301 Verint Jobs - Page 3

Candidate should have 3+ yrs of experience in Planning and scheduling in a BPO Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details.

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service,...

Role Overview: You will be responsible for leading the Contact Centre quality assurance initiatives as an Assistant Manager Quality. Your role will involve designing quality frameworks, driving continuous improvement, and enhancing the overall customer experience through robust QA processes. Key Responsibilities: - Oversee and continuously refine the quality assurance framework across all customer interactions, including voice, email, chat, and digital. - Analyse quality interactions of the Operations team, ensuring timely and effective call audits, evaluations, and reporting. - Identify trends and systemic issues from audit results and collaborate with operations, training, and compliance t...

As a Real-Time Monitoring (RTM) Analyst, you play a crucial role in ensuring consistent service delivery across all lines of business (LOBs) within the contact center. Your primary responsibility is to monitor intraday performance, staffing levels, and schedule adherence to drive real-time decisions that optimize workforce productivity and maintain service level agreements (SLAs). You will serve as a central point of coordination for real-time floor support, collaborating closely with Operations, Quality, and WFM planning teams. **Key Responsibilities:** - Monitor real-time contact center activity to ensure service level targets are met across queues, channels, and LOBs. - Track agent adhere...

Job Description Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focuse...

Job Description Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focuse...

Job Description Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focuse...

Job Description Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focuse...

Lead and supervise the Workforce Management team, providing guidance, coaching, and performance feedback Oversee development and maintenance of short-term, mid-term, and long-term forecasts for call volumes, staffing, and workload Ensure creation and management of agent schedules to meet service level agreements (SLAs) and business needs Monitor real-time performance, make intraday adjustments, and resolve escalations to maintain optimal coverage Analyze historical data and trends to improve forecasting accuracy and workforce planning Collaborate with operations, HR, and leadership to align staffing plans and support hiring decisions Review and present workforce reports and dashboards to sen...

We are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting. Please Note - Must have strong experience in Capacity Planning & Forecasting. Interview Mode - Face to Face on 4th Sep 25 Location - Bangalore Experience - 6 - 14 Years 6- 10 Years- 10LPA 9- 13 Years- 14LPA (Assistant Manager)- People Management experience- added advantage Notice Period - Immediate - 45 Days max. Shift - UK Shift Please Note- Need to be flexible work from office all 5 Days. Qualification- Graduate and postgraduate. Skills Required Workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Capacity planning, forecasting, Data science...

Job Description - Sr. Manager (Workforce Management) We are hiring a highly experienced Senior Manager - Workforce Management (WFM) for one of our MNC clients. This strategic leadership role requires proven expertise in international BPO operations, with strong hands-on experience in forecasting, scheduling, intraday management, reporting, and billing & invoicing. The ideal candidate will drive end-to-end WFM processes, align strategies with business goals and client expectations, and ensure operational excellence. Immediate joiners are preferred. Key Responsibilities Define and execute departmental plans aligned with WFM strategy and client requirements. Oversee the complete WFM cycle - for...

Looking for SAP SD GTS Consultant with expertise in Sales & Distribution and Global Trade Services. Must configure and support compliance, customs, and trade processes. Integration experience with SAP ECC/S4 modules preferred.

Hiring for a WFM Role for Multiple locations in India. Mainly Hiring for Gurgaon Bangalore Hyderabad Pune Kolkata Mumbai CTC 6 Lakhs to 18 Lakhs I am interested in candidates. Please apply online to the posting, and will get a call. Regards,

Skill:SAP GTS Location:Pan India Notice Period:Immediate Employment Type: Contract Mandatory Skills GTS Trade Preference Compliance Processes Customs Management 2-3 years in the Consumer Goods industry in AMS.

Roles and Responsibility Collaborate with cross-functional teams to design and implement solutions using Microsoft Lync SFB Server Admin. Provide technical support and troubleshooting for Microsoft Lync SFB Server Admin issues. Develop and maintain documentation for Microsoft Lync SFB Server Admin configurations. Conduct training sessions for end-users on Microsoft Lync SFB Server Admin best practices. Analyze business requirements and provide recommendations for process improvements using Microsoft Lync SFB Server Admin. Ensure compliance with industry standards and best practices for Microsoft Lync SFB Server Admin. Job Requirements Strong knowledge of Microsoft Lync SFB Server Admin, incl...

Work Type: WFO (Hybris) Job Description: Basic Skills: ABAP, OOPS ABAP Needed Skills: BOPF, FPM and FBI Adv Skills: ABAP on HANA, ODATA, BRF+ An SAP ABAP Technical job description involves analyzing business requirements and translating them into robust technical solutions within SAP systems using the ABAP programming language. Key responsibilities include designing, developing, testing, and debugging custom programs, reports, and interfaces; collaborating with functional teams for seamless integration; and performing performance tuning and code reviews to maintain high standards. Advanced tasks may include AMDPs, OData services, and S/4HANA enhancements.

Roles and Responsibility Provide high-quality Japanese language support to clients and internal teams. Develop and implement effective language training programs for employees. Collaborate with cross-functional teams to ensure seamless communication. Conduct language assessments and evaluations to identify areas for improvement. Create engaging content and materials to promote language learning and cultural awareness. Foster strong relationships with stakeholders through excellent communication skills. Job Requirements Proficient in Japanese language (N2 level) with excellent reading, writing, and speaking skills. Experience in the IT Service & Consulting industry is preferred. Strong unders...

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

#Experience:5+ Years #Skill: Teamcenter #Notice Period: Immediate #Employment Type: Contract #Work Mode: WFO/Hybrid Mandatory Skills - 1. Teamcenter configuration & customization, client- side customization, server -side customization, AWC customization. 2. Java/Java script , C/C++, BMIDE, ITK, SOA, SQL. 3. Modules - Structure Manager, Workflows, MCAD Integration, Classification, Change Management, Access control, Organization 4. Basics of Data Migration, TCXML, PLMXML, IPS Uploader etc. 5. MCAD Integration, dispatcher 6. Good communication skills.

Job Title - (Genesys)+(Level 7-Manager)+(Entity -S&C GN) Management Level: 7-Manager Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Genesys, Genesys pure cloud, Genesys cloud Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transf...

About The Role Job Title Genesys_Level 7_Manager _( Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skills Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills Genesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summar...

About the Function : Front office Conduct Surveillance (FOCS) is a level -1 control team within the front office, and is responsible for putting in place relevant controls (i.e., tools) to review, monitor and escalate (as required); to ensure adherence to acceptable business practices market conduct as outlined, defined and document by the bank. The scope of the team encompasses setting up controls across both electronic communication and trade surveillance for the in scope teams/staff within the front office. Position Purpose ISPL FOCS has been established in July 2020 at ISPL in Mumbai, India and is part of Front Office support. The scope of work includes offshoring administrative and Leve...

Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights, Key Responsibilities Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistently, Tr...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way, Description Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe Every day, Hosts offer unique stays and experiences that make it possible for guests to connect wit...

We are seeking a seasoned Senior Workforce Manager to optimize our high-volume, fast-paced IT support environment through advanced pattern analysis and forecasting. This role focuses on identifying and analyzing predictable volume patterns to deliver precise staffing and scheduling recommendations. The ideal candidate will excel at translating complex data patterns into actionable workforce strategies that maximize operational efficiency during peak and valley periods. The ability to move quickly with a high degree of accuracy is critical to our success Key Responsibilities: Workforce Management & Operations Design and implement workforce scheduling models that adapt to predictable ticket vo...