2.0 - 6.0 years

0 Lacs

maharashtra

On-site

As a VC Bridge Operator at Kinly, you will play a crucial role in the Kinly Global Service team, providing remote technical audio/video support for unified communications systems across the global banks estate. Your responsibilities will include being the initial point of contact for both internal (Kinly) and global bank staff/leadership, responding to customer phone calls and emails, launching and troubleshooting video meetings, opening and escalating tickets for customer issues, and keeping clients and global teams updated in a 24/5 environment. You will participate in ongoing training and certification efforts to ensure your knowledge remains current in support of advanced technology solutions. Collaboration with other team members, especially the Global Service team and AVNOC, will be essential to enhance your technical acumen and standard methods of operation within the organization. Your duties and responsibilities will involve delivering services punctually according to agreed SLAs, scheduling and launching video/audio calls, maintaining and managing TMS/EMS systems, carrying out remote training and tests, providing remote assistance for connectivity issues, maintaining a log of faults and details, handling administrative tasks related to VC enquiries, and assisting with the maintenance of the global VC environment. In addition, you will be expected to mentor team members, assist with training, provide feedback on communication issues and service improvements, handle manual tasks for moving equipment, maintain good relationships with global AV counterparts, and attend regular meetings and training sessions with global AV teams. The ideal candidate should be able to work independently, interact effectively with various stakeholders, and possess strong problem-solving and communication skills. If you are selected for an interview and require any reasonable adjustments, please inform the Talent Acquisition team at the time of scheduling. Kinly is a globally trusted AV and UCC technology advisor, dedicated to driving collaboration, engagement, and productivity for organisations worldwide. Our team shares a passion for helping teams achieve workplace communication and collaboration goals, regardless of complexity or location. We design, engineer, and support audiovisual and collaboration technology solutions that deliver real business value and exceptional user experiences consistently. Joining Kinly means being part of an award-winning team of innovative professionals, supporting the world's leading businesses with secure and reliable meeting experiences. You will have the opportunity to work alongside global brands on high-profile projects, benefiting from unrivalled access to cutting-edge technology tailored to specific needs. Kinly is committed to equal opportunities for all individuals.,

Posted 1 week ago

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Subject Matter Expert - Web Development Chegg

3 - 5 years

5 - 7 Lacs

Mumbai, Delhi / NCR, Bengaluru

Work from Office

Position Overview: The Subject Matter Expert (SME) plays a crucial role within our team, responsible for delivering high-quality educational content and support to students. The SME will utilize their in-depth subject knowledge and experience to perform core activities such as grading, live chat support, on demand video support and quality assurance, ensuring that all content meets established standards. Additionally, the SME will provide on-demand video support, engage in community support initiatives, and conduct Q&A sessions to foster student understanding and engagement. This role demands proactive learning, the ability to handle complex tasks, and the capacity to offer constructive feedback and process improvements. The SME will also collaborate with mentors to identify and address weak areas within the team, contributing to the overall success and effectiveness of our educational programs. Eligibility: Work experience of3 years in the relevant industry is recommended, with a portfolio to prove skill sets. Experience in EdTech will be an added advantage. Strong communication skills are essential for delivering live lessons to students in the US. Proficiency in facilitating sessions via Zoom or other online platforms is required. Diversified and in-depth subject knowledge with the required degree. Good grasp of subject-specific software/tools. Primary Responsibilities: Perform all core activities (Grading, Livechat, QA, Live Lessons & Video Weekly Tutoring) within the given guidelines and achieve a QA score of 80% and above. Deliver quality (QA score will validate) content in terms of Grading and Livechat. Review the experts (Mentor Sessions) content as per the latest guidelines and processes. Proactively learn new activities/software/core-subjects and be a part of projects as and when required. Work on difficult tasks across all activities and deliver content without compromising quality. Provide suggestions/changes to activity guidelines or process documents. Review the content from external sources of all difficulty levels and send detailed feedback. Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead. Handle queries from outside experts (MNEs). Provide on-demand video support for students. Participate in community support initiatives to assist students and resolve their queries. Conduct Q&A sessions as needed to enhance student understanding and engagement. Train MNEs and monitor their progress throughout their first 90 days (about 3 months) of onboarding. Support and guide MNEs in their day-to-day processes. Curate new tools and technology for respective subjects. Suggest additions/corrections in the current curriculum. Suggest new courses to be added as per market demand. Gauge incoming volume for chat and grading and suggest redistribution of working shifts as and when needed. Prepare initial reports for SME grading contribution and Livechat effectiveness. Secondary Responsibilities: Analyze graded checkpoints and chats/video support and rate them as per defined standards. Present findings and recommendations in a plan that drives future process improvements. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

Posted 2 months ago

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