0.0 - 4.0 years

0 Lacs

hyderabad, telangana

On-site

As a Managed Services Service Desk Agent at NTT DATA, you play a crucial role as the primary contact point for clients and vendors. Your responsibilities include receiving and managing client requests, diagnosing incidents, and providing timely resolutions while adhering to service level agreements. Utilizing your expertise and following standard procedures, you ensure that clients receive high-quality service and are satisfied with the solutions provided. Key Responsibilities: - Receive, log, validate, and diagnose client requests across a range of products and services, in line with agreed service level agreements. - Utilize Managed Services product knowledge to respond to tickets effectiv...

Posted 3 weeks ago

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MS Service Desk Analyst NTT DATA

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Senior Managed Services Service Desk Agent at NTT DATA, you will play a crucial role in serving as the escalation point of contact for clients and vendors. Your responsibilities will include receiving, logging, and diagnosing client requests across a range of products and services while ensuring adherence to agreed service level agreements. You will diligently follow processes, provide first call resolution to clients, and trigger the creation of knowledge articles when necessary. Your key responsibilities will involve collaborating with resolver groups, providing timely updates to clients, and producing breach and aging reports for tickets. As an ambitious self-starter passionate about...

Posted 2 months ago

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