3.0 - 7.0 years

0 Lacs

karnataka

On-site

The Application Consultant is responsible for providing professional, creative, energetic, and thorough experience for internal and external customers of Verint. You will consult customers both in person and virtually, and deliver training for multiple Verint solutions. Your responsibilities include maintaining fluency with Verint Applications, growing subject matter expertise on Verint products such as Workforce Management and/or Quality Management, conducting design sessions and consulting events, providing best practice consulting, and collaborating with others within Verint as part of the deployment process. You will introduce, configure, and train assigned customers to Verint Applications, schedule and organize consultancy events, and provide regular updates to customers with progress. Additionally, you will deliver Instructor Led Training to customers and perform administrative tasks such as timely completion of timesheets, expenses, and other documentation. Other responsibilities include creating, reviewing, and updating documentation, collaborating with team members, and delivering impactful results for customers. Qualifications: - An undergraduate degree in computer science, engineering, or a similar discipline - Experience with Verint applications - Good understanding of contact center telephony environments - Consulting experience with customers - Proven ability to gain consensus of others and leadership skills About Us: Verint believes that customer engagement is the core of every global brand. The mission is to help organizations discover opportunities by connecting work, data, and experiences enterprise-wide. Verint hires innovators with the passion, creativity, and drive to answer shifting market challenges and deliver impactful results for customers. The commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that celebrates all cultures and offers personal and professional growth opportunities. Learn more at www.verint.com.,

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Account Consultant Verint

0.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Job Description Job Description : The Application Consultant is responsible for providing professional, creative, energetic and thorough experience for internal and external customers of Verint. The role is responsible for consulting customers both in person and virtually and delivery of training for multiple Verint solutions. Responsibilities Principal Duties and Essential Responsibilities: Maintain fluency with Verint Applications. Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights for that industry. Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology. Provide best practice, optimization and assessment consulting. Work together with others within Verint as part of the deployment process but also to help troubleshooting as subject matter experts. Schedule and organize events related to the Application consultancy. Introduce, configure, and train assigned customers to Verint Applications and onboard them so that their engagement is robust and primed for ongoing satisfaction, retention, and renewal. Configure, review, and test configuration and usage of Verint Applications. Create, review, and update documentation. Provide regular updates to customers with progress. Collaborate with appropriate team members as part of the deployment process but also to help troubleshooting as subject matter experts. Provide thorough and complete documentation of the consultancy events and results. Perform administrative tasks such as but not limited to timely and full completion of timesheets, expenses, travel, ISO, MBOs etc. in accordance with the team and Verint guidelines. Deliver Instructor Led Training to our customers for Verint solutions. Other responsibilities as assigned by management. Qualifications Educational Qualifications: An undergraduate degree in computer science, engineering, or a similar discipline. Experience with Verint applications Good understanding of contact center telephony environments Consulting experiencing with customers Proven ability to gain consensus of others, proven leadership skills About Us At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com. Show more Show less

Posted 2 days ago

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