Job Purpose :
To build and manage relationship with Virtual program managed clients so as to ensure optimum customer acquisition, retention and income generation from sales of all appropriate Assets, Liability , Mutual Funds, Life Insurance and other TPP products of the bank
Role & responsibilities
Key Responsibility Areas : 6 8 Areas Activities:
HNW Portfolio Management
- Regularly interact with the customer to build rapport and understand the profile. • Achieving MTD and YTD Revenue Targets • Enhance the value/book size of the given portfolio • Achieving Top Line targets for various products like LI, MF etc. • Acquire new customers who meet product criteria and flag them on the system
- Operations, Marketing & Processes • Monitoring Inward Remittances , FCY Chq Realization • Contact 30 unique customers daily for sales calls • Update CRM with Purpose of Call, Discussion Happened, Outcome of call and next follow up date • Update any Event Based Triggers (EBTs) • Update any portfolio client related process like LTR etc • Handling Service Request for NR HNW clients • Ensure certification of documentation required for opening and maintaining customer accounts • Follow all NR Desk related processes (like Day Plan, Fee Plan and any other that may be notified from time to time)
- Increase in market share
- Look for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the NRI Classic / Preferred / Imperia customer.
- Product Penetration & contribution towards focused product • •Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached. Enhance client's CTG level and Ensure that the Customer Group profitability is achieved
- Customer Service • Customer Services: Ensure quality customer service is delivered. All customer queries and complaints to be resolved the same day. Ensure the customer is informed about any regulatory or process change. Keep the customer updated on program features. • Complaint Management: To ensure all queries and complaints are resolved within the bank specified TAT.
Educational Qualifications Key Skills(examples listed below)
- Graduation:
- Post-Graduation:
Certifications:
- AMFI Certification
- IRDA Certification
- NCFM Certification (Optional)
- CAIIB (Optional)
- Internal Certification (NR Modules)
- Sales and Influencing Skills • Banking Product & Process Knowledge • NRI Product and Regulatory Knowledge • Planning and Organizing Skills • Communication • Knowledge of Competition & Current trends in financial Industry.
Experience Required:
- Minimum experience in years 1 yr
- Exposure to banking preferable
Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) • Customers • Branch Banking Team • Operations • NR Product Team • Treasury • HLIC • Insurance CAM • MF Fund houses personnel • HSL personnel
