225 Verint Jobs - Page 2

Job Description Education: Any Graduate or Diploma. Experience: Minimum 5 years of relevant experience as a RTA. Roles & Responsibilities: Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning. Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs. Present relevant data trends and analysis findings in clear, su...

Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Roles & Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off. Role is offsite RTA monitoring. Produce Real time reports - Hourly/ Daily/ Weekly, Exception management. Preparing Dashboards in the CRM tools and should be well versed with skilling/Bulk skilling. Produce daily, biweekly...

About The Role Job Title:Specialist Workforce Management Skills, Experience & Education Required Skills: Workforce Management (WFM) Experience with WFM platforms such as NICE, Verint, Calabrio, Aspect Forecasting, capacity planning, scheduling, and real-time queue management Contact center operations and performance optimization Integration with orchestration platforms and infrastructure design ROI generation and solution deployment Speech analytics and customer service domain expertise Preferred Skills: Project Management Roles & Responsibilities Design and deliver workforce optimization solutions in customer service domains Implement WFM platforms and create forecasting models aligned with...

About The Role Job Title - GN - SONG - Service - Genesys Senior Manager Management Level: 6-Senior Manager Location: Bengaluru Must-have skills: Genesys Contact Center Implementation Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, overs...

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Analyze call arrival patterns and identify key drivers impacting call volume and handle time variations based on historical trends. Generate regular reports and performance metrics related to forecasting accuracy, scheduling efficiency, and operational performance. Resource Occupancy rates and Productivity analysis. Workload and FTE calculations. Report and analyze the Daily, Weekly, and Monthly Contact Center Performance Reports to internal stakeholders. Strong attention to detail and problem-solving skills. Strong business ...

Manager Training Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training Salary Upto 14.5 LPA Location-: Gurgaon Should have exp in International Banking process* Excellent Communications Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills

Walk-in Drive for Specialist RTA Company: Sagility India Healthcare Location: Sagility, Surya tech Park, 100 Outer ring Road, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100 Date: 11th September 2025 Time: 12:00 PM to 4:00 PM Job Description Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Role & responsibilities Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time perf...

As a Collaboration Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operation of their IT infrastructure and systems. Your responsibilities will include proactively monitoring, identifying, investigating, and resolving technical incidents and problems to restore service promptly. Your focus will be on second-line support for incidents and requests with a medium level of complexity, with the primary objective being to resolve client requests or tickets without breaching service level agreements (SLA). Your day-to-day tasks will involve troubleshooting all contact center operations-related issues, ensuri...

Email your resume to bhuvaneswari@wissenpro.com or call/WhatsApp at 8712650628 Key skills and knowledge: Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software. Experience in IEX and Alvaria WFM tool is required, preferably Alvaria. Team handling experience shall be an added advantage. Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make ...

As a Collaboration Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing managed services to clients by proactively identifying and resolving technical incidents and problems. Your work will involve pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance to ensure a high level of service to our clients. Your primary objective will be to maintain zero missed service level agreement (SLA) conditions, manage tickets of high complexity, conduct advanced tasks, and provide resolutions to a diverse range of complex problems. In this role, you will exercise considerable judgment a...

We are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting. Please Note - Must have strong experience in Capacity Planning & Forecasting. Interview Mode - Face to Face on 4th Sep 25 Location - Bangalore Experience - 8 - 14 Years 9- 13 Years- 14LPA (Assistant Manager)- People Management experience- added advantage Notice Period - Immediate - 45 Days max. Shift - UK Shift Please Note- Need to be flexible work from office all 5 Days. Qualification- Graduate and postgraduate. Skills Required Workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Capacity planning, forecasting, Data science, Machine learning,...

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Job Description Job Title: Sales Manager Job Location: Bangalore (Hybrid Model) Job Description: As a Sales Manager at Fractal, you will be responsible for driving sales efforts targeting North America, focusing on Fortune 2000 companies. Based out of Bangalore, you should be prepared for extensive travel to the US as required. Your role will involve leveraging your deep understanding and extensive experience in selling contact center technology to build and maintain relationships with key decision-makers, develop and execute sales strategies,...

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Job Description Job Title: Sales Manager Job Location: Bangalore (Hybrid Model) Job Description: As a Sales Manager at Fractal, you will be responsible for driving sales efforts targeting North America, focusing on Fortune 2000 companies. Based out of Bangalore, you should be prepared for extensive travel to the US as required. Your role will involve leveraging your deep understanding and extensive experience in selling contact center technology to build and maintain relationships with key decision-makers, develop and execute sales strategies,...

Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of eDiscovery Technology Operations Analyst. Principal responsibilities Collect electronically stored information from identified sources in a forensical...

Manager Training Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training Salary Upto 14.5 LPA Location-: Gurgaon Should have exp in International Banking process* Excellent Communications Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills

We are hiring for TOP MNC for Workforce Management - Capacity Planning & Forecasting. Please Note- Must have strong experience in Capacity Planning & Forecasting. Location - Bangalore Experience - 8 - 14 Years 5 - 10Years- 9LPA - Sr Analyst / Team Lead - IC Role / People Management 8 - 15Years - 14LPA - Specialist / Assistant Manger - People Management Notice Period - Immediate - 60 Days max. Shift - UK Shift Please Note- Need to be flexible work from office all 5 Days. Qualification- Graduate and postgraduate. Skills Required Workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Capacity planning, forecasting, Data science, Ma...

About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Cre...

Position Summary: A Forecasting and Capacity Planning Analyst produces long & short-term resource plans for frontline agent and seat resources. The analyst acts as the primary client-facing representative of WFM and serves to unify planning for programs supported in multiple locations. They quantify productive resource requirements from the bidding stage to the end of life on an account, simulate resource maximization, manage transitions across sites/geographies, and recommend improvements to optimize resources. Responsibilities: Analyze front office and back office volume projections; compare service metric targets versus performance trends (AHT, shrinkage, attrition, occupancy, service lev...

Roles and Responsibilities: Short-Term Forecasting & Staffing Alignment: - Analyse short-term volume forecasts provided by Client on a weekly basis. - Schedule available staffing to meet the forecasted volumes within the site's hours of operation. - Ensure schedules are in full alignment with the volume coverage required by Client. Skillset Management & Compliance: - Process skillset change requests as required by client, utilizing WFM and Real-Time Analysis data. - Ensure the WFM tool (Verint or new tool) reflects accurate agent skill assignments. - Deploy short-term forecasts within the WFM tool to reflect required volume coverage. Schedule Adherence Monitoring & Feedback: - Hourly check s...

You are an experienced Business Consultant with 5-9 years of experience in Workforce Management (WFM) tools and project management. Your role will involve project management responsibilities, requiring a deep understanding of WFM tools and experience in all stages of WFM - Forecasting, capacity planning, roster & schedule. Your key qualifications include proficiency in MS Office, aptitude in creative problem-solving, familiarity with a variety of WFM software tools, and databases, along with excellent analytical and communication skills. A graduate in any discipline, you are also a Certified Management Consultant, which is a plus. You should be confident, proactive, and willing to work in an...

Candidate should have 4+ years of experience in Planning and scheduling in WFM Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Kenedy @ 9620999035 for more details.

As a Senior System Analyst at GEC Tech, you will be an integral part of the Lululemon team, a leading performance apparel company dedicated to supporting individuals in their movement, growth, and well-being. In this role, you will collaborate with business stakeholders, technology teams, and enterprise teams to understand project vision and business needs. Your primary responsibility will be to translate these requirements into functional configuration specifications for various vendor and in-house systems. You will actively participate in agile/scrum ceremonies such as refinement, estimation, and sprint planning. Working closely with engineers and architects, you will document, design, and...

We are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting. Please Note - Must have strong experience in Capacity Planning & Forecasting. Interview Mode - Face to Face on 4th Sep 25 Location - Bangalore Experience - 8 - 14 Years 9- 13 Years- 14LPA (Assistant Manager)- People Management experience- added advantage Notice Period - Immediate - 45 Days max. Shift - UK Shift Please Note- Need to be flexible work from office all 5 Days. Qualification- Graduate and postgraduate. Skills Required Workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Capacity planning, forecasting, Data science, Machine learning,...

Data Analysis & Reporting: Collect, analyze, and interpret customer data from various sources such as surveys, feedback forms, CRM systems, and call centers. Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) related to customer experience. Identify trends, patterns, and areas for improvement based on data insights. Customer Insights: Conduct root cause analysis to understand customer pain points and areas of dissatisfaction. Partner with stakeholders to prioritize and address issues affecting the customer journey. Present actionable insights and recommendations to leadership to improve customer satisfaction. Survey Management: Design and manage customer...

Role: WFM Specialist Min 5+ Years of experience in WFM (Workforce Management) in BPO/ Contact Centre Settings Strong understanding on Capacity Planning & Forecasting UK Shift 5 Days Working Location: Bangalore Immediate joiners preferred Call Anumeha: 6376649769 Priyanka: 9366772439 Send resume to anumeha@manningconsulting.in priyanka@manningconsulting.in