Support Specialist I, Customer Support Vimeo

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Support Specialist I at Vimeo, your role will involve providing exceptional customer support by handling and resolving support tickets across various channels with a focus on first-touch resolution and quick turnaround times. Your primary responsibilities will include: - Delivering Outstanding Customer Support: Resolve support tickets promptly and courteously through email, messaging, and phone channels. - Troubleshooting and Resolving Issues: Utilize internal documentation to address common issues related to billing, account access, and technical troubleshooting. Escalate complex cases when necessary. - Mastering Vimeos Products and Systems: Develop a practical understanding of Vimeos ...

Posted 1 week ago

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Support Specialist I, Customer Support (India) Vimeo

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Support Specialist I at Vimeo, you will play a crucial role in providing exceptional customer support and ensuring a seamless experience for our users across all support channels. Your responsibilities will include: - Delivering Outstanding Customer Support: - Handle and resolve support tickets promptly, focusing on first-touch resolution and quick turnaround times. - Provide courteous and personalized support via email tickets, messaging, and phone. - Troubleshooting and Issue Resolution: - Utilize internal documentation to address common issues related to billing, account access, and technical troubleshooting. - Escalate complex cases to the appropriate teams when necessary to ensure ...

Posted 2 months ago

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