Cisco L2 UCCE/PCCE Engineer VIS Networks

3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

As a skilled professional with experience in Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), and Verint recording, you will be responsible for the following: - Possessing good experience in CUCM, CUIC, CVP, UCCE/PCCE Contact center, and Telephony solutions. - Demonstrating expertise in Acqueon Outbound Solution. - Having in-depth knowledge of troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions. - Proficiency in Gateway configurations, Networking, Linux & Windows OS. - Familiarity with recording solutions, preferably Calabrio AQM. - Experience in troubleshooting Finesse, PGs. - Ability in ICM / UCCE scripting utilizing Script...

Posted 1 month ago

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Cisco UCCE L2 TechFastConsult

3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Cisco UCCE L2 at TechFastConsult, you will play a crucial role in configuring and managing the Cisco Unified Contact Center Enterprise (UCCE) to ensure seamless operation of contact center solutions. Your responsibilities will include troubleshooting issues, resolving escalations, and collaborating with IT and support teams to maintain system performance and enhance client satisfaction. This full-time hybrid role based in Noida offers some work-from-home flexibility. Your primary qualifications for this role should include hands-on experience with Cisco UCCE/PCCE Contact Center Solution, troubleshooting contact center components such as ICM, CUIC, CVP, PGs, and Finesse, as well as telep...

Posted 3 months ago

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