264 Veeam Jobs - Page 5

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Required Experience: Minimum 4+ yrs. Cisco: Nexus9k, Cat 9200 L, Cat9500, isr4400, WSA S395 Creating POA for New Implementation – Preparing and developing the Plan of Action for the new network implementation. Single Point of Contact for All Network Issues – Acting as the primary point of contact for any network-related issues. Automating Configuration through Scripts – Streamlining and automating configurations using scripts for enhanced efficiency. Providing Suggestions for Network Improvements – Offering recommendations for network enhancements based on performance reviews and current needs. Creating Proxy Policies – Developing proxy policies as per user requests to ensure appropriate access controls. Guiding and Providing Inputs to Engineers – Assisting engineers by offering direction and technical insights on network design and configuration. Ensuring Device Compliance with Audit Requirements – Ensuring that network devices are compliant with audit standards and requirements. Providing SOP for Clients – Creating Standard Operating Procedures (SOP) documentation for clients to ensure consistent network operation. Giving Technical Guidance to Management and Team – Offering technical guidance to both the management and team to align on network goals and strategies. Creating technical docs, Providing Design Changes, and Understanding for New Implementation – Developing detailed technical docs, diagram and supporting design changes and implementation understandings for new project Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Lead and modernize global IT infrastructure including data centers, networks, cloud, backup, and IT support. Drive transformation, ensure uptime, compliance, automation, and performance while managing a skilled team and engaging leadership. Required Candidate profile BE with 20+ yrs , Must be Heading Manufacturing IT Infra . Expert in data centers, networks, cloud (AWS/Azure), ITSM, automation, compliance, and vendor management. ITIL/PMP/Cloud certs preferred.

Job Summary: We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies in a hosted service provider environment. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, Azure cloud environments, and core Windows Server technologies. You will play a critical role in managing tickets through Halo PSA, remote systems using NinjaRMM, and ensuring system availability, performance, and security for hosting clients. Key Responsibilities: Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments. Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments. Manage and troubleshoot Citrix Virtual Apps & Desktops, Citrix Director, and StoreFront. Perform VM management and troubleshooting using VMware vSphere and ESXi. Handle backup operations and restore processes using Veeam Backup & Replication. Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions. Support HaloPSA ticketing system and remote monitoring via Ninja RMM. Troubleshoot SQL Server availability, performance, and connectivity issues. Manage Endpoint Protection tools like SentinelOne and Bitdefender. Maintain and support Hosting Controller panel, anti-spam tools (e.g., SpamExperts), and DUO MFA administration. Assist with patching, In-Place Upgrades, and regular maintenance of server environments. Provide support for network printers, shared printers, and print servers. Ensure snapshots, backup jobs, and restore points are functional and recoverable. Respond to escalated technical issues from L1 engineers and work collaboratively with other teams. Maintain thorough documentation of systems, incidents, and standard operating procedures. Required Technical Skills: Citrix (XenApp/XenDesktop), Citrix Cloud, Director, Storefront RDS (Remote Desktop Services) - session management, licensing, gateway Microsoft Windows Server 2012/2016/2019/2022 Microsoft Azure administration and infrastructure setup Office 365 / Microsoft 365 – administration, migration, hybrid Exchange Server (On-prem and Online) VMware ESXi, vSphere, VM snapshots, vMotion Veeam Backup and Replication Active Directory, DNS, DHCP, GPOs Halo PSA (or similar ticketing system) Ninja RMM or any other remote monitoring & management tool SQL Server basic administration and troubleshooting Hosting Controller panel support SpamExperts or similar spam filter systems DUO Admin Panel, MFA configuration Bitdefender & SentinelOne Endpoint Management Print Server and Network Printer Configuration In-place Upgrades of Windows OS and Server Roles Preferred Qualifications: 3–5 years of hands-on experience in L2+ support in a hosting or MSP environment Relevant certifications preferred: Microsoft Certified: Azure Administrator Associate (AZ-104) Citrix Certified Associate (CCA-V) VMware VCP MCSA/MCSE Strong documentation and communication skills ITIL v4 Foundation knowledge is a plus Soft Skills & Attributes: Excellent troubleshooting and analytical skills Ability to handle high-pressure environments and prioritize issues effectively Team player with collaborative attitude Strong customer orientation and problem-solving mindset Willingness to work flexible hours or shifts as per client SLAs Show more Show less

Key Skillsets Required: Provide L3 support for Windows Server environments (2012/2016/2019/2022), including system administration, patching, and performance tuning. Troubleshoot and manage Active Directory, DNS, DHCP, GPO, and domain services in multi-site environments. Administer and support virtualization platforms (VMware vSphere, Hyper-V), including provisioning and resource optimization. Good Experience in Terminal servers (Admin mode) & Windows Clustering, Basic knowledge on Storage, Networking, Firewall and backup Applications/devices Experience in VMware components Performance and/or network trace analysis for Servers. Working knowledge in Scripting and Automation Problem solving Capability in IBM, HP and Dell Hardware. Problem determination and resolution within SLA's Support and manage Office 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Azure AD Sync. Administer backup and recovery solutions (e.g., Veeam, Commvault, Veritas NetBackup), and conduct regular restore tests and policy tuning. Should be able to Perform Root Cause Analysis for the incidents Should be able to do Capacity Planning Perform and document server migrations, DR drills, and system upgrades. Handle L2/L3 technical escalations Work with Local & Global Teams Ability to quickly analyze & diagnose technical problems Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members Willing to Work on Shifts based on the projects need Microsoft and other technical/industry certifications desirable. Proactive and clear communication skills Quality and Process Knowledge Other duties as assigned Show more Show less

Job Description About ZM Technologies- ZM Technologies has consistently led the way in system integration. We partner with 100+ global tech giants including Dell, HP, AWS, Cisco, and Veeam, delivering cutting-edge IT solutions and services across industries. We are a team that values talent, rewards performance, and empowers growth. Join us to shape the future of IT with innovation and passion. WE'RE HIRING! check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#6875E2;border-color:#6875E2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> Show more Show less

Skills: Veeam Backup & Replication, Commvault, NetBackup, EMC Networker, Dell EMC, HPE -3PAR, Storage Area Network (SAN), Backup Solutions, Responsibilities (includes All Tasks) Manage and maintain backup systems using Commvault and Networker. Implement, monitor, and optimize backup processes to ensure data integrity and recovery readiness. Conduct regular backups, restore testing, and disaster recovery planning. Design, implement, and manage storage solutions using EMC storage systems. Perform capacity planning, performance tuning, and system upgrades for storage environments. Proficient in working Experience storage (SAN/NAS) and SAN switches, LUN Provision, and reporting (DELL EMC Unity, Dell EMC Data Domain, HPE-3PAR,) Experience in Virtualization technologies mainly in to VMware and HCI platforms like Dell VxRail, VCF, SRM, vRealize Suite, Workspace ONE/Air watch MDM including hands-on implementation. Manage and maintain VMware Horizon, Active Directory and Exchange environments. Oversee and troubleshoot issues with VMware AirWatch and ManageEngine components like ADManager, ADSelf Service etc. Document backup and storage processes, system configurations, and recovery procedures. Ensure adherence to organizational policies, security standards, and compliance requirements. Work closely with IT, network, and application teams to ensure seamless integration of backup and storage solutions. Provide technical support and training to team members and end-users as needed. Experience in Planning, conducting, and supporting ESXi version upgrades and migrations from legacy system to latest version. In-depth capability and understanding of Datacenter and Virtualization technologies and their application. Experience in analyzing Client infrastructure to ensure that the infrastructure is ready for the Datacenter and Virtualization. Technical Skills /Competencies MANDATORY Experience in backup technologies Commvault, EMC Networker, Veeam, etc. Experience storage (SAN/NAS) and SAN switches, LUN Provision (DELL EMC Unity, Dell EMC Data Domain, HPE-3PAR) Experience in VDI platform like VMware Horizon Experience in Active Directory & Microsoft Exchange Strong understanding of ITIL Processes Soft Skills MANDATORY Good Communication Problem Solving Flexibility Dedicated Show more Show less

This job is with AXA Investment Managers, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The objective of Operational Resilience is to protect our people, customers, and brand by sustaining critical customer services at acceptable levels while responding to expected and unexpected disruptions and adapting to changes in our operating environment. Within the area of Security, Operational Resilience covers three separate but interconnected disciplines: Incident and Crisis Management (IM/CM), Business Continuity Management (BCM) and IT Service Continuity Management (ITSCM). These disciplines enable AXA XL to build and maintain appropriate levels of resilience and readiness for expected and unexpected risk events. In this second line of defense responsibility, this position is accountable for supporting the ITSCM &ITR team in meeting the AXA Group, global regulatory and specific business requirements for Information Technology service continuity/disaster recovery and validating AXA XL’s capabilities to respond to disruptive events impacting our information technology related services. You will be assisting in the administrative and tactical execution of the global disaster recovery planning components of the overall OR program that are focused on the continuity/recovery of the information technology systems, infrastructure, and services supporting AXA XL business and administrative operations, including maintaining established local office, data center, Cloud and 3rd Party related disaster recovery plans and standards, assisting in business impact analyses/risk assessments, and assisting in the execution of tests/exercises with the business and IT teams in a global collaboration environment. In our future focused Operational Resilience technology toolset, the position holds a pivotal role in managing the technology and associated data, producing key performance metrics, tracking risks and remediation plans, creating customized data visualizations, ensuring proper data quality, training users, and working across departments and within a large senior stakeholder network to streamline and strengthen our organizational response and recovery capabilities. What you’ll be doing What will your essential responsibilities include? Assist in the coordination and execution of medium to large-scale disaster recovery exercises/tests for data centers, offices, Cloud, and 3rd Parties ensuring proper processes and controls are followed, validated and reported. Track and follow-up on issues and problems encountered during ITSCM/DR exercises. Identify ITSCM/DR capabilities and areas of improvement while seeing risks/gaps to resolution and reporting progress on remediation plans. Participate in the completion of an annual ITSCM/DR strategic analysis and risk assessment, which includes a company-wide business impact analysis to determine critical IT systems/applications and operational processes. Assist IT incident/crisis team members in developing disaster recovery and incident management plan documentation, maintaining documentation in a central repository and in a constant state of readiness. Execute on-going disaster recovery infrastructure and facilities monitoring, readiness and preparedness reviews. Assist in the execution of ITSCM/DR certification process to keep plans current relative to changes in recovery team members, as well as the IT infrastructure, data centers, and systems/applications supporting the business. Create, update, and evolve ITSCM/DR documentation and execute regular Quality Assurance reviews to ensure a robust IT Service Continuity Management System implementation. Assist in performing data center operations and communications network disaster recovery capacity planning in coordination with AXA XL and AXA Group technology groups. Perform and/or ensure that all relevant testing outputs are appropriately reviewed, approved and filed. Assist in the implementation of ITSCM/DR methodologies and tools. Adhere to external professional business continuity management standards and professional practices (e.g., Disaster Recovery Institute International - DRII). Actively participate and manage the compliance towards AXA’s Group Operational Resilience and local regulatory requirements (e.g., specific Operational Resilience standards in UK, Ireland, Singapore, Australia, China, EU-DORA). Assist in IT recovery support and business resumption during a disaster/crisis or business interruption events, supporting the IT Incident Management Team directly and the larger Crisis Management structure through the input to relevant senior leaders. You will report to the Head of ITSCM, Operational Resilience. What you’ll bring We’re looking for someone who has these abilities and skills: Required Skills And Abilities University Graduate/Postgraduate with relevant years of experience in Engineering, Computer Science, Information Technology, Professional Services Industry, or equivalent work experience. Insurance, Reinsurance, Financial or Professional Services Industry (e.g., Advisory, Consulting, Audit) experience is a plus. Substantial Operational Resilience / IT Service Continuity Management / Disaster Recovery or related experience for a “Senior Specialist” designation, otherwise starting as “Associated Specialist” or “Specialist” based on other relevant qualification). Related IT experience of relevant years in IT Operations, Infrastructure and/or Change Management, Systems/Software management, 3rd Party Service Management, etc. will be accounted towards required work experience. Professional BCM (e.g. from BCI or DRII), relevant technical IT certifications in cloud landscape (e.g., AWS or Azure solution Architect), and ITIL designation are a plus. Knowledge of IT disaster recovery/service continuity management planning methodologies, tools, and data replication technologies. Firm understanding of Azure Cloud environments; server technologies, virtualization, network and telephony, and ITSCM/DR testing requirements. Examples include VMWare, Netapp and EMC Storage, RecoverPoint, Platespin, Veeam, MIMIX, and MS Cluster. Ability to plan and manage multiple projects simultaneously, involving advanced project management skills. Effective problem-solving and analytical skills, detail oriented, able to analyze and identify discrepancies. Delivery and solution-oriented personality with excellence in serving clients/stakeholders and negotiating requirements with the IT service organization and 3rd party providers. Excellent communication & interpersonal skills, professional level in spoken and written English language, proven track record of interacting with senior management. Desired Skills And Abilities English as business language and additional languages such as French or Spanish are a plus. Computer literate including excellent command in Microsoft Excel, Outlook, Word, PowerPoint, Sharepoint, PowerBI and other commonly used software. Passion and skills for developing professional reports and visualized presentation material that engages the audience (e.g. working with graphics, charts, layout components, movies, dynamic presentations, etc.). Ability to travel up to 10% to domestic and international locations (e.g., to our major locations in India, Poland, UK, France and US). Flexibility to respond to disasters or business interruption events through remote support. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com Show more Show less

Job Summary The role involves providing L1/L2 technical support to various clients, while working on a ticket management system & log their time accurately daily. Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Key Responsibilities Technical Support: Resolve technical issues within strict SLAs. Efficiently handle service requests, including user provisioning, group updates, and mailbox management. Maintain a low negative peer review rate. System Maintenance: Conduct regular system upgrades and patches. Troubleshoot system issues and implement effective solutions. Monitor system performance and proactively address potential problems. Alert Management: Respond promptly to system alerts and investigate root causes. Collaborate with the team to resolve critical issues and prevent recurrence. Implement problem management strategies for recurring alerts. Patch Management: Ensure timely patching of managed devices to maintain security compliance. Resolve patch-related warnings and alerts. Coordinate with the team to address complex patch deployment issues. Backup Monitoring: Monitor backup jobs and take corrective actions for failures. Minimize backup job failures through optimization and troubleshooting. Escalate critical backup issues to the appropriate team members. Billing and Reporting: Accurately log all work performed and allocate efforts to client agreements. Maintain a high billing utilization rate. Required Qualifications: Minimum 5 years of professional work experience Minimum 2 years of experience in the IT industry Strong understanding of ITIL principles Proficiency in Microsoft 365, Azure AD, and Conditional Access Experience with Veeam Backup or similar backup solutions Hands-on experience with Windows Server administration Knowledge of patching tools and processes Familiarity with RMM tools like Ncentral Excellent troubleshooting and problem-solving skills Strong written and verbal communication skills Ability to work independently and as part of a team What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities – Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Role Overview The Commvault L2 Backup Engineer is responsible for providing advanced operational support, troubleshooting, and administration of enterprise backup environments leveraging Commvault solutions. This role involves resolving escalated issues, maintaining backup infrastructure, and ensuring data protection and recovery processes meet organizational requirements. Key Responsibilities: Operate, maintain, and optimize enterprise backup environments using Commvault. Troubleshoot and resolve L2-level incidents, including backup failures, restore issues, and infrastructure errors. Analyze daily backup jobs, identify root causes for failures, and implement corrective actions to maximize backup success rates. Perform configuration changes, patching, and upgrades for Commvault environments as per design and compliance requirements. Collaborate with cross-functional teams (storage, virtualization, network) to resolve complex issues and support integrated backup solutions. Provide escalation support for L1 engineers and act as a technical point of contact for managed service providers and customers. Ensure backup and restore operations are aligned with data protection and disaster recovery strategies. Maintain and update documentation for backup procedures, configurations, and incident resolutions. Participate in capacity planning, utilization analysis, and optimization of backup storage resources. Support integration of various storage technologies (SAN, NAS, Object Storage) with Commvault backup systems. Prepare and deliver regular status and progress reports on backup environment health and activities. Required Skills & Qualifications Minimum 4 years of IT experience, with at least 2 years in Commvault backup administration and support. Hands-on experience with enterprise-scale Commvault deployments, including backup, recovery, and archiving. Strong troubleshooting skills for backup software, tape libraries, disk-to-disk backup systems, and SAN connectivity. Familiarity with storage protocols (NFS, CIFS, iSCSI, FC) and integration with backup solution. General knowledge of networking fundamentals and operating systems (Windows, Linux). Experience with capacity planning, utilization analysis, and backup optimization. Excellent communication, documentation, and customer service skills. Ability to work in a 24/7 or rotational shift environment as required. Preferred Skills Certifications in Commvault or other enterprise backup solutions. Experience with automation/scripting (PowerShell, Python, Shell) is a plus. ITIL Foundation or experience in ITIL-based operational environments. Exposure to other backup solutions (Veeam, Cohesity, Veritas NetBackup) and storage technologies (NetApp, Dell EMC, Data Domain).

Company Overview Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Key Responsibilities Technical Support: Resolve technical issues within strict SLAs. Efficiently handle service requests, including user provisioning, group updates, and mailbox management. Maintain a low negative peer review rate. System Maintenance: Conduct regular system upgrades and patches. Troubleshoot system issues and implement effective solutions. Monitor system performance and proactively address potential problems. Alert Management: Respond promptly to system alerts and investigate root causes. Collaborate with the team to resolve critical issues and prevent recurrence. Implement problem management strategies for recurring alerts. Patch Management: Ensure timely patching of managed devices to maintain security compliance. Resolve patch-related warnings and alerts. Coordinate with the team to address complex patch deployment issues. Backup Monitoring: Monitor backup jobs and take corrective actions for failures. Minimize backup job failures through optimization and troubleshooting. Escalate critical backup issues to the appropriate team members. Billing and Reporting: Accurately log all work performed and allocate efforts to client agreements. Maintain a high billing utilization rate. Required Qualifications: Minimum 5 years of professional work experience Minimum 2 years of experience in the IT industry Strong understanding of ITIL principles Proficiency in Microsoft 365, Azure AD, and Conditional Access Experience with Veeam Backup or similar backup solutions Hands-on experience with Windows Server administration Knowledge of patching tools and processes Familiarity with RMM tools like Ncentral Excellent troubleshooting and problem-solving skills Strong written and verbal communication skills Ability to work independently and as part of a team What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities - Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

The objective of Operational Resilience is to protect our people, customers, and brand by sustaining critical customer services at acceptable levels while responding to expected and unexpected disruptions and adapting to changes in our operating environment. Within the area of Security, Operational Resilience covers three separate but interconnected disciplines: Incident and Crisis Management (IM/CM), Business Continuity Management (BCM) and IT Service Continuity Management (ITSCM). These disciplines enable AXA XL to build and maintain appropriate levels of resilience and readiness for expected and unexpected risk events. In this second line of defense responsibility, this position is accountable for supporting the ITSCM &ITR team in meeting the AXA Group, global regulatory and specific business requirements for Information Technology service continuity/disaster recovery and validating AXA XL’s capabilities to respond to disruptive events impacting our information technology related services. You will be assisting in the administrative and tactical execution of the global disaster recovery planning components of the overall OR program that are focused on the continuity/recovery of the information technology systems, infrastructure, and services supporting AXA XL business and administrative operations, including maintaining established local office, data center, Cloud and 3rd Party related disaster recovery plans and standards, assisting in business impact analyses/risk assessments, and assisting in the execution of tests/exercises with the business and IT teams in a global collaboration environment. In our future focused Operational Resilience technology toolset, the position holds a pivotal role in managing the technology and associated data, producing key performance metrics, tracking risks and remediation plans, creating customized data visualizations, ensuring proper data quality, training users, and working across departments and within a large senior stakeholder network to streamline and strengthen our organizational response and recovery capabilities. What you’ll be doing What will your essential responsibilities include? Assist in the coordination and execution of medium to large-scale disaster recovery exercises/tests for data centers, offices, Cloud, and 3rd Parties ensuring proper processes and controls are followed, validated and reported. Track and follow-up on issues and problems encountered during ITSCM/DR exercises. Identify ITSCM/DR capabilities and areas of improvement while seeing risks/gaps to resolution and reporting progress on remediation plans. Participate in the completion of an annual ITSCM/DR strategic analysis and risk assessment, which includes a company-wide business impact analysis to determine critical IT systems/applications and operational processes. Assist IT incident/crisis team members in developing disaster recovery and incident management plan documentation, maintaining documentation in a central repository and in a constant state of readiness. Execute on-going disaster recovery infrastructure and facilities monitoring, readiness and preparedness reviews. Assist in the execution of ITSCM/DR certification process to keep plans current relative to changes in recovery team members, as well as the IT infrastructure, data centers, and systems/applications supporting the business. Create, update, and evolve ITSCM/DR documentation and execute regular Quality Assurance reviews to ensure a robust IT Service Continuity Management System implementation. Assist in performing data center operations and communications network disaster recovery capacity planning in coordination with AXA XL and AXA Group technology groups. Perform and/or ensure that all relevant testing outputs are appropriately reviewed, approved and filed. Assist in the implementation of ITSCM/DR methodologies and tools. Adhere to external professional business continuity management standards and professional practices (e.g., Disaster Recovery Institute International - DRII). Actively participate and manage the compliance towards AXA’s Group Operational Resilience and local regulatory requirements (e.g., specific Operational Resilience standards in UK, Ireland, Singapore, Australia, China, EU-DORA). Assist in IT recovery support and business resumption during a disaster/crisis or business interruption events, supporting the IT Incident Management Team directly and the larger Crisis Management structure through the input to relevant senior leaders. You will report to the Head of ITSCM, Operational Resilience. What you’ll bring We’re looking for someone who has these abilities and skills: Required Skills And Abilities University Graduate/Postgraduate with relevant years of experience in Engineering, Computer Science, Information Technology, Professional Services Industry, or equivalent work experience. Insurance, Reinsurance, Financial or Professional Services Industry (e.g., Advisory, Consulting, Audit) experience is a plus. Substantial Operational Resilience / IT Service Continuity Management / Disaster Recovery or related experience for a “Senior Specialist” designation, otherwise starting as “Associated Specialist” or “Specialist” based on other relevant qualification). Related IT experience of relevant years in IT Operations, Infrastructure and/or Change Management, Systems/Software management, 3rd Party Service Management, etc. will be accounted towards required work experience. Professional BCM (e.g. from BCI or DRII), relevant technical IT certifications in cloud landscape (e.g., AWS or Azure solution Architect), and ITIL designation are a plus. Knowledge of IT disaster recovery/service continuity management planning methodologies, tools, and data replication technologies. Firm understanding of Azure Cloud environments; server technologies, virtualization, network and telephony, and ITSCM/DR testing requirements. Examples include VMWare, Netapp and EMC Storage, RecoverPoint, Platespin, Veeam, MIMIX, and MS Cluster. Ability to plan and manage multiple projects simultaneously, involving advanced project management skills. Effective problem-solving and analytical skills, detail oriented, able to analyze and identify discrepancies. Delivery and solution-oriented personality with excellence in serving clients/stakeholders and negotiating requirements with the IT service organization and 3rd party providers. Excellent communication & interpersonal skills, professional level in spoken and written English language, proven track record of interacting with senior management. Desired Skills And Abilities English as business language and additional languages such as French or Spanish are a plus. Computer literate including excellent command in Microsoft Excel, Outlook, Word, PowerPoint, Sharepoint, PowerBI and other commonly used software. Passion and skills for developing professional reports and visualized presentation material that engages the audience (e.g. working with graphics, charts, layout components, movies, dynamic presentations, etc.). Ability to travel up to 10% to domestic and international locations (e.g., to our major locations in India, Poland, UK, France and US). Flexibility to respond to disasters or business interruption events through remote support. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Cloud Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analysing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications such as (but not limited to) - VMware certified Professional: Data Centre Virtualization. VMware Certified Specialist – Cloud Provider. VMware Site Recovery Manager: Install, Configure, Manage. Microsoft Certified: Azure Architect Expert. AWS Certified: Solutions Architect Associate. Veeam Certified Engineer (VMCE). Rubrik Certified Systems Administrator. Zerto, pure, vxrail. Google Cloud Platform (gcp). Oracle Cloud Infrastructure (oci). Required Experience: Seasoned work experience. Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Excellent working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Seasoned experience managing platforms including a combination of the following: Windows Server .Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Roles and Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail Assists in analysing, assigning, and escalating support calls Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT Proactively identifies opportunities for work optimization including opportunities for automation of work Coaches L2 teams for advance technical troubleshooting and behavioural skills May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include: CCNP or equivalent certification CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP VMware certified Professional: Data Centre Virtualization VMware Certified Specialist – Cloud Provider VMware Site Recovery Manager: Install, Configure, Manage Microsoft Certified: Azure Architect Expert AWS Certified: Solutions Architect Associate Veeam Certified Engineer (VMCE) Rubrik Certified Systems Administrator Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Seasoned Managed Services experience handling complex cross technology infrastructure Seasoned experience required in Engineering function within a medium to large ICT organisation Seasoned working knowledge of ITIL processes Seasoned experience working with vendors and/or 3rd parties Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

You’ll be Responsible for? Implement, manage, and maintain Tanla’s Unix-based enterprise infrastructure supporting critical business systems. Implement, manage, and maintain storage solutions (i.e. SAN & NAS) for Linux, VMware, Nutanix, and Proxmox VE environments. Identify and investigate complex system malfunctions: isolate causes of errors due to servers, desktops/laptops, storage, network, cabling, etc.; work with vendors to resolve hardware and software issues. Monitor usage, capacity, and performance of systems; liaise with users and vendors to address problems and changes in requirements. Maintain system documentation including licensing, hardware and software inventory, security data, user manuals, Visio-style layouts, etc. Manage servers using remote console solutions such as KVM, iLO, and iDRAC, and handle firmware updates and patch management to ensure optimal system performance Implement MBSS and security best practices and perform regular security audits Design and implement new hardware infrastructure, including planning, installation, and configuration of hardware and software Plan and implement upgrades to IT systems; install and configure hardware and software. Ensure systems are properly backed up and monitored; define and implement backup procedures for disaster recovery purposes. Provide technical guidance and direction to less experienced staff. Manage Ticketing queue and issue resolution. You’d have? Bachelor of Science in IT or Computer Science or equivalent experience with a minimum of 8 years of experience in Linux administration Eight (8) plus years of related experience with administration of Unix Systems Administration, three (3) years of VMware and/or Nutanix, and three (3) years scripting experience emphasizing configuration management. Additional Experience (preferred) Seven (7) plus years administering Linux/Solaris systems in a mission-critical environment Three (3) plus years scripting (shell and/or interpreted) Seven (7) plus years Red Hat Linux Administration Five (5) plus years of cloud tenant administration (AWS, GCP, or Azure) Five (5) plus years managing VMware ESX/ESXi or vSphere environments Three (3) plus years with configuration management tools – Ansible preferred NAS/SAN storage experience a plus (HPE and DELL, NetApp preferred) Commvault/Veeam/NetBackup experience a plus Why join us? Impactful Work : Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.tanla.com Show more Show less

Candidate Job Profile: · Hands on experience for all makes of Hardware’s like Desktops, Laptops, Servers, Storages, Nas BOX, firewall, Network switches etc. · Provide applications support like VMware ,VXrail, Nutanix, Simplivity, Veritas , Veeam, Acronix , AD, Anti-Virus, endpoint Security, O365 etc. . Should have experience worked with system Integrator company.. · Provide support on certification issues with dealers and customers. · Assist with technical documentation such as user’s manuals, installation manuals and other technical support materials by generating technical content, reviewing and editing manuals, tech notes, diagrams, sales collateral, and other documents as needed · Provide after-hours on-call technical support to Dealers, OEMs and Customers on a rotating basis - shared responsibility with other Customer Ops Technicians/Field Support Engineers · Travel required at times on short notice · Understands business models and how they can be exploited · Provide our customers with break-fix reactive support for our print products · Configure system hardware, software and network components · Maintain a professional appearance at all times with regard to dress and personal appearance tools and equipment · Provide user support both face-to-face and over the telephone · Formulating and leading technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. · Develop solutions for large and complex sales opportunities. · Develops and delivers outstanding Microsoft presentations and demonstrations. · Leads any and all aspects of the technical sales process. Advises internal and external Team on overall Technical solutions. · Provides direction and specialist knowledge in applying the technology/application to client business. · Facilitation of client product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell · Leading contributor individually and as a team member, providing direction and mentoring to others. · Developing long lasting and high-quality business relationships with clients by instilling trust and confidence · Working directly with clients to understand their business strategy, Technical requirements & processes · Providing knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery · Formulation of high quality bids and proposals · Scoping the client solution to enable accurate estimation of the effort · Determining whether the current system can be upgraded or if a new system needs to be installed. · Project managing the design and implementation of the system. · Troubleshooting systems issues as they arise. · Overseeing all the moving parts of the system integration. · Measuring the performance of the upgraded or newly installed system. · Training staff on new and existing Technical Aspect. · Providing the company with post-installation feedback. Required Candidate profile Diploma or Degree holder -Bachelor’s degree in information technology or computer Engineering Managerial experience. Minimum 6 to 7 Years of experience in IT industry Technical Certification Good knowledge on windows and networks administration. Experience on AD/DHCP/DNS is Ø Mandatory Knowledge on VSAN, Hyper - V, Domain, Backup, HCI , Security, O365 Should work independently Excellent interpersonal skills & communication skills Ability to handle of technical team, Need to establish relationship with exiting customer. Exposure on VMware, Citrix, Microsoft Quick learner to the newer technology Should have exposure on Unix , Windows Server Installations& configurations .Exposure on Virtualization technology Exposure on various Messaging Systems Fair Idea of Network topology Exposure on storage , SAN, NAS Excellent problem solving and trouble shooting skills Should find out the RCA's Exposure working for an IT companies under remote service desk/technical support Good knowledge on windows and networks administration. Experience on AD/DHCP/DNS is mandatory. Knowledge on VLAN, VPN, Firewalls. Should have experience for done the entire setup for Datacenters. What we are looking for  Good communication with clients/operational managers – listening and providing answers  Strong problem solving skills  Ability to build from good relationships with clients/operational managers and colleagues, Sales Team  Ability to gather and assimilate information  Up to date knowledge of technical  Ability to be adapt and priorities  Ability to work under pressure and meet deadlines  Ability to think ahead and anticipate problems, issues and solutions  Experience of developing creative and client-pleasing solutions to complex business problems  Team Handling and Team Management with leadership Quality You will get to: 1. Work closely with and be part of a truly amazing team 2. Join a fast-growing company early, make a difference and enjoy the ride 3. Challenge yourself and take your career to the next level 4. Enjoy a competitive compensation package with unlimited earning potential skills. Industry : Information Technology & Services. Employment Type Full-time. Show more Show less

Administers Commvault backup and recovery solutions, ensuring data protection and disaster recovery readiness.

The Big Data role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Big Data domain.

The Big Data role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Big Data domain.

Databackup and restoration strategy, Dataguard, Veeam Required Skills

environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Young and dynamic, we have a rich culture, and we offer fulfilling careers. About Eurofins AME IT Service India Eurofins AME IT Services India, EAITS is a fully owned subsidiary of Eurofins Scientific and functions as an Asian IT Delivery Center exclusively catering to Eurofins regional IT business needs. The IT services we deliver out of EAITS impacts the global network of Eurofins labs and services. The primary focus at EAITS is to develop the next generation IT services ( Enterprise IT Infrastructure, Cloud transformation, InfoSec, DevOps/DevSecOps, etc.), plus management of LIMS (Lab Information Managementsystem), Customer portals, e-commerce solutions, ERP/CRM system, Mobile & B2B solutions for various Eurofins Laboratories regionally. EAITS India is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that our people are our assets and we ensure that all our staff are provided with great work environment, good benefits and challenging global projects to enable a fulfilling career. We are committed to provide enriching experience to our employees. POSITION TITLE Backup & Storage Admin WORKING LOCATION Bangalore, India OBJECTIVE : REQUIRED EXPERIENCE AND S: Experience: 5 to 8 years Technology skills: Mandatory - Backup administration and Consulting Experience in Commvault, Veeam, Azure native backup and related products. - Good trouble shooting skills and being able to mentor backup specialists and handle Escalated calls. - Must have worked on large production backup environments. - Must have comprehensive and expert knowledge of backup architecture and its hardware / software products. - Backup appliances & Tape library (Physical & Virtual) administration skills. - Should have designed and managed Highly Available / Disaster Recovery infrastructure. - Must have experience in Azure Native backup, disaster & recovery, architecture, and implementation. Essential Skills: - Commvault backup product experience- Network knowledge, including bandwidth, NIC configuration, CIFS, NFS, and NDMP is required.- Exposure to Snapshot based backups.- Experience in Database backups.- Knowledge on AD, Exchange & SharePoint backups.- Exposure to OS and Databases.- Knowledge on vaulting.- Good understanding of VMware technologies.- NetApp storage administration Volume/LUN/share creation- NetApp replication experience on Snap vault & Snap mirror- Expertise in trouble shooting (IO profiling, performance fine-tuning, etc.) and implementing best practices.- Experience in Storage and backup audits.- Experience in designing and architecting solutions.- Presentation skills/Handling client visits.- Knowledge on Problem management & incident management.- Run books & SOPs creation & implementing best practices. PREFERED CANDIDATES The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality. Good communication and interpersonal skills to interact with team in Europe BE Computer Science/MCA or any other Bachelors degree with the right experience Will be an added advantage if worked on Laboratory related applications

Looking for challenging role? If you really want to make a difference - make it with us Can we energize society and fight climate change at the same time? At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world’s energy systems. Their spirit fuels our mission. Our culture is defined by caring, agile, respectful, and accountable individuals. We value excellence of any kind. Sounds like you? Your new role – challenging and future- oriented: Installation and Configuration: Installing and configuring Windows operating systems, software, and services on both physical and virtual servers. System Maintenance: Performing routine maintenance tasks like applying patches, updates, and ensuring data backups. Monitoring and Troubleshooting: Monitoring system performance, identifying and resolving issues promptly. Security: Implementing security measures to safeguard data and prevent unauthorized access. User Management: Managing user accounts, permissions, and access rights. Documentation: Maintaining system configurations, processes, and procedures. Support: Providing technical assistance to end-users for hardware and software-related problems. Compliance: Ensuring compliance with company policies and industry regulations. Network Management: Managing network infrastructure, including LAN, WAN, and data communications. Strategic Planning: Contributing to system architecture, upgrades, and future system needs. Requirements: At least 6 year’s experience in Windows Server administration. Expert level knowledge of Windows Operation System (client and server) Knowledge of Windows network services (TCP\IP), administrative and operational experience. Strong knowledge of Active Directory Domain Structure. Experience in Virtualization techniques like Hyper-V, VMWare. Backup Concepts knowledge (Windows Backups /Acronis/Veeam backup) Knowledge of Windows-based services (DNS, DHCP, RADIUS, CA, Group Policy Management, etc.) Vulnerability Assessment tools (NESSUS etc.) Understanding of CIS benchmarks for Microsoft Operating systems. Good English communication Skills (written and oral) to interact with Global team and customers. We’ve got quite a lot to offer. How about you? This role is based at Site (Gurgaon). You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow. Show more Show less

The role encompasses the complete planning, coordination, and implementation of a comprehensive Disaster Recovery Plan (DRP) according to ITIL guidelines, particularly within the IT Service Continuity Management (ITSCM) process. The expert first analyzes all IT services in close collaboration with the business, assessing their criticality, availability, and risks. Business Impact Analysis (BIA) is used to prioritize services and define Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). A company-wide DR strategy is then developed that covers organizational, technical, and procedural measures—including resource planning, responsibility allocation, and escalation management. Particular focus is placed on integration into existing incident and change management processes. The expert plans regular tests (e.g., DR drills, failover tests) and ensures continuous updates and training for all involved parties. In an international context like this, regulatory requirements of different countries (e.g., UAE Central Bank, BaFin, GDPR) must also be observed. The DR strategy must be coordinated with stakeholders in different time zones. In addition to the technical implementation, alignment with business continuity requirements and close coordination with security and compliance teams are expected. The goal: to ensure the recoverability of all business-critical services within the defined tolerances. What needs to be done? Conducting a Business Impact Analysis (BIA) Developing a DR plan according to ITIL ITSCM Defining RTO/RPO Integration with Incident & Change Management Planning and executing DR tests Training of staff and international stakeholder management Compliance with legal requirements and audit capability Skills Required Technically: ITIL v4 – Service Continuity Management Business Impact Analysis (BIA) Risk Management & Compliance Project Management (classic & agile) Emergency & Crisis Management Technically: Knowledge of DR tools (e.g. Zerto, Veeam) Cloud platforms (Azure, AWS, backup strategies) Methodologically: Moderation and stakeholder management Test planning & scenario development Show more Show less

Job Description A Backup Administrator should have through understanding of Storage and Replication concepts. He should be able to develop solution as per RFP/Tender terms. He should have experience of implementing the solution. He is should be aware iof challenges of deployment in virtualization environment. He is expected to take the initiative on issues and probe deeper into problems to fix root causes to proactively prevent recurrence. Advises on best practices to ensure that customer’s backup solutions are able to work in a reliable, efficient and supportable way. Communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally; as well as internally and on the phone with customers. Requirement: Tender Management: Consistent regular interaction with both internal and external customers as well as account managers and management. Resolve escalated customer issues and manage escalations further to internal support. Troubleshooting of backup and restore failures on multiple platforms with varied configurations. Perform data restorations for servers, file systems, and databases upon customer request in a calm and controlled fashion while maintaining consistent communication with the customer. Installation, configuration and troubleshooting of Commvault/Veam/Veritas* backup applications on client servers. Technology/Function : DC Modernization Veritas, Commvault, Veeam etc. Windows Server, Hyper-V Hybrid Cloud Integration. Job Description/ Responsibility : Design and Develop Modernize DC solution (SDDC) ), reference architectures Design and Deploy Virtilization solutions in , Linux, VMware, Microsoft Windows. Solution Design and Archtecting to solve Business problems. Provide design guidance / POC for nextgen technology adoption. Enable Sales team with new technology and advance level Solutions Identify new solution areas based on market trend or customer requirement. Key skills /competencies: 7-8 years of experience in IT services with at least 5 years of experience in latest Backup Application Env. Multivendor Datacentre Technologies Solution Design, Architecture Datacentre Infrastructure Consulting Virtualization. Must have broad background and deep experience with the following area: Data Center virtualization technologies (compute, networking, and storage) Design and deployment of Technologies Strong presentation and articulate, demonstrate the value proposition to the customer Very strong design and development experience Must be able to work independently to run the POC’s / New Technology evaluation /RFP’s Developing HA and DR solution in DC Area DC Migration from on Prem to Cloud Experience of deployment in standalone and cluster setup/ Should have experience of implementing Data Protector Should have experience to implement of Backup from SDN (software define storage) Should have experience to implement of Backup for LAN, SAN and VM Based Should have experience of D2Tape and D2VTL Good knowledge in : New services offerings on Technologies evaluation General understanding of databases including Microsoft SQL* and Mysql* Basic analytical and problem-solving skills. Must have good reference of Backup implementations. Qualification : BE/B-Tech/BCA/MCA Certification: Any Backup Tool certification, which comes in varying levels and requires passing at least one RECENT official exam Apply Now