Job
Description
As the Vice President (VP) of Global IT Infrastructure & Managed Services, you will play a crucial role in orchestrating seamless global service delivery and transforming IT operations through innovation and cutting-edge technologies. Your responsibilities will include defining and executing strategic roadmaps, overseeing global service delivery, managing technology and infrastructure, leading managed enterprise applications (ERP), ensuring governance, risk & compliance (GRC), delivering managed security services, engaging with clients, and managing financial and vendor aspects. Key Responsibilities: - Define and execute the strategic roadmap for global IT infrastructure, enterprise applications, and security services. - Lead digital transformation initiatives across enterprise operations, ensuring alignment with business goals. - Build and evolve a scalable IT operating model for client delivery. - Oversee Global Service Desk Operations, ensuring high-quality, responsive support to clients and end users. - Manage global IT service delivery across systems, networks, and cloud computing environments. - Drive operational excellence through process optimization, automation, and innovation. - Lead infrastructure modernization efforts including cloud migration, data center transformation, and network optimization. - Ensure high availability, performance, and security of IT systems and services. - Oversee delivery and support of ERP platforms across client environments. - Ensure seamless integration, customization, and performance of enterprise applications. - Establish and maintain robust IT governance frameworks. - Ensure compliance with global regulatory standards and cybersecurity protocols. - Mitigate risks through proactive monitoring and incident response strategies. - Lead the development and delivery of SOC services, including threat detection, incident response, and continuous monitoring. - Provide CISO-as-a-Service to clients, offering strategic guidance on cybersecurity posture, compliance, and risk management. - Collaborate with clients to understand business needs and deliver tailored IT solutions. - Drive product development initiatives that enhance service offerings and client value. - Develop and manage IT budgets, ensuring cost-effective operations. - Lead vendor selection, negotiation, and performance management. - Optimize sourcing strategies and vendor partnerships. Core Competencies: - Cloud Computing (AWS, Azur) - Infrastructure & Network Operations - Managed Enterprise Applications (ERP) - Managed Security Services (SOC, CISO) - IT Strategy & Service Delivery - Cybersecurity & Risk Management - Data Center Operations - Program & Project Management - IT Budgeting & Financial Planning - Vendor & Contract Management - Governance, Compliance & Control (GRC) - Product Development & Innovation Qualifications: - Bachelors or Masters degree in Computer Science, Information Technology, or related field. - 15+ years of progressive experience in IT infrastructure and managed services. - Proven track record of leading global IT operations and digital transformation initiatives. - Strong leadership, communication, and stakeholder management skills. - Certifications such as ITIL, PMP, CISSP, or cloud platform certifications are a plus. Ideal Candidate Profile: You are a visionary IT leader with a passion for innovation and excellence in service delivery. A strategic thinker and change agent, you thrive in complex, fast-paced environments. With a deep understanding of technology and business, you are committed to driving transformation and delivering measurable value to clients.,
