3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Senior Managed Services Service Desk Agent at NTT DATA, you will play a crucial role in serving as the escalation point of contact for clients and vendors. Your responsibilities will include receiving, logging, and diagnosing client requests across a range of products and services while ensuring adherence to agreed service level agreements. You will diligently follow processes, provide first call resolution to clients, and trigger the creation of knowledge articles when necessary. Your key responsibilities will involve collaborating with resolver groups, providing timely updates to clients, and producing breach and aging reports for tickets. As an ambitious self-starter passionate about...

Posted 2 weeks ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.