4 Video Delivery Jobs

Job Description Product Support Engineer Position: Product Support Engineer Experience: 3 years Location: Onsite/Noida About the Role We are looking for a proactive and technically skilled Product Support Engineer with hands-on experience in supporting video streaming, content security, or broadcast solutions. The ideal candidate will have a good understanding of AWS cloud services and prior experience in troubleshooting, deployment, and customer-facing support. This role will involve collaborating with product, engineering, and DevOps teams to ensure seamless product adoption, quick resolution of technical issues, and a great customer experience. Key Responsibilities Provide L1/L2 technical support for video content security and streaming solutions (e.g., live streaming, DRM, watermarking, CDN integrations). Work closely with customers to troubleshoot issues related to playback, encoding, packaging, DRM, and integrations. Support product deployments on AWS cloud services including EC2, S3, CloudFront, MediaLive, MediaPackage, and related services. Monitor system health, logs, and performance metrics to proactively identify and resolve issues. Collaborate with engineering and DevOps teams to escalate, reproduce, and resolve complex product issues. Assist with product documentation, FAQs, and support knowledge base to empower customers with self-help resources. Participate in periodic on-call rotations to ensure round-the-clock support coverage (as needed). Required Skills & Experience 3 years of experience in product/technical support or system operations. Hands-on experience with video streaming products or platforms (e.g., Wowza, Kaltura, Brightcove, or similar). Solid understanding of AWS services such as EC2, S3, CloudFront, MediaLive, MediaPackage, IAM, and CloudWatch. Good knowledge of HTTP Live Streaming (HLS), DRM, CDN workflows, encoding/transcoding, and video delivery pipelines. Experience with Linux environments, log analysis, and basic scripting (Bash/Python preferred). Strong communication skills and ability to explain technical issues clearly to both technical and non-technical users. Customer-first mindset with problem-solving abilities. Good to Have but not mandatory AWS Certified Cloud Practitioner or Associate-level certification. Familiarity with observability and monitoring tools (e.g., Datadog, Prometheus, CloudWatch dashboards). Exposure to ticketing/support platforms (e.g., Zoho, Jira). What We Offer Opportunity to work on cutting-edge cloud-based video security and streaming products. Collaborative work environment with exposure to product, DevOps, and engineering teams. Growth opportunities with AWS cloud and media technologies. Interested candidates can share their updated cv at 9711977045

You are a highly skilled and experienced Media-Tech professional sought to join Amagi's dynamic Onboarding team as the Head of Technical Onboarding. Your role will involve possessing deep expertise in Amagi's products such as CLOUDPORT, Tarang, Amagi Live, and video streaming and delivery technologies like AWS Medialive, Mediaconnect, CDN, streaming, and video delivery, to facilitate seamless customer onboarding experiences. Your responsibilities will include leading and managing the technical onboarding team, providing guidance, mentorship, and support to ensure an efficient onboarding process. You will also be responsible for managing escalations and risks to optimize customer satisfaction, leading collaboration with internal stakeholders, and developing strategic initiatives to enhance technical onboarding workflows. As a Media Technology Expert, you are expected to stay updated on the latest trends and advancements in media technology, collaborate with internal teams to integrate emerging technologies into the onboarding process, and maintain client relationships by acting as a technical liaison between clients and internal teams. Moreover, you will be tasked with optimizing the onboarding process, refining workflows, reducing implementation timelines, and enhancing overall customer satisfaction. Designing and delivering comprehensive training programs for clients, fostering a culture of continuous learning within the technical onboarding team, and implementing quality assurance measures throughout the onboarding process will also be part of your responsibilities. The ideal candidate for this role should have at least 12 years of experience in the IT sector, with a minimum of 8 years in a customer delivery role and some experience in people management. You should have proven leadership experience in overseeing technical onboarding in the media technology or streaming industry, a deep understanding of media technology, excellent communication skills, and the ability to manage high-pressure situations effectively. Strong project management skills and the ability to lead cross-functional teams are also essential for this position.,

As the Head of Technical Onboarding at Amagi, you will play a crucial role in leading and managing the technical onboarding team to ensure a seamless integration and onboarding experience for our clients. Your deep expertise in media technology, including Amagi's products and video streaming technologies, will be instrumental in driving customer success and operational excellence. You will be responsible for providing guidance, mentorship, and support to the technical onboarding team, optimizing customer satisfaction and preventing escalations through continuous improvement practices. Collaboration with internal stakeholders such as engineering, product, sales, and peer groups will be essential in enhancing the onboarding workflow and delivering cutting-edge solutions in the fast-evolving media landscape. Staying updated on the latest trends and advancements in media technology, you will provide strategic insights and recommendations, integrating emerging technologies into the onboarding process to keep Amagi's solutions at the forefront of the industry. Acting as a technical liaison between clients and internal teams, you will build strong client relationships, ensuring a positive onboarding experience and successful implementation. Your role will also involve evaluating and refining the technical onboarding process, designing comprehensive training programs for clients, and fostering a culture of continuous learning within the technical onboarding team. Implementing quality assurance measures and establishing key performance indicators will be essential to monitor and measure the success of onboarding initiatives. The ideal candidate for this position will have at least 12 years of experience in the IT sector, with a minimum of 8 years in a customer delivery role and some experience in people management. Experience in running Agile projects, leadership in technical onboarding within the media technology or streaming industry, and a deep understanding of media technology, streaming protocols, and video delivery are key requirements. Excellent communication and customer handling skills, the ability to motivate and develop a highly technical team, and strong project management capabilities are essential for success in this role.,

Intuitor is currently seeking a Senior Systems Engineer to join our team in Bangalore. As a Senior Systems Engineer, you will be responsible for various tasks including analyzing, designing, installing, configuring, maintaining, and repairing network monitoring infrastructure. This hands-on role is at a senior level and requires you to act as the primary technical contact for providing consultative, proactive, and reactive support to managed services and maintenance accounts/customers. Your responsibilities will include providing escalation support for complex network monitoring tools, reviewing monitoring tools design and configuration, and offering recommendations according to best practices. You will oversee the planning, design, implementation, and operation of customer network monitoring platforms, actively participating in specifying customer requirements and implementation plans for advanced network monitoring solutions. Additionally, you will manage the implementation of customer network monitoring projects and provide technical consulting, device configuration, and troubleshooting services remotely through the Network Operation Centre. To qualify for this role, you must have a Bachelor's degree in a technical field such as Computer Science or IT, along with a minimum of six years of practical experience. Experience with Cisco and other networking equipment is required, as well as in-depth knowledge of network monitoring platforms like Science Logic (EM7), Nimsoft, Prognosis, and EMC Smarts. You should also have knowledge of operating systems such as Windows and Linux, and databases like MySQL, SQL, and Mariadb. In addition to technical skills, interpersonal and customer service skills are essential for this role. You must possess a strong sense of ethics, excellent communication skills, and the ability to manage time effectively while handling multiple assignments. A detail-oriented and methodical approach to problem-solving is crucial, along with the ability to work both independently and as part of a team. Continuous learning and self-study to keep up with new products and technologies are also expected. If you are looking to advance your career as a Senior Systems Engineer in a dynamic environment, we encourage you to apply by sending your resume to careers@intuitorit.com. Join us at Intuitor and be part of our dedicated team in Bangalore.,