Designation - HR intern Work timing -8am to 5 PM EST/CST/PST as per client requirement (India night shift) Working Days - 5 Days Location -Work from Office in Bangalore Reporting to - Process Manager Immediate joiners preferred. Role Description - Inbound International Voice BPO role - Its in Logistics Domain. The role will require interaction with US based customers/End users and managing their business needs. - The role will require working knowledge of typing/maintaining basic reports in Excel - Good Spoken English skills to interact with clients/end users - Proven customer service skills that support robust and loyal relations - Good math skills to organize load efficiency while not exceeding legal limitations. - Proven Critical-thinking skills with the ability to take and give critical feedback. - Must be self-motivated and able to manage the stress and demands of the role. - Creative problem-solving incoming answering calls describing our service to potential clients (adding value during conversation) Role Requirements : - Great Spoken English Communication skills - Previous international voice customer support experience preferable - Ready to work in EST/CST/PST as per client requirements - Basic Computer skills in Microsoft Office and Excel - Familiar with Outlook, MS teams etc. About VVS : Verbiage Ventures Solutions is a BPO industry specializing in back-office operations. Our headquarters are located in Bangalore, India. Our India center is the back office for our US operations and provides IT and BPO services to various clients. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹18,000.00 per month Work Location: In person
As an HR Executive at Verbiage Ventures Solutions (VVS), you will be responsible for handling inbound international voice BPO processes within the Logistics domain. Your primary duty will involve engaging with US-based customers and end-users to address their business requirements effectively. This role demands proficiency in spoken English to ensure seamless communication with clients. Additionally, you will be expected to possess basic typing and report maintenance skills in Excel to support operational tasks. Your role will also entail demonstrating excellent customer service abilities to nurture strong and lasting relationships with clients. You must exhibit sound mathematical skills to ensure optimal load efficiency while adhering to legal constraints. Critical-thinking skills are essential for receiving and providing constructive feedback. It is crucial to be self-motivated to effectively manage the stresses and responsibilities associated with the position. Furthermore, you will be required to employ creative problem-solving techniques during inbound calls, emphasizing the value of our services to potential clients. Strong communication skills in English are essential, with prior experience in international voice customer support being advantageous. Flexibility to work in accordance with EST/CST/PST schedules based on client requirements is vital. Proficiency in Microsoft Office applications, particularly Excel, and familiarity with tools like Outlook and MS Teams are essential for this role. Verbiage Ventures Solutions is a renowned BPO firm specializing in back-office operations, with the headquarters situated in Bangalore, India. As an immediate joiner, you will contribute to our US operations by delivering exceptional IT and BPO services to a diverse clientele. This is a full-time position, suitable for freshers, offering benefits such as paid time off. The role necessitates working in person at our Bangalore office. If you are ready to embark on this challenging yet rewarding journey, we look forward to welcoming you on board on the expected start date of 21/07/2025.,