Regional Technical Support Manager HCL Technologies

4.0 - 8.0 years

0 Lacs

noida, uttar pradesh

On-site

You will be responsible for architecting, deploying, and managing SD-WAN solutions for clients using Versa's cutting-edge technology, which integrates both networking and security services. Design, deploy, and manage Versa SD-WAN solutions for enterprise and service provider networks. Utilize Versa Director to manage and configure SD-WAN infrastructure, ensuring centralized visibility and control. Collaborate with clients to understand their networking requirements and deliver customized solutions using Versa's multi-cloud, multi-tenancy capabilities. Perform zero-touch provisioning and troubleshoot SD-WAN installations remotely. Work with security teams to integrate next-generation firewall, secure web gateway, and other security functions into the SD-WAN architecture. Provide technical support and training to clients and internal teams on Versa SD-WAN best practices. Conduct regular performance tuning and system optimization, leveraging Versa's AI/ML-powered predictive management. Stay updated on the latest advancements in SD-WAN and network security technologies, particularly in Versa's product roadmap. Required Qualifications: - Bachelors degree in Computer Science, Information Technology, or related field. - Proven experience with Versa Networks SD-WAN, including hands-on experience with Versa Director and Versa Analytics. - Strong knowledge of WAN routing protocols (BGP, OSPF) and carrier-grade network architectures. - Familiarity with SASE (Secure Access Service Edge) architecture and principles. - Experience with cloud integration and managing hybrid WAN infrastructures. - Excellent problem-solving skills and the ability to work with distributed teams. Preferred Qualifications: - Versa Networks certifications or similar SD-WAN certifications. - Hands-on experience with other SD-WAN solutions and next-gen firewall technologies. To adhere to quality standards, regulatory requirements, and company policies. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases. To participate or contribute to EN business in the creation of proposals to drive Service improvement plans. To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team. To provide support for on-call escalations / L3 level support and doing incident & problem management. Work on value-adding activities such as Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.,

Posted 3 days ago

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Software-Defined Wide Area Network Capgemini

4.0 - 12.0 years

0 Lacs

maharashtra

On-site

As an SD-WAN Architect at Capgemini, you will play a crucial role in designing and implementing SD-WAN architectures for new deployments and migrations. Your responsibilities will include configuring and managing SD-WAN controllers, edge devices, and orchestrators. It is essential to have hands-on experience with Cisco Viptela, Fortinet Secure SD-WAN, VMware VeloCloud, or Versa Networks. A strong understanding of routing protocols such as BGP, OSPF, EIGRP, IPSec, QoS, and network segmentation is required for this role. To excel in this position, you should have 4-12 years of experience in SD-WAN infrastructure, encompassing incident resolution, root cause analysis, and performance optimization. Proficiency in deploying and troubleshooting Cisco and Cisco Viptela SD-WAN solutions is a key requirement. Additionally, familiarity with network monitoring tools like SolarWinds, ThousandEyes, and troubleshooting tools such as Wireshark, NetFlow, and SNMP will be advantageous. At Capgemini, you will have the opportunity to work at the forefront of SD-WAN transformation, assisting global clients in transitioning from traditional WAN to cloud-first, software-defined networks. You will collaborate with cutting-edge networking tools and platforms like Cisco SD-WAN, Versa, VMware VeloCloud, and Fortinet, enabling you to contribute to innovative solutions in the field. Capgemini is a global business and technology transformation partner, committed to accelerating organizations" transition to a digital and sustainable world. With a diverse team of over 340,000 members across more than 50 countries, Capgemini leverages its 55-year heritage to deliver end-to-end services and solutions. By harnessing expertise in AI, generative AI, cloud, and data, coupled with deep industry knowledge and a strong partner ecosystem, Capgemini empowers clients to unlock the value of technology to meet their business needs effectively. Join us at Capgemini and be part of a collaborative community dedicated to reimagining what's possible in the world of technology.,

Posted 4 days ago

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