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7 - 12 years
25 - 40 Lacs
Bengaluru
Remote
JOB RESPONSIBILITIES: Ability to analyze and debug problems at network, storage and virtualization layers of a scale out distributed storage solutions in public, private and hybrid cloud environments. Help to develop knowledge base that enables faster troubleshooting of customer issues. Provide feedback on existing tools and help to identify and develop the necessary tools needed to triage customer problems. Research, diagnose, troubleshoot and solve customer issues, involving and working with engineering teams as needed. Work with technical writing resources to ensure resolution to customer issues are documented appropriately. Help to define the support process from initial issue found by c...
Posted 7 months ago
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