Business Analyst - CRM Cedar Management Consulting International

10.0 - 14.0 years

0 Lacs

maharashtra

On-site

As a Business Analyst - CRM at Cedar Management Consulting International, you will be joining a dynamic team in Mumbai. This role is perfect for a seasoned professional with a deep expertise in CRM systems and a strong background in business analysis within the banking domain. Your main responsibility will be to bridge business needs with technology solutions, drive CRM strategy, and lead functional teams across large-scale transformation programs. Your key accountabilities will include leading functional analysis and requirement gathering for CRM initiatives in the banking sector, acting as a liaison between business stakeholders and technical teams to ensure solution alignment, defining and documenting business processes, functional specifications, and user stories, driving CRM roadmap planning, solution design, and functional testing, conducting workshops, stakeholder interviews, and gap analysis sessions, providing leadership to junior BAs and functional consultants, and ensuring compliance with regulatory and data governance standards in CRM implementations. In terms of competencies, you should have a strong understanding of the BFSI industry, good appreciation of both traditional and emerging financial technology areas, and hands-on experience with CRM platforms such as MS Dynamics CRM, VeriPark, or similar. Your soft skills should include excellent communication and interpersonal skills, a strong global orientation with an excitement to interact with Cedar and IBSI's multi-cultural teams, an execution and solution-focused mindset, high organization and detail orientation, good problem-solving skills, and the ability to multi-task across activities along with different teams. To be eligible for this role, you should have at least 10 years of experience in business analysis and functional leadership roles, strong domain knowledge in banking and financial services, proven ability to lead cross-functional teams and manage client relationships, excellent analytical, documentation, and communication skills, and familiarity with Agile and Waterfall methodologies.,

Posted 2 days ago

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