301 Verint Jobs - Page 2

In this role, you will leverage advanced technical and linguistic skills tbecome an expert in our AI Orchestration platform: IVA Studio. You will build expertise in Conversational AI and Generative AI thelp users and teams understand how tbest use IVA Studitools in their business, empowering them tsucceed independently and collaboratively. Your work will span departments, enabling you ttranslate complex technical concepts intpractical solutions that support customer and internal needs alike. Key Responsibilities Training and enablement for IVA Studio, ensuring users understand and adopt the tool effectively for their immediate business needs and future goals. Collaborate with Sales and Produ...

Role Summary In this role, you will leverage advanced technical and linguistic skills tbecome an expert in our AI Orchestration platform: IVA Studio. You will build upon a deep expertise in Conversational AI and Generative AI thelp users and teams understand how tbest use IVA Studitools in their business, empowering them tsucceed independently and collaboratively. Your work will span departments, enabling you ttranslate complex technical concepts intpractical solutions that support customer and internal needs alike. Key Responsibilities Lead training and enablement for IVA Studio, ensuring users understand and adopt the tool effectively for their immediate business needs and future goals. Co...

Key Responsibilities: Develop and maintain capacity plans and volume forecasts across multiple business units. Create, monitor, and adjust agent schedules in IEX or equivalent WFM platforms. Analyze real-time performance and make necessary staffing adjustments to meet SLAs. Generate and interpret reports using Excel , Avaya CMS , and Aspect tools. Utilize Verint for call recording, quality monitoring, and performance insights. Collaborate with Operations, HR, and Training teams to ensure accurate headcount and staffing alignment. Recommend process improvements and automation opportunities in WFM processes

Hiring WFM for the leading MNC Location: Bangalore experience: 7-15 years Shifts: UK Shift Excellent communication skills should have relevant experience into Capacity planning, volume forecasting, IEX, Excel, Verint, Avaya CMS, Aspect

Project description This is a support-focused IT role for non-clinical applications used in healthcare or hospital environments. You'll be responsible for: Daily operations of various software applications Troubleshooting and maintenance Testing and validation Documentation and change management Cross-functional coordination On-call support Responsibilities Understand how these applications support hospital operations Troubleshoot and maintain these systems Work with different departments (IT, facilities, security, etc.) Document processes and follow change management protocols Be flexible and responsive, especially during off-hours Skills Must have + years of IT experience Strong critical t...

About The Role Job Title:Specialist Workforce Management Skills, Experience & Education Required Skills: Workforce Management (WFM) Experience with WFM platforms such as NICE, Verint, Calabrio, Aspect Forecasting, capacity planning, scheduling, and real-time queue management Contact center operations and performance optimization Integration with orchestration platforms and infrastructure design ROI generation and solution deployment Speech analytics and customer service domain expertise Preferred Skills: Project Management Roles & Responsibilities Design and deliver workforce optimization solutions in customer service domains Implement WFM platforms and create forecasting models aligned with...

About The Role Job Title - GN - SONG - Service - Genesys Senior Manager Management Level: 6-Senior Manager Location: Bengaluru Must-have skills: Genesys Contact Center Implementation Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, overs...

Read Carefully - Need 9+ Years of Relevant Experience into WFM ( Work Force Management ) Should have relevant exp into - Capacity Planning, Volume Forecasting, Excel, Verint, Avaya CMS, Aspect Salary Upto - 16 LPA / UK Shifts / WFO

Role:Workforce Management Analyst - (BPO/KPO) Exp: 1+ Yrs Quali: Graduation Salary: Upto 5.0 LPA Location: Uppal 5 Days Working, Night Shifts 2 Way Cab Provided Skills: Forecasting, RTM Call centre metrics WFM tools MS Excel Akshitha HR - 8520802095

Description AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing smalland mid-market accounts to enterprise-level customers including public sector, The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS) In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project l...

The Performance Excellence Senior Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may include email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members ...

The Performance Excellence Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may in-clude email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members (phone...

Job Summary: The Workforce Real-Time Analyst is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure service level goals are met. This role plays a critical part in managing intraday staffing, adherence, and queue performance, while collaborating with operations and workforce teams to optimize resource utilization. Key Responsibilities: Monitor real-time call volume, agent adherence, and service levels across multiple queues and channels. Take immediate action to mitigate service level risks, including re-skilling, overtime, voluntary time off (VTO), and other intraday adjustments. Communicate real-time performance updates and recommendations...

So, what’s the role all about? The Support Engineer role is to deliver technical support to end users about how to use and administer the NiCE Recording software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s. Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D expert resources. Record, track, ...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Lead the delivery of large-scale service ops/ transformation projects, ensuring timelines, budgets, and quality standards are met. Design and implement cloud-based customer interaction solutions, integrating conversational AI (Kore.ai, Google CCAI) and WFM tools (Verint, Nice) to enhance o...

About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Cre...

Hands on experience in Verint Conversational AI / Speakeasy designing, configuring, deploying Strong knowledge of chatbot frameworks and NLP concepts intents, entities, dialog management Familiarity with AI/ML integration Speakeasy Expertise in REST/SOAP API integrations and middleware Good understanding of JSON, XML, Webhooks Experience in enterprise messaging platforms & its integrations WhatsApp, Teams, Webchat, IVR/Contact center Hands on experience on Verint Chatbot development or similar chatbot development with capabilities to design end to end use cases with intent, entities and dialog management with context Strong knowledge of security standards OAuth2.0, SAML, mTLS Experience with...

Job Description Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focuse...

What Youll Do? Craft engaging promotional edits for web series, short-form content, trailers, teasers, and branded content that captivate and convert. Work closely with promo writers, directors, motion graphic designers, and marketing teams to shape cohesive promo content. Ensure visual identity, tone, and messaging align with the creative vision and platform expectations. Select the right music, sound effects, and transitions to elevate storytelling and emotional impact. Take feedback constructively and deliver multiple versions quickly with refinements based on performance. Who You Are ? Degree or diploma in Film Editing, Mass Communication, Multimedia, or related fields. Proficient in too...

Education Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience Minimum 1-year experience as a Team Leader in voice/chat process Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Soft Skills: Responsible for smooth and efficient day-to-operations within their team Primary objectives of t...

Job Title :Genesys_Level 6_Senior Manager_(Entity -S&C GN) Management Level :Level 6 Senior Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summary :J...

Primary Roles Responsibilities Hiring Voice Engineer Work Location: Lucknow - UP State - as resident engineer - Under Gurgaon office Qualified candidates will have hands on experience with: Avaya Communication Manager Avaya System Session Manager Avaya Application Enablement Services Avaya Call Management System Avaya Media Gateways Avaya Soft Clients (One-x, Avaya Agent For Desktop, Equinox Workplace) Avaya Hard Phones (16xx, 96xx, J Series, K Series B Series) Avaya, Nice or Verint Call Recorders Candidate must have experience with listed skills: Providing Tier 1-2 support for enterprise Avaya network Managing complex voice projects across all teams Troubleshooting and problem identificatio...

We are hiring Real Time Analysts (RTA) for our Noida office. Please find the requirement below: Experience: 25 years (not overqualified experience) Location: Noida, Sector 135 (Work From Office – 5 days) Shift: Night Shifts Qualification: Graduation mandatory Skills: Good communication skills, ability to work with global teams Joining: Immediate joiners preferred Interview Process: 1 Excel Test – Candidates need to be onsite to attempt the test (compulsory) 2 Final Panel Interview – for those who clear the test

Engineer should be well versed with Avaya voice technology platform . He should be aware of the Avaya applications like Avaya Communication manager, Avaya System manager , Avaya session manager , Avaya AES application, Avaya SBC , Avaya gateways . Should be having exposure on these applications installation and configuration , along with their integration and commissioning . Avaya call management system . This all to be on Avaya version 10 . Avaya version 8 and Avaya version 6. Avaya IP office systems He should be having good exposure on Avaya IP office PBX and their installation and commissioning as per latest platforms and versions . Having good experience on troubleshooting for the fault ...

Candidate should have 7+ years of experience in Planning and scheduling in WFM Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details.