225 Verint Jobs - Page 5

Assist in addressing and resolving data quality issues reported by users and data stakeholders, including anomalies, inconsistencies, and data quality concerns. Participate in the monitoring, tracking, and management of data quality incidents and requests, ensuring timely and effective responses. Assist in creating and maintaining comprehensive documentation of data quality issues, resolutions, and best practices for reference and training. Support the Data Quality Service Desk Lead in managing and escalating complex data quality issues to the relevant teams, ensuring appropriate actions are taken. Assist in tracking and reporting on data quality incidents and metrics to ensure transparency ...

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying techno...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support v...

At Verint, we believe customer engagement is the core of every global brand. Our mission is thelp organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive tanswer constantly shifting market challenges and deliver impactful results for our customers. Our commitment tattracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com . Overview of Job Function: We are looking for a strong Backend Developer with vast experience in bu...

Monitor Real-Time Adherence (RTA) and take corrective actions as needed. Utilize WFM tools like Blue Pumpkin, Aspect, NICE IEX, Verint, or Genesys for forecasting, scheduling, and real-time monitoring. Ensure staffing levels align with forecast Required Candidate profile Collaborate with operations to maintain SLAs, shrinkage, and occupancy targets. Generate and analyze intraday, daily, weekly, and monthly performance reports. Support capacity planning and resource Perks and benefits Perks and Benefits

OPENING IS ONLY FOR BANGALORE | Real Time Analyst (RTA) | Bangalore | International BPO WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory (MANDATE) Required Candidate profile Atleast 1 year experience as RTA in International process Tool Knowledge IEX, VERINT, AVAYA,Genesys Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCO...

WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory (MANDATE) Required Candidate profile At least 1 year experience as RTA in International Voice process (MANDATE) Tool Knowledge IEX, VERINT, AVAYA,Genesys Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: a...

Key Responsibilities: Develop and implement sales strategies to expand business in the Government and PSU vertical through system integrations. Identify and engage with key Government agencies, departments, and decision-makers to drive business opportunities. Build and maintain strong relationships with system integrators and partners to enhance sales effectiveness. Work closely with internal teams, including pre-sales, technical, and marketing, to develop customized solutions for government clients. Lead proposal development, Bid management, and RFP responses for government contracts end to end. Ensure compliance with Government procurement policies and regulations. Monitor market trends, c...

Job Title - GN - SONG - MT - Workforce Intelligence - Senior Manager/Manager Management Level: 06/ Senior Manager or 07/ Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Workforce Management (WFM) Good to have skills: Project Management Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work :Advance Customer Engagement, Workforce Optimization Roles & Responsibilities: As part of the team, you will drive the following Help our clients to create the workforce optimization strategy Work with clients to drive migration of workfor...

WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory Required Candidate profile - Atleast 1 year experience as RTA in International process - Tool Knowledge IEX, VERINT, AVAYA,Genesys - Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmai...

Role & responsibilities 1. Scheduling : Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels. 2. Data Analysis : Analyze historical data and trends to calculate the call arrival pattern Monitor and analyze performance metrics and key performance indicators (KPIs). Generate and present reports on staffing efficiency, adherence, and other relevant 3. Tools : Knowledge of any WFM tool like: IEX, Verint (Must), etc. Candidate should know Erlang C methodology 4. Communication : •Collaborate with department managers and team leads to understand staffing needs and ...

We are looking for a highly motivated and experienced Branch Manager to lead our retail sales team in housing finance. The ideal candidate will have 3 to 8 years of experience in sales management, preferably in the housing finance sector. Roles and Responsibility Drive sales and ensure business targets are achieved for the assigned area. Execute strategies to achieve branch performance goals. Build and maintain strong client relationships to create and meet sales forecasts. Manage growth and profitability by staying competitive and developing sales strategies. Expand and retain the company''s customer base through strong liaisons with clients and channel partners. Optimize and closely monito...

We are looking for a skilled SAP PP Production Planning & Control Process Industries professional with 5 to 10 years of experience. The ideal candidate will have a strong background in SAP PP functionalities and experience in configuring SAP PP modules. This position is based in Gurugram. Roles and Responsibility Collaborate and manage the team to achieve high performance. Make key decisions and contribute to strategic planning. Provide solutions to problems across multiple teams. Lead the application development process effectively. Ensure seamless communication among team members and stakeholders. Engage with multiple teams to drive business growth. Job Proficiency in SAP PP Production Pla...

Are you ready to lead strategic workforce planning for a fast-growing, global customer experience brandAt Fusion CX, we re hiring a Senior Manager Workforce Management (WFM) to drive forecasting, capacity planning, and performance optimization across our operations. If you bring deep expertise in WFM tools, an analytical mindset, and a passion for efficiency and innovation, this is your opportunity to make a meaningful impact from our Kolkata center. Join us in shaping a future where workforce intelligence meets operational excellence. Job Description Senior Manager (WFM) About the Role As a Senior Manager WFM, you will be responsible for developing and executing end-to-end workforce strateg...

Apply Now Job Title Manager I, WFM Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Partner with client team to develop/deploy innovative solutions Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center efficiency Support/drive transitioning of new clients Manage all contractual KPI/SLA targets for the account and ensure that accounts are in competitive vendor ranking Ma...

We are looking for a skilled MuleSoft Developer with 5-10 years of experience to join our team in IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in designing and developing scalable, secure, and efficient software solutions using MuleSoft technologies. Roles and Responsibility Design, develop, test, and deploy MuleSoft applications using various modules such as Anypoint Platform, API Management, and Integration Cloud. Collaborate with cross-functional teams to identify business requirements and design technical solutions that meet those needs. Develop high-quality code that is well-documented, follows best practices, and adheres to industry standards. Troubleshoo...

About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Cre...

-Role & responsibilities Strategic Workforce Planning: Develop and implement long-term and short-term workforce planning strategies to optimize staffing levels and operational efficiency. Forecasting & Capacity Planning: Oversee demand forecasting, staffing models, and capacity planning to ensure alignment with business goals. Scheduling & Optimization: Manage scheduling processes, ensuring efficient workforce allocation while adhering to compliance and labor laws. Real-Time Management & Performance Monitoring: Lead real-time monitoring efforts to optimize productivity, service levels, and workforce adherence. Data Analytics & Reporting: Utilize data-driven insights to make informed decision...

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Analyze call arrival patterns and identify key drivers impacting call volume and handle time variations based on historical trends. Generate regular reports and performance metrics related to forecasting accuracy, scheduling efficiency, and operational performance. Resource Occupancy rates and Productivity analysis. Workload and FTE calculations. Report and analyze the Daily, Weekly, and Monthly Contact Center Performance Reports to internal stakeholders. Strong attention to detail and problem-solving skills. Strong business ...

QA Testing IVR The QA Testing Analyst is responsible for the planning integration test casing scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary works on multiple projectssystems as a project team member and are considered to be a subject matter expert for a single projectsystem. These projects are of moderate to high complexity within one or more development environments. Ensure all planning and execution of assigned QA work Integration, System, End to End and User Acceptance, production support contact center systems is executed and avoids escalation Participate in assigned Scrum ceremonies. Understand QA sco...

Urgent Opening for Business Group Head-Bangalore Posted On 16th Jul 2015 02:05 PM Location Bangalore Role / Position Business Group Head Experience (required) 6+ years Description Our Client is the worlds largest media group and the global leader in understanding how brands can connect with peoples lifestyles and the environments they engage with Designation Business Group Head Location: Bangalore Job Profile: Position based out of Bangalore. 6 plus years with Media / Advertising Firm Having Exposure to client servicing and New Business Development. Managing key clientbusinesses in the region & reporting in to the South Regional head. Have to be suave with great communication / presentation ...

Roles and Responsibility Manage and implement SAP PPQM solutions to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for SAP PPQM projects. Provide training and support to end-users on SAP PPQM functionality. Troubleshoot and resolve technical issues related to SAP PPQM. Analyze business processes and identify areas for improvement using SAP PPQM. Job Requirements Strong knowledge of SAP PPQM modules and functionalities. Experience working with various stakeholders to understand business requirements. Excellent communication and interpersonal skills. Ability to work independently ...

Immediate Job Openings on SAP FICO_ Hyderabad _ Contract Experience 10+ Years Skills SAP FICO Location Hyderabad Notice Period Immediate Employment Type Contract Work Mode WFO 9- 10+ years of relevant experience of designing and configuring FICO modules. Should have Implementation experience of S4 HANA FICO with facing role. Must have done 2-3 implementations in S4 HANA .. Experience of customization of various procurement scenario's within the FICO modules. Should have experience of SAP FICO HANA Data Migration. Should have experience of Integrating the SAP FICO solutions with other modules such as SD,MM, PP and FI as well as cloud solutions such as Ariba or with 3rd party solutions. Should...

Immediate Openings on SAP PIPO _ Pan India_ Contract Experience 5+ Years Skills SAP PIPO Notice Period Immediate Employment Type Contract Work Mode WFO/Hybrid SAP PIPO Consultant Must have implementations