231 Vdi Jobs - Page 8

73921 | Operations | Professional | Allianz Technology | Full-Time | Permanent Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer" . Overall Objectives of Job: The Product Owner (PO) is accountable for maximizing the customer s value of the product resulting from the work of the team. He / she is the sole person responsible for creating and prioritizing the Product Backlog. He / she must define vision of the product in close alignment with various global or local stakeholder across multiple hierarchical levels. He/ she needs to understand customers, market, competition, and needs to be able to identify trends and opportunities in each of these areas Develops a clear customer-centric vision, strategy, and roadmap for the Intune product Liaises with technical experts, delivery experts or respective service providers to ensure the service is balanced between both standard solutions and customer needs The Workplace Service department is responsible for operation of a modern workplace for all employees and partners of the Allianz Group. This includes notebooks, applications, desktops, virtual clients (AVC/VDI), file services, Office 365, mailing, and other products. This opening is for a Product Owner who would be overseeing timely deliverables of applications to customers and end to end governance of applications while in Workplace Platforms. The individual will be responsible to make decision based on evidence to improve customer outcomes, improve efficiency and quality, organizational capabilities, and business results under challenging environments. The focus will be to constantly improve on what is being delivered by adopting an inspect and adapt mindset. Qualification Experience Bachelor Degree preferably in IT, Business Administration or comparable degree. Work experience in an international environment desirable Skills/Specific Tasks/Activities performed The role demands expertise in Intune, automation frameworks, and stakeholder collaboration to deliver solutions that bring forward the Intune optimization. Accountable for maximizing the value of the product, resulting from the work of the agile team that is responsible for the delivery of the product increments Prioritizes and manages the Product Backlog, including clearly expressing Product Backlog items, ordering the items to best achieve goals and missions, representing the desires of the stakeholders in the Product Backlog and ensuring that the Product Backlog is visible Manages cross functional dependencies between epics and user stories in alignment with stakeholders Links objectives to key results to increase transparency how the outcomes of the product contribute to important priorities throughout the organization Ensures that the Team understands the backlog items to the needed level Ensures that product increments are delivered in high quality and iteratively considering customer and stakeholder feedback thus ensuring continuous product improvement Clearly points out and provides solutions for product-related impediments Collaborates with other Product Owners

Strong Linux administration knowledge. Manage and troubleshoot High Performance Computing (HPC) environments, including CAE software. Troubleshoot failed HPC jobs and manage job schedulers like PBS/SLURM/LSF/SGE. Configure and maintain VDI, Storage (Isilon, Scratch/DDN), and SAN. Integrate new CAE applications into existing HPC clusters. Manage application knowledge on CAE applications like STARCCM, Abaqus, Numeca, LS DYNA, Preonlab, Converge, Console, and Altair applications (ANSA, Hypermesh, Hyperworks, Medina). Primary Skills Strong knowledge of HPC hardware (CPUs, GPUs, InfiniBand) and storage technologies (Dell Isilon, Western Digital, DDN). Experience with operating systems like CENTOS, Ubuntu, Redhat. Familiarity with cloud-based HPC solutions. Excellent communication and problem-solving skills Secondary Skills Strong experience in Linux Experience in High Performance Computing (HPC) Hands on experience in Job scheduler (PBS/SLURM)

Responsibilities/ Duties Ensure that all installed systems and infrastructure are managed and monitored on an ongoing basis and overseeing the development and installation of new networking and computing infrastructures. Providing support for the installation, configuration, testing, and maintenance of OS, application software, and system management tools. Implementing best practices for system security and data backups. Anticipating potential issues or bottlenecks and identifying possible solutions. Troubleshooting and resolving all technical issues when they arise. Communicating effectively to ensure the setup process runs smoothly. Administer and optimize VDI solutions to provide a seamless and secure virtual desktop experience. Collaborate with end-users and IT teams to troubleshoot VDI-related issues and ensure optimal performance. Solve any issues which occurs into the company owned devices such as Google Workspace, Slack and Zoom Develop tooling and processes to facilitate end-user asset management, provisioning and tracking. Build and maintain cross-functional relationships with internal teams to drive initiatives. Oversee and provide operations support including account management, workflow, log analysis, troubleshooting and service optimization. Assist in ongoing evaluation and management of major vendor relationships and outsourcing arrangements. Develop system-monitoring and support automation to enhance and scale the quality of support. Provide emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed. Criteria for the Role! Bachelor's degree in computer science, information systems, or related field. Proven track record of installing, configuring, and troubleshooting Linux, Windows and Mac. Exceptional knowledge of networking technologies (OSI network layers, TCP/IP). Familiarity with administration, performance tuning, and system monitoring. Good communication skills (written, verbal, and face-to-face). Experience administering SaaS applications, Google Workspace, Slack, and Zoom In-depth knowledge of identity and access management concepts and practices. Ability to create, analyze and action the output of custom reports. Proven track record of Network Management. Access points setting up and managing LAN and WAN networks, firewall and switches. Familiarity with compliance is a good to have Has managed or has experience maintaining and installing Video Solutions(Hikvision, Cisco or Omni). CCTV and DVR. Competency Information security and integration skills Asset management skills Understanding of networks Communication Skills Problem solving Strategic thinking Attention to details.

Required Qualifications Hands-on expertise in designing and managing Windows Virtual Desktop (WVD) Strong knowledge of Azure services, including Azure AD, networking, storage, and security. Experience with Citrix Virtual Apps and Desktops or VMware Horizon is highly desirable. Experience with PowerShell scripting and automation tools. Knowledge of networking protocols, VPN, and firewall configurations. Familiarity with virtualization concepts, VDI technologies, and desktop OS management. Certifications in Azure Administrator Associate or Azure Solutions Architect are an advantage Experience leading and managing technical teams. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills.

Job summary The Program Manager will oversee the implementation and management of VDI solutions including VMware VDI and Citrix VAD within a hybrid work model. This role requires a strategic thinker who can drive efficiency and innovation in virtual desktop infrastructure projects. The candidate will collaborate with cross-functional teams to ensure seamless integration and optimal performance contributing to the companys technological advancement and societal impact. Responsibilities Lead the planning and execution of VDI projects ensuring alignment with business objectives and timelines. Oversee the deployment and management of VMware VDI and Citrix VAD solutions optimizing performance and user experience. Collaborate with IT teams to integrate VDI solutions with existing infrastructure enhancing operational efficiency. Provide technical guidance and support to team members fostering a collaborative and innovative work environment. Monitor project progress and performance metrics identifying areas for improvement and implementing corrective actions. Develop and maintain documentation for VDI solutions ensuring compliance with industry standards and best practices. Coordinate with stakeholders to gather requirements and feedback ensuring solutions meet user needs and expectations. Implement strategies to enhance security and data protection within VDI environments safeguarding company assets. Facilitate training sessions for end-users and IT staff promoting effective use of VDI technologies. Evaluate emerging technologies and trends in VDI recommending enhancements to improve service delivery. Manage vendor relationships and contracts ensuring cost-effective procurement of VDI solutions and services. Drive continuous improvement initiatives leveraging data analytics to optimize VDI performance and user satisfaction. Ensure adherence to company policies and procedures maintaining a high standard of quality and reliability. Qualifications Possess strong expertise in VMware VDI and Citrix VAD with proven experience in managing complex VDI environments. Demonstrate excellent problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently. Exhibit strong communication skills capable of conveying technical concepts to non-technical stakeholders. Have a solid understanding of network infrastructure and security protocols ensuring robust VDI implementations. Show proficiency in project management methodologies with a track record of successful project delivery. Display adaptability to changing technologies and environments staying current with industry advancements. Hold a bachelors degree in Computer Science Information Technology or a related field with relevant certifications. Certifications Required VMware Certified Professional (VCP) Citrix Certified Associate - Virtualization (CCA-V)

We are seeking an experienced Citrix Administrator with strong Azure Virtual Desktop (AVD) expertise to manage and support our Citrix XenDesktop environment and VMware infrastructure. Candidate will be responsible for the administration, troubleshooting, and support of various Citrix technologies, including XenApp, XenDesktop, Appsense, VMware, and Azure Virtual Desktop. This role will involve working closely with other IT teams, ensuring system availability, performance, and security, while providing L2/L3 support to end users. Citrix Environment Administration: VMware Infrastructure Support: Azure Virtual Desktop (AVD) Management: Security Compliance Mandatory skills Azure Desired/ Secondary skills Citrix Domain Cloud

Mandatory Skills: Vmware VDI. Experience8-10 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Network Voice Admin. Experience1-3 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Network Data Admin. Experience1-3 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do ¢ Excellent communication skills ¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ¢ Answer incoming calls and respond to customers emails in timely manner. ¢ Manage and resolve customer complaints. ¢ Identify and escalate issues to supervisors as and when needed. ¢ Provide product and service information to customers. ¢ Research required information using available resources and Offer Solution to customers. ¢ Research, identify, and resolve customer complaints using applicable software. ¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ¢ Document all call information according to standard operating procedures. ¢ Recognize, document, and alert the management team of trends in customer calls. ¢ Create SOPs for new Issues and resolution given. ¢ Complete call logs and reports. Mandatory Skills: Tools Development-Software Engineering. Experience5-8 Years.

Do ¢ Excellent communication skills ¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ¢ Answer incoming calls and respond to customers emails in timely manner. ¢ Manage and resolve customer complaints. ¢ Identify and escalate issues to supervisors as and when needed. ¢ Provide product and service information to customers. ¢ Research required information using available resources and Offer Solution to customers. ¢ Research, identify, and resolve customer complaints using applicable software. ¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ¢ Document all call information according to standard operating procedures. ¢ Recognize, document, and alert the management team of trends in customer calls. ¢ Create SOPs for new Issues and resolution given. ¢ Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Windows Server Admin. Experience1-3 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Vmware VDI. Experience5-8 Years.

Primary Skills: Citrix XenApp, Xendesktop; PowerShell; VDI; Windows Server Secondary Skills: MCS; Virtualization; Citrix NetScaler; SCCM; DNS; Active Directory; Citrix DaaS. Responsibilities Maintenance and support of multiple Citrix environments Leading an offshore 3rd party team to deliver to SLA and ensure incidents are investigated and resolved in a timely manner. Utilize extensive Citrix and Azure experience to ensure optimal performance and reliability. Develop and execute a strategic roadmap for desktop virtualization initiatives. Lead and mentor high-performing teams across onshore and offshore locations. Manage the consolidation of multiple legacy virtualization environments into a streamlined infrastructure. Drive the migration process to AVD and/or Windows 365, ensuring a seamless transition. Promote a culture of continuous learning and self-improvement within the team. Adopt an attitude of excellence in delivering services using best of breed platforms. Provide governance oversight, standards and technology roadmap for enterprise Desktop Virtualisation services. Provide input on developing and refining architectural standards. Support Project teams on all technical change requests; risks & issues; schedule detail and any governance support; and sign off all technical deliverables. Govern transition to support activities on behalf of the infrastructure & networking teams. Required Experience with Citrix, including deployment and management on Azure. Experience leading AVD and W365 deployments Significant experience in a broad End User Compute environment including Windows 10 and 11 deployment\image creation Experience as a technical lead on desktop virtualisation initiatives Demonstrated ability in strategic roadmap development and execution. Experience leading and developing high-performing teams in a split onshore/offshore model. Primary Skills Citrix Admin XenApp XenDesktop Powershell Secondary Skill Virtualization Citrix NetScaler Citrix DaaS

- L2/L3 support: M365 (Exchange, SharePoint, Teams, OneDrive, Intune MDM/MAM, VDI) - App/user testing & debugging - Collaborate with Service Desk/OEMs - Support config, testing DR/BCP - Document issues & resolutions - CCNA-level networking preferred

At WSP, we deliver high-quality Projects for our clients. As an Assistant Project Manager, you will be working alongside our Project Managers and Project Directors to help deliver all stages of the Project Lifecycle from Concept through to Benefits Realisation, working alongside our Technical Experts to ensure our Projects meet Stakeholder needs while maintaining the principles of Sustainability, Innovation and Future Ready that are at the heart of everything we do. This role will give you the opportunity to help manage a wide portfolio of Projects and Programmes across many different Technical Specialisms and sectors, including Healthcare, Higher Education, Rail, Highways, residential as well as many more, The key attributes we look for are the ability to solve problems, build constructive relationships and a desire to continually improve. We will provide you with the right environment and opportunities to develop.

About The Role : Key Responsibilities : Amazon WorkSpaces Design & Implementation : - Design and deploy scalable Amazon WorkSpaces environments across multiple regions (US East, EMEA, SEA). - Architect Personal (persistent) and Pooled (non-persistent) WorkSpaces, supporting up to 5,000 users in production environments and 500 users in non-production environments. - Serve as a Disaster Recovery (DR) layer for existing Azure Virtual Desktop solutions. - Manage user profiles, including standard, power, and GPU-based WorkSpaces, with FSLogix profile management for O365 and non-persistent sessions. Configuration, Automation & Image Management : - Implement Bring Your Own License (BYOL) strategy and deploy custom images using Image Builder and Merck eCore base images. - Design and enforce naming conventions, tagging strategies, and IAM role assignments for workspace deployments. - Automate workspace provisioning processes using AWS CLI, CloudFormation, and Terraform. Security, Compliance & Governance : - Configure and manage IAM permissions, domain policies, secret management, and eDiscovery settings . - Implement Active Directory integration using AWS Managed Microsoft AD or AD Connector. - Ensure security compliance through encryption, access control policies, and audit logging via CloudTrail and CloudWatch. Networking & Connectivity : - Configure network settings, including bandwidth, latency, VPCs, subnets, endpoints, and security groups. - Set up multi-AZ deployments for high availability and integrate with AWS Direct Connect for secure hybrid connectivity. Monitoring, Logging & Recovery : - Design observability frameworks using CloudWatch, CloudTrail, and internal databases. - Define backup, recovery, and rollback procedures for workspace environments. - Provide operational support, image optimization, and iterative improvements based on testing feedback. Required Skills & Experience : - 8+ years of experience as an AWS Cloud Engineer, DevOps Engineer, or EUC Specialist. - Proven expertise in deploying and managing Amazon WorkSpaces at scale. - Hands-on experience with Python, PowerShell, and scripting for infrastructure automation. - Proficiency with Infrastructure as Code (IaC) using Terraform, AWS CloudFormation, and AWS CLI. - Strong understanding of networking, security, Active Directory integration, and observability in cloud environments. - In-depth knowledge of VDI design principles, including BYOL and hybrid DR configurations. Preferred Qualifications : - AWS Certifications (e.g., Solutions Architect, SysOps Administrator, or DevOps Engineer). - Experience with Azure Virtual Desktop (AVD) and hybrid VDI solutions. - Familiarity with eDiscovery, FSLogix, and enterprise IAM frameworks. - Exposure to large-scale EUC and cloud migration projects. Apply Insights Follow-up Save this job for future reference Did you find something suspiciousReport Here! Hide This Job Click here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

Job Description: Excellent communication skills, Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Job Description: Excellent communication skills, Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Role & responsibilities Good exposure and hand-on knowledge in currently used Microsoft Operating Systems including migrations, upgrades and troubleshooting etc.. Should have good hardware troubleshooting skills in desktop, laptop, Network printers, IP Phone etc. and have knowledge of Desktop/Laptop Imaging, Standardization, Security, management, Remote Management, SCCM knowledge, AD, DNS, DHCP, Virtual Desktop Environment. Video Conferencing Systems and Patch management would be an added advantage. Responsible for Level-3 Escalations on all the end user devices and application. Act as an escalation point for advanced or difficult help requests. Escalate incidents with accurate documentation to suitable technician or vendor, when required. Contribute to technician knowledgebase and training as needed. Knowledge of Snow ticketing system would be an added advantage Adhere to the security and compliance standards. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Audit Artifact producer will be producing audit evidence for PII, PCI, SOX, Internal and various other audits demanding evidence. Preferred candidate profile Knowledge of advanced computer hardware, including HP Laptops, Logitech peripherals, Avaya phone systems and other key systems. Experience with desktop and server operating systems, including RDP, data delivery layers, call center technologies. Extensive application support experience with support experience with Okta, Office 365, Microsoft Office suite, Adobe products. Strong user administration experience on AD, with working knowledge on DNS and DHCP, VDI, Citrix, GPO, MFA, Cisco Video Conferencing (Administration), Zoom Basic understanding of network and troubleshooting skills of VPN issues OKTA, Global Protect Working knowledge of a range of diagnostic utilities, including Bomgar remote support, HP support portal. Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. Strong documentation skills. Fluent English language skills. Perks and Benefits Transportation Services : Convenient and reliable commute options to ensure a hassle-free journey to and from work. Meal Facilities : Nutritious and delicious meals provided to keep you energized throughout the day. Career Growth Opportunities : Clear pathways for professional development and advancement within the organization. Captive Unit Advantage : Work in a stable, secure environment with long-term projects and consistent workflow. Continuous Learning : Access to training programs, workshops, and resources to support your personal and professional growth. Apply Now at - https://encore.wd1.myworkdayjobs.com/externalnew/job/Gurgaon---Candor-Tech-Space-IT---ITES-SEZ/Temporary-Worker_HR-18481 And Share your CV at shobhana@mcmcg.com

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.