Job Summary:We are seeking a detail-oriented and analytical Quality Analyst / Call Auditor to monitor and evaluate customer interactions across voice, chat, and/or email channels. The ideal candidate will assess service quality, provide actionable feedback, and support continuous improvement efforts to enhance customer satisfaction and operational efficiency. Key Responsibilities:Monitor and evaluate inbound and outbound customer interactions to ensure compliance with internal quality standards and regulatory requirements. Identify areas for improvement and provide constructive feedback to agents and supervisors. Develop and maintain quality monitoring forms and scoring guidelines. Collaborate with training and operations teams to address performance gaps and training needs. Prepare and analyze quality reports to track trends and KPIs (e.g., CSAT, FCR, QA scores). Assist in calibration sessions to ensure consistency in scoring and evaluation standards. Participate in root cause analysis and recommend process improvements. Maintain accurate documentation of audits, feedback sessions, and quality initiatives. Qualifications:Bachelor's degree or equivalent work experience. 1-3 years of experience in a quality assurance or call monitoring role within a contact center environment. Strong understanding of call center metrics, KPIs, and customer service best practices. Excellent listening, analytical, and communication skills. Proficiency with QA tools and CRM/Call Center platforms (e.g., Zendesk, Salesforce, NICE, Five9, etc.). High attention to detail and ability to work independently. Preferred Skills:Experience with multilingual support environments. Knowledge of compliance and regulatory standards (e.g., HIPAA, PCI) is a plus. Certification in Quality Assurance or Six Sigma is an advantage.
1. Responsible For Identifying Potential Customers And Qualifying Them As Leads. 2. Responsible For Making Sales Calls To Potential Customers To Promote And Sell Products Or Services. 3. They Are Expected To Meet Or Exceed Daily Sales Targets. 4. Responsible For Maintaining Good Relationships With Existing Customers. 5. Responsible For Maintaining Accurate Records Of All Sales Calls, Customer Interactions, And Sales Data. 6. Should Participate In Training Programs To Improve Their Sales Skills, Product Knowledge, And Customer Service Skills. 7. Need To Work Closely With Other Teams Such As Marketing, Customer Service, And Product Development To Ensure That They Have The Necessary Information And Resources To Effectively Sell Products Or Services. 8. Need To Stay Up-To-Date With Industry Trends, Competitor Activity, And Changes In Customer Needs And Preferences To Remain Effective In Their Role.
About Us: Vidyakul Learning Space Pvt. Ltd. is a fast-growing EdTech company committed to providing quality education to students across India. Our mission is to make learning accessible, affordable, and effective through technology. Key Responsibilities: Accurately input and update data in internal systems, spreadsheets, or CRM software. Maintain and organize records, files, and student data with high attention to detail. Verify and correct data where necessary. Manage and track large volumes of information with accuracy and efficiency. Generate regular reports based on entered data. Support other departments with data-related tasks when required. Maintain confidentiality of all student and internal data. Key Requirements:Strong typing speed with high accuracy. Basic knowledge of MS Excel, Google Sheets, and data entry software. Good communication skills and ability to work in a team. Strong attention to detail and ability to handle repetitive tasks. Ability to meet deadlines and multitask effectively. Willingness to learn and adapt to new tools and systems. Preferred:Previous experience in data entry or administrative roles. Familiarity with EdTech platforms or student management systems. What We Offer:Friendly and collaborative work environment. Growth opportunities within the company. Opportunity to work in a purpose-driven company impacting education at scale.
Studio Setup & Operations Specialist Job Summary: We are seeking a Studio Setup & Operations Specialist to manage the setup, maintenance, and smooth functioning of our studio. This role involves handling cameras, lighting, audio, and live streaming setups, ensuring high-quality production, and troubleshooting technical issues. Key Responsibilities: - Set up and maintain studio equipment (cameras, lights, microphones, etc.). - Monitor and manage studio operations for live and recorded sessions. - Troubleshoot technical issues related to video, audio, and streaming. - Ensure high-quality production and adherence to technical standards. - Work with monitoring and Studio operation team and maintain studio inventory. Requirements: - Experience with studio setup, operations, and troubleshooting. - Proficiency in handling video, audio, and lighting equipment. - Strong problem-solving and organizational skills. - Familiarity with live streaming software (OBS, vMix, etc.) is a plus.
Job Summary: We are seeking a proactive and tech-savvy individual to monitor our live online classes, manage real-time student chat, and occasionally interact with students. The ideal candidate should be familiar with OBS (Open Broadcaster Software) and be comfortable in a fast-paced virtual classroom environment. Key Responsibilities: Monitor live classes to ensure smooth operation and quality delivery. Manage and respond to real-time student queries through live chat. Provide live updates or announcements in the chat as directed by instructors. Occasionally speak directly with students to resolve minor issues or provide guidance. Operate OBS software for streaming and technical support, including setting up scenes, transitions, and monitoring stream health. Report technical or behavioral issues promptly to the relevant team. Assist in class scheduling, notifications, or basic troubleshooting as needed. Requirements: Basic understanding of OBS or similar broadcasting software (training can be provided). Strong communication skills (written and verbal). Ability to stay attentive and proactive during long live sessions. Comfortable using online platforms like Zoom, Google Meet, or similar tools. Tech-savvy with good multitasking skills. Prior experience in live chat or classroom monitoring is a plus. Preferred Qualifications: Bachelor’s degree or currently pursuing studies. Experience with online education platforms. Familiarity with EdTech environments or virtual classrooms. What We Offer: Opportunity to work with a growing EdTech company. Training on OBS and other platforms. Flexible working hours (where applicable). Collaborative and growth-oriented work culture.
Typist Job Description Position Overview We are hiring a Typist with experience in the education technology sector. The candidate should be proficient in digital tools, possess strong typing skills in both English and Hindi, and be capable of supporting teachers and content creators in developing engaging educational materials. Key Responsibilities - Type and format educational content in English and Hindi with a typing speed of 32 to 40 words per minute - Create and edit presentations using MS PowerPoint for online and classroom use - Conduct online research to support learning development and content enrichment - Coordinate with teachers to prepare digital presentations and learning resources - Support virtual learning sessions by preparing digital handouts and materials Required Skills - Basic computer knowledge - Typing speed in English and Hindi: 32 to 40 words per minute - Proficiency in MS Office Suite including Word, Excel, and PowerPoint - Familiarity with Google search - Experience working with EdTech platforms - Ability to collaborate effectively with educators
Job Overview: We are seeking a creative and detail-oriented Graphic Designer to join our team at Vidyakul Learning Space Pvt. Ltd. The ideal candidate will have experience in creating a variety of digital and print materials and will play a key role in bringing our educational content to life through high-quality visuals. Responsibilities: Design creative and engaging graphics for social media, YouTube thumbnails, ads, banners, brochures, presentations, and more. Collaborate with the marketing and content teams to develop visual concepts aligned with brand guidelines. Edit and retouch images, create infographics, and prepare layouts for digital and print purposes. Manage multiple design projects and meet tight deadlines. Adapt graphics for different formats and platforms. Possesses expertise in creating visuals for brochures, magazines, and book covers, utilizing tools like Adobe Illustrator and Photoshop, and understanding principles of typography, color, and layout to produce impactful marketing and brand materials. Interested Candidates can share their updated resume and portfolio link on yogita@vidyakul.com
Key Responsibilities: YouTube SEO & Optimization Optimize video titles, descriptions, tags, thumbnails, and playlists for maximum visibility. Research trending keywords and apply them to increase discoverability. Develop SEO strategies to rank higher on YouTube search and suggested videos. YouTube Analytics Mastery Track and analyze YouTube analytics (CTR, watch time, retention, impressions). Prepare regular performance reports and provide insights for growth. Identify audience behavior patterns and optimize content accordingly. Content Planning & Strategy Collaborate with the content and creative teams to plan engaging educational videos. Create data-driven content calendars aligned with student needs and trends. Suggest new video formats, series, and strategies for better engagement. Growth & Engagement Drive subscriber growth, views, and watch time through organic methods. Implement A/B testing for thumbnails, titles, and descriptions. Stay updated with the latest YouTube algorithm changes and industry best practices. Requirements: Proven experience as a YouTube SEO Specialist/YouTube Manager, preferably in EdTech. Strong understanding of YouTube SEO, analytics, and growth strategies. Hands-on experience with keyword tools, YouTube Studio, Google Analytics, and other SEO tools. Excellent communication and analytical skills. Creative mindset with a passion for digital content and education. Preferred Skills: Experience working with educational/EdTech content. Knowledge of competitor benchmarking and audience segmentation. Ability to manage multiple channels and campaigns simultaneously. Interested Candidates can share their updated resumes on yogita@vidyakul.com
Role Overview: The Studio Operator is responsible for ensuring smooth studio operations, including managing equipment, overseeing live class streaming (YouTube and Vidyakul app), troubleshooting issues, and maintaining studio administration as per SOPs. The operator must coordinate effectively with teachers, technical teams, and other stakeholders to ensure a seamless live class experience. Key Responsibilities: Prepare and publish the weekly class schedule; confirm teacher availability 40 minutes prior to the session. Manage timely receipt and setup of class resources like PPTs; ensure readiness of presentations 5 minutes before class. Monitor and initiate live streaming processes 5 minutes before class start on OBS, YouTube, and Vidyakul dashboards. Ensure smooth transitions between classes by reminding teachers and setting up the studio efficiently. Perform daily equipment checks on cameras, microphones, lighting, computers, and digital boards; report malfunctions promptly. Maintain studio equipment cleanliness and perform monthly deep cleanup of CPU cabinets. Troubleshoot audio-video issues during live streaming; liaise with technical support for unresolved problems. Save and upload class recordings or session documents promptly after the session ends. Implement mandatory system restarts every 4 hours to protect equipment from technical issues. Follow strict adherence to studio presence rules; avoid unauthorized absence. Conduct handover procedures during shift changes for continuity. Participate in training, monthly tests, and comply with HR policies regarding attendance and professional conduct. Required Skills and Qualifications: Basic technical knowledge of OBS Studio, live streaming platforms, and AV equipment. Good organizational skills and attention to detail. Ability to troubleshoot common technical issues quickly. Strong communication skills to coordinate with teachers and support teams. Professional appearance and adherence to workplace policies. Ability to work under schedule pressure and maintain composure during live sessions. Interested Candidates can share their updated resume on yogita@vidyakul.com
Job Summary: We are looking for a talented and creative Video Editor to join our team. The ideal candidate should have expertise in editing raw video footage into engaging, high-quality content aligned with our brand guidelines. You will work closely with the creative, marketing, and production teams to deliver professional videos for campaigns, social media, training, and promotional purpose. Key Responsibilities: Edit raw footage into polished videos for internal and external use (ads, social media, training, events, etc.) Add music, voiceovers, graphics, text, and special effects as required. Ensure logical sequencing, smooth transitions, and brand consistency. Collaborate with the creative/marketing team to understand project requirements. Stay updated with industry trends, editing techniques, and best practices. Manage multiple projects and deliver within deadlines. Organize and archive video files systematically. Skills & Qualifications: Proficiency in editing software (Adobe Premiere Pro, CapCut etc.). Strong understanding of video formats, codecs, and resolutions. Knowledge of color correction, grading, sound editing, and motion graphics. Creative mindset with attention to detail. Ability to work independently as well as collaboratively in a team. Strong time-management and organizational skills. Ready to work anytime. Does not work elsewhere or do freelancing. Fresher’s can also apply. Can edit 5-6 shots per day or 2-3 long video. Interested Candidates can share their updated resume on yogita@vidyakul.com
Job Overview: We are seeking a creative and detail-oriented Graphic Designer to join our team at Vidyakul Learning Space Pvt. Ltd. The ideal candidate will have experience in creating a variety of digital and print materials and will play a key role in bringing our educational content to life through high-quality visuals. Responsibilities: Design creative and engaging graphics for social media, YouTube thumbnails, ads, banners, brochures, presentations, and more. Collaborate with the marketing and content teams to develop visual concepts aligned with brand guidelines. Edit and retouch images, create infographics, and prepare layouts for digital and print purposes. Manage multiple design projects and meet tight deadlines. Adapt graphics for different formats and platforms. Possesses expertise in creating visuals for brochures, magazines, and book covers, utilizing tools like Adobe Illustrator and Photoshop, and understanding principles of typography, color, and layout to produce impactful marketing and brand materials. Interested Candidates can share their updated resume and portfolio link on yogita@vidyakul.com
Job Overview: Responsible For Identifying Potential Customers And Qualifying Them As Leads. Responsible For Making Sales Calls To Potential Customers To Promote And Sell Products Or Services. They Are Expected To Meet Or Exceed Daily Sales Targets. Responsible For Maintaining Good Relationships With Existing Customers. Responsible For Maintaining Accurate Records Of All Sales Calls, Customer Interactions, And Sales Data. Should Participate In Training Programs To Improve Their Sales Skills, Product Knowledge, And Customer Service Skills. Need To Work Closely With Other Teams Such As Marketing, Customer Service, And Product Development To Ensure That they Have The Necessary Information And Resources To Effectively Sell Products Or Services. Need To Stay Up-To-Date With Industry Trends, Competitor Activity, And Changes In Customer Needs And Preferences To Remain Effective In Their Role.