Visa Returnship Program - Application support

Role Overview: As an Application Support Specialist at Visa, you will be a part of the Visa Corporate IT (CIT) group, which is currently undergoing a transformation to become a true engineering organization prioritizing customer experience and end-user support. In this role, you will provide L2 level support and maintenance for software applications, resolve technical issues, collaborate with various departments, and implement best practices to enhance service delivery and user satisfaction. Key Responsibilities: - Provide level 2 support to resolve incidents as per the SLA. - Maintain internal and vendor applications to meet standards. - Ensure data privacy requirements are up-to-date in the Data Privacy Tool. - Fix security vulnerabilities within the given timeframe. - Follow IAM policies and procedures. - Work with vendors and the Operational Resiliency team to assess service impacts and define recovery metrics. - Report noncompliance situations. - Ensure operational excellence for full stack services. - Offer off-hours support for critical incidents as needed, adhering to the SLA. - Maintain clear communication with the project team and stakeholders. Qualifications: Basic Qualifications: - Bachelor's degree with 2+ years of relevant work experience. - Candidates must have a minimum 18-month career break prior to applying for the program. Preferred Qualifications: - Minimum of 2 years of experience in supporting full stack solutions. - Familiarity with .NET, C#, Angular or React, AWS or similar cloud technologies, SQL, MySQL or equivalents, MongoDB or Kafka, CI/CD. - Ability to optimize performance and conduct automated unit testing. - Strong oral and written communication skills. - Understanding of agile methodology (preferred). - Strong analytical skills.,