Job Summary:We are seeking a detail-oriented and analytical Quality Analyst / Call Auditor to monitor and evaluate customer interactions across voice, chat, and/or email channels. The ideal candidate will assess service quality, provide actionable feedback, and support continuous improvement efforts to enhance customer satisfaction and operational efficiency. Key Responsibilities:Monitor and evaluate inbound and outbound customer interactions to ensure compliance with internal quality standards and regulatory requirements. Identify areas for improvement and provide constructive feedback to agents and supervisors. Develop and maintain quality monitoring forms and scoring guidelines. Collaborate with training and operations teams to address performance gaps and training needs. Prepare and analyze quality reports to track trends and KPIs (e.g., CSAT, FCR, QA scores). Assist in calibration sessions to ensure consistency in scoring and evaluation standards. Participate in root cause analysis and recommend process improvements. Maintain accurate documentation of audits, feedback sessions, and quality initiatives. Qualifications:Bachelor's degree or equivalent work experience. 1-3 years of experience in a quality assurance or call monitoring role within a contact center environment. Strong understanding of call center metrics, KPIs, and customer service best practices. Excellent listening, analytical, and communication skills. Proficiency with QA tools and CRM/Call Center platforms (e.g., Zendesk, Salesforce, NICE, Five9, etc.). High attention to detail and ability to work independently. Preferred Skills:Experience with multilingual support environments. Knowledge of compliance and regulatory standards (e.g., HIPAA, PCI) is a plus. Certification in Quality Assurance or Six Sigma is an advantage.
1. Responsible For Identifying Potential Customers And Qualifying Them As Leads. 2. Responsible For Making Sales Calls To Potential Customers To Promote And Sell Products Or Services. 3. They Are Expected To Meet Or Exceed Daily Sales Targets. 4. Responsible For Maintaining Good Relationships With Existing Customers. 5. Responsible For Maintaining Accurate Records Of All Sales Calls, Customer Interactions, And Sales Data. 6. Should Participate In Training Programs To Improve Their Sales Skills, Product Knowledge, And Customer Service Skills. 7. Need To Work Closely With Other Teams Such As Marketing, Customer Service, And Product Development To Ensure That They Have The Necessary Information And Resources To Effectively Sell Products Or Services. 8. Need To Stay Up-To-Date With Industry Trends, Competitor Activity, And Changes In Customer Needs And Preferences To Remain Effective In Their Role.
About Us: Vidyakul Learning Space Pvt. Ltd. is a fast-growing EdTech company committed to providing quality education to students across India. Our mission is to make learning accessible, affordable, and effective through technology. Key Responsibilities: Accurately input and update data in internal systems, spreadsheets, or CRM software. Maintain and organize records, files, and student data with high attention to detail. Verify and correct data where necessary. Manage and track large volumes of information with accuracy and efficiency. Generate regular reports based on entered data. Support other departments with data-related tasks when required. Maintain confidentiality of all student and internal data. Key Requirements:Strong typing speed with high accuracy. Basic knowledge of MS Excel, Google Sheets, and data entry software. Good communication skills and ability to work in a team. Strong attention to detail and ability to handle repetitive tasks. Ability to meet deadlines and multitask effectively. Willingness to learn and adapt to new tools and systems. Preferred:Previous experience in data entry or administrative roles. Familiarity with EdTech platforms or student management systems. What We Offer:Friendly and collaborative work environment. Growth opportunities within the company. Opportunity to work in a purpose-driven company impacting education at scale.
Studio Setup & Operations Specialist Job Summary: We are seeking a Studio Setup & Operations Specialist to manage the setup, maintenance, and smooth functioning of our studio. This role involves handling cameras, lighting, audio, and live streaming setups, ensuring high-quality production, and troubleshooting technical issues. Key Responsibilities: - Set up and maintain studio equipment (cameras, lights, microphones, etc.). - Monitor and manage studio operations for live and recorded sessions. - Troubleshoot technical issues related to video, audio, and streaming. - Ensure high-quality production and adherence to technical standards. - Work with monitoring and Studio operation team and maintain studio inventory. Requirements: - Experience with studio setup, operations, and troubleshooting. - Proficiency in handling video, audio, and lighting equipment. - Strong problem-solving and organizational skills. - Familiarity with live streaming software (OBS, vMix, etc.) is a plus.
Job Summary: We are seeking a proactive and tech-savvy individual to monitor our live online classes, manage real-time student chat, and occasionally interact with students. The ideal candidate should be familiar with OBS (Open Broadcaster Software) and be comfortable in a fast-paced virtual classroom environment. Key Responsibilities: Monitor live classes to ensure smooth operation and quality delivery. Manage and respond to real-time student queries through live chat. Provide live updates or announcements in the chat as directed by instructors. Occasionally speak directly with students to resolve minor issues or provide guidance. Operate OBS software for streaming and technical support, including setting up scenes, transitions, and monitoring stream health. Report technical or behavioral issues promptly to the relevant team. Assist in class scheduling, notifications, or basic troubleshooting as needed. Requirements: Basic understanding of OBS or similar broadcasting software (training can be provided). Strong communication skills (written and verbal). Ability to stay attentive and proactive during long live sessions. Comfortable using online platforms like Zoom, Google Meet, or similar tools. Tech-savvy with good multitasking skills. Prior experience in live chat or classroom monitoring is a plus. Preferred Qualifications: Bachelor’s degree or currently pursuing studies. Experience with online education platforms. Familiarity with EdTech environments or virtual classrooms. What We Offer: Opportunity to work with a growing EdTech company. Training on OBS and other platforms. Flexible working hours (where applicable). Collaborative and growth-oriented work culture.
Typist Job Description Position Overview We are hiring a Typist with experience in the education technology sector. The candidate should be proficient in digital tools, possess strong typing skills in both English and Hindi, and be capable of supporting teachers and content creators in developing engaging educational materials. Key Responsibilities - Type and format educational content in English and Hindi with a typing speed of 32 to 40 words per minute - Create and edit presentations using MS PowerPoint for online and classroom use - Conduct online research to support learning development and content enrichment - Coordinate with teachers to prepare digital presentations and learning resources - Support virtual learning sessions by preparing digital handouts and materials Required Skills - Basic computer knowledge - Typing speed in English and Hindi: 32 to 40 words per minute - Proficiency in MS Office Suite including Word, Excel, and PowerPoint - Familiarity with Google search - Experience working with EdTech platforms - Ability to collaborate effectively with educators