Butler Sir H.N. Reliance Foundation Hospital & Research Centre

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a VIP Services Coordinator at Sir H N Reliance Foundation Hospital, your role is crucial in providing exceptional services to VIP patients and their families. Your primary responsibility is to be the single point of contact for all the services required by VIP patients, ensuring their comfort and satisfaction throughout their stay. Before the arrival of VIP patients, you will gather information about their preferences and requirements, such as food habits and allergens, and make necessary arrangements accordingly. You will coordinate with various hospital departments to ensure the room is prepared, services are aligned, and pantry is set up before the VIP patients arrive. Additionally, you will pre-place VIP amenities to enhance their experience. Upon the arrival of VIP patients, you will introduce yourself to them and their families, familiarize them with the room, and offer assistance with packing, unpacking, and other non-clinical services. You will also confirm their likes, dislikes, and room temperature to ensure their comfort. Throughout their stay, you will serve as the primary point of contact for VIP patients, assisting them with various hospital activities and services such as doctor's appointments, billing, and scheduling. You will coordinate with the dietician to accommodate any food preferences and ensure timely delivery of meals that meet clinical requirements. Moreover, you will maintain the temperature and quality of food, as well as provide personalized service to ensure a comfortable stay for the VIP patients and their relatives. In addition to F&B services, you will also oversee the upkeep of room facilities to high standards in collaboration with housekeeping, engineering, and maintenance teams. Your role includes ensuring the privacy of VIP patients at all times and coordinating with hospital security to maintain their safety and confidentiality. If you possess excellent communication skills, a background in hotel management, and experience in guest service management, this role offers a unique opportunity to deliver exceptional hospitality services to VIP patients at one of Mumbai's premier hospitals. Join us at the Walkin Drive on 30th and 31st Jul 2025 at Sir H N Reliance Foundation Hospital, Mumbai, and showcase your expertise in providing VIP services.,

Posted 2 days ago

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