Vertex Tax System Production Support Service Engineer GiGa-Ops Global Solutions

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Join a leading force in the financial technology and enterprise support sector, where innovation meets precision. This role is ideal for professionals passionate about ensuring the robustness of critical tax systems in a dynamic, on-site environment. We support essential financial operations and tax calculations for diverse client portfolios in India. As a Production Support Specialist for the Vertex Tax System, your primary responsibility will be to provide end-to-end support to ensure high system availability and accuracy. You will troubleshoot, diagnose, and swiftly resolve production issues to maintain seamless tax operations. Collaboration with cross-functional teams is essential, and you will escalate issues when necessary to guarantee minimal disruption. Monitoring system performance, implementing updates, and executing system enhancements will be part of your routine to optimize efficiency. Documentation of resolutions, maintenance of process standards, and contribution to continuous improvement initiatives are also key aspects of this role. Additionally, engaging in on-site support activities, participating in on-call rotations, and adhering to emergency response protocols will be required. To excel in this role, you must have proven experience in production support for the Vertex Tax System or similar tax software environments. Strong technical troubleshooting abilities, coupled with hands-on experience in Linux and SQL environments, are must-have skills. Familiarity with critical business processes around tax calculations and financial reporting is essential. Prior experience in on-site production support roles with a proactive problem-solving approach is also required. Exposure to financial software support, ERP systems, or ITIL production support frameworks is preferred. A degree in Engineering, Computer Science, or a related field would be advantageous. As part of our team, you will enjoy the benefits of working in an innovative environment that rewards initiative, expertise, and collaboration. You will engage in challenging projects that drive professional growth and skill enhancement. We offer a competitive compensation package with clear career advancement pathways in a high-impact, on-site setting.,

Posted 3 days ago

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