75 Virtual Agent Jobs - Page 2

Job Description : YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hireServiceNow Custom Development Professionals in the following areas : A Sr. ServiceNow Technical Lead with 5-8 years of exp responsible for ensuring th...

Experience: 5+yrs Skills Required: ITSM Core development, Expert in Virtual Agent, Knowledge in third party integration Location: Hyderabad/ Bangalore/ Remote Notice Period: Immediate to 15 days only Strong hands-on experience with Core ITSM modules (e.g., Incident, Problem, Change, Request Management) Proven experience with ServiceNow Virtual Agent, including building and customizing conversational flows.

We are hiring a Senior ServiceNow Developer (HRSD) with 5+ yrs of experience in HR Catalog development, Flow Designer,scripting,Virtual Agent,Now Assist, and integrations. Must deliver scalable HR solutions with dashboards, reports & Agile practices. Required Candidate profile Experienced ServiceNow Developer skilled in HRSD, HR Catalog, Flow Designer, client/server scripting, integrations, and Virtual Agent. Strong in Agile delivery, QA, update sets, and deployments.

As a ServiceNow Developer, your role involves developing enhancements and improvements on the ServiceNow platform, particularly focusing on IT Service Management (ITSM) and other ServiceNow applications. You will be engaged in the entire software development lifecycle (SDLC), including requirements gathering, design, development, testing, and deployment to production. Your responsibilities will encompass strategic initiatives, incremental improvements, and meeting client expectations. Additionally, you will serve as a Trusted Advisor on technical aspects of ServiceNow to product owners and other stakeholders. Key Responsibilities: - Act as a technical expert to deliver strategic projects and...

In this role, you will be responsible for the delivery of ServiceNow transformation. You will translate the architectural goal into technical solutions and bridge the gap between strategy and execution. Working in the trenches, you will lead a team of product engineers and collaborate with ServiceNow consultants to solve technical tests and deliver the new platform. Responsibilities: - Drive the technical design, development, and configuration of IT Service Management (ITSM) solutions on the ServiceNow platform. Ensure alignment with best practices and goals through technical reviews. - Own the technical design and governance of the ServiceNow Configuration Management Database (CMDB) by impl...

As an experienced ServiceNow Developer with a strong background in designing, developing, and implementing enterprise workflows within the Pharmaceutical or Life Sciences sector, you will play a crucial role in ensuring that ServiceNow solutions meet the rigorous demands of pharma operations. With 6-10 years of hands-on experience in ServiceNow development, preferably in GxP-regulated environments, you will collaborate closely with IT, Quality, Compliance, and Business teams to drive the successful implementation of ServiceNow solutions. Key Responsibilities: - Design and develop customized applications on the ServiceNow platform including workflows, UI actions, UI policies, business rules, ...

Immediate Joiner Remote position 4+ Year of experience Required Skills: Experience in development of virtual agents (chatbots, voicebots) and natural language processing Experience working with one or more AI/NLP platforms - DialogFlow, Alexa, Converse.ai, Amazon Lex, Rasa, Luis, Kore.AI, Microsoft Bot Framework, IBM Watson, Wit.ai, Salesforce Einstein etc. Knowledge of one or more of the following technologies: Python, JavaScript or Node.js Experience in training chatbots by analyzing historical chat conversations or large amounts of user generated content and process data Practical knowledge of formal syntax, formal semantics, corpus analysis, dialogue management Strong written communicati...

As an ideal candidate for this position, you should possess experience in ServiceNow with expertise in one or more modules such as HRSD (HR Service Delivery), CSM (Customer Service Management), or FSM (Field Service Management). Additionally, you should have knowledge in additional areas like ITSM, Portal, CMDB, Virtual Agent, ITAM, ITOM, and ITBM. It is essential to have strong scripting and integration skills to excel in this role.,

Job Summary JOB DESCRIPTION We are looking for an experienced ServiceNow Developer with a strong background in designing, developing, and implementing enterprise workflows within the Pharmaceutical or Life Sciences sector . The ideal candidate should have 610 years of hands-on experience in ServiceNow development, preferably in GxP-regulated environments. You will work closely with IT, Quality, Compliance, and Business teams to ensure that ServiceNow solutions meet the rigorous demands of pharma operations.. Key Responsibilities Design and develop customized applications on the ServiceNow platform including workflows, UI actions, UI policies, business rules, client scripts, and data imports....

Type (Full Time/Contract): Full time Mode (Hybrid/Remote/Onsite): Onsite Location (if Onsite): Bangalore/Hyderabad No of Interviews : 2-3 rounds Joining Date : Immediate ServiceNowCSMArchitectis responsible for designing,architecture, and implementation of ServiceNow Customer Service Management solutions.Architectsshould have deep expertise in theCSMmodule, a solid understanding of enterprise customer service processes, and the ability to deliver scalable and efficient solutions aligned with organizational goals. Key Responsibilities: Leadarchitectureand end-to-end design of ServiceNowCSMsolutions including Case Management, Playbooks, Virtual Agent, Advanced Work Assignment, Communities, Kno...

Job Description : Job Summary: We are looking for an experienced ServiceNow Developer with a strong background in designing, developing, and implementing enterprise workflows within the Pharmaceutical or Life Sciences sector . The ideal candidate should have 6-10 years of hands-on experience in ServiceNow development, preferably in GxP-regulated environments. You will work closely with IT, Quality, Compliance, and Business teams to ensure that ServiceNow solutions meet the rigorous demands of pharma operations.. Key Responsibilities: Design and develop customized applications on the ServiceNow platform including workflows, UI actions, UI policies, business rules, client scripts, and data imp...

Job Title: ServiceNow Developer Position: Senior Software Engineer Experience: 5 to 10 Years Category: Software Development/Engineering Job Location: Bangalore & Chennai ServiceNow Developer to support enhancements to the existing Virtual Agent (VA) and ServiceNow portal. This role will gather requirements from the Virtual Agent Knowledge Management team, develop and update VA topics and NLU models, and modify the portal to meet new business needs. Your future duties and responsibilities Key Responsibilities: Collaborate with the VA Knowledge Management team to capture and refine requirements. • Develop and maintain Virtual Agent topics and NLU models within ServiceNow. • Monitor and review ...

You are a ServiceNow HR Service Delivery (HRSD) Business Analyst with at least 4+ years of experience in the field. You hold certifications such as CIS HR, HRSD Professional, CSA, and CAD. Your expertise lies in the ServiceNow platform architecture and related products, with a specific focus on HR scoped applications including HR Service Portal, Knowledge base, HR Case management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, Data model, Test Automation framework, and Reporting. In this role, you will be responsible for leading the analysis and design work to provide solutions to business problems using the ServiceNow HRSD solution, which includes a Global Template that ...

We are looking for a highly skilled ServiceNow professional with at least 3 years of experience to join our team. Your role will involve expertise in ServiceNow's Now-Mobile and Agent applications, as well as hands-on experience with cutting-edge technologies like Gen AI, ITSM, Predictive Intelligence, Virtual Agent, and other AI-powered features. As a key member of our IT service management team, you will be responsible for customizing, deploying, and managing various ServiceNow applications to enhance user experience and drive operational efficiency, starting with our Mobile Application. Your responsibilities will include developing and managing ServiceNow's Now-Mobile and Agent applicatio...

Hiring a Senior ServiceNow Developer with 59 years of experience for a 6-month remote contractual assignment The candidate must have deep expertise in ServiceNow development including API integrations, scripting (Business Rules, Script Includes, Client Scripts), and working across modules like Incident, Change, Problem, CMDB, Asset Management, and Discovery Strong programming experience in JavaScript, AngularJS, HTML5, CSS3, SOAP, REST, and XML is essential Responsibilities include platform configuration, customization, integration, troubleshooting, and upgrades Hands-on knowledge of MID Server setup, Performance Analytics, Virtual Agent, and Service Bridge Integration is expected Skill : - ...

You will be responsible for designing and developing solutions using ServiceNow CSM modules such as Case Management, Agent Workspace, Virtual Agent, and Knowledge Management. Your role will involve customizing ServiceNow applications, facilitating the rollout of new modules and applications, and maintaining workflows, business rules, client scripts, UI policies, data policies, and integrations. Collaboration with stakeholders to gather requirements and translate them into technical solutions will be a key aspect of your job. You will also be required to integrate ServiceNow with external systems using REST and SOAP APIs. Working closely with QA and ServiceNow administrators to ensure timely ...

Skillset: Service now development Experience : 10 - 15 years Location: Bangalore About Team Enterprise Business Services is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, Associate Digital Experience. Our team caters to several businesses across Walmart that leverage Service Now for HR case management, associate relations, People system integrations and other related product engineering capabilities. Walmart&aposs philosophy of Everyday Low Prices is not an easy one to achieve. Being cost-effective is critical because it allows us to optimize all processes and verticals while striving for excellence. Our team...

Position: ServiceNow AI Developer/Consultant Location: Hyderabad Experience: 4 8 Years Job Description: We are looking for a skilled ServiceNow AI Developer/Consultant with hands-on experience in designing and implementing AI-driven solutions on the ServiceNow platform. The ideal candidate should have strong expertise in ServiceNow's AI/ML capabilities, Virtual Agent, Predictive Intelligence, and automation workflows to enhance business processes and end-user experiences. Key Responsibilities: Design, develop, and deploy ServiceNow AI/ML solutions, including Virtual Agent , Predictive Intelligence , and AI Search . Configure and customize ServiceNow modules to integrate AI features with exis...

Company - General Mills Location - Powai,Mumbai - Hybrid Model The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the ServiceNow Core Practice at General Mills in capacity of a Technical Engineer II. This role will report into D&T Manager- ServiceNow Platform in India and functionally collaborate with different stakeholders on the ServiceNow platform. It is a team member role. In this role, candidate will be responsible for working with the ServiceNow Core Practice team in completing assigned projects to deliver high impact, high value outcomes, while staying within identified project constraints for budget, ...

As a ServiceNow SPM Solution Architect with Integrations experience at NewRocket, a global, full-service Elite ServiceNow partner, you will be responsible for leading, coaching, and mentoring a team of Software Engineers. Your role will involve implementing and developing customizations based on functional and technical requirements using leading practices and internal code standards on large-scale, more complex professional services projects. Your responsibilities will include interfacing with end-users, IT teams, and key stakeholders to gather systems requirements for SPM solutions. You should have strong experience with SPM processes and be able to guide customers through understanding te...

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. If you&aposre looking for a place to grow, make an impact, and work with people who care, we&aposd love to meet you! WHAT YOU WILL DO - Design and configure CSM modules (cases, SLAs, portals, escalation paths); - Build rich Service Portals with custom logic and dashboards; - Integrate external CRMs and backend systems; - Lead documentation, testing, and training for deployments; - Collaborate with t...

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. If you&aposre looking for a place to grow, make an impact, and work with people who care, we&aposd love to meet you! WHAT YOU WILL DO - Own end-to-end implementation of CSM for a newly acquired insurance business; - Configure case flows, SLA rules, business logic, and escalation paths; - Rapidly build service portals, intake forms, and knowledge integrations; - Integrate customer data with backend s...

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will need to effectively communicate with technical and non-technical users and stakeholders to ensure the best fit for the unique needs of their business. As a ServiceNow application developer, you will be responsible for implementing GEN AI, Now Assist, and the ServiceNow platform. This includes working with workflows, integration, configuration, customization, orchestration, and access controls. You should have experience with out-of-the-box and custom use cases using ServiceNow Now Assist for ITSM, Now Assist Skill Kit, Generative AI Controller, Vi...

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will excel in communication with both technical and non-technical users and stakeholders, fostering a cooperative relationship to tailor solutions to their specific business needs. As a ServiceNow application developer, you will be accountable for implementing GEN AI, Now Assist, and the ServiceNow platform, following best practices for workflows, integration, configuration, customization, and access controls. Your experience should include successful implementations using ServiceNow features like Now Assist for ITSM, Generative AI Controller, Virtual ...

Job Title : ServiceNow- Technical Consultant-CSM(Remote) Job Type - Remote Experience - 8+ Years Job Description - We are seeking an experienced and technically strong ServiceNow Technical Lead specializing in the Customer Service Management (CSM) module. This role will lead the design, architecture, development, and deployment of scalable CSM solutions on the ServiceNow platform. The ideal candidate combines strong technical development skills with leadership experience, client communication, and a track record of delivering complex ServiceNow implementations. Key Responsibilities: Technical Leadership: Lead end-to-end technical design and implementation of ServiceNow CSM solutions. Guide a...