31 Vip Support Jobs - Page 2

Job Title : Team Lead - IT Support Location : Mansarovar, Jaipur. Department : IT Support Experience : 5+ Years Job Summary: We are seeking an experienced Team Lead to oversee the daily operations of our IT support team. This role will involve managing incident resolution, ensuring timely escalations, and maintaining high team performance. The Team Lead will also be responsible for vendor coordination, executive communication, and ensuring business continuity. Key Responsibilities: Lead and mentor the IT support team, ensuring effective incident management and resolution. Manage escalations and coordinate with vendors for resolution. Communicate incident status and updates to executives. Ensure business continuity and disaster recovery processes are followed. Monitor and assess team performance, offering guidance and feedback. Maintain availability and flexibility to address critical issues. Qualifications: Proven experience in team leadership and IT support. Bachelors or Masters degree in IT or a related field. Strong problem-solving, communication, and leadership skills. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Lead and manage the desktop support team, ensuring effective support delivery to users. Oversee day-to-day operations, managing incidents, requests, and desktop-related issues. Troubleshoot technical problems. We Are Looking For Immediate Joiners .

Company Description Eagle Information Systems Pvt. Ltd. has been a trustworthy IT services and BPO partner for businesses for over three decades. Their tailored solutions empower businesses to achieve greater efficiency, reduce costs, enhance customer satisfaction, and gain a competitive edge. Eagle offers various IT services including third party maintenance, managed services, professional services, and staffing, as well as business process outsourcing solutions. Role Description This is a full-time on-site role in Ballabgarh for a VIP Support Engineer at Eagle Information Systems Pvt. Ltd. The VIP Support Engineer will be responsible for troubleshooting technical issues, providing technical and customer support, and ensuring the smooth operation of systems and services for VIP clients. VIP Support - (Loc: Ballabhgarh) Resolution of Desk side related issues within SLA Installing & configuring new devices, updates & patches. Standard products support for Setup (LT/DT/Printers/Scanners/Mobile etc). Installing standard Image and Software Windows & standard applications updates for non-compliant device supporting Standard applications & devices. (MS Teams, Cisco JabberEnterprise Voice, Microsoft Outlook/Exchange/Lotus notes/O365) ITSM Tool - Updating Tickets comments & closure remarks. Licensing with Warranty, AMC & other 3rd party Vendors,Resolution of RO/ZO & Part Centre calls & Remote support. Conducting awareness training session to users on new technologies, Anti-virus Management & Security Disk encryption Support. Identify incidents related to Application, or Operating System thru ITSM Tool. ITIL Basic Understanding (Incident, Problem, Change, Service Level Management) Overall Ticket ownership and management for VIP Users (GM and Above). Supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity. Supporting Skype/Cisco Jabber Enterprise Voice and Microsoft Teams / O365, including advanced troubleshooting. Support of iOS and Android mobile devices and MDM solutions. Support Full Disk Encryption, Antivirus and SCCM for endpoint management and software delivery. Support for any AD Group membership, access related issues for VIP users Conducting awareness Training Session of Users on New Technologies and Devices(Quarterly)

JD for VIP Support engineer. Serve as the single point of contact for all technical escalations from customers and VIP users. Utilize over 10 years of experience with in-depth knowledge of Windows and MAC OS. Clearly explain and document technical issues for clients. Exhibit excellent interpersonal skills. Demonstrate strong written and verbal communication skills, particularly with C-level leaders. Maintain a customer-oriented attitude. Provide support for conference rooms and all-hands meetings. Excel in using MS Office tools, including PowerPoint and Excel. Possess excellent troubleshooting skills for MS Office products. Manage hardware and software break-fix for laptops and desktops. Guide customers through the installation of applications and computer peripherals. Have strong knowledge of video conference devices. Ask targeted questions to diagnose problems effectively. Test alternative pathways until issues are resolved. Record technical issues and solutions in logs. Escalate unresolved issues to the next level of support personnel. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Assist in creating technical documentation and manuals. Identify, log, and resolve technical problems with software applications or network systems. Present potential changes and system improvements to senior team leaders for consideration and implementation. Ensure work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute progress reports to senior leadership. Maintain client databases with solutions and clear records of activities. Be available to travel and work after hours when necessary. Exhibit outstanding multitasking and problem-solving capabilities. Provide mentoring and technical training to team members. Conduct root cause analysis of incidents and recommend automation solutions.

Job Title: Guest Relations Executive Location: Kokapet Department: Admin Reports to: Showroom Manager Job Summary: The Guest Relations Executive in a jewellery showroom plays a vital role in ensuring every customer's luxurious and personalised shopping experience. This role involves greeting and assisting customers, managing their inquiries, and providing detailed information. The Guest Relations Executive acts as the face of the showroom, delivering exceptional service to enhance customer satisfaction and loyalty. Key Responsibilities: Customer Greeting: Welcome customers as they enter the showroom, ensuring a warm and professional first impression. Personalized Service: Offer personalised service to clients, understanding their needs and preferences to suggest suitable products. VIP Clientele Management: Provide special attention to VIP customers, ensuring they receive a premium shopping experience tailored to their preferences. Sales Support: Work closely with the sales team to facilitate the sales process, ensuring smooth transactions and customer satisfaction. Customer Feedback: Collect and analyse customer feedback, reporting management insights to improve service quality. Promotions and Events: Assist in organising in-store events, promotions, and special exhibitions, ensuring a seamless experience for attendees. Store Presentation: Assist in maintaining the showroom's appearance, ensuring that products are presented best. Administrative Duties: Manage customer records, appointment schedules, and other administrative tasks as required. Qualifications: Education: A high school diploma or equivalent is required; degree in a related field is preferred. Experience: Minimum of 1 year of experience in a guest relations executive role, preferably in luxury retail or jewellery sales. Skills: Excellent communication and interpersonal skills. Problem-solving abilities and conflict-resolution skills. Proficiency in using Excel and other customer management tools. Personal Attributes: Professional appearance and demeanor. Patience, empathy, and a strong customer-focused attitude. Ability to handle pressure in a fast-paced, luxury retail environment. Flexibility to work weekends, holidays, and during special events. Working Conditions: Work primarily in a luxury jewellery showroom environment. May require standing for extended periods. Benefits: Provident Fund Paid Leave Daily Snack Yearly Bonus Health Insurance Opportunities for professional growth and development A supportive and friendly work environment Salary: 2 LPA to 3.6 LPA (Includes Travel Allowance)

Biocon Biologics is a subsidiary of Biocon Ltd, an innovation led global biopharmaceuticals company. Biocon Biologics is engaged in developing high quality, affordable biosimilars that can expand access to a cutting-edge class of therapies to patients globally. It is uniquely positioned as a fully integrated pure play biosimilars organization in the world and aspires to transform patient lives through innovative and inclusive healthcare solutions. The Company has a large portfolio of biosimilars under global clinical development with three of these commercialized in at least one of the developed markets of EU, U.S. and Japan. BioconBiologics has a product pipelineof 28 molecules, including 11 with Mylan, several with Sandoz and is developing many independently. Biocon Biologics believes that strong partnerships offer enormous opportunities to co-create the future of healthcare, building a patient ecosystem beyond the product, which can transform millions of lives. Overview : The End User Support Services team is dedicated to providing exceptional IT support and customer-focused technical solutions across Biocon Biologics. This role requires technical expertise, problem-solving skills, and a strong commitment to customer experience to ensure seamless IT operations for end users. Key Responsibilities: User Experience & Technical Support: Provide onsite and remote VIP support, ensuring a seamless and proactive user experience. Troubleshoot and resolve IT incidents related to hardware, software, meeting rooms and connectivity, focusing on minimizing user impact. Offer clear guidance and training to users on best practices for IT tools and systems. Assist in installing, configuring, and deploying Biocon Biologics standard software. Perform preventive maintenance to reduce future IT issues. Customer-Centric IT Solutions: Act as the Single Point of Contact for the Site and VIP users, ensuring quick response and IT support. Facilitate employee onboarding and offboarding, ensuring a smooth transition with IT access and equipment setup. Manage and support meeting rooms, video conferencing, and telephony solutions for a flawless collaboration experience. Collaborate with IT teams to enhance support processes based on user feedback. Asset & IT Service Management: Ensure accurate asset tracking by updating HAM and other IT inventory tools. Manage IT equipment logistics, procurement, and inventory, including accessories and spare parts. Fulfil access management change requests in compliance with security policies. Required Skills & Competencies: Exceptional customer service mindset with the ability to anticipate user needs and deliver proactive IT solutions. Strong troubleshooting skills in Windows 11, Active Directory, file/folder security, and domain security. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Knowledge in Intune, SCCM, software deployment, and IT service management tools. Strong communication and interpersonal skills with the ability to engage effectively at all organisational levels. Experience in meeting room support, video conferencing, and telephony solutions for a flawless collaboration experience. Ability to work independently and within a team-based matrix environment with minimal supervision. Experience & Qualifications: 7+ years of experience in end-user IT Support within medium-to-large enterprises. Bachelor’s in computer science, Engineering, or Information Technology. ITIL Foundation certification is preferred. Fluency in Business English (written and verbal). This role enhances Its impact on business productivity and ensures an outstanding user experience across the Biocon Biologics. Biocon Biologics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, colour, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Biocon Biologics also complies with all applicable national, state and local laws governing non-discrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act.