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Lead Application Support Engineer Boku

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

The Lead Application Support Engineer plays a pivotal role within Boku's Network Operations Center, ensuring the seamless operation of the network of mobile operator suppliers and vendor partners. You will be responsible for overseeing the team's daily activities, validating work, and ensuring that transaction flows and business processes meet expected service levels. Your guidance and support to team members will drive operational excellence and foster a collaborative environment. Your responsibilities will include acknowledging and investigating alerts from monitoring systems, ensuring timely responses in compliance with SLAs. You will guide the team in evaluating, prioritizing, and resolv...

Posted 3 months ago

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