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12.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Job Title: Global Cloud Business Area Operations Partner Expert Role Overview The Global Cloud Business Area Operations Partner Expert is a critical enabler for the global sales business area, acting as the primary operations partner in a matrixed environment. This role ensures that operational excellence, data-driven insights, and standardized processes support the execution of business priorities, revenue growth, and strategic decision-making. Reporting in a dotted-line capacity to the global business area lead, the Operations Partner Expert collaborates with regional and functional leaders, cross-functional teams, and shared services to drive efficiency, effectiveness, and alignment across the cloud customer value journey. Key Responsibilities Key Responsibilities Strategic & Operational Alignment Support annual and quarterly business planning to align sales targets with corporate objectives. Refine and monitor sales models, strategies, and initiatives to drive performance across regions and segments. Insights & Performance Management Deliver actionable insights through KPI tracking, performance analysis, and trend identification. Support forecasting, pipeline, and deal execution processes to improve visibility and decision-making. Maintain dashboards, reports, and materials for leadership reviews and board updates. Market, Coverage & Enablement Assess route-to-market effectiveness and identify new market penetration opportunities. Partner with Sales and Marketing to optimize channels, coverage, and best-practice scaling. Translate metrics into clear narratives highlighting growth opportunities. Programs & Process Excellence Lead strategic initiatives, programs, and projects from planning to execution, ensuring global alignment. Standardize, simplify, and automate operational processes for scalability. Embed best practices for demand management, revenue programs, and sales coverage. Stakeholder & Change Leadership Serve as a trusted advisor to sales and functional leaders. Drive adoption of new tools, processes, and methodologies through effective change management. Outcomes This role ensures strategic alignment, actionable performance insights, operational excellence, and strong stakeholder partnerships — enabling the Global Cloud Sales organization to operate with agility, clarity, and sustainable impact. Skills & Experience Required Bachelor’s or Master’s degree in Business, Finance, Operations, or related field. 12+ years in sales operations, revenue operations, or business transformation within a global software or cloud environment. Strong analytical skills, including proficiency in data visualization, reporting tools, and performance metrics. Experience in strategic planning, process optimization, and leading operational initiatives. Excellent communication and stakeholder management skills, with demonstrated ability to influence senior leadership. Experience with CRM systems, sales automation tools, and ERP platforms. Ability to operate in a fast-paced, matrixed global organization with a balance of strategic thinking and hands-on execution. Familiarity with sales methodologies, forecasting, and revenue optimization strategies. Success Metrics Improved business area sales outcomes and operational efficiency. Increased accuracy of sales forecasting and performance tracking. Adoption and consistent execution of standardized processes and tools. Enhanced cross-functional collaboration between sales, finance, and operations teams. Effective execution of strategic initiatives contributing to revenue growth and customer value. Impact This role ensures that global sales operations function as a strategic enabler of business growth. By combining analytical rigor, process excellence, and stakeholder collaboration, the Global Cloud Business Area Operations Partner Expert drives measurable impact, operational alignment, and sustainable growth across the organization. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 433581 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

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1.0 - 3.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. About SAP As the market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. Purpose and Objective Within the Product Engineering (PE) division, the Enterprise Cloud Services (ECS) Delivery Technical Operations team runs the HANA Enterprise Cloud (HEC) and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures - SAP DCs, AWS, Azure & GCP. We are looking for an IT Technology Associate Consultant who will be responsible for infrastructure support and services along with running SAP’s backend technology including operations of state-of-the-art datacenters as well as client technology around the globe. What You'll Do As an IT Technology Consultant, you will be responsible for: Handling Incidents, Alerts, and Service Requests Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support. Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs Conceptual design, configuration, and administration of server landscapes with focus on Linux Operating systems Troubleshooting and resolving any hardware, OS, App and DB related issues that impact the business Managing daily operations ensuring high availability Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team Coordination with international teams in global projects / crisis handling / de-escalation initiatives While cross-trained in all topic areas (Basis/application, OS and Database), you’ll specialize in one of these areas and own incidents and service requests closure end-to-end Role Requirements BE / BTech / MCA from a reputable institute 1 to 3 years of work experience in Linux administration IT experience with network services like DNS, LDAP, Samba, sFTP, Sendmail, Postfix Experience on at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform) Understanding of NFS, BlockDevice, Raid concepts Scripting experience - Any of Shell, Perl, Python, Go, or similar Working experience in Virtualization (XEN, VMware) Experience with OS monitoring, backup/restore, configuration automation technologies (Chef) Experience working in an international environment, being able to work effectively with international and virtual teams Capable in technical documentation and creation of knowledge-based assets (KBAs) Ability to continuously acquire new knowledge proactively and independently Analytical and solution-oriented thinking Basic Knowledge in Network and Storage Preferred Basic knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector Work experience as Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration) Working knowledge in Business Object Products (BOBI, BODS etc) Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases Exposure to ITIL framework #SAPECSCareers Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 429831 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: .

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80.0 years

0 Lacs

Bangalore Urban, Karnataka, India

On-site

About Kennametal With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com . Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube. Job Title Assistant Quality Manager, India Job Summary Describe the purpose of the job This position will cover job functions for the quality department responsible for compliance to the Quality Management System for the campus as well as the day-to-day activities and development of the quality team members. This includes customer satisfaction (complaints, response time, ePPM) and financial performance of Quality (COPQ) Customer Satisfaction – Lead an understanding of internal & external customer needs and expectations for continual improvement. Approve on-time 8D’s to customers after quality events which impact customers. Identify projects for continuous improvement and work with cross-functional team to execute. Job may require frequent contact with customer personnel to align responses and drive customer intimacy Financial Performance of Quality (COPQ) – Utilize MRB process to drive problem solving to prevent recurrence on major issues. Identify projects for continuous improvement and work with cross-functional team to execute Quality Management System –Maintain policies, procedures, control plans, failure catalogs, audits, metrology, etc. to foster an atmosphere of compliance on campus and continually improves customer satisfaction and quality financial performance. Conduct Process, System, Supplier and Plant audits driving improvements. Flawless launch & change – Ensures team is engaged so that risks are identified and mitigated ahead of launch for newly developed product or process or product changes on the campus Key Job Responsibilities Ensures an effective organizational structure and sufficient staffing for the quality department in the area. Leads the day-to-day activities of the quality team and promotes a culture of quality ownership among all cross-functions on the campus and support teams such as engineering and application support through strategic development and communication Maintain the Quality Management System (ISO 9001) of the site. Engage with regional and global QMS leadership to ensure conformance to business segment & corporate procedures Ensures capable metrology through calibration of gages and measurement systems analysis (MSA) for the campus (or area) Shares in the overall improvement metrics of the site to ensure quality targets are not sacrificed and a joint effort is made toward resource optimization and utilization. Communicates monthly results with corporate team Identifies & supports training initiatives for work force on the campus – in and out of quality department Supports regional and global strategic quality initiatives on the campus Approve and execute (LPA) product & process audits aimed to drive standardization of jobs. The ability to communicate and coach closure of process and inspection non-conformances is required Facilitate on-time response to customer complaints by leading 8D’s through a cross-functional team. Diagnose top level causes of customer complaints to drive continuous improvement efforts on the campus and manage projects with the cross functional team to ensure execution. Personal leadership of high impact customer complaints may be required Facilitate root cause and corrective action for high impact scrap events coming from the MRB process. This can include events which did not go through the MRB process Approves changes to policies, procedures, control plans, failure catalogs, audits and defined metrology methods to support continuous improvement on the campus Work with cross-functional team to address systemic root causes for top quality costs for the campus. This includes open communication and potential travel to customers and/or other KMT sites to find read across opportunities Analyzes statistical and QCPC data from processes to identify proactive continuous improvement opportunities Approves & performs layered process audits (LPA) and works with cross functional team on root cause / corrective actions activities from findings to improve customer and financial performance proactively Responsible for flawless launch of new product on the campus. This also includes verification of effectiveness of changes to existing product or processes and customer specific or regulatory requirements Investigate trends in inspection technologies and work with Mfg. Eng, Operations implement in capital strategy Performs tasks utilizing quality core tools (root cause analysis, FMEA, Control Plan, SPC, LPA, MSA, DOE, APQP/PPAP, etc) getting customer consent, implementation and ensure adherence with audits in Shop floor. Must have a base knowledge of SAP or aptitude to be trained in the application (SAP QM) Must be able to create process documents and audit processes to requirements, openly communicating findings Must be able to work within cross functional teams through complex tasks exercising strong written and verbal communication skills Preferred Areas Of Education, Certifications, And Skills Must have excellent written and verbal communication skills. Expertise in customer complaint management, root cause analysis, 8D methodology and mistake proofing Must be able to use required computer software including but not limited to SAP, Microsoft Office, and statistical analysis tools such as MINITAB 8+ years minimum and at least 7 years in Quality from relevant industry Requires bachelor’s degree or equivalent industry experience. Engineering graduate in Mechanical/Metallurgy preferred Knowledge of ISO standards and requirements .Certified internal auditor for ISO 9001:2015 Must be able to use gauges and measurement devices that determine compliance to drawing and product specifications. (profile and non-contact measurement, heat treat, special processes, coating technologies) Must be able to retrieve and interpret drawings & specifications including GD&T Must be able to read and understand routings and operating procedures. Must be able to determine defect criteria with product engineering. Applies experience and skills to complete assigned work within own area of expertise (core tools) Works within standard operating procedures and/or scientific methods Six Sigma, ASQ Certification, CQE preferred Equal Opportunity Employer

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0.0 years

0 Lacs

Vadodara, Gujarat

On-site

*Compliance Auditor* with 2+ years of capital market work experience required in a *reputed organisation* located at *Baroda*, Gujarat JD: - *Conduct audits of Depository Participants (DPs)* per SEBI, NSDL/CDSL guidelines, covering account opening, KYC documentation, transaction verification, and system security controls * Ensure compliance with SEBI (Depositories and Participants) Regulations, 2018, and assess back-office systems, transaction reporting, and reconciliation with client ledgers * *Evaluate client data security measures, including access controls, password policies, and disaster recovery systems* * Monitor adherence to PMLA norms, including KYC periodicity, suspicious transaction reporting (STR), and AML measures * *Prepare audit reports highlighting non-compliance, recommending corrective actions, and tracking closure of observations* * Liaise with compliance officers, DP operations teams, and senior management to resolve regulatory issues before submission deadlines - *Review client modifications, closures, freezing/unfreezing, demat/remat, DIS, pledging, and transfers* - Develop and implement audit procedures & risk assessment frameworks - *Ensure compliance with NSDL/CDSL/Exchange/SEBI regulations* Salary up to *Rs 10 lakh per annum* Kindly share CV on *shadabpatel93@gmail.com* with subject line *DP - Baroda* mentioning your current salary, expected salary, notice period and reason to quit current organisation Job Type: Full-time Pay: Up to ₹1,000,000.00 per year Application Question(s): What is your current monthly salary? What is your expected monthly salary? How soon can you join if shortlisted? (in days) Work Location: In person

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12.0 years

0 Lacs

Greater Hyderabad Area

On-site

Position Title: Food & Beverage Controller Location: Hyderabad Company: The Quorum Experience: 8–12 years (luxury hotels or premium hospitality preferred) Reports To: Financial Controller Position Overview The Food & Beverage Controller is responsible for overseeing the cost control, revenue tracking, and inventory management processes for the club’s F&B operations. This role ensures accurate costing, optimal stock levels, and compliance with financial controls, supporting profitability while maintaining the highest quality standards expected in a luxury environment. Key Responsibilities Cost Management & Analysis Develop, implement, and monitor cost control systems for all F&B outlets. Prepare detailed food and beverage cost reports, variance analyses, and profitability studies. Work closely with Culinary and F&B service teams to ensure menu costing accuracy and maintain targeted food and beverage cost percentages. Inventory & Stock Control Supervise daily, weekly, and monthly inventory counts for food, beverage, and operational supplies. Oversee the receipt, storage, and issue of goods to ensure compliance with SOPs and minimize wastage. Monitor slow-moving and obsolete stock to avoid overstocking and losses. Purchasing Coordination Collaborate with the Purchasing department to ensure cost-effective procurement without compromising quality. Verify supplier invoices against purchase orders, delivery notes, and contract terms. Revenue Verification & Controls Reconcile daily F&B revenues from POS systems with sales reports and ensure accuracy in postings. Investigate discrepancies between actual and recorded sales, liaising with F&B managers to resolve issues. Compliance & Audits Ensure adherence to internal control policies and statutory requirements. Facilitate internal and external audits, providing all necessary documentation and explanations. Collaboration & Training Work with department heads to maintain budgetary discipline and align with financial targets. Train operational teams on cost awareness, portion control, and waste minimization. Qualifications & Experience Bachelor’s degree in Hospitality Management, Accounting, or related field. 8–12 years of progressive experience as an F&B Controller in luxury hotels, premium resorts, or high-end clubs. Strong knowledge of cost control systems, inventory management, and hospitality accounting procedures. Proficiency in MS Excel, POS, and inventory software; knowledge of SAP or similar ERP systems preferred. Excellent analytical, problem-solving, and communication skills. Strong interpersonal skills with the ability to collaborate effectively across departments. Performance Indicators Achievement of budgeted food & beverage cost percentages. Accuracy of monthly cost and variance reports. Efficiency of inventory turnover and stock control processes. Compliance with audit and internal control requirements.

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3.0 - 4.0 years

0 Lacs

Vijayipur, Bihar, India

On-site

Summary We are searching for a motivated and enthusiastic Assistant Airport Operations Manager (Based in Korea) with extensive knowledge in airport operations to join us! You will be part of the Ground Department team and will be the key personnel responsible for all airport operations matters in ICN station. You will work closely with appointed vendors as well as airport authorities and Scoot HQ to effectively manage and handle all operational and training and procedural matters to ensure smooth airport operations for Scoot in ICN Job Description Daily Airport Operations Management Responsible for station’s daily operational issues and ensure that aircraft dispatches on time to achieve On Time Performance (OTP) of min. 98% for assigned station. Provide leadership to the outsourced appointed vendor(s) and ensure company regulations are adhered to ensure smooth operations e.g. efficient check-in / transfer and baggage handling at station. Handle delays and flight disruptions to ensure passengers are least inconvenienced in accordance with Scoot's SOP, minimize complaints and increase number of compliments. Ensure and maintain effective communication with all department of Head office e.g. Operations / Engineering / Crew / OCC during operational situations to deliver the best outcome for aircraft utilization and passenger management. Analyse each and every delay in order to determine the root cause and prevent recurrence. Follow up and conduct investigation of incidents / complaints when assigned. Ensure timely update on regulatory updates to Scoot HQ. Perform any other duties as requested and assigned by Head Office. Stakeholder Management Project a positive corporate image and represent Scoot in all airline and aerodrome related matters and work with various external parties, including but not confined to airport and CIQ authorities, appointed vendors and other airlines to ensure smooth business operations of Scoot at station. Execute and issue service level agreement (SLA) for the stations assigned by Head Office. Audit and compliance / competency training management Perform regular self-audits of service vendors in station or formal audits of other overseas stations when assigned on operational procedures and training requirements and ensure station adheres to the requirements. Establish non-compliance root cause and determine corrective actions and preventive actions to address the non-compliance. Ensure that ground safety regulations and aircraft emergency plans and procedures are constantly adhered to and practiced at station(s). Train/guide local appointed vendors to be compliant with Scoot SOP and / or new system or processes. Invoice management Perform and ensure accurate verification of invoice on items charged to Scoot. Requirements Must be legally entitled to work in Korea Minimum recognised diploma / degree Minimum of 3-4 years' working experience in managing operations, preferably in airport, airline or ground handling. Language - Fluent written, spoken and reading capability in English Language and Korean due to liaison with / on local regulators / regulations. Proficient with Microsoft Office. Ability to multi-task under dynamic environment independently, manage multiple stakeholders and tasks effectively and think quickly on the feet. Able to travel for work at short notice. Able to work on weekends, public holidays. Team player with good interpersonal skills and pleasant disposition, open to learning and discipline to function independently with minimal guidance. Quick to adopt and adapt to changes. Good negotiation skills and ability to work with people from all levels.

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25.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

NVIDIA has been redefining computer graphics, PC Gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s motivated by phenomenal technology – and outstanding people. Today, we are tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, encouraging environment where everyone is inspired to do their best work. The HWPM Team at NVIDIA is seeking an excellent ASIC Verification Engineer to drive high-quality, robust verification of system-level IP across unit, subsystem, and SoC levels. This role is ideal for someone passionate about ground-breaking hardware, sophisticated verification methodologies, and crafting the future of computing. Come join the team and see how you can make a lasting impact on the world. What You’ll Be Doing Play a key role in the Hardware Performance Monitor (HWPM) team, helping define and develop system-level RTL and performance measurement methodologies for NVIDIA’s industry-leading SoCs and GPUs. Develop comprehensive test plans, implement tests, and apply robust verification strategies to validate microarchitecture and design functionality. Design and implement reusable, scalable testbenches and testbench components using System Verilog and UVM. Collaborate with architects, RTL designers, and software engineers to drive feature completeness, performance visibility, and verification closure. What We Need To See M.Tech. (or equivalent) in VLSI or Electronics Engineering OR B.Tech with 2+ years of experience in a similar domain Hands-on experience in unit and/or system level verification Ability to contribute to testbench development and maintenance, preferably using System Verilog and standard methodologies Proficiency in Python or industry-standard scripting languages for automation and test development Proven debugging fundamentals — ability to read waveforms, analyze logs, and isolate issues effectively Familiarity with industry-standard tools such as VCS, Xcelium, Verdi, or similar simulation/debug environments Good understanding of RTL design concepts and experience working with Verilog or SystemVerilog Experience with UVM (Universal Verification Methodology) is a strong plus Clear communication skills and collaborative attitude, with ability to work alongside design, DV, and automation teams Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. Also, e have some of the most forward-thinking and hardworking people in the world working for us and, due to unprecedented growth, our outstanding engineering teams are growing fast. If you are creative, curious, and motivated with a real passion for technology, we want to hear from you! JR2000528

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5.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Meet Our Team Sr. Data Scientist – Job description The Data & Analytics organization is at the forefront of developing and maintaining frameworks, tools, and data products vital to WBD, including flagship streaming product Max and non-streaming products such as Films Group, Sports, News and overall WBD eco-system. Our mission is to foster unified analytics and drive data-driven use cases by leveraging a robust multi-tenant platform and semantic layer. We are committed to delivering innovative solutions that empower teams across the company to catalyze subscriber growth, amplify engagement, and execute timely, informed decisions, ensuring our continued success in an ever-evolving digital landscape. Roles & Responsibilities The role will focus on building out machine learning solutions for WBD’s Data and Analytics organization. Primary focus will be on unlocking machine learning opportunities and building foundational machine learning training and inference pipelines at scale. You have a deep understanding of different types of data, metrics and KPIs. You will lead by example and define the best practices, will set high standards for the entire team and for the rest of the organization. You have a successful track record for ambitious projects across cross-functional teams. You are passionate and results oriented. You strive for technical excellence and are very hands-on. Your co-workers love working with you. You have built respect in your career through concrete accomplishments. Build cutting-edge capabilities utilizing machine learning and data science (e.g., large language models, computer vision models, advanced ad & content targeting, etc.) Lead data science and model development techniques for the team. Leverage industry best practices and tools to continually improve teams' ability to build machine learning models. What To Bring BA/BS in statistics, mathematics, economics, industrial engineering, or other quantitative discipline is required. Masters/PhD is a plus 5+ years of experience building data science/statistical models (Multivariate regression, Time Series Model, XGBoost, Causal inference etc.) Strong understanding of modern ML approaches (GBDT, CNN, LSTM, GRU, HRNN, transformers, siamese neural networks, variational auto-encoders, ...). Experience with Deep Learning, NLP, LLMs, Reinforcement Learning, Causal Inference. Good knowledge of ML tools and frameworks (TensorFlow, Keras, pyTorch, scikit-learn, Spark,...). Proficiency in programming languages such as Python or R. Familiarity with real-world ML systems (configuration, data collection, data verification, feature extraction, resource and process management, analytics, training, serving, validation, experimentation, monitoring). Good understanding of operating machine learning solutions at scale, covering the end-to-end ML workflow. Strong interpersonal skills with the ability to motivate, collaborate and influence Ability to deliver on multiple projects and meet tight deadlines Ability to effectively influence and communicate cross-functionally with all level How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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0 years

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India

Remote

Requirements Description and Requirements Seeking a freelance project that will allow you to work from home while making a difference in the world of technology? If you are someone who is passionate and enjoys staying ahead of the tech curve this part-time remote project with flexible working hours might be what you are looking for! A Day in the Life of a Personalized Internet Ads Assessor: In this role, you will be reviewing online advertisements by rating them on their relevance to the search terms used as well as providing feedback on their language and cultural relevance in order to improve their content, quality, and layout Your ultimate goal will be to contribute towards making internet search and online advertising more relevant and interesting for millions of users, including yourself. Join our team today and start putting your skills to work for one of the world's leading online advertising platforms while being a part of a supportive community that offers: Access to complimentary mental health support benefits like free EAP and Mindfulness Apps. Dedicated, responsive well-being team proactively offering well-being education each month, as well as quarterly initiatives. TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. Qualification Path: No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements Working as a freelancer with excellent communication skills with full professional proficiency in English and Bengali Having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in India Active use of Gmail, Google+, and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content Daily access to a broadband internet connection, a smartphone (Android 4.1, iOS 8 or higher), and a personal computer with antivirus software to work on. You’ll also need a Barcode Scanner application to be installed on your smartphone to complete certain tasks. Assessment In order to be hired into the program, you’ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Don’t worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience! Additional Job Description In this role, you will be reviewing online advertisements by rating them on their relevance to the search terms used as well as providing feedback on their language and cultural relevance in order to improve their content, quality, and layout. EEO Statement At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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0 years

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India

Remote

Requirements Description and Requirements Seeking a freelance project that will allow you to work from home while making a difference in the world of technology? If you are someone who is passionate and enjoys staying ahead of the tech curve this part-time remote project with flexible working hours might be what you are looking for! A Day in the Life of a Personalized Internet Ads Assessor: In this role, you will be reviewing online advertisements by rating them on their relevance to the search terms used as well as providing feedback on their language and cultural relevance in order to improve their content, quality, and layout Your ultimate goal will be to contribute towards making internet search and online advertising more relevant and interesting for millions of users, including yourself. Join our team today and start putting your skills to work for one of the world's leading online advertising platforms while being a part of a supportive community that offers: Access to complimentary mental health support benefits like free EAP and Mindfulness Apps. Dedicated, responsive well-being team proactively offering well-being education each month, as well as quarterly initiatives. TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. Qualification Path: No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements Working as a freelancer with excellent communication skills with full professional proficiency in English and Telugu Having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in India Active use of Gmail, Google+, and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content Daily access to a broadband internet connection, a smartphone (Android 4.1, iOS 8 or higher), and a personal computer with antivirus software to work on. You’ll also need a Barcode Scanner application to be installed on your smartphone to complete certain tasks. Assessment In order to be hired into the program, you’ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Don’t worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience! Additional Job Description I n this role, you will be reviewing online advertisements by rating them on their relevance to the search terms used as well as providing feedback on their language and cultural relevance in order to improve their content, quality, and layout. EEO Statement At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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0 years

0 Lacs

India

Remote

Requirements Description and Requirements Seeking a freelance project that will allow you to work from home while making a difference in the world of technology? If you are someone who is passionate and enjoys staying ahead of the tech curve this part-time remote project with flexible working hours might be what you are looking for! A Day in the Life of a Personalized Internet Ads Assessor: In this role, you will be reviewing online advertisements by rating them on their relevance to the search terms used as well as providing feedback on their language and cultural relevance in order to improve their content, quality, and layout Your ultimate goal will be to contribute towards making internet search and online advertising more relevant and interesting for millions of users, including yourself. Join our team today and start putting your skills to work for one of the world's leading online advertising platforms while being a part of a supportive community that offers: Access to complimentary mental health support benefits like free EAP and Mindfulness Apps. Dedicated, responsive well-being team proactively offering well-being education each month, as well as quarterly initiatives. TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. Qualification Path: No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements Working as a freelancer with excellent communication skills with full professional proficiency in English Having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in India Active use of Gmail, Google+, and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content Daily access to a broadband internet connection, a smartphone (Android 4.1, iOS 8 or higher), and a personal computer with antivirus software to work on. You’ll also need a Barcode Scanner application to be installed on your smartphone to complete certain tasks. Assessment In order to be hired into the program, you’ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Don’t worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience! Additional Job Description In this role, you will be reviewing online advertisements by rating them on their relevance to the search terms used as well as providing feedback on their language and cultural relevance in order to improve their content, quality, and layout. EEO Statement At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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10.0 years

0 Lacs

Hyderabad, Telangana, India

Remote

About Gainsight Gainsight is the retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role We’re looking for a full-time Manager, Teammate Success to join our Teammate Success (People) team reporting to the Senior Director, Center of Excellence. This is a hybrid role and is based out of our Hyderabad, India location. In this role, you’ll lead Gainsight’s Teammate Success Specialist team, to deliver moments that truly matter across the employee lifecycle. From onboarding to offboarding, leaves to celebrations, your team ensures that every experience is compliant, intentional, and human-first. This is a great opportunity for someone who thrives in a people-centered environment and finds joy in building structure that enables both operational excellence and cultural connection. You'll work cross-functionally with partners like Payroll, Legal, Facilities, People Strategy, and Admin Support to bring the "people" side of HR to life with empathy, precision, and business acumen. The ideal candidate is equal parts process expert, culture carrier, and trusted coach, with deep global HR operations knowledge and a passion for making every teammate touchpoint feel purposeful and personal. What You'll Do Lead, coach, and develop a globally distributed team of TS Specialists across multiple countries Act as a subject matter expert on global leave of absence, accommodations, and employment compliance across the U.S., India, Netherlands, Poland, Japan, the U.K., and growing. Serve as the primary HR compliance liaison for ISO, SOC, and other audit needs, including those connected to Talent Acquisition Manage and partner closely with Payroll for all non-U.S. markets, ensuring accurate data exchange, changes, and updates Administer and support benefits-related activities, including open enrollment, especially with deep expertise in India benefits and vendor relationships Oversee end-to-end onboarding, offboarding, and employee lifecycle operations, including record-keeping, data updates, and document compliance (e.g., ACA, EEOC, and global equivalents) Lead HR facilities and experience partnerships, including office space management and ad hoc space reservation tools like Gable Own, oversee, and continuously update internal knowledge and resource systems related to HR operations — including intranet pages, internal documentation, and global HR policies Coordinate with Strategic People Partners and internal teams to ensure HR changes and updates flow efficiently across Workday, internal systems, and communications Drive employee experience moments (Gainiversaries, TS gifting, TS response), while maintaining compliance around leave accrual, PTO tracking, and global policies Oversee global background verification processes and support M&A communications from a Teammate Success perspective This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For 10+ years of relevant experience, with at least 3 years managing a high-volume HR service or shared services team and a Bachelor’s degree (or equivalent combination of education and experience), required Strong expertise in India HR compliance, benefits, and payroll operations Proven experience navigating global leave policies, accommodations, and international HR compliance standards Exceptional skills in Google Sheets and process documentation; strong familiarity with HRIS (Workday strongly preferred) Experience supporting HR readiness for ISO/SOC audits and working with cross-functional partners in tech environments Excellent written and verbal communication skills; ability to build trust across time zones and functions Comfortable working in ambiguity and scaling operations through automation and continuous improvement Experience working with Employer of Record (EOR) partners and facilities teams Familiarity with Gainsight or similar global SaaS companies operating across India, United States., Europe, and LATAM Why You’ll Love It Here Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here Are a Few Our Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. LI-RK2

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8.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Position Application Engineer III Job Description Principal Accountabilities Designs and develops software solutions to meet business requirements. Manages full software development life cycle including testing, implementation, and auditing. Performs solution design, bug verification, and beta support, which may require research and analysis. Execute, assess, and troubleshoot software programs and applications. Analyze and amend software errors in a timely and accurate fashion, and participate in software upgrades, revisions, fixes and patches as mandated by the vendor. Design, develop and document specifications throughout the project life cycle. Guide developers on issues related to the design, development, and deployment of mission-critical information and software systems; review work of development teams. Job Complexity Requires in-depth knowledge and experience Solves complex problems; takes a new perspective using existing solutions Works independently; receives minimal guidance Acts as a resource for colleagues with less experience Represents the level at which career may stabilize for many years or even until retirement Uses best practices and knowledge of internal or external business issues to improve products/services or processes Typically resolves complex problems or problems where precedent may not exist Often leads the work of project teams; may formally train junior staff Works independently Experience / Education Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience. Location: IN-MH-Pune, India (Solitaire Bldg) Time Type Full time Job Category Information Technology

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5.0 years

0 Lacs

Gurgaon, Haryana, India

Remote

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com . Role Summary: We are seeking a Senior Application Architect (Sr. Manager level) to lead the design, development, and optimization of applications. This role focuses on designing scalable, reusable, and integrated solutions across the Leave product portfolio. The ideal candidate will translate business vision into coherent system architectures , ensuring high-quality, consistent, and strategic alignment across platforms. This role is expected to manage a team of architects and requires people management and governance skills. Key Responsibilities: Enterprise Solution Architecture & Design Provide solution designs for complex systems and platforms, ensuring consistency, reusability, stability, and enterprise-wide integration. Define and drive the application architecture strategy, ensuring alignment with business and IT objectives. Turn forward-looking visions into coherent system architecture specifications that scale with business needs. Lead the design of innovative solutions throughout the project lifecycle, ensuring adherence to governance models. Act as design authority, ensuring all architecture activities and deliverables (both in-house and outsourced) meet high-quality standards and align with enterprise policies and strategies. Develop strategies, provide technical recommendations, and drive key architecture decisions throughout the organization. Create and maintain architectural products and deliverables that cater to both enterprise and operational business needs. Design and/or develop critical reference architecture materials to ensure consistency across enterprise applications. Technology Leadership & Development Familiarity with traditional and modern system architectures, including three-tier, web services, microservices, event-driven, and serverless architectures. Experience with continuous integration/continuous deployment (CI/CD) tools and methodologies, with hands-on experience in Terraform, Bitbucket, Jenkins, Artifactory, and cloud-based deployment strategies. Develop secure, scalable, and high-performance applications, ensuring compliance with security standards, regulatory requirements, and best practices. Drive automation, DevSecOps practices, and cloud-native adoption to improve efficiency and reliability. Collaboration, Governance & Risk Management Support technology teams by proactively identifying and managing risks, escalating through appropriate channels, and tracking risk closure. Work with business users and stakeholders to define project scope and ensure flexible designs that accommodate future enhancements. Act as an advisor and mentor to development teams, providing guidance on best practices, architectural patterns, and emerging technologies. Share best practices and third-party solution alternatives as part of functional solution design discussions, ensuring application solutions fit within the enterprise context. Collaborate with security, cloud, and data architects to ensure cohesive and well-integrated application designs. Delivery & Execution Drive technology strategy and modernization roadmaps. Lead design reviews, code reviews, and architectural assessments to ensure adherence to standards and best practices. Work with engineering teams to troubleshoot complex application issues and provide technical solutions. Ensure solutions are built with scalability, performance, and maintainability in mind. Drive a culture of automation, continuous improvement, and agile delivery. Required Skills & Experience: Technical Expertise Solution Architecture & Design: Expertise in designing scalable, reusable, and integrated enterprise applications. Cloud Technologies: Hands-on experience with AWS, Azure, or GCP, including Lambda, Kubernetes, API Gateway, and containerization (Docker, Kubernetes, ECS, EKS). Enterprise Integration: Strong experience in RESTful APIs, GraphQL, event streaming (Kafka), and messaging queues (RabbitMQ, SQS, etc.). Security & Compliance: Expertise in OAuth, JWT, SSO, encryption, and secure coding practices. DevSecOps & CI/CD: Hands-on experience with Terraform, Bitbucket, Jenkins, Artifactory, and other automation tools. Soft Skills & Leadership Strong system design, problem-solving and analytical skills, with the ability to exercise sound judgment. Experience leading architecture teams and driving technical strategy. Ability to communicate complex technical concepts in a clear, approachable manner for diverse audiences. Stakeholder management expertise, with the ability to influence technical and business leaders. Ability to manage multiple priorities in a fast-paced environment and work effectively in a matrix organization. Preferred Qualifications: BE, B Tech, MCA in computer science or related stream Advanced technical certifications such as AWS/Azure Solutions Architect, TOGAF/ Zachman, or Microsoft Certified Architect. Experience working in a SAFe Agile environment, with Agile certifications preferred. Proven experience in building and deploying production-grade applications in AWS/Azure/GCP. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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4.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Job Description Customer Operations –CHAT- Associate Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 Specialisation – International BPO, Chat Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications Graduation in Computer Science, Computer Applications or related subjects eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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175.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Software Development o Moderate level ability in software development, such coding assignments o Function as member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation) o Writing code and unit tests, automation, and conducting code reviews and automate testing. o Debug basic software components and identify code defects for remediation. o Enable the deployment, support, and monitoring of software across test, integration, and production environments. o Automate deployments in test or production environments. o Automatically scale applications based on demand projections. Leadership o Demonstrate increased self-reliance to achieve team goals. o Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking ability. Range of Impact/Influence: o Accountable for team completing work you’re leading and work you are doing as agreed upon. o Accountable to team for delivery of quality work o Serving as a core member of an agile team that leads user story analysis and elaboration, designs and develops software applications. o Responsible for the applications architecture / technical design & build, work/coordinate with other team’s architect, engineers, and vendors as necessary o Identifying exciting technology modernization opportunities for adopting new open source-based technology tools & products to solve existing needs and predicting future challenges. o Performing ongoing refactoring of code, utilizing visualization and other techniques to fast-track concepts, and delivering continuous improvement. o Working with product managers to prioritize features for ongoing sprints and managing a list of technical requirements based on industry trends, new technologies, known defects, and issues. o Contribution in complex Data Warehousing and Business Intelligence project implementations o Experience in working directly with business customers. o Defining and implementing data integration architecture o Manage your own time, and work well both independently and as part of a team. o Quickly generate and updating proof of concepts for testing and team feedback o Embrace emerging standards while promoting best practices. Minimum 4 years of software development experience in a professional environment and/or comparable experience: o Bachelor’s degree in computer science, computer engineering or equivalent is required with hands-on expertise with application design, software development and automated testing. o Profound Knowledgebase with Java, Spring, Spring-Boot Open source and building RESTful APIs o Expert Java; fluency with Java 8 streams. o Knowledgeable and experienced with real time framework, data streaming like Kafka, Filnk), in-memory computation and data virtualization tools & techniques. o Knowledgeable and experienced with scripting languages such as Python is preferred. o Strong UNIX shell scripting skills o Thorough understanding of XML, JSON, Web Service technologies, and data structure fundamentals o Highly proficient in SQL and PL/SQL; Skilled at optimizing large, complicated SQL statements; Strong PL/SQL skills including complex query building and query performance tuning. o Experience with DevOps tools, automating engineering and operational tasks. o Strong Knowledge of logical and physical data modeling (relational, dimensional data modeling) o Familiarity with Time Series Databases, monitoring, instrumentation, observability tools and concepts o Provide technical recommendations to improve efficiency of Data Management /ETL process. o Strong dB query optimization & performance tuning skills. The ability to analyze and resolve performance issues within variety of operational environments quickly and efficiently. o Create/ maintain database objects such as tables, views, indexes, constraints, and SQL code, and stored procedures and shell scripts. o Familiar with Data Warehouse concept, ETL design, development, and maintenance with successful implementation of large Enterprise BI solutions o Experience with design and coding across one or more platforms and languages as appropriate o Knowledge in objected oriented analysis and design across a variety of platforms. o Demonstrated experience in Agile development, application design, software development, and testing. o Ensure data quality and integrity within each data set and support linkage to other appropriate data sets in consistent manner. This includes testing and validating any new database design against previous data structures. o Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics. o Ability to effectively communicate with internal and external business partners. o Experience with a broad range of software languages and financial business domain knowledge will be a plus. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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4.0 years

0 Lacs

Navi Mumbai, Maharashtra, India

On-site

Job Title: Operations Officer - Prototyping Job Summary The Operations Officer - Prototyping will work closely with the design and development teams to support the realization of innovative medical device prototypes. This role involves hands-on fabrication, coordination with external vendors, maintenance of internal prototyping equipment, and ensuring that prototypes are developed efficiently and meet specified technical and quality standards in line with requirements. Responsibilities Collaborate with engineers and designers to understand prototype requirements and specifications. Fabricate and assemble prototypes using various manufacturing methods (e.g., 3D printing, machining, manual assembly). Operate, maintain, and calibrate internal prototyping equipment including 3D printers, Equipments, machines, laser cutters, etc. Source materials, tools, and components necessary for prototype fabrication. Coordinate with external vendors for specialized fabrication, machining, and procurement activities. Manage prototype build schedules to align with overall project timelines. Document prototype fabrication processes, modifications, and testing results accurately. Support design verification and validation activities through prototype testing assistance. Ensure compliance with internal SOPs and quality system requirements (ISO 13485). Implement improvements in prototype processes to enhance quality, speed, and cost-effectiveness. Maintain a safe, organized, and efficient prototyping lab environment. Skills Required Strong hands-on skills in mechanical fabrication, assembly, and troubleshooting. Proficiency in operating prototyping and fabrication equipment (e.g., hand tools). Basic understanding of mechanical and electrical systems related to medical devices. Familiarity with reading and interpreting engineering drawings and schematics. Vendor management and material sourcing skills. Basic knowledge of design for manufacturability (DFM) and prototyping best practices. Good documentation and reporting abilities. Effective communication and teamwork skills. Ability to work independently under minimal supervision. Awareness of medical device development regulatory and quality standards (ISO 13485) is an advantage. Educational Qualifications Diploma in Mechanical Engineering, Biomedical Engineering, Industrial Design, or a related technical field. Certification or technical training in fabrication, machining, or prototyping techniques is a plus. Experience 4+ years of hands-on experience in a prototyping, fabrication, or technician role. Prior experience in the medical device industry or a regulated industry is highly desirable.

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3.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? American Express is looking for a hands-on Engineer II in the Risk Decision Technology (RDT) organization for the Authorization Modernization Program (AMP) team. The RDT team is responsible for cross-domain, configurable platforms to enable best-in-class risk management and American Express growth with strong governance. The AMP team is embarking on a journey to modernize and build next-gen authorization platform. This role of Engineer will be an integral part of a team that designs and builds large-scale, high-transaction, cloud-native applications and drive us closer to the vision of a modernized authorizations platform. As an Engineer, you will: Function as a member of an agile team and helps drive consistent development and test practices with respect to tools, common components, and documentation Have primary focus (80%+) on writing quality code, perform unit testing and test automation in ongoing sprints Build new micro-services and web services that help run fraud risk assessment for customer transactions Improve efficiency, reliability, and scalability of our data pipelines Work on multi-functional initiatives and collaborate with Engineers across organizations Build CICD pipelines for continuous integration and delivery Build automation for application changes and deployment for faster time to market Develops deep understanding of tie-ins with other systems and platforms within the supported domains Perform ongoing refactoring of code, quality assurance and testing, applying best-in-class methodologies and processes Find opportunities to adopt innovative technologies & ideas in development / test area Provide continuous support for ongoing application availability Collaborate/influence within and across teams to create successes with an innovative attitude and challenge the status quo Minimum Qualifications Hold a bachelor’s degree in computer science, Information Systems, or other related field (or has equivalent work experience) 3+ years of confirmed experience in software development and quality assurance 2 year of demonstrated ability in Java development and building large scale distributed applications 2 year of experience with relational and NoSQL database technologies like Oracle, Cassandra, and Postgres Solid experience with automated release management using Gradle, Git, Jenkins Looks proactively beyond the obvious for continuous improvement opportunities Willingness to learn new technologies and use them to their optimal potential Excellent leadership and communication skills, with the ability to influence at all levels across functions, from both technical and practical views Preferred Qualifications Building APIs using techniques and frameworks like REST, RPC (gRPC and similar), SpringBoot Hands-on experience with Java reactive programming Experience working with streaming solutions (Apache Kafka and Kafka Streams) We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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175.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex. American Express is looking for a skilled Software Application Developer in the Global Risk & Compliance Technology (GRCT) organization. GRCT provides Technology solutions for the Global Financial Crimes Compliance Business starting from the acquisition of a customer and throughout the life cycle of Customer Management. This candidate will be responsible for support and delivery of capabilities in the AML case investigation platform built on .Net technology. Key Responsibilities Lead and contribute to the design and development of .NET-based applications within the GAITS platform Build and maintain RESTful APIs and backend services using C# and ASP.NET Core Collaborate with product and business teams to translate requirements into technical solutions Apply test-driven development practices to ensure high-quality, automated test coverage Conduct code reviews and mentor junior developers on best practices and design patterns Debug and resolve software defects, ensuring system reliability and performance Participate in Agile ceremonies and contribute to sprint planning, work sizing estimation, retrospectives, and demos Required Skillsets Working knowledge of the GAITS platform Strong proficiency in .NET technologies, including C#, ASP.NET Core, and Entity Framework Experience with REST API development and integration using JSON and Web Services Frontend development skills using HTML5, CSS3, and React (or similar frameworks) MS SQL, table design and integration with backend application logic Solid understanding of software architecture, data structures, and design principles Agile development experience, with a focus on iterative delivery and continuous improvement Excellent problem-solving abilities, with a track record of delivering robust and scalable solutions Strong communication and collaboration skills, with the ability to work effectively across teams Curiosity and adaptability, with a passion for learning new technologies and improving existing systems We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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175.0 years

0 Lacs

Gurugram, Haryana, India

On-site

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Services (GS) is comprised of several interconnected business units which collectively provide service on a global scale, playing a central role in helping American Express achieve its vision providing world’ best customer experiences every day. As part of GS, the Global Consumer Servicing & Fulfilment (GCSF) comprises of front line and back-office functions across the globe that play a vital role in helping GS achieve its vision of bringing membership to life through the acceleration of our transformation, enabled by our talent colleagues with a passion to serve. As part of GCSF, Global Disputes Servicing (GDS) is responsible for handling billing disputes end to end across all markets. Billing Disputes is a critical moment of truth for our customers i.e card members and merchants. The team’s purpose is to strengthen customer relationships and safeguard their trust in American Express Brand by ensuring fair, transparent and efficient dispute resolution through guiding our customers, gathering complete information and conducting thorough investigations while meeting compliance, regulatory obligations and mitigating financial loss. How will you make an impact in this role? This Vice President – Global Disputes Servicing will lead the Disputes Back-office teams. The role is responsible for leading a team of ~800+ colleagues based across geographies, driving performance, ensuring best-in-class disputes experience for customers while driving innovation, transformation and culture of controls and strong governance. This is a unique opportunity to lead one of the most impactful global operations functions in GS, at the intersection of customer experience, regulatory & operational excellence rigor and innovation. Principal Accountabilities: Run the day-to-day Operations – Ensure that the operations is running smoothly with strong focus on managing end-to-end disputes lifecycle and driving Operational Discipline, Customer metrics & robust capacity/inventory management. Oversee the execution of Control Management, leading strategies to detect operational risk within Disputes processes and set up a governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and regulatory standards. Embed a strong culture of control management and proactive risk identification across the team. Strategic transformation and Innovation: Partner with strategy, capabilities and tech teams to re-define how disputes are handled globally and build a next-gen process leveraging AI and advanced technology. Maintain and build strong partnerships across GS, as well as the GMNS business, CFR, Legal, Compliance, Technology, Country managers among others-critical for enabling a successful operation, support business initiatives and execute management actions. Lead, manage and inspire GDS leaders within the Operations team through effective coaching and feedback, have the right motivation level as well as innovative ideas that create engagement and followership through effective coaching and feedback. Driving a high-performance culture through strong leadership and inspire, motivate and influence large teams of Customer Care professionals & Leaders. Partner with the Colleague Experience Group (CEG) and Training teams to build recruitment and retention strategies to continuously strengthen and develop existing talent and build a strong pipeline for the future. Lead and support change management initiatives through effective communication, aligning change with organizational priorities, mitigating risks and demonstrate empathetic leadership. Leverage market insights and external trends to understand evolving regulatory landscape, new technology and strengthen disputes operations strategies. Ensure the American Express Blue Box values are continually implemented and demonstrated. Minimum Qualifications To be successful in this role, we are looking for the following competencies: 10+ years of leadership experience in Servicing operations, Servicing Strategy or customer service domains. Prior Experience in billing disputes and fraud domain is strongly preferred Proven success in leading large teams (300+) colleagues in a matrix organizational structure. Strong understanding of both Customer facing & back-office operations, including related metrics and demonstrate fungible skills that cut across complex work and specialist servicing. Demonstrated thought leadership and strategic thinking ability to create winning strategies. Expertise in process re-engineering, automation and AI enabled transformation. Strong relationship building skills with ability to effectively collaborate and work across multiple business groups, countries, cultures and functions to drive business decisions and meet shared goals. Self-starter, comfortable with ambiguity and a quick learner with ability to adapt to new situations. Clear and effective communication skills across all levels and ability to communicate across all mediums i.e. verbal, written and presentations. High degree of agility, decision making and problem-solving skills with a structured and outcomes-driven approach. Ability to collect, analyze and synthesize data to inform strategy and make day-to-day decisions. Demonstrated ability to support team development, strategic planning, and act as a champion of a positive organizational culture as a member of the GDS leadership team. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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175.0 years

0 Lacs

Gurugram, Haryana, India

On-site

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Overview of the Business US Consumer Services (USCS) is responsible for growing our consumer business in the US, strengthening our leadership position in the premium space, and delivering exceptional, differentiated customer experiences. The Proprietary Products, Rewards, and Benefits (PPRB) team is part of US Consumer Services and responsible for making membership essential through the delivery of relevant, differentiated, world-class products and benefits that drive demand and inspire cardmembers to deepen loyalty. The Membership Rewards team is responsible for the management, economics, engagement strategy, operations and customer experience of our proprietary rewards program, Membership Rewards. Function Description This position is in the MR Program team supporting the various Loyalty and Benefits teams across the enterprise. The key objective of the role is to identify opportunities in the core Membership Rewards (MR) program to drive balanced economics while deepening the relationship of customers with American Express through best-in-class strategic analytics and data sciences. As part of team of technical and data experts, the incumbent will be responsible for providing deep insights into the different offerings of the program while identifying opportunities to enhance them, finding business transformation opportunities, and creating pilots for new innovative offerings. The team will also play a critical role in working with technology partners to specify the best data strategy for this important data asset for the company. Purpose of the Role The Rewards Integrity team is responsible for the identification, prevention, and recovery of financial losses. Job Responsibilities The incumbent will collaborate with a high performing team responsible for managing the end-to-end risk management strategy, ensuring solutions are in place to balance loss reduction and customer experience. The incumbent will - · Devise strategies to uncover and mitigate emerging risk trends · Flawlessly execute actions to prevent and recover losses · Provide analytical insights to develop business rules, strategies, and capabilities to control risk · Collaborate with a wide list of partners across different business verticals GCSG, GCS, Risk, Marketing, GCO, and Compliance teams to derive strategic insights, provide thought leadership into key findings and actionable recommendations to influence business strategy. · Monitor the impact of risk controls and develop strategies to ensure a positive customer experience. Critical Factors to Success Business Outcomes: Develop a learning mindset & have an ability to see & improvise on the end-to-end processes & capabilities. Attention to detail, ensuring flawless execution of strategy and ensuing processes, delivering the highest quality output for internal stakeholders and customers. Develop a growth mindset, to identify the next big opportunity in the business or capabilities, to enhance efficiency & efficacy of the strategy. Leadership Outcomes: Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with a growth mindset and deliver the world’s best customer experiences every day Experience 1-3 years of relevant experience in analytics domain Preferred: Experience in the Rewards Analytics business Academic Background: Bachelor's / Masters in Statistics/Mathematics/Economics/ Engineering with relevant experience Preferred: Post Graduation in Statistics/Mathematics/ Economics/Engineering/Management Functional Skills/Capabilities Analytics, Insight & Process Management Technical Skills/Capabilities · Python, SAS, SQL, Hive, PySpark · Advanced Statistical Techniques · Advanced Excel Behavioural Skills/Capabilities Demonstrate enterprise Leadership Behaviours · Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective · Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential · Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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175.0 years

0 Lacs

Gurgaon, Haryana, India

On-site

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Job Role & Responsibilities: Lead the development of KRI needed for transforming the control testing and monitoring environment in Global Commercial Services (GCS) through automating risk identification via big data and Machine Learning (ML). Analyse, develop, and generate actionable information from complex and disparate datasets. Apply both quantitative methods and business knowledge to build insights necessary to support stronger control environment. Utilize AI and ML tools to develop (analyze, code, test, deploy) automated control/testing and monitoring features. Develop automated data analytics features in big data / data lakes environment. Working closely with Business and Product stakeholders to drive End-to-End KRI build from identification to go-live Monitor appropriateness of the case closure management process for the alerts generated by the KRIs. Perform analytics/modelling and develop proof-of-concept solutions using big data tools/assets. Utilize and participate in maintenance/upkeep of agile team tools and processes using Airtable, Github and Confluence. Quickly learn, adapt and support to new tools (e.g. Programming Languages, Software Packages), processes and business functionalities. Minimum Qualifications 2+ Years experience in Risk Management, Data Analytics, or similar role Degree or equivalent experience in Computer Science or similar fields with data analytics/computing Strong analytical skills, with demonstrated ability to analyze, develop and present information from complex and disparate datasets using. Experience in applying both quantitative methods and business knowledge to build actionable insight Technical expertise with extensive hands-on coding experience in data analytics using Lumi, SQL, Python, Big Data Hive. Knowledge of additional analytics programming languages is a plus Excellent communication and technical writing skills. Ability to put together visualizations with varying level of detail Experience in visualization tools such as Tableau, Power BI or similar. Knowledgeable in agile software development concepts and tools such as Airtable, Confluence, Github. Demonstrated ability and keenness to quickly adapt and learn new concepts including programming languages, tools, business processes. Preferred Qualifications Experience in Financial Services industry, Process Risk Self-Assessment, Risk Management with focus on risk monitoring and control automation is preferred We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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175.0 years

0 Lacs

Gurgaon, Haryana, India

On-site

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Functional Description The Global Commercial Services (GCS) division of American Express is the global leader in the Commercial Payments Solutions space. We know our customers are busy and make it our mission is to help them get business done. We operate with a customer-focused attitude in absolutely everything that we do, delivering solutions to meet the unique needs of our clients. The Client Hierarchy COE team operates in a fast-paced and entrepreneurial environment, delivering complex and high-impact changes to the client’s corporate programs. Responsibilities Lead the US Global Reporting Capabilities operations team in Client Hierarchy Center of Excellence (COE), comprising 15+ colleagues, ensuring seamless execution of operational activities, process improvements, and cross-functional collaboration. Support clients in the Americas with data management and Onboarding & maintenance of PA (Program Administration) process for corporate client programs. Collaborate closely with account development teams, client managers, program administrators, third-party vendors, and technology teams to deliver global expense reporting needs. Lead the CID & PA remediation teams responsible to perform the cleanup and maintenance of corporate hierarchies, ensuring data integrity, reducing exposure risks, and enabling accurate and timely data for downstream consumption. This role requires you to provide Consultation to corporate clients – on program build, onboard Program administrators data configuration and transmission procedures and protocols. Client Issue Resolution: Provide outstanding customer issue resolution to Corporate Customer queries relating to program and expense/payment management. This requires customer centricity to understand each client needs. Ability to analyze external sources of information on Lexis Nexis, D&B, SOS, Cornerstone. Knowledge about the KYC processes in US, & EMEA regions. Ability to work with the highest level of integrity when dealing with customers, employees, and shareholders. Driving innovation and change by identifying trends and flagging opportunities for better customer experience. Data analysis and presentation Report/Dashboard creation and change management. Consulting account managers for insights and recommendations. Ability to think out of the box and bring continuous improvement to the process with innovative thinking and ideas Factors to Success • Excellent Communication Skills • Clear written and verbal communication • Active listening • Email etiquette and business writing • Deep Operational knowledge of GCS organization, commercial client’s onboarding journey and platforms Knowledge of: CMCARS, CAS, GREG, GIDM, SFT, GCCP, GDR, Cornerstone, My Setups. , CICARE, Cocas, Globestar, @Work, vPayment Admin, • Knowledge about languages like Python & SQL and tools like, Cornerstone etc. • Knowledge about automation techniques • Good solid understanding of all Corporate T&E and B2B AmEx products • Deep knowledge of AXP user access management policies. • Data Interpretation, visualization, and reporting. • Stakeholder and Client Management. • Proven ability to learn new skills in a technical environment. • Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal direction. Minimum Qualifications: · Bachelor's Degree with analytical experience (will be preferred) in a Customer Servicing environment · Functional Skills – · A team player should possess the skills to work and support team members · Excellent communication skills both verbal and written – English · Problem-Solving and Critical Thinking · Ability to analyze situations and find practical solutions · Logical thinking and decision-making under pressure · Prioritizing tasks and meeting deadlines · Multitasking and working independently or in teams · Understanding spreadsheets, data entry, and simple reporting · Interpreting basic charts, reports, or dashboards (depending on the field) Enterprise Leadership Behaviors Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective. Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Teamwork Essential. Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage. Shift Timings Hours of Operations – ability to work in flexible shifts in a 24-Hour environment. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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8.0 years

0 Lacs

Ahmedabad, Gujarat, India

On-site

Description JOB DESCRIPTION Manager QC, is responsible for Managing the activities of the quality control laboratory to ensure timely delivery of materials for use in production and releases of finished products from the laboratory as committed, ensure testing of stability samples within structure of timelines identified in relevant SOP, ensure laboratory activities on par with compliance expectations, and provide top notch inter- and intra-department customer service. Experience 8 years or more in Laboratory related with progressive increase of responsibilities in cGMP/Pharmaceutical environment, including 4 yrs in a Supervisor capacity. Essential Functions Manage the day-to-day operations of the Quality Control laboratory including setting and communicating priorities based on the production schedule. Maintain knowledge of the potential impact of Quality Control activities on activities in other departments and effectively communicate this information to the appropriate personnel in a timely manner. Manage/Enforce laboratory GMP systems and ensure that they are adequate, sustainable and are being followed. Update Laboratory Procedures (SOPs) and Policies. Interpret SOPs/Methods/Specifications and provide clarity as needed Manage and perform investigation of out-of-specification laboratory results ensuring that all investigations proceed in a logical, orderly and timely manner and that appropriate corrective and preventive actions are identified when necessary, review and approve investigation reports. Review and signoff process validation/cleaning validation protocols/reports, method verification/validation reports, annual product review reports. Review certificate of analysis to ensure compliance with the specifications. Develop and implement systems to improve laboratory GMP compliance and/or productivity. Specialized Knowledge Must possess skills in analytical testing involving spectrophotometric analytical techniques, chromatographic techniques (HPLC/GC) employing different data acquisition software, dissolution, dissolution profile and drug release, disintegration, and moisture determination (Karl Fischer, Coulometric, LOD). Must be able to understand and explain compendial (USP/BP/EP/JP) procedures. Must be able to identify problems during the course of analysis and participate in troubleshooting of instrument-related and procedure-related problems. The incumbent must be able to effectively plan and organize multiple tasks with a high degree of complexity in order to complete them in a timely fashion to meet customer needs. Must be able to work in a cross-functional team setting, either as a leader or a member, and with complete understanding of team goals. Must understand and apply cGMP requirements applicable to pharmaceutical quality control laboratory. Must have ability to resolve conflicts between employees both within and between departments. Skills Laboratory Data Management - Expert Stability Study Documentation - Expert Specifications & Test Methods Documentation - Expert Analytical Method Validation Documentation - Expert CAPA, Deviation, and Change Control Management - Expert Training and Compliance Record Management - Expert Knowledge of Regulatory guidelines/Requirement - Expert Method Validation/verification Protocol Design/ review - Expert GMP Compliance - Expert Documentation & Data Integrity - Proficient People/ Team Handling - Proficient Education QUALIFICATIONS Bachelors Degree (B.Sc) Chemistry or related field - Required Master Degree (M.SC) Chemistry or related field - Preferred Required Experience - Minimum 12 - 15 years of experience in injectable QC Department. Note: Internal candidates who want to apply for this job role must have completed minimum 2 years in thier existing role.

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0 years

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Dholka, Gujarat, India

On-site

Method Verification of new HPLC Method for all stages of a new molecule as well as a modified old method as per regulatory requirement. Calibration of HPLC as per SOP and maintenance of HPLC system. Maintaining all analytical records by entering correct details in reports, To maintain analytical data and report.

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