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Incident Manager Nokia

8.0 - 12.0 years

0 Lacs

tamil nadu

On-site

You will be an Incident Manager responsible for handling P1 & P2 customer escalations and collaborating with the organization to drive action and growth. As a member of the Global Support management team, you will be technically competent and business-oriented, overseeing Critical Key SLA management, Emergency Change management, Vendor management, and Post-Incident Report Management. Additionally, you will work within Managed Services (MS) delivery, conducting problem resolutions, configuration changes, and contributing to process improvements. - Independently work within broad guidelines and best practices of Managed Services, using specialist knowledge and analytical skills to solve comple...

Posted 1 day ago

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