124 Verint Jobs - Page 2

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for Workforce ManagementPlanning and SchedulingRosteringMicrosoft ExcelScheduling Tool - IEX, Verint or AspecStakeholder managementAbility to perform well in the team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

At Verint, we believe customer engagement is the core of every global brand. Our mission is thelp organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive tanswer constantly shifting market challenges and deliver impactful results for our customers. Our commitment tattracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com . Overview of Job Function: We are looking for a strong Backend Developer with vast experience in building cloud based, high-performing, scalable, enterprise-grade applications, tjoin our outstanding Verint Analytics team. You will be part of a talented software team that works on strategic enterprise Realtime Analytics products. You will be responsible for product development, troubleshooting, challenging problem resolution, code fixes and full development life cycle, of Analytics solutions. You will be responsible for SW design, proof of concepts, and development of complex solutions. You will be responsible for feature leading, working and leading the feature virtual team through all execution perspectives. Collaborate with cross-functional stakeholders tunderstand requirements and business needs in order tdefine best SW design solutions. Bachelor s degree in computer science / software engineering (or similar) Practical experience of 15 years of SW development Thorough understanding on distributed systems and architecting the solution, scalable design on both functional and non-functional aspects wrt Performance, latency and high availability Understanding of cloud-native and multi-cloud solutions Extensive working experience on observability e.g. Datadog, Prometheus, tracing Ability tlead multiple projects technically Outstanding in Java, Node.JS development skills Good experience on Kubernetes, Docker, Kafka, Redis and WebSocket Solid experience in source control tools (GIT, SVN etc), Jenkins, CI/CD and DevOps process Excellent teamwork and communication skills. Self-learner and self-managed. System wide and end tend product and security understanding. Leadership skills Strong interpersonal skills, high communication skills. Analyze and influence technical, system, and other user requirements. Design SW solutions, considering large scale, high availability, security, robustness, performance, cloud, multi tenancy. Develop highest standard code, complex solutions, in enterprise level application and architecture Feature leading - leading engineers working on a mutual feature through integrations, reviews, status reports, problem solving. Work with cross functional stakeholders such as product management, additional SW engineers, architects and team leads. Deep understanding of robust implementations, performance and sizing. Deep understanding and advanced implementation of continuous Integration and delivery. Strong understanding and oversee of all phases of the development life cycle, such as Automation, CI\CD, TDD, Integrations, Builds, Deployment. Own your production environment ownership (You Build it - You Own It - You Run It)

Monitor Real-Time Adherence (RTA) and take corrective actions as needed. Utilize WFM tools like Blue Pumpkin, Aspect, NICE IEX, Verint, or Genesys for forecasting, scheduling, and real-time monitoring. Ensure staffing levels align with forecast Required Candidate profile Collaborate with operations to maintain SLAs, shrinkage, and occupancy targets. Generate and analyze intraday, daily, weekly, and monthly performance reports. Support capacity planning and resource Perks and benefits Perks and Benefits

OPENING IS ONLY FOR BANGALORE | Real Time Analyst (RTA) | Bangalore | International BPO WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory (MANDATE) Required Candidate profile Atleast 1 year experience as RTA in International process Tool Knowledge IEX, VERINT, AVAYA,Genesys Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory (MANDATE) Required Candidate profile At least 1 year experience as RTA in International Voice process (MANDATE) Tool Knowledge IEX, VERINT, AVAYA,Genesys Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Key Responsibilities: Develop and implement sales strategies to expand business in the Government and PSU vertical through system integrations. Identify and engage with key Government agencies, departments, and decision-makers to drive business opportunities. Build and maintain strong relationships with system integrators and partners to enhance sales effectiveness. Work closely with internal teams, including pre-sales, technical, and marketing, to develop customized solutions for government clients. Lead proposal development, Bid management, and RFP responses for government contracts end to end. Ensure compliance with Government procurement policies and regulations. Monitor market trends, competitor activities, and government policies to identify new opportunities. Achieve and exceed assigned sales targets and revenue goals. Represent the company at industry events, trade shows, and government-related forums. Qualifications & Experience: Bachelors degree in Business, Engineering, or a related field (MBA preferred). 12-15 years of experience in sales, business development, or account management within the government sector. Proven track record of selling IT solutions, software, or hardware through system integrators. Strong understanding of government procurement processes, tenders, and contracting mechanisms. Excellent relationship management and negotiation skills. Ability to work independently and manage multiple projects simultaneously. Strong communication and presentation skills. Willingness to travel as needed. Preferred Skills: Experience in handling large government projects and tenders. Knowledge of Data Center Infrastructure, Managed Services, Cloud computing, Cybersecurity, AI, IoT, or other emerging technologies. Established network within Government agencies and system integrators. This job description is designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee; it is not meant to be all-inclusive for any one position. Job responsibilities and requirements are subject to change at any time due to business conditions or any other reason. Company Profile : Black Box Limited is a listed & trusted IT solutions provider delivering cutting-edge technology solutions and world-class IT Consulting services in Data Center, Enterprise Networking, Unified Communications Digital Applications and Cyber Security. We deliver solutions, services and products to more than 8,000 clients worldwide. These clients trust our 4000+ team members in 35+ countries who for over 45 years have been connecting people, technology, and ideas to help accelerate their digital transformation. Satisfied clients, including 100+ in the Fortune 500, count on our global team members who operate across 75 support centers, to drive their business innovation. In collaboration with global technology leaders like Juniper, Cisco, Extreme, Fortinet, Palo Alto, Dell, HPE, Avaya, Aruba, Cisco, CommScope, Corning, , Genesys, HPE, Juniper, Mitel, Nutanix,, Poly, Trend Micro, UiPath and Verint among others, Black Box delivers domain focused, flexible, and customized technology solutions and seamless services that accelerate customers business. Corporate Website: www.blackbox.com Same Posting Description for Internal and External Candidates

Job Title - GN - SONG - MT - Workforce Intelligence - Senior Manager/Manager Management Level: 06/ Senior Manager or 07/ Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Workforce Management (WFM) Good to have skills: Project Management Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work :Advance Customer Engagement, Workforce Optimization Roles & Responsibilities: As part of the team, you will drive the following Help our clients to create the workforce optimization strategy Work with clients to drive migration of workforce management platforms to new age technologies based on AI/ML Build target operating model for workforce management practice Assist clients in driving operational efficiencies through leading operational practices within the contact center/customer service organization Provide an impartial assessment of workforce management solutions Design & create strategic plans for WFO (Project & Programme) Design & create the solution architecture for workforce management transformation with best practices (across platforms) Lead large scale transformations on AI enabled contact center / customer service opportunities with clear focus on workforce optimization Build and influence relationships, grow collaborative partnerships with clients Experience using industry enterprise frameworks and methodologies to deliver business capabilities through whole systems design and architecture Work with pre-sales teams to support the solutioning of workforce optimization opportunities Manage performance of teams and identify performance improvement plans when required Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace Professional & Technical Skills: Understand market and customer challenges, ability to address these challenges in a differentiated manner vs. the competition. Includes similar level of understanding with regards to all the workforce management vendor technologies Help the team to be able to solution, sell, deliver workforce optimization solutions to clients. Readiness includes ,Product overview, Partner readiness support, pricing, documentation, first call presentations Ability to drive Partner support activities which includes a strong focus on nurturing deeper, more strategic relationships with key parties Excellent communications & presentation skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Strong project management skills:ability to mobilize and organize across multiple stakeholders (client and internal) and projects Additional Information: Minimum 8+ years for Manager and Minimum 12-15 years for Senior Manager of experience in delivering workforce optimization programmes across multiple opportunities Exceptional customer management & people management skills Cross domain experience includes Insurance & Financial Services, Manufacturing, Media & Entertainment and Technology based companies. Experience in handling different kinds of Contact Center process like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy. Practical knowledge on WFM platforms like Nice, Verint, Calabrio, Aspect, Genesys with focus on cloud solutions Practical knowledge of AI powered WFM solutions from similar providers Aware of quality and reporting platforms with the same providers as above Experience in building integration with other contact center platforms Good to have certification in any of the above mentioned platforms WFM solution Qualification Experience: Minimum 10+ year(s) of experience is required Educational Qualification: MBA/PGDM from a tier 1 or 2

WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory Required Candidate profile - Atleast 1 year experience as RTA in International process - Tool Knowledge IEX, VERINT, AVAYA,Genesys - Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Role & responsibilities 1. Scheduling : Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels. 2. Data Analysis : Analyze historical data and trends to calculate the call arrival pattern Monitor and analyze performance metrics and key performance indicators (KPIs). Generate and present reports on staffing efficiency, adherence, and other relevant 3. Tools : Knowledge of any WFM tool like: IEX, Verint (Must), etc. Candidate should know Erlang C methodology 4. Communication : •Collaborate with department managers and team leads to understand staffing needs and align schedules accordingly. •Communicate schedule changes and updates to employees and ensure clarity on shift requirements and expectations. 5. Compliance and Accuracy: Ensure adherence to labor laws, company policies, and industry regulations in all scheduling practices. Maintain accuracy in scheduling and reporting to support payroll processing and operational planning

We are looking for a highly motivated and experienced Branch Manager to lead our retail sales team in housing finance. The ideal candidate will have 3 to 8 years of experience in sales management, preferably in the housing finance sector. Roles and Responsibility Drive sales and ensure business targets are achieved for the assigned area. Execute strategies to achieve branch performance goals. Build and maintain strong client relationships to create and meet sales forecasts. Manage growth and profitability by staying competitive and developing sales strategies. Expand and retain the company''s customer base through strong liaisons with clients and channel partners. Optimize and closely monitor team productivity by effectively managing sales managers. Collaborate effectively with departments and channel partners. Lead and supervise the SM & RM team through appropriate hiring, training, reward, and recognition. Ensure smooth functioning of the lending process at various stages and manage post-sales customer and channel partner escalations. Coordinate and supervise all key departments internally and strategize the roadmap for lending products. Manage branch operating costs, including acquisition costs, expenses, and operations. Monitor the quality of the loan portfolio to minimize delinquency and support the closure of stress accounts by collaborating with the collections team. Stay updated on market trends and competitor intelligence to build effective sales and marketing strategies. Establish internal controls for legal compliance and conduct periodic audits to detect non-compliance and frauds, devising actions for correction and prevention. Ensure a strong understanding of markets, competition, processes, and products, providing feedback to the central product and policy team. Ensure compliance with all Audit/NHB regulations and company policies and procedures. Job Graduate degree required. Minimum 3 years of experience in sales management, preferably in housing finance. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience in managing post-sales customer and channel partner escalations. Knowledge of industry trends and competitor intelligence. Ability to establish internal controls for legal compliance and conduct periodic audits. Strong understanding of markets, competition, processes, and products.

We are looking for a skilled SAP PP Production Planning & Control Process Industries professional with 5 to 10 years of experience. The ideal candidate will have a strong background in SAP PP functionalities and experience in configuring SAP PP modules. This position is based in Gurugram. Roles and Responsibility Collaborate and manage the team to achieve high performance. Make key decisions and contribute to strategic planning. Provide solutions to problems across multiple teams. Lead the application development process effectively. Ensure seamless communication among team members and stakeholders. Engage with multiple teams to drive business growth. Job Proficiency in SAP PP Production Planning & Control Process Industries. Strong understanding of SAP PP functionalities. Experience in configuring SAP PP modules. Knowledge of integration with other SAP modules. Hands-on experience in SAP PP implementation. Experience in leading SAP PP projects. Must be an SME, responsible for team decisions and contributing to key decisions. Provide solutions to problems for their immediate team and across multiple teams.

Are you ready to lead strategic workforce planning for a fast-growing, global customer experience brandAt Fusion CX, we re hiring a Senior Manager Workforce Management (WFM) to drive forecasting, capacity planning, and performance optimization across our operations. If you bring deep expertise in WFM tools, an analytical mindset, and a passion for efficiency and innovation, this is your opportunity to make a meaningful impact from our Kolkata center. Join us in shaping a future where workforce intelligence meets operational excellence. Job Description Senior Manager (WFM) About the Role As a Senior Manager WFM, you will be responsible for developing and executing end-to-end workforce strategies across both long-term and short-term planning. This includes ownership of forecasting, capacity planning, scheduling, real-time management, and performance monitoring. You will play a critical role in aligning resource strategies with business goals while driving automation and efficiency across WFM functions. Role & responsibilities Strategic Workforce Planning: Develop and implement long-term and short-term workforce planning strategies to optimize staffing levels and operational efficiency. Forecasting & Capacity Planning: Oversee demand forecasting, staffing models, and capacity planning to ensure alignment with business goals. Scheduling & Optimization: Manage scheduling processes, ensuring efficient workforce allocation while adhering to compliance and labor laws. Real-Time Management & Performance Monitoring: Lead real-time monitoring efforts to optimize productivity, service levels, and workforce adherence. Data Analytics & Reporting: Utilize data-driven insights to make informed decisions and provide regular reports to leadership on key workforce metrics. Process Improvement & Automation: Drive continuous improvement initiatives and leverage automation to enhance workforce management capabilities. Technology & Innovation: Evaluate and implement new WFM tools, technologies, and best practices to enhance workforce efficiency. Job Requirement Senior Manager (WFM) Qualifications & Requirements Bachelor s degree in Business Administration, Operations Management, Statistics, or a related field (Master s degree preferred). 8 to 13 years of relevant experience in workforce management. Expertise in WFM tools such as Verint, NICE, Aspect, or equivalent. Strong analytical, problem-solving, and decision-making skills. Proven leadership, communication, and stakeholder management capabilities. Experience in a BPO/contact center environment is preferred. Ability to drive process improvements and apply WFM best practices. Preferred Skills Advanced proficiency in Microsoft Excel, SQL, and data visualization platforms. Familiarity with AI-driven workforce automation and optimization. In-depth understanding of core WFM metrics such as SLA, shrinkage, occupancy, and utilization. Why Join Fusion CX At Fusion CX, we don t just manage operations we empower transformation. As a Senior Manager WFM in Kolkata, you will: Lead strategic workforce initiatives at one of the most trusted CX providers globally. Work in a people-first, performance-driven culture that values innovation and accountability. Gain exposure to enterprise WFM systems and intelligent automation tools. Be part of a team where your leadership shapes success across geographies and verticals. Ready to build intelligent workforce strategies for tomorrowApply now and lead the way with Fusion CX. Upload your CV/resume or any other relevant file. Max. file size: 64 MB. Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication. Senior Manager Workforce Management Kolkata, India We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Apply Now Job Title Manager I, WFM Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Partner with client team to develop/deploy innovative solutions Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center efficiency Support/drive transitioning of new clients Manage all contractual KPI/SLA targets for the account and ensure that accounts are in competitive vendor ranking Manage the WFM Services for the aligned accounts and team for various geographies Proactive Detection, Alerts and Notifications on Gaps Responsible and accountable for defining & developing Process Strategy, Tools, & Solutions for delivery of WFM Disciplines (Forecasting, Capacity Planning, Scheduling, Activity Management, Real-time Adherence and Performance Tracking) Responsible for creative & efficient Workforce solutions to resource constraints Design and Implement continuous improvement/high impact projects Benchmark WFM practices, identify gaps and create roadmap to facilitate continual transformation of WFM Services Facilitate development of WFM employees through effective certifications in WFM University Work on creating a pipeline of resources to cater to growth in existing accounts as well as on-boarding new clients Analyze business information to identify process improvements for increasing business efficiency and effectiveness Prepare Analysis of data available and present in a format which is easily comprehensible and have key call outs Have strong reporting/MIS skills Key Skills And Knowledge Knowledge of Contact Centre methodologies and operational principles Excellent communication skills Thought leadership, Outcome focused Ability to translate strategy and priorities into work product Understands and applies concepts in the field Strong ownership and can-do attitude, dealing with ambiguity Knowledge of WFM Tools (NICE WFM/Verint/Aspect) Awareness of the Industry trends/ Upcoming technologies which would impact the Contact Center Industry Analytical and Problem-solving ability Knowledge of Contact Center Telephony/IVR and routing platforms Experience in SQL, business intelligence and reporting platforms shall be an added advantage Experience in transitioning projects shall be an added advantage Educational Qualification: Graduation Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: IND Bangalore MTP Karle 5th, 6th, 7th Floors Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

We are looking for a skilled MuleSoft Developer with 5-10 years of experience to join our team in IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in designing and developing scalable, secure, and efficient software solutions using MuleSoft technologies. Roles and Responsibility Design, develop, test, and deploy MuleSoft applications using various modules such as Anypoint Platform, API Management, and Integration Cloud. Collaborate with cross-functional teams to identify business requirements and design technical solutions that meet those needs. Develop high-quality code that is well-documented, follows best practices, and adheres to industry standards. Troubleshoot and resolve complex technical issues related to MuleSoft applications. Participate in code reviews to ensure adherence to coding standards and quality guidelines. Stay up-to-date with the latest trends and technologies in MuleSoft development. Job Requirements Strong understanding of MuleSoft architecture, features, and functionality. Experience with programming languages such as Java, Python, or Ruby. Familiarity with Agile development methodologies and version control systems like Git. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment and communicate effectively with stakeholders. Strong analytical and critical thinking skills.

About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Create and manage war room o Make announcements about outages on respective client tools. Intraday Management Facilitate daily syncs with clients/vendors to review performance Monitor forecast vs actual governance at the enterprise level (service KPIs, handling capacity, shrinkage, handle time, service levels) Re-forecast within the day to project staffing gaps and share across the network to address over/under staffing Approve and push extra time/VTO/off phone requests by vendors Communicate directly with the stakeholders on trends, staffing levels, and mitigation tactics needed to improve service levels performance Perform root cause analysis (end of day) & provide updates to enterprise network & leadership team Reporting: Track daily/weekly/monthly performance and provide context on the following metrics: Service Level/ASA Shrinkage/Absenteeism EOD reports Additional tasks: Provide regular feedback to the planning and scheduling team As Senior Real Time Analyst (RTA), You Have A University education with a technical background (mathematical or statistical course desirable) is preferred 3+ years previous call center experience required Minimum 1 year WorkForce Management experience is required Previous work experience working with Global vendors is considered an asset Advanced level of MS Excel/Google sheets Pivot Tables V-Lookup/X-Lookup Index/Match Ability to create charts/graphs 1+ years of previous experience with any WFM tools is required NICE IEX Aspect eWFM Verint Calabrio Knowledge of programming / Tableau will be an asset Excel/BI/Reporting tools certifications will be an asset Good communication skills,local language and English (required) Additional languages would be an asset Ability to identify emerging trends, measure impact on the business and use good judgment Experience in facilitating meetings Proactively distill and analyze data, charts, and graphs into actionable insights & present recommendations to stakeholders and other audiences Able to collaborate with clients cross-functional teams and vendor RTA teams Clear and concise, written and verbal communication (in English) Fundamental understanding of call center metrics

-Role & responsibilities Strategic Workforce Planning: Develop and implement long-term and short-term workforce planning strategies to optimize staffing levels and operational efficiency. Forecasting & Capacity Planning: Oversee demand forecasting, staffing models, and capacity planning to ensure alignment with business goals. Scheduling & Optimization: Manage scheduling processes, ensuring efficient workforce allocation while adhering to compliance and labor laws. Real-Time Management & Performance Monitoring: Lead real-time monitoring efforts to optimize productivity, service levels, and workforce adherence. Data Analytics & Reporting: Utilize data-driven insights to make informed decisions and provide regular reports to leadership on key workforce metrics. Process Improvement & Automation: Drive continuous improvement initiatives and leverage automation to enhance workforce management capabilities. Technology & Innovation: Evaluate and implement new WFM tools, technologies, and best practices to enhance workforce efficiency. Preferred candidate profile Bachelor's degree in Business Administration, Operations Management, Statistics, or a related field (Masters degree preferred). Expertise in WFM tools such as Verint, NICE, Aspect, or equivalent Strong analytical, problem-solving, and decision-making skills. Excellent leadership, communication, and stakeholder management abilities. Experience in a BPO/contact center environment is preferred. Ability to drive process improvements and implement best practices in WFM. Preferred Skills: *Advanced knowledge of Microsoft Excel, SQL, and data visualization tools. *Experience with AI-driven workforce optimization and automation. *Strong understanding of key WFM metrics, including SLA, shrinkage, occupancy, and utilization. .

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Analyze call arrival patterns and identify key drivers impacting call volume and handle time variations based on historical trends. Generate regular reports and performance metrics related to forecasting accuracy, scheduling efficiency, and operational performance. Resource Occupancy rates and Productivity analysis. Workload and FTE calculations. Report and analyze the Daily, Weekly, and Monthly Contact Center Performance Reports to internal stakeholders. Strong attention to detail and problem-solving skills. Strong business acumen Preferred knowledge of WFM Tool knowledge (Genesys Cloud (preferably), IEX, Verint etc) Quick Learner and ready to take on new role. What your background should look like: Experience in Work force Management , Capacity Planning Experience in MS Excel, WFM Basics (Occupancy, Conformance, Schedule Adherence etc.), Understanding of Aux Usage, Data Proficiency. Good Communication Skills Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

QA Testing IVR The QA Testing Analyst is responsible for the planning integration test casing scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary works on multiple projectssystems as a project team member and are considered to be a subject matter expert for a single projectsystem. These projects are of moderate to high complexity within one or more development environments. Ensure all planning and execution of assigned QA work Integration, System, End to End and User Acceptance, production support contact center systems is executed and avoids escalation Participate in assigned Scrum ceremonies. Understand QA scope, provide QA estimates and plan the tests. Create Test casesscripts (manual and automated) and ensure test data is in place. Execute Tests (manual and automated) on time. Participate in release discussions and provide QA support as needed. Understand existing Automation Framework and maintain and modernize it, automate regression tests, and add value for optimization. Provide hands on support in automation issues resolution and be a team player in ensuring Mobile QA Automation UI API is successful. Good communication skills and coordinate with on shore and offshore members as needed. Daily status reporting to leadership during Functional Testing or Regression Testing and ensure the release defects are tracked to closure. RisksIssues within team are communicated proactively to Immediate Manager and assist in tracking them to closure. Bring thought leadership in Mobile channel and add value to Testing needs. Testing tracked and documented through Azure Dev Ops May work in systems including contact center reporting and analytics, call recording, workforce management, speech analytics Integrated voice response (IVR) or IVA contact center call routing agent skilling agent desktop and phone and systems susch as CRM. Preferred Qualifications Negotiation skills with the ability to influence others by informationknowledge sharing Proficiency in using Cyara automation test suite, in addition to in depth knowledge of common testing methods terminology and industry best practices Experience with contact center systems, including Cisco UCCE Verint WFO Suite, Nuance natural language IVRsd and VHT Callback. Genesys Cloud certification preferred. Experience with Agile collaboration systems including Microsoft Azure DevOps ADO or Jira with the ability to explain system issues clearly and concisely to all levels of management and establish effective working relationships with our internal customers Experience in an AgileScrum environment Knowledge of data structures, data management practices, various corporate security rules, legal and regulatory obligations such as PCI SOX or similar standards Advanced knowledge of using software packages or tools for processing or displaying data Most testing will be manual as there is limited automation capability with the voice IVR This may change as we expand our contact center capabilities Automation where used would be executed through our Cyara tool Familiarity with contact center technology is highly desired Routing reporting workforce management speech and text analytics chat phone and desktop Although we have not transitioned yet we are in the process of transitioning so expereince with the Genesys CX cloud platform is preferred

Urgent Opening for Business Group Head-Bangalore Posted On 16th Jul 2015 02:05 PM Location Bangalore Role / Position Business Group Head Experience (required) 6+ years Description Our Client is the worlds largest media group and the global leader in understanding how brands can connect with peoples lifestyles and the environments they engage with Designation Business Group Head Location: Bangalore Job Profile: Position based out of Bangalore. 6 plus years with Media / Advertising Firm Having Exposure to client servicing and New Business Development. Managing key clientbusinesses in the region & reporting in to the South Regional head. Have to be suave with great communication / presentation skills. 60 % of KPI will be generating newbusiness / revenue. Have to be aggressive, matured & very well versed with presentation skills (preparing & delivering). Overall media industry know how & corporate clients knowledge will be KEY. Should have active knowledge on Newbusiness pitch processes. Female Candidate Preferred. Send Resumes to girish.expertiz@gmail.com -->Upload Resume

Roles and Responsibility Manage and implement SAP PPQM solutions to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for SAP PPQM projects. Provide training and support to end-users on SAP PPQM functionality. Troubleshoot and resolve technical issues related to SAP PPQM. Analyze business processes and identify areas for improvement using SAP PPQM. Job Requirements Strong knowledge of SAP PPQM modules and functionalities. Experience working with various stakeholders to understand business requirements. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Familiarity with industry-specific regulations and standards.

Immediate Job Openings on SAP FICO_ Hyderabad _ Contract Experience 10+ Years Skills SAP FICO Location Hyderabad Notice Period Immediate Employment Type Contract Work Mode WFO 9- 10+ years of relevant experience of designing and configuring FICO modules. Should have Implementation experience of S4 HANA FICO with facing role. Must have done 2-3 implementations in S4 HANA .. Experience of customization of various procurement scenario's within the FICO modules. Should have experience of SAP FICO HANA Data Migration. Should have experience of Integrating the SAP FICO solutions with other modules such as SD,MM, PP and FI as well as cloud solutions such as Ariba or with 3rd party solutions. Should have good presentation and communication skills. Should be good in working with onshore-offshore delivery model. Should have the ability to handle escalation. Ability to work in a team environment, effectively interacting with others.

Immediate Openings on SAP PIPO _ Pan India_ Contract Experience 5+ Years Skills SAP PIPO Notice Period Immediate Employment Type Contract Work Mode WFO/Hybrid SAP PIPO Consultant Must have implementations

Looking for a skilled professional with 7-15 years of experience to join our team as a Salesforce LWC + Financial services cloud expert. The ideal candidate will have a strong background in the Employment Firms/Recruitment Services Firm industry. Roles and Responsibility Collaborate with cross-functional teams to design and implement Salesforce solutions. Develop and maintain technical documentation for Salesforce projects. Provide training and support to end-users on Salesforce applications. Troubleshoot and resolve technical issues related to Salesforce implementation. Work closely with stakeholders to understand business requirements and develop solutions. Participate in code reviews and ensure adherence to coding standards. Job Requirements Strong knowledge of Salesforce LWC and financial services cloud platforms. Experience working with clients in the Employment Firms/Recruitment Services Firm industry. Excellent communication and problem-solving skills. Ability to work independently and collaboratively as part of a team. Strong analytical and troubleshooting skills. Familiarity with agile development methodologies.

We are looking for a skilled Azure Engineer with 5-22 years of experience to join our team at IDESLABS PRIVATE LIMITED, located in [location to be specified]. The ideal candidate will have a strong background in designing and implementing scalable cloud-based solutions on Microsoft Azure. Roles and Responsibility Design, develop, and deploy scalable and secure cloud-based applications on Microsoft Azure. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for cloud-based systems and applications. Troubleshoot and resolve complex technical issues related to cloud infrastructure and applications. Ensure compliance with industry standards and best practices for cloud security and governance. Participate in code reviews and contribute to the improvement of the overall code quality. Job Requirements Strong understanding of cloud computing concepts, including design patterns and architecture principles. Proficiency in programming languages such as .NET, Java, or Python. Experience with agile development methodologies and version control systems like Git. Excellent problem-solving skills and ability to work in a fast-paced environment. Strong communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders. Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results.

Roles and Responsibility Manage and implement Kofax solutions for clients. Provide technical support and training to clients on Kofax products. Collaborate with cross-functional teams to identify business requirements and develop solutions. Analyze and resolve complex technical issues related to Kofax implementation. Develop and maintain documentation of Kofax implementations and configurations. Ensure compliance with industry standards and best practices for Kofax implementation. Job Requirements Strong knowledge of Kofax products and technologies. Experience working with employment and recruitment services firms. Excellent problem-solving and analytical skills. Ability to work collaboratively with cross-functional teams. Strong communication and interpersonal skills. Familiarity with industry-specific regulations and standards.