Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Mohali
Work from Office
Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Thane
Work from Office
Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Hyderabad
Work from Office
Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Tiruppur
Work from Office
Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Dombivli
Work from Office
Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Pimpri-Chinchwad
Work from Office
Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Mumbai
Work from Office
Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
3.0 - 8.0 years
22 - 27 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Systems Engineering General Summary: General Summary: Qualcomm is the world's leading developer of next generation of always on Display technologies and is committed to building a world-class organization that will lead the industry. Be part of the team developing next generation Display subsystems and Display peripherals. The ASIC Systems Architect is responsible for system architecture definition activities supporting a sophisticated multimedia Low Power Display subsystem catering to various market segments like mobile, XR, compute, IOT, Wearables and automotive products. Candidates will be responsible for all aspects of the ASIC hardware architecture definition/validation including the following: Owning end to end system architecture Capturing detailed technology requirements working closely with product, hardware and software engineering teams for deriving subsystem hardware specification. Engage with all stakeholders and collaborate with cross functional teams to define robust architecture Defining architecture validation plans and reviewing development results Optimization and debug via modelling, system simulation and testing across key criteria including power and performance. Collaborating, reviewing and enabling design and system teams to execute independently from the specifications Engage and provide support from Concept to Commercialization, Post-silicon commercialization support and customer engineering documentation Defining and patenting novel architectures that drive industry leadership. Job Function: Oversees hardware architecture for ASIC systems development for a variety of products. Determines architecture design, and validation via system simulation. Defines module interfaces/formats for simulation. Ability to analyze and solve complex problems through various mechanisms. Ability to optimize architecture for Area, Performance and power efficiency. Evaluates all aspects of the HW architecture flow from high-level development to validation and review. Analyzes equipment to establish operation data, conducts experimental tests, and evaluates results. Uses System tools, such as, MathWorks MATLAB, SIMULINK, VISIO and other toolboxes. Uses language such as HDL, C/C++, System C, Perl, Python. Provides technical expertise for next generation initiatives. Leverages experience in image processing, SoC hardware and computer architecture concepts to develop proposals to address system Display requirements using processor, memory, bus and low-power design techniques. Uses expertise in low-power design methodology, optimization and validation using various CAD tools and design techniques to optimize system power. Leverages experience in digital system performance analysis and systems modelling to ensure performance goals met. Leverages Verilog/VHDL and digital hardware design tools such as Synopsys/Cadence/Mentor ASIC design and simulation tool sets, power analysis and simulation, scripting languages (Python, Perl, TCL, C, etc.) to optimize system. Effectively utilizes advanced problem solving and ASIC engineering practices to resolve complex architecture, design, or verification problems. Writes technical documentation and provides technical expertise for design or project reviews and project meetings. Acts as a tech lead on small to large projects and owns team deliverables of the project Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience. Minimum Qualifications: Bachelor's degree in, Electronics/Computer Science Engineering, or related field and 7+ years of ASIC design, verification, or related work experience. OR Master's degree in Science, Engineering, or related field and 5+ years of ASIC design, verification, or related work experience. OR PhD in Science, Engineering, or related field. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 1 week ago
4.0 - 8.0 years
9 - 13 Lacs
Gurugram
Work from Office
Key Responsibilities: Gather, analyze, and document HR business requirements, processes, and workflows. Translate HR business needs into functional specifications for IT teams or HR technology vendors. Act as a liaison between teams to ensure alignment on system enhancements, upgrades, or implementations. Support configuration, testing, and implementation of HRIS platforms. Conduct gap analysis and recommend process improvements to optimize HR operations. Facilitate workshops and stakeholder meetings in both French and English. Create user stories, use cases, business process models, and other standard BA documentation. Assist in change management, training material preparation, and end-user support during rollouts. Qualifications: 4+ years of experience as a Business Analyst, preferably within the HR domain. Fluency in French and English (spoken and written) is mandatory. Solid understanding of HR functions and HRIS systems. Proven experience with Agile and/or Waterfall project methodologies. Excellent communication, stakeholder management, and documentation skills. Ability to work independently and in cross-functional teams. Proficient in tools such as MS Excel, Visio, Jira, Confluence, or equivalent. Preferred Qualifications: Experience with international HR processes, especially across French-speaking regions. Good to have Certification in Business Analysis (e.g., CBAP, PMI-PBA) or HR systems (e.g., Workday, SAP SuccessFactors). Prior involvement in HR digital transformation or HRIS migration projects.
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Ghaziabad
Work from Office
Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint
Posted 1 week ago
2.0 - 8.0 years
6 - 7 Lacs
Pune
Work from Office
Job Description Your mission at IntegriChain: To help ensure success of high quality and on time delivery of rebate claims processing for IntegriChain s BPSaaS Customers. What this role entails: Processing of Managed Care and/or Medicaid Rebates Download, log and track data and contract submissions Run and create reports/analysis in Excel spreadsheets and other software packages to support payment reviews and approvals Ensure calculations are in compliance with contractual terms Reconcile and document any rebate variances Resolve errors and disputes within the rebate system based on defined set of rules and procedures Follow and ensure compliance with defined business processes and pre-established guidelines to perform the functions of the job Provide updates to management as required on delivery status of assigned work Ensure department SLA s are met for delivery Prepare and analyze ad hoc reporting Support ad hoc projects What success looks like in this role: Rebate claims are delivered on time and are of high quality Data and contracts are downloaded within required SLAs Compliance with department business processes Proactive and clear communication with Team Lead and other business partners Qualifications What you ll need to thrive in this role: Ability to prioritize and manage multiple tasks effectively and work in a fast paced environment Attention to detail, along wi
Posted 1 week ago
5.0 - 7.0 years
12 - 15 Lacs
Pune
Work from Office
Job Title Business Analyst Oil & Gas Digital Solutions (5 7 years exp.) Location Remote, Ready to travel based on project need Role Objective Bridge business needs and engineering execution for digital products in the Oil & Gas sector . You will turn domain specific challenges - across exploration, drilling, production, midstream operations or downstream refining - into clear, actionable requirements that help our teams deliver high value software. Proven experience analysing Oil & Gas processes and at least one end to end release of a digital solution are must haves. Key Responsibilities Discover & Define Lead discovery sessions with geoscientists, production engineers, and field supervisors to capture workflows, data points and success metrics. Map current state processes (well to tank flows, maintenance work orders) and design future state journeys that reduce downtime and improve safety or throughput. Document detailed business requirements, user stories and acceptance criteria in plain language that both engineers and domain experts understand. Analyse Data & Validate Solutions Work with data engineers to specify data sources - SCADA, PI historians, LIMS, ERP/MMS and define data quality checks. Thorough analysis to validate assumptions and establish baselines for KPIs such as OEE, MTBF, NPT or emissions intensity. Partner with QA to design test scenarios that reflect real world edge cases. Support Agile Delivery Groom and prioritise the backlog; ensure stories are Ready before sprint planning. Clarify domain questions for developers and track resolution of defects or change requests. Maintain traceability from requirements to deployed functionality and regulatory mandates. Engage Stakeholders Present sprint reviews to offshore/onshore asset teams, IT leadership and client CXOs. Prepare concise artefacts - process maps, data dictionaries, training decks to drive user adoption. Champion business value throughout the project lifecycle, flagging scope creep and recommending phased delivery when needed. Continuous Improvement & Knowledge Sharing Stay current with digital oilfield trends (predictive maintenance, real time production optimisation, digital twins). Share learnings via internal brown bags and contribute to the Oil & Gas practice playbook. Expected Results Key Metric Target & Measurement Method Business Impact On time delivery 90 % of backlog items accepted by the business on or before the sprint/release commitment date. Keeps project timelines predictable and avoids costly rig or plant schedule overruns. Requirements accuracy 5 % of stories returned for re work due to unclear or missing acceptance criteria. Minimises churn for engineering and reduces defect leakage into UAT/production. Stakeholder satisfaction Average CSAT 4.2 / 5 across quarterly surveys of asset teams, IT leaders and field users. Confirms the product is solving real operational pain points. Domain knowledge depth Peer review 80 % on key Oil & Gas concepts (well lifecycle, OEE, emissions KPIs, industry regulations). Ensures the analyst can translate complex field processes into actionable requirements. Business value realisation Document at least two case studies showing measurable impact (e.g., 2 % uptime gain, 10 % work order cycle time reduction, $X OPEX saved). Demonstrates ROI and supports follow on engagements. Essential Qualifications & Skills Education Bachelor s degree in Engineering / IT required . MBA or relevant master s preferred . Professional Experience 5 7 years total in business analysis or techno functional roles delivering digital solutions. Minimum 3 years hands on work in Oil & Gas (upstream, midstream or downstream) with clear exposure to production operations, asset maintenance or plant/refinery workflows, or at least in any other asset heavy industry. Participated in at least one end to end product or system launch ( concept deployment). Consulting, SI or multi client product engineering background strongly valued. Core Skills Skilled in Agile delivery: backlog grooming, INVEST stories, Definition of Ready/Done. Ability to read and interpret P&IDs, equipment hierarchies, well schematics and relevant industry data standards (e.g., ISO 14224, OSDU). Proficient with requirements and data tools: Jira/Azure DevOps, Visio/Lucidchart, SQL or BI platforms (Power BI/Tableau). Clear, persuasive communicator; comfortable presenting to CXOs and field personnel alike. Behavioural Competencies Domain Curiosity digs deep to understand field realities, safety regulations and production economics. Structured Thinking converts complex operations into well organised requirements. Collaboration builds trust with field staff and development teams alike. Ownership follows features from idea to post launch feedback. Adaptability balances long term vision with on the ground constraints and changing priorities. Join Us Codvo is a fast growing, empathy led technology company where domain expertise meets cutting edge engineering. If you re passionate about making Oil & Gas operations safer, cleaner and more efficient through software and you enjoy turning real world challenges into clear product requirements we d love to meet you.
Posted 1 week ago
150.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Job Description Business Systems Analyst (Band 4.2) Corporate Real Estate, Enterprise Physical Security and Crisis Management Are you ready to shine? At Sun Life, we empower you to be your most brilliant self. Who we are? Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives. We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we’re helping set our clients free to live their lives their way, from now through retirement. We’re working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that’s anything from running a marathon to helping their grandchildren learn to ride a bike. To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including: Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance. Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products Advice. Financial planning and retirement planning services Asset management. Pooled funds, institutional portfolios, and pension funds With innovative technology, a strong distribution network and long-standing relationships with some of the world’s largest employers, we are today providing financial security to millions of people globally. Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives, with strong insurance, asset management, investments, and financial advice portfolios. At Sun Life, our asset management business draws on the talent and experience of professionals from around the globe. At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine. For a journey this exciting and complex, we’re looking for a personable Business Systems Analyst to join our team. Someone who can combine business analysis skills, a strong technical acumen and diplomatic facilitation to elicit and build requirements that enable exceptional solutions for business partners across Sun Life’s business organizations. We operate in a world where time-to-market and evolving business priorities drive our plans. The awesome person who fills this role will need to be resilient, versatile and equally effective in adapting to change. You will join an existing practice group consisting of high-caliber Business System Analysts with a focus on accelerating business outcomes and proactively improving the flow and measurement of value. Do you have a resilient character with a bias for action? Are you open to listening and engaging in learning all the time? If so, you may be the right person for the job. Please read on for more… Sun Life Global Solutions (SLGS) Established in the Philippines in 1991 and in India in 2006, Sun Life Global Solutions, (formerly Asia Service Centers), a microcosm of Sun Life, is poised to harness the regions’ potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives – our core purpose and mission. Drawing on our collaborative and inclusive culture, we are reckoned as a ‘Great Place to Work’, ‘Top 100 Best Places to Work for Women’ and stand among the ‘Top 11 Global Business Services Companies’ across India and the Philippines. The technology function at Sun Life Global Solutions is geared towards growing our existing business, deepening our client understanding, managing new-age technology systems, and demonstrating thought leadership. We are committed to building greater domain expertise and engineering ability, delivering end to end solutions for our clients, and taking a lead in intelligent automation. Tech services at Sun Life Global Solutions have evolved in areas such as application development and management, Support, Testing, Digital, Data Engineering and Analytics, Infrastructure Services and Project Management. We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy. Our Client Impact strategy is motivated by the need to create an inclusive culture, empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination, because when you love what you do, it never feels like work. We want to create an environment where you feel empowered to act and are surrounded by people who challenge you, support you and inspire you to become the best version of yourself. As an employer, we not only want to attract top talent, but we want you to have the best Sun Life Experience. We strive to Shine Together, Make Life Brighter & Shape the Future! Job Description The Business System Analyst is familiar with a wide variety of business concepts, practices, and procedures as they relate to IT, business and operations; they rely on experience and judgment to plan and accomplish goals, and to perform a variety of tasks. We are looking for an outcome-focused, results-driven, Business Systems Analyst that can capture business needs, analyze the requirements and construct estimates for the development team . The right candidate enjoys taking ownership of opportunities, can pivot quickly in times of change and has a proven ability to learn new business models and application systems. If you always strive for high-quality results with your deliverables and are focused on pushing the envelope of possibility, then please read on. What will you do? Elicits defines and develops BSA deliverables for small, non-complex initiatives. This involves coordinating and facilitating business requirements gathering sessions. Within area of expertise, provides technical guidance concerning business implications resulting from change. Gathers and analyzes information and suggests options to address and resolve business issues. Identifies and mitigates risks as part of elicitation to enable creation of application risk assessment and risk-based testing. Creates and manages application risk assessment, and resolves issues related to requirements. Provides input to user documentation, training and rollout of applications. Assists in training users on new or enhanced applications. Partners with users and peers in planning, developing, implementing, and supporting new or existing applications. Analyzes and documents business processes. Reviews high level design, test strategy and test plan and ensures they align with overall requirements. As needed, prepares test strategy, test plans and implementation plans. Work with stakeholders to define user requirements, translate them into functional and system requirement documents. Collaborate with business partners, external vendors, coworkers, leadership teams, to implement improvements. Triage business requests and gather estimates for new work. Facilitate weekly huddle’s to track and prioritize existing and anticipated work. Identify gaps, document and present proposals on, and get agreement on how to effectively manage interdependence. Elicit information by applying approaches or styles applicable to the situation. Use questioning techniques and objective listening to clarify expectations and assumptions, make recommendations for alternatives to overcome challenges. Your scope of work / key responsibilities (Mandatory): Intermediate understanding of Fusion Risk management along with good understanding of Operational Resilience capability Adept at Requirements gathering/understanding/documenting/refinement and requirements development, Creating Use story/Use case/Business Requirements document/Functional Requirements specification document & Business mapping document. Strong collaborative work experience with Business/Product owner/Customer stakeholders/end users/Project team for understanding the requirements and documentation Experience working with complex systems and processes and system configuration. Also strong experience with creating technical design (HLD/LLD/Flow chart etc.) & Process design documents Customer and results focused: ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result. Strong analytical skills to resolve support issues, and to break down high level business requirements into more detail by questioning and probing for clarification. Strong communication skills with ability to communicate both complex business and technical concepts and align organization on decisions. Sound problem-solving skills with the ability to quickly process complex information and present it clearly and in simple manner. Adaptable: maintains effectiveness while managing competing demands, dealing with frequent change, delays or unexpected events. Utilizes team collaboration to create innovative solutions efficiently. Proficient with MS Office suite of products including MS Visio and MS Project. Previous exposure/experience in Insurance, financial services or banking industry, specifically with Risk, Compliance/regulatory applications Ability to write and understand SQL queries Previous experience in a production support environment What you need to succeed: Experience in or excited to learn Agile way of working BE/BTECH/BS/BA degree or equivalent experience 3 to 5 years of progressive experience as a Business Analyst/Business Systems Analyst Knowledge of financial services industry Knowledge of relevant business, processes, systems and capabilities Good understanding of privacy, compliance, control and security requirements Skilled in test execution and understanding the outcomes Strong analytical skills Comfortable with data requirements and related data activities Sound problem-solving skills Strong interpersonal / relationship building skills with technical and business personnel Passionate about the client, technology and excited about the impact of emerging / disruptive technologies Proficient with MS Office suite of products including MS Visio and MS Project Knowledge of systems integration management methodologies, processes and techniques. Must have: Willingness to show up each day as your authentic self, so that the energy you spend is on doing great work Be willing to communicate with honestly and transparency Possess an entrepreneurial spirit and be willing to try new things, fail (safely) and innovate Be delivery obsessed and willing to move mountains for your clients I want to listen and collaborate with curiosity and respect Preferred Skills/Nice to have: Experience with Third Party vendors and COTS implementation projects Familiarity with Corporate Real Estate tools and technologies: Archibus, Manhattan, FM Systems, CRE DataMart, EMS, SharePoint Familiarity with Enterprise Physical Security tools and technologies: CCURE, NVRs, IntelAssure, DSC Neo, SharePoint Familiarity with other related tools and technologies that are frequently used: Ariba, ServiceNow, APM, Workday. CCBA or CBAP designation or working towards designation Primary Location: Gurugram, India Schedule: Primary: 01:30-10:00 PM IST, secondary: 12:00-08:30 PM IST Job Category: Business Analysis - Systems Posting End Date: 30/08/2025
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