2 Virtualization Environments Jobs

As a member of the team at SOTI, you will be provided with endless opportunities to learn new things, work with cutting-edge technologies, and contribute to making a difference in the world. SOTI is committed to offering a dynamic and engaging work environment where you can thrive professionally. You will play a crucial role in the organization by providing technical assistance and support for incoming service desk tickets, whether in person, online, or over the phone. Your responsibilities will include investigating and resolving issues reported by users, as well as communicating with specific resources to address escalated issues. It will be essential to follow up with customers to ensure that all issues have been effectively resolved. In this role, you will be expected to plan, prioritize, and organize your workload in accordance with service level agreement standards and agreed-upon objectives. Additionally, you will be responsible for installing, modifying, and repairing computer hardware and software, as well as running diagnostic programs to resolve technical problems efficiently. Furthermore, you will be involved in managing and tracking hardware requirements to ensure that the asset inventory for all offices and properties across North America/EMEA/APAC is up to date and well-maintained. You will also work towards automating processes, developing reports, and implementing ITIL best practices related to Service Desk/Helpdesk operations. It will be crucial to safeguard the company's data and information from unauthorized access and provision access requests for corporate applications within an enterprise environment. Additionally, you will provide solutions to complex IT-related challenges within the organization, attend team meetings, integrate and support new technologies as required, and adhere to IT department policies and procedures. To be successful in this role, you should possess strong customer service, problem analysis, and problem-solving skills. You should be able to prioritize and manage your workload effectively without direct supervision, as well as demonstrate experience with technology product evaluation, selection, acquisition, integration, and deployment processes. Strong project planning, organizational, and time management skills will be essential, along with the ability to handle multiple tasks simultaneously and take proactive steps in managing problems. The ideal candidate for this position will hold a Degree/Diploma in Computer Science, Information Technology, or a similar technical discipline, along with at least two years of progressive experience in IT and a strong technical background. Experience with Servers, Networks, Storage, MS SCCM products, Active Directory, Office 365 Platform, Windows 10, Mac OSX, LAN/WAN Environments, virtualization environments (Hyper V), VoIP Phone Systems, and excellent attention to detail, analytical, and troubleshooting skills will be advantageous. Additionally, certifications such as A+, Network+, Security+, MCSA, MCSE, or ITIL will be considered a plus. If you are someone with a positive can-do attitude, punctuality, the ability to work off/after hours as needed, and thrive in a high-energy environment, we encourage you to apply at SOTI today to bring your ideas to life.,

As a Customer Success Account Manager at Kaspersky, you will be responsible for ensuring the satisfaction of MSA premium support customers by providing technical support and maintaining good relationships with assigned accounts. Your primary focus will be on resolving technical issues related to Kaspersky software, ensuring effective product usage in enterprise environments, and managing any escalations that may arise. Additionally, you will act as the technical support representative in your home country, taking ownership of support-related issues and coordinating resources for resolution. Your role will require a high level of technical expertise and problem-solving skills to address complex issues and provide professional services to enterprise customers. You will collaborate with cross-functional teams to resolve challenging technical issues, manage crisis responses, and contribute to incident prevention efforts. Your decisions and actions will directly impact customer satisfaction, Kaspersky's brand reputation, and the renewal of software and premium support contracts. Key Responsibilities: - Provide technical support to customers under MSA support contracts - Build and maintain strong relationships with assigned MSA accounts - Ensure customer satisfaction with Kaspersky support and products - Drive the renewal of MSA contracts and growth of new MSA customers - Continuously improve technical skills and pursue Kaspersky certifications - Analyze system issues and recommend optimal configurations for Kaspersky products - Resolve technical support issues and escalate when necessary - Communicate progress to stakeholders regularly - Deliver Kaspersky Professional Services to B2B clients - Contribute to the enrichment of the Knowledge Base - Act as the technical support representative in your home country In this role, you will also be expected to: - Act as a business partner and drive customer satisfaction, retention, and growth - Develop and execute account success plans - Support expansion opportunities in collaboration with Sales and channel partners - Engage with customers at the executive level Required Skills: - Advanced technical skills in Microsoft OS, Linux OS, Enterprise Networking Technologies, and Virtualization environments - Ability to troubleshoot and analyze logs, traces, and dump files - Strong English verbal and written communication skills - Interpersonal and negotiation skills - Positive attitude, analytical troubleshooting skills, and sound decision-making abilities - Time management, organization, and prioritization skills Qualifications: - Degree in Information Technology, Computer Science, or equivalent - 7+ years of experience in the IT industry and 4+ years in IT security - Technical certifications in Microsoft OS, CCNA, VMware EXSi, and Linux - Willingness to obtain Kaspersky Internal core certifications within 3 months of onboarding Recruitment Process: 1) CV Screening 2) Introductory call with Recruiter 3) Interview with team members 4) Final interview with Team Lead 5) Offer Stage Join Kaspersky's exceptional team and use your skills to contribute to our continuous growth and evolution while protecting the world from cyber threats.,