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2.0 - 7.0 years
0 - 0 Lacs
noida
On-site
Responsibilities: Support the onboarding and activation of agents, brokers, and intermediaries through internal communication, documentation, and coordination. Build and nurture strong relationships with insurance partners via regular virtual check ins, calls, and data-driven insights. Maintain ongoing coordination with both new and existing agents to ensure timely and accurate registration of insurance claim cases. Monitor and maintain a centralized database of agent/broker performance, complaints, and feedback to help drive improvements and retention. Act as a liaison between internal teams (claims, tech, support) and external partners for resolution of issues, especially insurance claim complaints. Review and log claim complaints received from agents, ensuring documentation is complete and escalations are routed to the relevant teams promptly. Identify internal process bottlenecks affecting agent satisfaction or onboarding timelines and suggest improvements. Collaborate on internal campaigns, training, and communication initiatives aimed at improving agent engagement and productivity. Requirements: Minimum of 2 years of experience in business development, account management, agency channel or a similar role within the insurance industry. Strong understanding of insurance products, policies, and industry practices. Proven track record in building and maintaining relationships with agents, brokers, or intermediaries. Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with diverse stakeholders. Demonstrated ability to identify opportunities, think strategically, and implement effective business development strategies. Strong problem-solving skills and the ability to handle and resolve claim complaints efficiently.
Posted 1 day ago
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