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3.0 - 5.0 years

4 - 8 Lacs

Bengaluru

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Oracle Database Admin. Experience3-5 Years.

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3.0 - 5.0 years

4 - 8 Lacs

Mumbai

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Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Linux Admin. Experience3-5 Years.

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1.0 - 3.0 years

4 - 7 Lacs

Bengaluru

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Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Windows Server Admin. Experience1-3 Years.

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5.0 - 8.0 years

7 - 11 Lacs

Visakhapatnam

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Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Vmware VDI. Experience5-8 Years.

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3.0 - 5.0 years

4 - 8 Lacs

Visakhapatnam

Work from Office

Location PAN india Timelines to fulfill By 30th Jun Skill set VCF (VMware cloud foundation suite) JD furnished below Rate up to 160K 36 years of experience inVMware technologies (vSphere, vCenter, ESXi, etc.) Exposure toVMware Cloud Foundation (VCF) architecture and components Solid understanding of virtualization, compute, storage, and networking Experience with hybrid cloud environments (e.g.,VMware on AWS, AzureVMware Solution) Ability to script or automate using Power CLI or other tools is a plus Strong problem-solving skills and client-facing communication abilities VMware certifications (VCP-DCV, VCAP, or VCF-related) preferred but not required Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Vmware VDI. Experience3-5 Years.

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1.0 - 3.0 years

4 - 7 Lacs

Mumbai

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience1-3 Years.

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1.0 - 5.0 years

3 - 6 Lacs

Hyderabad

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Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

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3.0 - 5.0 years

4 - 8 Lacs

Mumbai

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience3-5 Years.

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3.0 - 5.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support. Experience3-5 Years.

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3.0 - 5.0 years

4 - 8 Lacs

Chennai

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: WebLogic Admin. Experience3-5 Years.

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5.0 - 8.0 years

3 - 6 Lacs

Mumbai

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience5-8 Years.

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1.0 - 5.0 years

3 - 6 Lacs

Hyderabad

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

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3.0 - 5.0 years

4 - 8 Lacs

Visakhapatnam

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Vmware VDI. Experience3-5 Years.

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5.0 - 8.0 years

7 - 11 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Vmware VDI. Experience5-8 Years.

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5.0 - 7.0 years

9 - 10 Lacs

Noida

Work from Office

Req ID: 327041 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Cloud VDI and Cloud Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Key Responsibilities: - Cloud VDI Support - Proactively monitor VDI performance, capacity, and availability - Respond to alerts, incidents, and service requests within defined SLAs - Triage and resolve technical issues, escalating as needed - Diagnose and resolve VDI-related issues (e.g., login failures, session disconnects, slow performance) - Perform root cause analysis to identify long-term solutions - Work closely with vendors and internal teams to escalate complex issues - Execute routine maintenance tasks such as software updates, system patching, and version upgrades - Maintain and optimize virtualization solutions (e.g., Citrix, VMware Horizon, Microsoft Remote Desktop) - Document technical procedures, troubleshooting steps, and solutions in a knowledge base - Produce regular status reports and incident summaries for management and stakeholders - Collaborate in creating and maintaining technical documentation for infrastructure changes - Partner with various teams (Network, Storage, Security) to ensure system reliability and security compliance - Provide clear communication to stakeholders about system changes, incidents, and resolutions - Assist in planning for capacity, scalability, and enhancements to meet business requirements Qualifications and Skills: - Bachelor s degree in Computer Science, Information Technology, or a related field preferred - 7+ years of experience in an IT support role, with at least 5-7 years of experience in VDI administration or support - Hands-on experience with Cloud VDI, Microsoft Remote Desktop Services - Strong grasp of virtualization technologies (e.g., VMware vSphere, Microsoft Hyper-V) - Familiarity with network, storage, and server hardware concepts that affect VDI performance - Excellent troubleshooting abilities and a methodical approach to problem-solving - Strong communication skills to interact with technical and non-technical stakeholders - Ability to work effectively under pressure in a fast-paced, 24x7 support environment - Customer-oriented mindset with a commitment to delivering high-quality service Additional Requirements: - Willingness to work in rotating shifts or on-call schedules, including nights, weekends, and holidays - Ability to obtain and maintain relevant certifications (e.g., Citrix Certified Associate - Virtualization, VMware Certified Professional) is a plus

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2.0 - 3.0 years

6 - 10 Lacs

Pune

Work from Office

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Experience and skills 2-3 years experiencein a computer related support or and IT operationalenvironment. A recognised third levelqualification in a computer relateddiscipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows7/8/10); Goodwritten and communication skills inEnglish. Experience with documentation and improving SOPs and other processdocuments. Good customer focus, and excellent time-keeping is a key requirement of therole. Good interpersonal skills, with a focus on listening and questioningskills. Goodproblem-solvingabilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use inApex. Familiarity with or a willingness to learn the fundamental principles of ITIL ServiceManagement. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp,Azure,AWS. Experience with configuring andsupporting Microsoft Office 2013/2016 and/or Office365. GoodExperienceinactivedirectory,UserManagement. Customer support experiencein Global Service Deskoncall. Some basis experience with supporting physical networking is desirable but notessential. Experiencewith TicketTool,Fresh Service , Service Now (SNOW). 24/7 Work. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

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5.0 - 10.0 years

6 - 10 Lacs

Bengaluru

Work from Office

Key Responsibilities WorkSpaces Design & Implementation :. Design and deploy scalable Amazon WorkSpaces environments across multiple regions (US East, EMEA, SEA). Architect Personal (persistent) and Pooled (non-persistent) WorkSpaces, supporting up to 5,000 users in production environments and 500 users in non-production environments. Serve as a Disaster Recovery (DR) layer for existing Azure Virtual Desktop solutions. Manage user profiles, including standard, power, and GPU-based WorkSpaces, with FSLogix profile management for O365 and non-persistent Automation & Image Management :. Implement Bring Your Own License (BYOL) strategy and deploy custom images using Image Builder and Merck eCore base images. Design and enforce naming conventions, tagging strategies, and IAM role assignments for workspace deployments. Automate workspace provisioning processes using AWS CLI, CloudFormation, and Compliance & Governance :. Configure and manage IAM permissions, domain policies, secret management, and eDiscovery settings . Implement Active Directory integration using AWS Managed Microsoft AD or AD Connector. Ensure security compliance through encryption, access control policies, and audit logging via CloudTrail and & Connectivity :. Configure network settings, including bandwidth, latency, VPCs, subnets, endpoints, and security groups. Set up multi-AZ deployments for high availability and integrate with AWS Direct Connect for secure hybrid Logging & Recovery :. Design observability frameworks using CloudWatch, CloudTrail, and internal databases. Define backup, recovery, and rollback procedures for workspace environments. Provide operational support, image optimization, and iterative improvements based on testing feedback. Required Skills & Experience. 8+ years of experience as an AWS Cloud Engineer, DevOps Engineer, or EUC Specialist. Proven expertise in deploying and managing Amazon WorkSpaces at scale. Hands-on experience with Python, PowerShell, and scripting for infrastructure automation. Proficiency with Infrastructure as Code (IaC) using Terraform, AWS CloudFormation, and AWS CLI. Strong understanding of networking, security, Active Directory integration, and observability in cloud environments. In-depth knowledge of VDI design principles, including BYOL and hybrid DR configurations. Preferred Qualifications. AWS Certifications (e.g., Solutions Architect, SysOps Administrator, or DevOps Engineer). Experience with Azure Virtual Desktop (AVD) and hybrid VDI solutions. Familiarity with eDiscovery, FSLogix, and enterprise IAM frameworks. Exposure to large-scale EUC and cloud migration projects. (ref:hirist.tech).

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3.0 - 8.0 years

1 - 2 Lacs

Pune

Work from Office

Scope of Work: Configure a secure single-session VDI in Azure Enable FSLogix for profile management Integrate Microsoft 365 with Single Sign-On (SSO) Ensure remote access with proper security Document setup for future scaling

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5.0 - 6.0 years

10 - 11 Lacs

Chennai

Work from Office

About the Role: We are looking for a VDI Engineer-Citrix operations engineer with 5+ years of experience with Citrix XenDesktop 7.5 and newer for both virtual desktops and published apps. Requirements: Managing and maintaining MCs and DGs from top to bottom. Experience with managing VDI images for both persistent and non-persistent. Expertise with managing VDI policy through both Citrix native and GPO. Skilled in managing PVS environments. Experience with Citrix DaaS infrastructure such as Delivery controllers, Store Front and Cloud connectors. Seasoned in Workspace application management. Understands the process for connecting to a published resource from start to finish. Proficient in VMware hypervisor. Aware of Azure as a hosting location. Experienced in managing Citrix cloud deployment. Involvement with NetScaler gateway as ICA proxy, GSLB, managing an existing deployment and updating firmware. Proficient in Citrix Analytics for both performance and security. Familiarity with NetScaler ADM, NetScaler connector appliance and FSlogix. #LI-Hybrid #LI-AA1

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3.0 - 6.0 years

4 - 8 Lacs

Bengaluru

Work from Office

Skill required: Tech for Operations - Automation Anywhere Designation: App Automation Eng Analyst Qualifications: Any Graduation,BE Years of Experience: 3 - 6 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do As RPA Senior developer you will be responsible for design & development of end-to-end RPA automation leveraging A360 tools & technologies.This will include working with the clients or/and stake holders to understand the requirements, prepare technical specification documents, unit test cases and develop the automation adhering to client requirements and policies. What are we looking for Minimum 5 8 years of strong software design & development experience Minimum 3 5 year(s) of programming experience in Automation Anywhere A360 , Document Automation-pilot, PythonEffective GEN AI Prompts creation for Data extraction using GEN AI OCRExperience with APIs, data integration, and automation best practicesExperience in VBA VB or Python Script programmingGood Knowledge on GEN AI , Machine Learning.Good and Hands-on in core .NET concepts and OOPs Programming. Understands OO concepts and consistently applies them in client engagements. Hands on experience in SQL & T-SQL Queries, Creating complex stored procedures.Exposure towards performing Unit TestingExperience on Virtualization and VDI Technologies is a mandate.Exceptional presentation, written and verbal communication skills (English)Able to prioritize work, complete multiple tasks, and work under deadlines. Extensive customer facing with excellent business communication skills. Must be self-motivated with an excellent attitude. Automation Anywhere A360 Master/Advanced certification. Exposure to SAP automation is preferred. Azure Machine Learning, Azure Databricks, and other Azure AI services.Exposure to A360 Control Room features.Exposure to Pharma domain is preferred.Exposure to GDPR compliance is preferred.Agile development methodologies are an added advantage. Roles and Responsibilities: Design & build end-to-end automation leveraging A360 tool. Design & develop reusable components.Support building automation capability Anticipate, identify, track, and resolve technical issues and risks affecting delivery. Develop automation bots and processes using A360 platform. Utilize A360 s advanced features (AARI, WLM and API Consumption, Document automation, Co-pilot) to automate complex tasks, streamline processes, and optimize efficiency.Integrate A360 with various APIs, databases, and third-party tools to ensure seamless data flow and interaction between systems.Perform rigorous testing of automation solutions to identify and address issues. Debug and troubleshoot bots to ensure flawless execution of automation processes.Collaborate with cross-functional teams including business analysts, Process Architects to deliver holistic automation solutions that cater to various stakeholder needs. Qualification Any Graduation,BE

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7.0 - 12.0 years

15 - 25 Lacs

Hyderabad

Work from Office

Platform Engineering VMWare Engineers its for VMware engineers who are good in Dynamic env manager . they have 150k VDIs and all is engineered through this team. So they need engineer who has the experience of designing and developing solution for scale. Provide Subject Matter Expertise in the Virtual End User Desktop space • Drive technical teams with your modern engineering experience you have gained from leading global End User desktop platforms • Provide deep Subject Matter level expertise in one or more of the following technologies o Cloud platform management for end user workloads o Brokering and Access (Citrix/AVD etc.) for cloud deployments o Windows Client Operating System o Remote Access (NetScaler/VPN) Develop and Engineer Solutions based on Product Strategy and Vision • Collaborate with architecture teams to engineer solutions for the End User Platforms. • Understanding of Business, Technical and Product Strategy. • Excellent problem-solving skills to identify problems, create solutions and execute effectively. Drive Dev Ops Maturity with a Focus on Automation • Understanding of Various Software Development Methods. • Knowledge of Infrastructure and Configuration Management Tools. • Scripting Skills used for engineering automation. Additional Qualifications & Experience • Microsoft AZ-900 or equivalent Cloud certified. • Global scale deployments. • Microsoft Windows Operating System Engineering. • Modern Engineering, Agile & DevOps processes (including GitLab). • Excellent leadership, communication, and interpersonal skills.

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5.0 - 10.0 years

10 - 16 Lacs

Pune

Hybrid

Roles and Responsibilities : Proven ability implementing Best Practices, Optimization, Fine Tuning skills and troubleshooting of the Citrix Infrastructure components. Good understanding on Hyper Converged Infrastructure (Nutanix) and Azure Cloud (IaaS) Knowledge of Windows Server 2008/2012/2016, Active directory and GPO Knowledge of Powershell scripting. Proven troubleshooting skills and ability to understand complex relationships between components of multitiered, distributed applications. Experience in deploying and managing Azure resources and other cloud technologies using Terraform is added advantage. Experience working in a large, enterprise-level Citrix environment (global environment highly preferred). Ability to provide reliable technical support and guidance on complex issues in a dynamic environment. Ability to contribute in medium to complex tasks independently. Follow ITIL standards for Incident, Problem and Change Management. Core Competencies: Strong troubleshooting skill on Citrix XenApp, XenDesktop (PVS && MCS), NetScaler and Azure (IaaS). Able to handle first point of escalation for all technical and complex issues. Demonstrated ability in technical implementation skills on PVS and MCS , vDisk patching and sealing Process To proceed further, we would appreciate it if you could share the following details at your earliest convenience to manali.ghosh@vodafone.com Total Experience: Current Organization working with: Current CTC: Expected CTC: Any counter offer in hand? (DOJ, location of offer and CTC offered) Qualification (Graduation specialization & Post graduation specialization (if applicable): Notice Period: Current Location: Are you comfortable to relocate to Pune? You can find the detailed job description and application here: https://opportunities.vodafone.com/job-invite/261493/ Please feel free to reach out if you have any questions or need further information. We look forward to hearing from you soon.

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6.0 - 11.0 years

5 - 15 Lacs

Bengaluru

Work from Office

Job Overview: The Nutanix Specialist specializing in AHV, ESXi, Flow, Files, Objects, and VDI is responsible for providing expert-level guidance and support in designing, implementing, and managing Nutanix- based solutions focused on these specific technologies. This role requires in-depth knowledge and hands-on experience with Nutanix AHV and ESXi hypervisors, Nutanix Flow virtual networking and security, Nutanix Files and Objects storage solutions, as well as virtual desktop infrastructure (VDI) deployments. Responsibilities: Collaborate with clients to understand their business requirements and translate them into Nutanix- based solutions for AHV, ESXi, Flow, Files, Objects, and VDI. Design, plan, and implement Nutanix AHV and ESXi hypervisor environments, including virtual machine deployment, resource optimization, and high availability configurations. Configure and manage Nutanix Flow virtual networking to enable efficient communication between virtual machines, implement micro-segmentation, and enforce security policies. Deploy and configure Nutanix Files and Objects storage solutions for scalable and distributed file and object storage requirements. Design and implement virtual desktop infrastructure (VDI) solutions using Nutanix technologies, ensuring performance, scalability, and end-user experience. Conduct assessments and audits of existing infrastructure to identify opportunities for Nutanix adoption and optimization in AHV, ESXi, Flow, Files, Objects, and VDI areas. Provide technical guidance and expertise to clients during the implementation, migration, and ongoing management phases. Troubleshoot and resolve technical issues related to Nutanix deployments specific to AHV, ESXi, Flow, Files, Objects, and VDI. Deliver training sessions and workshops to clients' technical teams, ensuring they have the necessary skills to operate and manage the Nutanix environment. Stay updated on the latest advancements, features, and releases in Nutanix technologies related to AHV, ESXi, Flow, Files, Objects, and VDI. Qualifications: The overall experience is between 4-5 years Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications, such as Nutanix Certified Professional (NCP) for AHV, ESXi, Flow, Files, Objects, or VDI, are highly desirable. Extensive experience designing, implementing, and managing Nutanix environments with a specific focus on AHV, ESXi, Flow, Files, Objects, and VDI. Strong knowledge of virtualization technologies, including Nutanix AHV and VMware ESXi. Expertise in Nutanix Flow for virtual networking and security implementations. Familiarity with Nutanix Files and Objects for scalable and distributed file and object storage. Proven experience in designing and deploying virtual desktop infrastructure (VDI) solutions using Nutanix technologies, such as Nutanix Frame or Xi Frame. Proficient in scripting and automation using languages like PowerShell or Python. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills, with the ability to effectively collaborate with clients and internal teams. Ability to manage multiple projects and prioritize tasks effectively. Willingness to travel occasionally for client meetings and project implementations.

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2.0 - 4.0 years

6 - 10 Lacs

Bengaluru

Work from Office

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivitys IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TEs IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations. The role involves providing customer service support and maintenance for virtualized desktops, applications, and mobile devices within the organization. Exposure to various technologies, including VDI (Virtual Desktop Infrastructure), virtual apps, MDM (Mobile Device Management), MAM (Mobile Application Management), Android, iOS, business applications, and cellular services. Responsibilities: Incident and Service Requests: Monitor and review daily incidents and service requests using ServiceNow. Interface with end users/customers regarding requests and incidents. Modify service queues to process incorrectly allocated incidents. System Health and Triage: Review system and user account health via the admin consoles (Citrix cloud, Intune, ServiceNow). Collaborate with Virtual Desktops, Apps, & Mobility tower leads for incident/service request triage (Level 1-2). Escalation Management: Act as a liaison for urgent matters and compile necessary data for escalation teams. Team Collaboration: Contribute and assist as required within the team. Global Team Dynamics: Comfortable working during local daylight hours, sometimes independently. Understand when to escalate issues to the rest of the team during their off-hours. Candidate Desired Profile: Demonstrated Ability: Able to undertake the specified responsibilities effectively. Customer Service Mindset: Prioritize customer satisfaction. Legal Eligibility: Legally able to work in the country where the position is based. Technical Awareness: Basic knowledge of PC, Mac, laptops, and remote working practices. Familiarity with operating systems (Windows 10, Windows 11, Mac OSX, RedHat Enterprise Linux). Communication Skills: Competency in written and spoken Business English. Competencies ABOUT TE CONNECTIVITY TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

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5.0 - 8.0 years

6 - 16 Lacs

Hyderabad

Work from Office

Job Description: Horizon and vSphere Support Specialist Position Overview: We are seeking a skilled Horizon and vSphere Support Specialist to join our team. The ideal candidate will be responsible for monitoring, managing, and maintaining our Horizon and vSphere environments, ensuring infrastructure availability and performance. This role requires expertise in Horizon, vSphere, and Cohesity backup solutions. Key Responsibilities: Monitor and manage Horizon and vSphere environments to ensure infrastructure availability and performance. Perform triage, ticket creation, basic troubleshooting, and remediation efforts for infrastructure-related issues. Collaborate with senior engineers and OEMs for advanced troubleshooting and ticket escalation. Conduct health checks, moderate remediation capabilities, and proactive maintenance tasks. Assist with firmware upgrades, patch management, and other maintenance activities as needed. Provide weekend and after-hours coverage to ensure continuous infrastructure support. Utilize tools like App Manager for critical service monitoring and health checks. Support Cohesity backup solutions and storage management. Required Skills: Strong experience with Horizon and vSphere environments. Familiarity with Cohesity backup solutions. Ability to perform basic troubleshooting and remediation efforts. Experience with monitoring tools and proactive maintenance. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Preferred Skills: Experience with Pure Flash Arrays for storage management. Familiarity with FSLogix for user profile management. Location: Hyderabad Application Process: Interested candidates should submit their resume and cover letter detailing their relevant experience and skills.

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