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4 - 8 years

5 - 8 Lacs

Hyderabad

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Key Objective of the Job: Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy. Major Deliverables: Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket) Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it. Increase the fee income / revenue and develop initiatives to control and reduce the amount of vendor payouts Conduct asset verifications and possession as per SARFESI / Section process through court receivers. Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA. Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high-ticket accounts Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures of the company Educational Qualification: Post Graduate/ Graduate in any discipline

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3 - 8 years

5 - 7 Lacs

Kolkata

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SUMMARY Position: Restaurant Manager Location: Fiji Experience Required: Minimum 3 years Job Description: We are seeking a dynamic and experienced Restaurant Manager to take charge of daily operations and uphold exceptional customer service standards. This role, based in Fiji, involves overseeing staff, optimizing service efficiency, and ensuring consistent high-quality food, hygiene, and customer satisfaction. Key Responsibilities: Oversee and train restaurant staff to deliver outstanding service Manage scheduling, inventory, and vendor relationships Ensure food safety, cleanliness, and compliance with local regulations Address customer feedback and resolve issues promptly Implement strategies to drive sales and profitability through promotions and upselling Maintain accurate records of sales, expenses, and staff performance Requirements Minimum 3 years of experience in restaurant or hospitality management Strong leadership and team management abilities Excellent customer service and communication skills Proficiency in POS systems, budgeting, and knowledge of local food regulations Familiarity with the Fiji hospitality market is advantageous

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3 - 6 years

13 - 17 Lacs

Guwahati

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Overview Job Overview: Engineering managers facilitate communication and collaboration between departments to ensure that engineering initiatives align with overall business objectives and operational needs. Understanding the complex engineering processes and technologies involved in factory operations. Guidance on technical challenges and ensure that engineering solutions align with the factory's goals and standards. Responsible for project management within the engineering department, including planning, scheduling, budgeting, and resource allocation. Audit of Process control related gaps as Per GCS Framework. Managing team of 5 AM-Engg PC producing plant in the North East part of the country to serve expanding Lays market -State- of -the -art plant with advanced technology. Complexity of vertically starting up of new green field plants with pool of manpower. Plant related civil and Machinery specially the PEB structure will be start coming to site so this role is required to GRN and have track on Material received, Install and consumption also. Responsibilities Responsibilities Designing and ensuring implementation of a maintenance system that optimizes efficiencies and costs and maximizes output in line with PeMM. Ensuring cost effectiveness in planning and execution of significant CAPEX projects of the plant. Up gradation of the technological competence of the plant. Architecting along with the plant manager, an adaptive work culture in the plant and within the engineering team that promotes the company growth. Ensuring no production loss due to machine downtime. Ensuring the preparation of a timely and comprehensive AOP for Repairs and Maintenance and ensuring its execution throughout the year. Ensuring that the plant meets all the requirements of statutory bodies like SEB, PCB, Weights and Measures Department, Factory Inspectors and CCE. Ensuring energy optimization. Controlling the purchasing of spares and other engineering goods. Facilitating the training of operators on the machine to enable them to complete some of the basic maintenance jobs along with the Production and the HR Managers. Increasing employee involvement in the functioning of the plant. Monitoring and controlling import substitution for reducing costs through value engineering. Monthly production targets as per PepsiCo quality and delivering Engg AOP compliance. Ensuring conversion efficiencies in line with AOP and executing ideas on productivity sharing views for troubleshooting and capturing better productivity ideas implemented across other plants as a part of continuous improvement. Support Manufacturing and other departments by monitoring & keeping low Unscheduled downtime and consumption of parts and consumables. TPM Autonomous Maintenance Lead Maintain 5S at Store and Eng workshop, Best in class Retrieving Time by adoption TPM ways of working. Coordinate with the finance team & IBM team on timely payment releasing for vendors. Ensure R&M monitoring on daily basis & correction, reclass on weekly basis Qualifications Qualifications B.E / B.Tech (Electrical/Instrumentation/Electronics/Mechanical) or in a relevant stream Ability to lead large team of professionals & operatives. Desirable Experience in a FMCG / Food industry desirable. Green Field exp Sound Process & equipment knowledge. Improvement projects experience. Knowledge of Utilities HVAC, DG sets, Air Compressors, Nitrogen Generation Plant, ETP and High pressure Boilers.

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5 - 8 years

8 - 13 Lacs

Hyderabad

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Overview This role will focus on Azure SAP infra & architecture (HANA, HA/DR & Resiliency, SAP integrations & connectivity, externalizations), and lead SAP full stack framework, operation framework & procedures including monitoring/alerting, changes and incidents remediations and critical support for SAP landscapes which include PGT (PepsiCo Global Template) in Azure, PIRT (PepsiCo international reference template) and legacy SAP for global and international sectors including North America, Latam, Europe, AMESA, and APAC in 5 PepsiCo datacenters supporting critical mission critical processes including make/move/sell of PepsiCo Responsibilities Responsible for operational stability of SAP infrastructure for PGT, PIRT and legacy SAP with scalability, reliability, high availability, security, performance, cost effectiveness to handle PepsiCo's world class scale and complexity under guidance of senior SAP infra architect and engineers Play a key role in supporting full stack SAP infrastructure solutions including Azure and datacenter infrastructure, operating system, operating system clustering, storage, backup and recovery, HA/DR, HANA databases, SAP system infrastructure and Basis. Support detailed design, assist implementation and enhancement of PGT Azure infrastructure for scale-up and scale-out, drive continuous innovation with Microsoft and SAP to support PepsiCo's growing volume as part of PGT global rollout. Support detailed design, assist implementation of Azure infrastructure foundation to enable PIRT and legacy SAP migration from PepsiCo datacenters to Azure, and meet technical and non-technical requirements from sectors. Support a global multi-year strategy for migrating SAP infrastructure from PepsiCos data centers to public cloud and prepare for global SAP program demand and integration with digital platforms and legacy applications across sectors Participate SAP full stack framework / processes / team from all infrastructure domains to drive efficiency and quality through partnership with vendors including SAP, Microsoft, and SUSE, and managed service providers. Document procedures to operationalize SAP infrastructure and services through partnership with operations and managed services Participate activities to automate and streamline SAP build platform and process, and operation procedures including monitoring/alerting, changes and incidents remediation. Implement and execute SAP foundational infrastructure and automated services to enable digital transformation programs and cloud migrations on-time, on-budget for PGT environment as well as PIRT and legacy SAP migration. Define automation strategy to unlock productivity and to ensure transparent billing (tagging, metering, monitoring), and provide critical support for SAP infrastructure and technologies Qualifications Bachelors degree in technology or engineering 14 plus years of overall IT & Cloud experience 8 plus of experience of SAP, HANA DB, SAP Basis and Azure SAP Basis Administration including S/4 HANA SAP HA & DR & Architecture SAP HANA Database Administration SAP Azure Architecture, Deployments, Migrations and Administration SAP operational experience Skilled at collaborating across cross-functional teams and with a multicultural experience Teamwork and Leadership/Coaching capabilities

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8 - 12 years

10 - 15 Lacs

Tirupati

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AM DM Mgr - Dispatch: About CMR: CMR Green Technologies Limited is Indias largest producer of Aluminium and Zinc die-casting alloys with acombined annual capacity of over approx. 4, 18, 000 MT per annum. Since itsinception in 2006, it has maintained its fast-paced growth by leveraging latesttechnology and continuous improvement. CMR, which recycles aluminium scrap tomake alloy, has 28-30 percent market share in India and is nearlythree times larger than its nearest competitor. We are having strong presenceat PAN India level (North, West & South) with 13 manufacturing units, 5000strong workforce and supplies to major automotive industry in India includingtier one OEMs like Maruti Suzuki , Honda Cars , Bajaj Auto , Hero MotoCorp andRoyal Enfield Motors. Position: Area Head - Dispatch Job Band - AB Designation: AM /DM / Mgr - Dispatch No. of Posts: 1 (One) Location: - Tirupati Department: Dispatch Reporting to: Plant Head Qualification: Essential: Candidate should have Bachelor degree inany stream from recognized institute. Desired: MBA/PG / Diploma insupply chain management / Material Management / / Business Administration, or a related field form any reputed institution. Experience: Essential: Minimum of 8-12years of experience in a dispatch, logistics, or transportation role in anyManufacturing or service industries. Desirable: Experiencein Best Manufacturing process. Strongknowledge of dispatch software and GPS tracking systems. Knowledgeof transportation regulations specific to the region. Customerservice experience. Job Profile: Planto ensure availability of transport vehicles to adhere to the timely deliveryto customers -Maintainstrong relationships with third party vendors for provision of logistics fromplants -Ensureclose liaising with the respective departments for dispatch of customer ordersas per the dispatch plan -Guideloading and unloading operations of finished goods into containers, whileadhering to specific requirements of each product -Coordinatewith internal departments to implement policies for handling rejected goods bycustomers -Prepareand analyse last day reports of ingot and liquid alloy movement from plants -Conductreviews of ingot alloy stacking and packaging norms before dispatch -Followup with customers on overdues (payment receipts and shortages) Dispatch Coordination: Scheduleand dispatch drivers, vehicles, and equipment to appropriate locationsaccording to customer requests, specifications, or needs. Monitorvehicle and driver performance to ensure timely deliveries. Adjustdispatch schedules as necessary to accommodate unexpected events like trafficdelays, weather conditions, or urgent orders. Shipment Tracking: Trackthe status of dispatched orders and provide real-time updates to customers andrelevant teams. Usetracking systems and software to monitor and document all shipments. Documentation: Maintainaccurate records of dispatch activities, including driver logs, delivery times, and customer interactions. Ensureall dispatch documents, such as bills of lading and delivery receipts, arecompleted accurately and in a timely manner. Compliance: Ensurecompliance with all transportation regulations and safety standards. Monitorand enforce adherence to company policies regarding vehicle use and driverconduct. Core Competencies: GoodCommunication Skills GoodTeamwork Communicateeffectively MSOffice - Computer Knowledge Core Competencies: Resultorientation Teamplayer EffectiveCommunication General: Age35- 40 years. CTC10 LPA -15LPA approx.CTC Not a constraint for suitable candidate. Candidateshould not be frequent job changer. NoticePeriod- Joining period Max 30 Days. We can buy notice period, if required.

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1 - 4 years

2 - 3 Lacs

Pune

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About The Role Job TitleAPM-IC LocationPune Skill-Accounts Payable Shift Timings:APAC, EMEA , NAM Roles & Responsibilities The primary function of the Accounts Payable Specialist position here at Cloudflare is to process payments and control expenses by receiving, processing, verifying and reconciling invoices and has working knowledge of 2-way and 3-way matches. An ideal candidate is someone who has strong analytical skills, with exceptional attention to detail and accuracy. You will be working in a collaborative environment, so the ability to communicate clearly and effectively is a must. The Accounts Payable Specialist will report directly to the Accounts Payable Manager. Key responsibilities include: Support accurate and timely Accounts Payable month end close process Verify and process invoices with accurate G/L coding Perform monthly reconciliations, take corrective action to resolve reconciling items Perform vendor master maintenance activities, including setup and updating of vendors in NetSuite Assist with year-end and quarterly audit requests Review and process employee expense reports in accordance with company travel policy Review monthly corporate credit card statement Initiate payment runs including ACH, Wires, Checks and occasionally perform vendor reconciliations Perform maintenance of vendor records within A/P System in NetSuite ERP and Coupa to ensure up-to-date address, terms, tax, banking information and contact information Serve as SME (Subject Matter Expert) for A/P systems Qualification and Skills Bachelors degree in Accounting or related field preferred 3+ years of experience with full cycle Accounts Payable Knowledge with data center contract or lease facilitation/administration experience in a business to business industry a plus Experience managing relationships with outside business partners Familiar with PO creation/receipting process in conjunction with Accounting and Procurement teams Resolving billing questions with vendors and managing invoicing/crediting adjustments Experience utilizing a medium or large ERP system, NetSuite and Coupa a plus Intermediate Microsoft office or Google suite skills eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

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1 - 4 years

2 - 6 Lacs

Chandigarh

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About The Role Customer Operations-CHAT- Associate Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 Specialisation- International BPO, Chat Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

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1 - 4 years

2 - 6 Lacs

Mumbai

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About The Role Customer Operations-CHAT- Associate Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 Specialisation- International BPO, Chat Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

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1 - 4 years

2 - 6 Lacs

Pune

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About The Role Customer Operations - Associate Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 Specialisation- International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

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1 - 4 years

2 - 6 Lacs

Mohali

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About The Role Customer Operations - Associate Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 Specialisation- International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

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1 - 4 years

2 - 6 Lacs

Chandigarh

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About The Role Customer Operations - Associate Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 |Management Level- Assistant Manager Specialisation- Telecom International BPO, Voice process, Inbound and Outbound experience eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 6+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

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1 - 4 years

2 - 6 Lacs

Pune

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About The Role Customer Operations-CHAT- Associate Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 Specialisation- International BPO, Chat Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. They must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. They must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews eClerx Customer Operations eClerx Customer Operations specializes in improving end-to-end customer journeys by providing advanced analytics, automation, superior Omni channel customer support, and field technical operations. Transforming everyday touchpoints into superior customer experiences to help our clients improve sales and retention, while reducing costs and enhancing customer satisfaction. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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2 - 5 years

4 - 8 Lacs

Mumbai

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About The Role ROLE DETAILS Functional Role PM - TTS-Calling/Troubleshooting Key Skills Basic Excel Skills Critical Competencies Analytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Exper, Quality Orientation, Teamwork About The Role Ensure Critical Performance Metrics are met consistently Prepare and circulate Client / Vendor Decks Lead Client / Vendor reviews / calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on the Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from Senior Leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss Operational updates Build team spirit through group sessions, activities, projects Focus on Retention of staff through Career mapping & guiding the team members Advocate and follow the organizational policies and procedures Candidate shall adhere to the information security requirements. QUALIFICATION Post Graduate NA Graduate B.A, B.B.A, B.B.M, B.C.A, B.C.S, B.Com, B.E, B.Ed, B.H.M, B.I.T, B.M.M, B.M.S, B.Pharm, B.Sc, B.Sc (IT), B.Tech, C.A, C.F.A, C.S, F.R.M, I.C.W.A, L.L.B, M.B.B.S Under Graduate CBSE, DIPLOMA, HSC, ICSE, OTHERS, SSC Others Details EXPERIENCE Minimum 5Years Maximum 7Years Minimum Relevant 5Years Age Limit 30Years Others Details NA

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3 - 7 years

5 - 9 Lacs

Chandigarh

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About The Role Customer Operations-Chat and Voice Process- Senior Process Manager India |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 |Management Level- Senior Manager Specialisation- International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall, experience of 9+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

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3 - 7 years

5 - 9 Lacs

Pune

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About The Role Customer Operations-Chat and Voice Process- Senior Process Manager India |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 |Management Level- Senior Manager Specialisation- International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall, experience of 9+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

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1 - 4 years

2 - 6 Lacs

Mumbai

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About The Role ResponsiblefortheImplementation,executionandmonitoringofInternalaudits,RiskManagement, Client audits & compliances, IT Governance audits, Vendor audits,Information security incident management and Information security training andawarenessintheorganization RepresentorganizationduringExternal/Clientaudits Provide guidance and global perspective to the development and annual updating ofinformationsecuritypolicies,standards,baselines,andproceduresandalignthemwithISO27001 standards, Security / data privacyregulation andbestpractices followed inthe industry Responsible to develop Internal audit plan for the year and monitoring and tracking theidentifiedgapstill closures Preparingauditchecklistandauditreport Performing risk assessments of functions, processes, infrastructure, and facilities whichincludes identifying threats, vulnerabilities, and compensation controls developing a riskprofile for the assessed environment, and developing a risk reduction plan for theenvironment Understand client compliance requirements affecting and required for informationsecurity, ensure related compliance requirements are being met and provide compliancereportingartifacts insupportofregulatory exams ProofreadingoftheclientMSAandextractinginformationsecurityrequirementsfromitandcommunicatingittotherelevantstakeholderforthecommission ofbusinesssetup ScrubbingMSAtoidentifytheauditableareaandtoprepareauditablechecklistfromit Continuousmonitoringofclientcompliancesbyconductingvariousinternalauditandgovernance activities giving guidance and forming checklist for the team to carry outtheseactivates Conductingthevendoraudits Conductingorientation&trainingprogramsandpresentinginformation security awareness to new joiners and taking refresher training for theexistingemployeestomeetorganizationsecurity posture Promoteawarenessintheorganizationthroughmailers,screensavers,puttingupposters, conducingquizetc. Identifying and driving new Information Security projects that help in improving information security posture in the organization

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1 - 4 years

2 - 6 Lacs

Pune

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About The Role Customer Operations-CHAT- Associate Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 Specialisation- International BPO, Chat Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

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1 - 4 years

2 - 6 Lacs

Chandigarh

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About The Role Customer Operations - Associate Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 Specialisation- International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

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3 - 7 years

5 - 9 Lacs

Chandigarh

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About The Role Customer Operations- - Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings - NIGHT SHIFT |Management Level- Leadership Specialisation- International BPO eClerx is looking to hire an experienced professional with over 10 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing staff. He/she will determine call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, he/she must create a customer-centric organisation and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. In addition, the leader must demonstrate a capacity to transform, align, and energize organisation resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams. By collaborating and forging partnerships both within and outside the functional area, the leader must work towards a shared vision and achieve positive business outcomes. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Process Manager Responsibilities Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Prepares performance reports by collecting, analysing, and summarizing data and trends Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. Maintains professional and technical knowledge by tracking emerging trends in BPO operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Minimum Qualifications Overall experience of 10+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications -Graduation in Computer Science, Computer Applications or related subjects

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3 - 7 years

5 - 9 Lacs

Mohali

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About The Role Customer Operations- - Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings - NIGHT SHIFT |Management Level- Leadership Specialisation- International BPO eClerx is looking to hire an experienced professional with over 10 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing staff. He/she will determine call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, he/she must create a customer-centric organisation and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. In addition, the leader must demonstrate a capacity to transform, align, and energize organisation resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams. By collaborating and forging partnerships both within and outside the functional area, the leader must work towards a shared vision and achieve positive business outcomes. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Process Manager Responsibilities Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Prepares performance reports by collecting, analysing, and summarizing data and trends Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. Maintains professional and technical knowledge by tracking emerging trends in BPO operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Minimum Qualifications Overall experience of 10+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications -Graduation in Computer Science, Computer Applications or related subjects

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1 - 4 years

2 - 6 Lacs

Pune

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About The Role Job Details: Role: AssociateProcessManager - Payments| Full-time (FT) |Financial Markets Location: Pune-Maharashtra-India Shift Timings: Flexible for any shifts Specialism: Accounts Payable- Invoice Processing & Payments. About The Role : As part of our global Accounts Payable function, you will be directly working with clients to understand long term strategic and mid-term business goals. This role will include an end to end Accounts Payable function on Invoice Processing, reconciliation, data capture and payments. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Job Responsibilities Should possess strong communication and ability to communicate effectively with the clients. Process vendor invoices and match with purchase orders. Proficiency in SAP tool, Ariba, SCL, OCR and other accounts payable application Should possess strong knowledge on E2E Accounts Payable function such as Invoice Processing, data capture, reconciliation and payments. Ensure timely and accurate payments to vendors. Reconcile accounts payable ledger and resolve discrepancies. Maintain vendor records and manage payment schedules. Must aware of exceptional approvals process and rejection cases. Deeper understanding on the payments flow, should be aware of upstream and downstream applications. Should be able to handle client escalation and critical queries independently. Act as an SME to deliver the client needs and help to resolve critical queries and issues. Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation Should be able to identify the issues and address to the client with very minimal support from SMEs of the process necessary. Daily interaction with the clients on day to day operations. Communicate actively with the team, management and the client. Minimum Qualifications- Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM) 4 to 6 years of experience in handling team of minimum 10 members and has good experience and knowledge of Accounts Payable function. Should be able to understand, manage and calculate risks. Should be good with logical and quantitative abilities. Proficiency on SAP tools, Ariba and SCL is an added advantage. Preferred Qualifications- Ability to manage and complete specific tasks with minimal direction Willingness to continuously learn, upgrade skills and stay relevant to business demands Excellent interpersonal skills- ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law At eClerx, we value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, or any other characteristic protected by law. We believe that diverse perspectives strengthen our team and enhance our ability to serve our clients effectively.

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2 - 5 years

4 - 8 Lacs

Chandigarh

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About The Role Customer Operations - Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 |Management Level- Manager Specialisation- International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 6+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

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2 - 5 years

4 - 8 Lacs

Pune

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About The Role Customer Operations - Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 |Management Level- Manager Specialisation- International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 6+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

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3 - 7 years

5 - 9 Lacs

Chandigarh

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About The Role Customer Operations-Chat and Voice Process- Senior Process Manager India |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 |Management Level- Senior Manager Specialisation- International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall, experience of 9+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities- transforming everyday touchpoints into a superior customer experience.

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2 - 5 years

4 - 8 Lacs

Chandigarh

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About The Role PM ROLE DETAILS Functional Role PM - TTS-Calling/Troubleshooting Key Skills Basic Excel Skills Critical Competencies Analytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Exper, Quality Orientation, Teamwork About The Role Ensure Critical Performance Metrics are met consistently Prepare and circulate Client / Vendor Decks Lead Client / Vendor reviews / calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on the Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from Senior Leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss Operational updates Build team spirit through group sessions, activities, projects Focus on Retention of staff through Career mapping & guiding the team members Advocate and follow the organizational policies and procedures Candidate shall adhere to the information security requirements. QUALIFICATION Post Graduate NA Graduate B.A, B.B.A, B.B.M, B.C.A, B.C.S, B.Com, B.E, B.Ed, B.H.M, B.I.T, B.M.M, B.M.S, B.Pharm, B.Sc, B.Sc (IT), B.Tech, C.A, C.F.A, C.S, F.R.M, I.C.W.A, L.L.B, M.B.B.S Under Graduate CBSE, DIPLOMA, HSC, ICSE, OTHERS, SSC Others Details EXPERIENCE Minimum 5 Years Maximum 7 Years Minimum Relevant 5 Years Age Limit 30 Years Others Details NA

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