To oversee the daily operations of VGP Marine Kingdom, ensuring exceptional customer service, efficient facility management, and compliance with all regulatory standards. Key Responsibilities Customer Handling (High Priority) Lead and manage customer service operations to ensure an exceptional guest experience. Handle customer queries, feedback, and complaints efficiently, ensuring swift resolution and customer satisfaction. Implement strategies to enhance the visitor experience and ensure repeat visits. Facility Management Oversee the maintenance and operational efficiency of all facilities, ensuring they meet safety and cleanliness standards. Coordinate with maintenance teams to manage regular inspections, repairs, and upgrades of equipment and infrastructure. Work closely with the water quality team to ensure all aquatic exhibits are maintained to the highest standards. Vendor and Government Relations Manage relationships with vendors and service providers to ensure quality and cost-effective services. Liaise with government officials and regulatory bodies to ensure compliance with all relevant laws and regulations. Team Leadership and Coordination Lead and motivate a diverse team, ensuring clear communication and alignment with organizational goals. Develop and implement operational policies and procedures to optimize efficiency and effectiveness. Reporting and Compliance Prepare and present regular operational reports to senior management. Ensure compliance with health, safety, and environmental regulations, conducting regular audits and assessments. Qualifications & Skills Bachelor’s degree in Business Administration, Hospitality Management, or a related field. 12-15 years of experience in operations management, particularly in the service sector such as malls, theaters, or airports. Proven expertise in customer handling and enhancing guest experiences. Strong leadership, communication, and problem-solving skills. Familiarity with vendor management and regulatory compliance. Let me know if you’d like any further adjustments!

Job Description – Marketing Brand Manager (Conventional) Location: Chennai, India Experience: 8 + years in brand & conventional marketing (entertainment, hospitality, retail or FMCG preferred) Employment Type: Full-time About VGP KINGDOM VGP KINGDOM is South India’s most diversified leisure group, comprising: VGP Universal Kingdom – flagship amusement & theme park VGP Marine Kingdom – India’s first large-format walk-through aquarium VGP Cyber Kingdom – immersive VR/AR arcade arena VGP Playy Kingdom – family arcade & kids’ play zone Sea Thru Diner – multicuisine beach-front restaurant Waghoba – barcade game centre for adults We are seeking a strategic, hands-on Marketing Brand Manager – Conventional to own offline branding and integrated marketing for every property in the VGP KINGDOM family. Key Responsibilities Area What You’ll Do Brand Strategy & Positioning • Craft and periodically refresh individual brand identities while maintaining an overarching VGP KINGDOM narrative.• Develop annual brand plans, value propositions and key messaging that resonate with Tamil Nadu’s diverse audience segments. Conventional Campaign Leadership • Plan, budget and execute 360° offline campaigns (print, TV, radio, cinema, OOH, transit, in-park signage).• Synchronise seasonal promotions, festival pushes and new-attraction launches across properties. Agency & Vendor Management • Lead creative, media-buying, PR and fabrication agencies from briefing through production.• Negotiate rates and service-level agreements; ensure brand-safe execution. Cross-Property Synergies • Design bundle offers, co-promotions and loyalty initiatives that drive visitation across amusement, aquarium, arcade and F&B assets.• Coordinate with digital, events and sales teams for unified go-to-market roll-outs. Brand Governance • Maintain and enforce comprehensive brand guidelines (logos, colours, typography, tone).• Review and approve all offline collateral to guarantee consistency and quality. Market Intelligence & Insights • Commission research, track competitive activity and measure brand health (awareness, preference, NPS).• Produce data-driven recommendations to refine positioning and spend allocation. Partnerships & Sponsorships • Identify and close alliances with schools, corporates, tourism boards and consumer brands.• Negotiate naming rights, co-branded events and media barter deals. Budget & Performance Tracking • Control annual offline marketing budget; monitor ROI, CPV and footfall lift.• Present monthly dashboards and post-campaign analyses to leadership. Crisis & Reputation Management • Coordinate with PR to handle issues affecting brand image; prepare holding statements and FAQs. Required Skills & Qualifications MBA/PGDM or bachelor’s in Marketing, Mass Comm, or related field Minimum 8 years leading brand or conventional marketing, with at least 3 years managing multiple brands or business units Demonstrated success running high-value ATL and BTL campaigns end-to-end Strong agency network and knowledge of Chennai / Tamil Nadu media landscape Proficiency in campaign analytics, budgeting, vendor negotiation and production workflows Excellent written & spoken English; functional Tamil a strong advantage Leadership, presentation and cross-functional collaboration skills Perks & Benefits Competitive salary plus performance incentives Dynamic, creativity-driven workplace with rapid career-growth pathways How to Apply Email your résumé, a brief cover letter outlining relevant offline campaigns you have led (with metrics), and any supporting portfolio PDFs to head.m@vgpuniversalkingdom.in & hr@vgpmarinekingdom.in with the subject “Brand Manager – Conventional Marketing”. Join VGP KINGDOM and shape the offline presence of South India’s most beloved entertainment destinations.

The Fitter will be responsible for the installation, maintenance, and repair of mechanical components and structures within the amusement park. This includes rides, attractions, and other mechanical systems. The role ensures the safe and efficient operation of all mechanical assets in compliance with safety standards. Key Responsibilities: Assemble, install, and maintain mechanical equipment, especially amusement rides and park attractions. Conduct regular inspections and preventive maintenance to ensure the safe operation of rides. Identify and repair faults in mechanical systems, including hydraulics, pneumatics, and gear systems. Replace defective parts using hand tools and machines. Work closely with ride operators and other staff to report and fix mechanical issues promptly. Maintain accurate records of maintenance and repairs. Adhere strictly to safety protocols and regulatory compliance. Support the setup and dismantling of temporary rides or attractions as needed. Assist in emergency repairs and after-hours maintenance when required. Qualifications and Skills: ITI/Diploma in Mechanical Fitting or relevant trade. Proven experience (3 years &above) as a Fitter in an industrial, mechanical, or amusement setting preferred. Good knowledge of mechanical systems, welding, and machine operations. Ability to read and interpret technical drawings and manuals. Strong attention to detail and safety. Physical fitness and ability to work at heights or in confined spaces. Willingness to work shifts, weekends, and holidays as required. Work Conditions: Exposure to outdoor environments and varying weather conditions. Physically demanding role requiring lifting, climbing, and prolonged standing. Use of personal protective equipment (PPE) is mandatory.

We are seeking a skilled and detail-oriented Civil Engineer to join our team. The ideal candidate will be responsible for planning, designing, and overseeing construction and maintenance of building structures and infrastructure such as roads, bridges, water supply systems, and more. Key Responsibilities: Design and develop construction projects such as roads, buildings, bridges, and water systems. Conduct site investigations and feasibility assessments. Prepare detailed drawings, plans, and cost estimates. Monitor and manage project progress, ensuring quality, safety, and compliance with regulations. Collaborate with architects, contractors, and other professionals. Supervise construction activities and provide technical guidance. Ensure adherence to environmental, safety, and legal regulations. Prepare reports, presentations, and documentation related to project status. Required Skills and Qualifications: Bachelor’s degree in Civil Engineering or a related field. Proven experience in civil engineering projects (site or design). Strong knowledge of construction methods, materials, and legal regulations. Proficiency in AutoCAD, Civil 3D, and other engineering software. Excellent analytical, problem-solving, and project management skills. Strong communication and teamwork abilities. Preferred Qualifications: Master’s degree in Civil Engineering or specialization. Certification or license as a Professional Engineer (PE). Experience in sustainable or green construction practices.

The Supervisor at Play Kingdom is responsible for overseeing daily operations of the play area, ensuring a safe, clean, and engaging environment for children and parents. The role involves managing play attendants, coordinating guest services, monitoring safety protocols, and maintaining high standards of customer service. Key Responsibilities: Supervise and coordinate the daily activities of play area staff. Ensure all safety, hygiene, and cleanliness protocols are strictly followed. Greet guests warmly and address customer queries and concerns promptly. Manage crowd control and ensure children’s activities are conducted safely. Monitor equipment and report maintenance needs. Train and guide new play attendants and staff. Handle ticketing, party bookings, and event coordination as needed. Ensure all staff adhere to policies, schedules, and grooming standards. Prepare shift reports and escalate any issues to the manager. Qualifications & Skills: Minimum of 5 and above years experience in a supervisory or customer service role (experience in childcare, amusement parks, or hospitality is a plus). Strong communication and people management skills. Ability to multitask and work under pressure. Enthusiastic and child-friendly personality. Work Schedule: Rotational shifts including weekends and holidays.

The Electrical Technician is responsible for the installation, maintenance, inspection, troubleshooting, and repair of electrical systems and equipment across the amusement park, including rides, lighting systems, and other park infrastructure. This role ensures all electrical components operate safely and efficiently, complying with all safety standards and regulations. Key Responsibilities: Conduct regular inspections, preventive maintenance, and repairs on amusement rides and park-wide electrical systems. Diagnose and troubleshoot electrical faults in rides, control systems, lighting, and other park equipment. Install wiring, control systems, panels, circuit breakers, transformers, and other electrical components. Work with ride manufacturers’ manuals and electrical diagrams to ensure proper operation and repairs. Maintain accurate maintenance records, daily logs, and service reports. Coordinate with the operations team to minimize ride downtime and ensure guest safety. Ensure compliance with local, state, and national electrical codes and safety standards. Respond quickly to ride stoppages or electrical failures during park operation hours. Assist in the commissioning and setup of new rides or attractions. Participate in safety training and emergency response procedures. Qualifications: ITI/Diploma in Electrical Engineering or equivalent trade certification. Minimum 2–4 years of experience in industrial or amusement park electrical maintenance. Strong knowledge of motors, control systems, relays, sensors, PLCs, and VFDs. Ability to read and interpret technical drawings and wiring diagrams. Good troubleshooting and problem-solving skills. Willingness to work in shifts, weekends, and holidays. Physically fit and comfortable working at heights or in confined spaces. Preferred: Experience in amusement park, theme park, or large entertainment venue maintenance. Basic knowledge of mechanical systems is an advantage. Familiarity with safety protocols and emergency procedures in high-traffic areas.

The Maintenance Mechanic Executive is responsible for ensuring the safe and efficient operation of rides, attractions, and facility equipment in the amusement park. This role involves performing routine preventive maintenance, troubleshooting mechanical and electrical issues, and responding quickly to equipment breakdowns to minimize downtime and ensure guest safety. Key Responsibilities: Perform daily inspections and preventive maintenance of rides, attractions, and mechanical systems. Diagnose and repair mechanical, hydraulic, and pneumatic systems. Maintain amusement park facilities including motors, pumps, compressors, conveyors, and HVAC systems. Ensure all rides and attractions comply with safety and operational standards. Keep accurate records of maintenance activities, repairs, and parts used. Assist in the installation and testing of new equipment. Work collaboratively with ride operators, electricians, and other departments to resolve issues. Follow all safety protocols, lockout/tagout procedures, and emergency guidelines. Support park opening/closing procedures and special events as required. Qualifications: ITI/Diploma or Bachelor’s degree in Mechanical Engineering or related field. 2–5 years of experience in mechanical maintenance, preferably in amusement parks, manufacturing, or facility management. Strong knowledge of mechanical systems, troubleshooting, and repair techniques. Familiarity with preventive maintenance software and tools. Ability to work on a rotating schedule, including weekends and holidays. Good physical stamina and ability to work at heights or in confined spaces. Strong communication and teamwork skills. Preferred Skills: Experience with amusement park ride maintenance or similar high-risk equipment. Basic knowledge of electrical systems and welding. Familiarity with OSHA and amusement park safety standards.

We are seeking a proactive and customer-focused Customer Relationship Supervisor to oversee and enhance the performance of our customer relationship team. In this role, you will be responsible for supervising daily operations, handling escalated customer issues, maintaining high service standards, and developing strategies to foster strong and lasting relationships with clients. Key Responsibilities:Supervise and support a team of customer relationship executives/representatives. Monitor team performance, set KPIs, and conduct regular reviews and coaching sessions. Ensure all customer inquiries, complaints, and requests are handled promptly and effectively. Manage and resolve escalated customer issues with professionalism and empathy. Identify areas for improvement in the customer journey and propose solutions. Collaborate with sales, marketing, and operations teams to align customer service efforts with company goals. Maintain detailed records of customer interactions and feedback for reporting and quality assurance. Conduct training sessions to ensure the team is up to date with company products, services, and customer service best practices. Prepare and submit performance reports to management. Qualifications:Bachelor's degree in Business Administration, Marketing, or a related field. 3+ years of experience in customer service, with at least 1 year in a supervisory role. Excellent communication, interpersonal, and conflict-resolution skills. Strong leadership and team management capabilities. Ability to analyze data and prepare meaningful reports. Proficiency in CRM software and customer service tools. A customer-first mindset with the ability to stay calm under pressure. Preferred Skills:Experience in [insert industry, e.g., retail, hospitality, tech, banking, etc.]. Multilingual capabilities are a plus. Familiarity with customer feedback tools and survey systems.