225 Verint Jobs - Page 3

About the Role As a Work Force Management (WFM) professional at NetRTech Solutions LLP in Ahmedabad, you will be responsible for workforce scheduling, forecasting, and real-time management to ensure optimal resource utilization and efficiency. Your role will involve developing and managing accurate forecasting models, creating effective work schedules, monitoring call volume, analyzing historical data, preparing performance reports, collaborating with team leaders, and utilizing workforce management software. Qualifications To excel in this role, you should possess strong analytical and problem-solving skills, proficiency in workforce scheduling tools, experience in forecasting and capacity ...

Roles and Responsibility Manage and implement Kofax solutions for clients. Provide technical support and training to clients on Kofax products. Collaborate with cross-functional teams to identify business requirements and develop solutions. Analyze and resolve complex technical issues related to Kofax implementation. Develop and maintain documentation of Kofax implementations and configurations. Ensure compliance with industry standards and best practices for Kofax implementation. Job Requirements Strong knowledge of Kofax products and technologies. Experience working with employment and recruitment services firms. Excellent problem-solving and analytical skills. Ability to work collaborativ...

MNC in Gurgaon Hiring for WFM RTA Real Time Analyst CTC UPTO 8.3LPA Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM t...

MNC in Mumbai(Malad) & Pune(Viman Nagar) Hiring for WFM RTA Real Time Analyst CTC UPTO 5.8LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Virtual Interview Role and Key Responsibilities: • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial r...

You are a skilled WFM & QM Specialist with hands-on experience in Verint, Calabrio, or NICE platforms to support effective management of workforce planning, real-time monitoring, and quality assurance activities in a contact center environment. Key Responsibilities: Workforce Management (WFM): - Manage forecasting, scheduling, real-time adherence (RTA), and capacity planning using WFM tools (Verint, Calabrio, NICE IEX). - Coordinate shift bids, schedule changes, and time-off planning. - Monitor intraday performance and adjust staffing in real-time as needed. Quality Management (QM): - Configure and maintain quality scorecards and evaluation forms in Verint, Calabrio, or NICE platforms. - Mon...

As a Workforce Manager, you will be responsible for managing a dedicated team of Workforce specialists and MIS Real Time Analysts. Your role involves spearheading the standardization, alignment, and automation of workforce processes alongside other workforce leads. Governance of workforce metrics across engagements handled will fall under your purview. In addition, you will be in charge of capacity planning, forecasting, scheduling, real-time management, and reporting. Providing analytics and feedback to necessary stakeholders on workforce strategies to meet SLAs and requirements will be crucial. Leading the creation, initiation, and updating of workforce processes will also be part of your ...

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service,...

Position Purpose ISPL FOCS has been established in July 2020 at ISPL in Mumbai, India and is part of Front Office support. The scope of work includes offshoring administrative and Level I support to Capital Markets Surveillance Responsibilities Direct Responsibilities Review analyse and investigate market abuse trading activity generated by an automated monitoring system AT LEVEL 1 in accordance with relevant review process as defined in the operating guidelines. Obtain and upload analysis results and relevant material for record keeping purposes and conclude the alerts with the indicative target timelines without compromising the quality and completeness of the analysis As necessary, use av...

Project description This is a support-focused IT role for non-clinical applications used in healthcare or hospital environments. You'll be responsible for: aily operations of various software applications Troubleshooting and maintenance Testing and validation Documentation and change management Cross-functional coordination On-call support esponsibilities nderstand how these applications support hospital operations roubleshoot and maintain these systems ork with different departments (IT, facilities, security, etc.) ocument processes and follow change management protocols e flexible and responsive, especially during off-hours kills Must have years of IT experience trong critical thinking and...

MNC in Bangalore Hiring for WFM RTA Real Time Analyst CTC UPTO 6LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial reports for business stakeholders. • Review th...

Position/Job Title: RTA Supervisor Key Requirements: Manage a team of RTA analysts to ensure real-time service delivery and business continuity, including outage / event management and BAU KPIs (SL, AHT, Abandon, ASA) Oversee agent schedule adherence and queue / skilling management using WFM tools (IEX, CXOne, Verint, Genesys, Aspect Requires 4+ yrs. WFM experience (incl. 3+ yrs. team management), advanced Excel, exposure to Python/R, strong communication and ability to work in 24 7 rotational shifts Qualifications: Graduate

Position/Job Title: Sr. Manager/DGM WFM Key Requirements: 10+ years of Workforce Management experience with 8 10 years in senior leadership roles, leading multi-site WFM teams (50+ resources) Deep functional knowledge of multiple WFM platforms (IEX NICE, Verint, Aspect, InContact, CXOne, etc.) and strong grasp of WFM processes across forecasting, planning, scheduling and real-time Responsible for managing and mentoring WFM managers, driving operational KPIs (SL, AHT, ASA, Abandon), leading global best-practice initiatives and handling escalations Partner with Sales / Presales to build proposals, present to clients, and support new business wins as a WFM SME Strong stakeholder management and ...

- Manage workforce management (WFM) processes - Ensure efficient scheduling, forecasting, and real-time analysis - Maintaining Service Levels & Associated Metrics - 5 days working and Rotational Shifts. Required Candidate profile - Should have atleast 1 year experience as RTA in BPO Organisation. - Should have excellent communication skills. - Strong understanding of WFM tools. Call or Whatsapp @ 8723051470 / 6002281943

Require 1 Years of exp in WFM/RTA/MIS Real time analysis/Dashboards/Rostering/WFM Reporting/Forecasting/SLA/Adherence tracking/Advance Excel/Verint/IEX Location- Pune CTC- 5.75 US Shifts Contact: 96364 87945 ( Poshika ) Perks and benefits PICK AND DROP CAB VARIABLES ALLOWNCES

Job description We have a vacancy with below details, Role : WFM RTA Experience -2-4 Notice Period : Immediate Joiners Interview Mode : virtual Work Mode :WF0 shift time :5.30 pm to 2.30 am Role & responsibilities 2+ years of RTA Experience with hands-on experience of IEX and CXOne. • Oversee all real-time WFM activities to ensure operational and client goals are met • Implement analysis and reporting via WFM tools available • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team. • Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. • Reporting of information such as call volumes, SL an...

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take t...

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take t...

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take t...

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsPune - Banerposted onPosted 6 Days Ago time left to applyEnd DateMay 31, 2025 (13 hours left to apply) job requisition idJR-0011277 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsMumbai, Turbhe MiDC RoadPune - EastBangalore Fortune SummitPune - WestHyderabadView All 9 Locations time typeFull time posted onPosted 25 Days Ago job requisition idJR-0011451 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. Location - Bengaluru,Hyderabad,Mumbai,Pune

locationsHyderabadBangalore - North time typeFull time posted onPosted 17 Days Ago time left to applyEnd DateMay 19, 2025 (13 days left to apply) job requisition idJR-0011479 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabadPune, Astral CourtBangalore Fortune Summit time typeFull time posted onPosted 14 Days Ago time left to applyEnd DateMay 30, 2025 (30+ days left to apply) job requisition idJR-0010137DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabad time typeFull time posted onPosted 5 Days Ago time left to applyEnd DateApril 30, 2025 (1 day left to apply) job requisition idJR-0011872DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Bengaluru, India Candidate Processing Center COST CENTERS 07/08/2024 Project description Mobility Hub (MH) - is a Resource Management practice of internal candidates' movement. It helps Luxoft employees in building new career paths and furthering professional development. Candidate Processing Center (CPC) is a team that takes part in Mobility Hub process. We are looking for CPC Specialist, who will join CPC team and will be responsible for the pre-selected, internal candidates processing administrative activities. Responsibilities 1)To organize all processing after CV Review/PM CV Review till Client interview. 2)Schedule and reflect in LuxHire s-m Technical Interview (Pre-Screen, Codding ses...