Company Description Vign Engineering and Services Pvt Ltd has global customer base spans across Europe (Romania, Hungary, Italy), APAC (India, Thailand, Malaysia, Indonesia, China), Americas (USA) and Africa (South Africa) delivering over a million hours of engineering services for industrial machineries across process,automotive and marine industries. With access to the world’s largest pool of talented engineers, we have created a highly scalable delivery model that can move-up and down based on the demands of your market with high focus on quality and speed of work delivered and customer satisfaction. Our customers tell our stories and that is the biggest accomplishment we carry very dearly. We believe in an engagement model that is driven by our customer’s success in their business. Role Description This is a full-time on-site role for a Field Services Engineer at VIGN ENGINEERING AND SERVICES PRIVATE LIMITED in Chennai. The Field Services Engineer will be responsible for providing field service, troubleshooting machinery issues, installation and Commissioning, offering technical support, performing preventive maintenance, and delivering exceptional customer service. Qualifications Field Service, Troubleshooting, and Technical Support skills Experience in Preventive Maintenance and Customer Service Ability to work well under pressure and meet deadlines Strong problem-solving and analytical skills Excellent communication and interpersonal abilities Bachelor's degree in Mechanical Engineering
Roles and Responsibilities: 1. Provide on-site installation, validation and commissioning of Electrical & Electronics Panels & Equipment 2. Perform hands-on on-site troubleshooting, service and repairs, to understand the Electrical Diagrams 3. Do PCB Board level Debugging & Repairs 4. Provide high level technical support to external customers at their location 5. Provide on-site training to the customers 6. Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales 7. Develop Service technical documentation 8. Create and maintain service information in the company enterprise database 9. Timely and professionally handle field service calls and issues arising from the field service visits 10. Timely complete and submit all required paperwork 11. Communicate with the customer to ensure satisfaction and implement any necessary corrective actions 12. Other duties commensurate with the capabilities of a Field Service Engineer. 13. I/O Checking - Process/Checking Item - Check PLC Input/ out put as per Drawing.(Electrical) 14. PLC program download in M/C PLC 15. Check PLC Output list as per Drawing. (All function) 16. Can able to perform program modification. (should ensure documents full fill International standards.) 17. Skill to handle Mechanical elements like Alignment, Pneumatics and Hydraulic. 18. Should have better communication skill to handle customer and parent company. 19. Candidates should ensure safety and SOP adherence. Desired candidate profile · Bachelor’s degree must (EEE, EIE and ECE) – Should have mechatronics basic skill set · Willing to travel around India, and Outside the country based on requirement.travel requirement must be 60-70% (Yearly 200-250 days). will ensure work life balance . · Ability to read and understand Electrical drawing, pneumatic circuit and Electrical standards · Hand on experience in electrical wiring and pneumatic connection installation · Basic knowledge of electrical components, drive, mechanical parts, assemblies and tools · Should have excellent communication skill in English, Hindi-preferable) · Should have hand on experience in PLC and HMI. (Siemens & Rockwell) · Knowledge of computer operating system, hardware, software and internet . · Package not an issue for the right candidates.