208 Vdi Jobs - Page 5

Role & responsibilities Assist in the design, implementation, and maintenance of our platform and cloud infrastructure. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Conduct triage on incidents, ensuring prompt identification and resolution of problems. Monitor and optimize system performance, ensuring high availability and scalability. Participate in the development and implementation of new features and enhancements. Provide second-level technical support to customers via phone, email, and chat, ensuring timely resolution of customer issues. Attain a high percentage of First Call Resolution tickets. Manage service levels (SLAs), monitor response times, and escalate issues as needed to meet service level objectives. Create and maintain Knowledge Base Articles (KBAs) to improve the resolution time of common issues. Document all customer interactions accurately and thoroughly in our service desk ticketing system. Follow established procedures and protocols for troubleshooting and resolving customer issues. Actively participate in team meetings and training sessions to stay up to date on new products and services. Identify opportunities to improve processes and procedures, and work with management to implement changes. Maintain a positive, customer-focused attitude at all times, even in challenging situations. Work collaboratively with other team members and support teams to ensure the highest level of customer service and technical support. Monitor and respond to alerts generated by monitoring systems, ensuring timely resolution of any issues. Provide proactive updates to customers on the status of their tickets and follow up with them as needed to ensure their issues are fully resolved. Identify trends and patterns in customer issues, and work with support teams to address underlying issues and improve overall service quality. May be required to participate in on-call rotations to provide after-hours support to customers as needed on occasion. Contribute to process improvement initiatives, and work with management to implement changes to improve service quality and efficiency. Provide training and mentoring to junior team members to help them develop their technical skills and provide high-quality customer service. Maintain a high level of professionalism and positive attitude and always represent the organization in a positive and professional manner. Participate in incident response and problem management activities, working closely with other teams to investigate and resolve complex technical issues. Configure and troubleshoot hardware devices and provide technical support to users. The successful candidate will need to be able to handle a broad range of technical and customer service challenges, while working collaboratively with other teams to ensure the highest level of service quality and customer satisfaction. Preferred candidate profile Bachelors degree in computer science or related field Minimum 2 years in Server Administration environment Proven experience in triage, with the ability to quickly identify and resolve technical issues. Solid understanding of cloud platforms such as AWS, Azure, or Google Cloud. Experience with troubleshooting and technical support the following technologies Technical expertise and experience supporting Server infrastructure; Private Cloud / Public Cloud IaaS, PaaS, Hypervisors, Microsoft Server Operating System, Linux, End User / Modern Workplace Management and support; Microsoft Intune (EndPoint Manager), Windows / MAC Operating Systems, Office 365, Common off the Shelf Software (COTS) Server Platforms / Applications; Microsoft Exchange Server, Microsoft SQL Server, Azure Virtual Desktop, Citrix Server Strong customer service skills, with the ability to communicate technical information to non-technical customers Understanding of Service Desk processes and ideally ticketing systems (e.g. ConnectWise) Strong problem-solving and troubleshooting skills Ability to work independently and as part of a team Excellent communication and interpersonal skills Flexible schedule, with the ability to work evenings, weekends, and holidays as needed - rotating roster Ability to multitask and prioritize in a fast-paced environment Strong team player, with the ability to work collaboratively with other team members and support teams Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in the Chandigarh highly driven team members (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. Employees are rewarded with monthly team events, Employee of the Month, just to name a few of the perks

Position: IT Server Engineer Relevant Experience: 4+ Yrs Location: Hyderabad/Pune Shifts: Hybrid Model Shift Timings: 12 PM - 9 PM / 1 PM - 11 PM Basic Function: Responsible for managing the IT Server operations for Hyderabad Site Responsible for Operations, Incident and Problem Management for Server Domain This position will be the primary lead for all Hyderabad business support activities on server platform , interacting with business, vendors and IT teams in India & US. Monitors overall server platform performance, including accountability for problem identification and escalation Essential Functions: Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex problems within business committed SLAs L3 Escalation point for end user computing issues (Software/Hardware) from engineering perspective Understanding of Active Directory configuration, setup and other routine tasks Coordinating with core team for troubleshooting/installation related to antivirus server, DC, DNS and DHCP> Good understanding of messaging architecture fundamentals (MS Exchange) Hands on experience for administrating Storage devices (Dell EMC NAS, SAN etc), Backup solution (Rubrik) Virtual Environment (VM ware) Server hardware & RAID configuration Database clustering ( SQL) Insure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife Ensure timely closure of Annual Budgeting, Monthly Accruals to budget and define service level agreements with business partners Coordinate for Blackberry/smart devices configuration with US/India team Create and maintain documentation related to ISO 27001/ISO 20000 Work on Citrix and Azure VDI related issues Primary Internal Interactions Act as a SPOC for all internal & external audit and audit related requirements Work with IT procurement team to provide inputs related to server platform related procurement Primary External Interactions Monthly / quarterly performance reviews with vendors, who are providing technical / hardware support to MetLife Technical Skills: ITIL, MCSE/MCSA Preferably VMware certified Proficiency in MS-Visio, Project, PowerPoint and excel Citrix VDI Soft Skills(Mandatory): Excellent verbal and written communication skills ( English and Spanish) Understands how BPO operations are run and maintained Good negotiation and convincing skills Education Requirements B.E/B.Tech or equivalent course in IT Work Experience Requirements 6-7 years of experience with 3-4 in BPO/ITES environment Open for working in shifts aligned with US/India

About The Role Key Responsibilities Supporting and preserving the Virtual Desktop setup Manage Citrix Xen Desktop and Citrix XenApp environment Update Virtual machine images using available methods Maintain patch and vulnerability compliance across entire virtual desktop ecosystem. Provide operational support and requests for virtual systems. Perform problem management activities and tier-three support in problem / issue escalations. Citrix Xen Desktop Citrix XenApp Citrix DaaS Citrix MCS NetScaler Deep Windows 7/10/11OS knowledge Windows Server knowledge Basic network troubleshooting Basic application troubleshooting Proficient in a ticketing system Excellent written and verbal communication skills Ability to multi-task, prioritize, coordinate, work well under pressure and meet deadline Primary skills Citrix Admin Secondary skills XenApp Xendesktop Virtual desktop

Experience in IT Infrastructure with Citrix Desktop Virtualization Proficient in Citrix XenApp & Xendesktop, XenServer implementation and configuration Experience in Citrix Desktop Virtualization Experience in Citrix XenApp & Xendesktop, XenServer / ESXi / HyperV / Nutanix Experience in PVS/MVS/SF/License Server Desktop & Server Virtualization Understanding on storage and connectivity fundamentals Good Understanding of Active Directory, Group Policies, User Managements Work on Desktop & Server Virtualization along with L2 & SMEs. Work on major incidents and provide permanent fix Document RCAs of major incidents. Prepare POA and implement major changes in infra Work on incident / issues escalated by L2 team and provide permanent fix. Work on creating LUN, shared storage and mapped to Hypervisor. Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM 100% Fluency on English. Good verbal and Written Communication Good Team player work with senior team members, conduct technical session, mentoring L1 team members Ability to achieve the highest level of customer satisfaction. Self-motivated and Results oriented. Train L1 and other support team members. A demonstrated positive and proactive approach Expected to work US and UK shifts based on the organizational needs and be available to be on- call on a rotational basis including night shifts Overall 4-9 years of experience in managing IT Infra with Citrix Desktop Virtualization Good/Excellent Communication Skills (Speak, Read, Write) Team player, Self-Starter and resourceful Analytical & problem-solving skills Ability to achieve customer satisfaction Willingness to Continually Learn Team Player & People Management Skills Any Graduate in Information Technology

Job Title: End User Computing VDI Architect/Consultant Years of Experience: 8+ Years Work Location: Bangalore Notice Period - Bellow 30days or Immediate Design and architect enterprise Virtual Desktop Infrastructure (VDI) solutions using VMware Horizon, Citrix, and Azure Virtual Desktop (AVD). Develop scalable, secure, and high-performance virtual workspace environments to support business needs. Lead VDI strategy, integration, and automation efforts across hybrid and multi-cloud environments. Provide technical guidance, performance optimization, and troubleshooting expertise for complex deployments. Collaborate with stakeholders to define roadmaps, security policies, and best practices for VDI ecosystems. Roles & Responsibilities: Design, implement, and manage Virtual Desktop Infrastructure (VDI) solutions using VMware Horizon, Citrix Virtual Apps and Desktops (CVAD), and Azure Virtual Desktop (AVD) across global environments. Install, configure, and administer VMware Horizon View components (Connection Server, Security Server, and Composer Server) , Citrix Delivery Controllers, StoreFront, and Netscaler , and AVD session hosts and management components . Configure and provision automated desktop pools, Linked Clones, Machine Creation Services (MCS), and Windows 365 Cloud PCs for seamless end-user experiences. Optimize user profile management using VMware DEM, Citrix Profile Management, FSLogix, and Azure AD for performance and persistence. Monitor and tune the performance of Horizon, Citrix, and AVD environments using vCenter, Citrix Director, Citrix ADM, Azure Monitor, and Log Analytics . Troubleshoot virtual desktop issues, including application virtualization challenges using VMware ThinApp, Citrix App Layering, and MSIX App Attach . Leverage PowerShell, Terraform, and automation tools to streamline VDI deployments, configurations, and issue resolution. Analyze system and event logs in Horizon Console, Citrix Studio, and Azure Virtual Desktop Insights to identify potential issues and optimize system performance. Conduct network performance analysis using Wireshark, Citrix HDX Monitor, and Azure Network Watcher to troubleshoot latency and connectivity issues. Perform software, driver, and patch updates using VMware vSphere Update Manager, Citrix PVS/MCS, and Microsoft Endpoint Manager to ensure compatibility and security. Conduct root cause analysis for recurring VDI performance and stability issues and define best practices for long-term optimization and reliability. Requirements: Requirements VDI Architect (Horizon, Citrix, AVD) Bachelors degree in computer science, Information Technology, or equivalent experience. Minimum 5 years of experience managing and troubleshooting VMware Horizon, Citrix Virtual Apps and Desktops (CVAD), and Azure Virtual Desktop (AVD) environments. Extensive knowledge of virtualization (VMware vSphere, Citrix Hypervisor, Azure Hyper-V), networking, and storage technologies. Strong expertise in diagnosing and troubleshooting VMware ESXi/vSphere, Horizon View, Citrix Delivery Controllers, StoreFront, Citrix PVS/MCS, and AVD session hosts. Proficiency in remote display protocols , including PCoIP, Blast Extreme, Citrix HDX, and RDP. PowerShell scripting experience for automation and troubleshooting across Horizon, Citrix, and AVD environments. Expertise in high availability (HA) architecture and load balancing , including VMware DRS clusters, Citrix Netscaler, and Azure Load Balancer. In-depth knowledge of installing, configuring, and administering VMware Horizon (Connection Server, Security Server, Unified Access Gateway), Citrix CVAD components, and AVD management tools. Strong understanding of network configuration, authentication (AD, ADFS, SAML, MFA), and integration with cloud identity providers. Hands-on experience troubleshooting virtual desktop issues, including performance bottlenecks, application delivery, and session management. Experience in application virtualization and layering , including VMware ThinApp, Citrix App Layering, and MSIX App Attach. Excellent analytical and problem-solving skills with the ability to conduct root cause analysis and performance tuning. Strong communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. Certifications: VMware VCP (mandatory), Citrix CCP-V or CCA-V (preferred), Microsoft Azure Virtual Desktop Specialty or MCSA (advantageous). Regards, Ipshita Saha Talent Acquisition Specialist Norwin Technologies IPSHITA SAHA | LinkedIn

In this position, you will be part of a team that maintains geographically disperse server and virtualized infrastructures, maintain and improve system performance, secure systems, interact with end users, upgrade systems, constantly update job knowledge, implement updates to internally developed software, document infrastructure, protect organization s value and mentor junior staff. The environment is a 24x7x365 real time service model, so dedication to the job and attention to detail is required. You may be required to be part of an on-call rotation, and some travel including international may be required in the course of your job. We are seeking a highly motivated and qualified individual to join our Citrix team and support elements of Teleperformance s Citrix server environment in multiple datacenters both domestically and internationally.

Feather Thread Corporation is looking for Citrix Administrator to join our dynamic team and embark on a rewarding career journey. Office Management:Oversee general office operations, including maintenance of office supplies, equipment, and facilities Manage incoming and outgoing correspondence, including mail, email, and phone calls Coordinate meetings, appointments, and travel arrangements for staff members as needed Administrative Support:Provide administrative support to management and staff, including scheduling meetings, preparing documents, and organizing files Assist with the preparation of reports, presentations, and other materials for internal and external stakeholders Maintain accurate records and databases, ensuring data integrity and confidentiality Communication and Coordination:Serve as a point of contact for internal and external stakeholders, including clients, vendors, and partners Facilitate communication between departments and team members, ensuring timely and effective information flow Coordinate logistics for company events, meetings, and conferences Documentation and Compliance:Assist with the development and implementation of company policies, procedures, and guidelines Maintain compliance with regulatory requirements and industry standards Ensure proper documentation and record-keeping practices are followed Project Support:Provide support to project teams by assisting with project coordination, documentation, and tracking of tasks and deadlines Collaborate with team members to ensure project deliverables are met on time and within budget

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

As a Sr. Data Engineer at Micron Technology Inc., you will be a key member of a cross-functional team responsible for developing and growing Micron s methods and systems for extracting new insight for our expanding data streams. You will be collaborating with data scientists, engineers, technicians and data mining teams to design and implement systems to extract data from Micron s business systems, transforming it into an actionable format, and as needed, creating dynamic presentation layers for use by high-level engineers and managers throughout the company. You will be creating new solutions, as well as, supporting, configuring, and enhancing existing solutions. Responsibilities and Tasks Understand the Business Problem and the Relevant Data Maintain an intimate understanding of company and department strategy Translate analysis requirements into data requirements Identify and understand the data sources that are relevant to the business problem Develop conceptual models that capture the relationships within the data Define the data-quality objectives for the solution Be a subject matter expert in data sources and reporting options Architect Data Management Systems Leverage understanding of the business problem and the nature of the data to select appropriate data management system (Big Data, OLTP, OLAP, etc.) Design and implement optimum data structures in the appropriate data management system (Hadoop, Teradata, SQL Server, etc.) to satisfy the data requirements Plan methods for archiving/deletion of information Develop, Automate, and Orchestrate an Ecosystem of ETL Processes for Varying Volumes of Data Identify and select the optimum methods of access for each data source (real-time/streaming, delayed, static) Determine transformation requirements and develop processes to bring structured and unstructured data from the source to a new physical data model Develop processes to efficiently load the transform data into the data management system Prepare Data to Meet Analysis Requirements Work with the data scientist to implement strategies for cleaning and preparing data for analysis (e.g., outliers, missing data, etc.) Develop and code data extracts Follow best practices to ensure data quality and data integrity Ensure that the data is fit to use for data science applications Qualifications and Experience: 5+ years developing, delivering, and/or supporting data engineering, advanced analytics or business intelligence solutions Ability to work with multiple operating systems (e.g., MS Office, Unix, Linux, etc.) Experienced in developing ETL/ELT processes using Apache Ni-Fi and Snowflake Experienced in Cloud based solutions using AWS/AZURE/GCP. Significant experience with big data processing and/or developing applications and data sources via Spark, etc. Understanding of how distributed systems work Familiarity with software architecture (data structures, data schemas, etc.) Strong working knowledge of databases (Oracle, MSSQL, etc.) including SQL and NoSQL. Strong mathematics background, analytical, problem solving, and organizational skills Strong communication skills (written, verbal and presentation) Experience working in a global, cross-functional environment Minimum of 2 years experience in any of the following: At least one high-level client, object-oriented language (e.g., C#, C++, JAVA, Python, Perl, etc.); at least one or more web programming language (PHP, MySQL, Python, Perl, JavaScript, ASP, etc.); one or more Data Extraction Tools (SSIS, Informatica etc.) Software development Ability to travel as needed

Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. You will bring Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson. Good Communication & trouble-shooting skills. 3-7 years of relevant in IP Domain

Key Responsibilities Database Management & Administration Design, configure, and maintain AWS RDS (PostgreSQL, MySQL, SQL Server), Microsoft SQL Server, and MongoDB databases. Ensure high availability, performance, and scalability of all databases Implement backup and disaster recovery strategies, including point-in-time recovery (PITR) and failover mechanisms. Monitor and optimize database performance using tools like AWS CloudWatch, SQL Profiler, and MongoDB Atlas Performance Advisor Manage database provisioning, patching, and version upgrades in production and non-production environments Security & Compliance Enforce data security best practices , including encryption, access controls (IAM, RBAC), and compliance with HIPAA and other healthcare regulations Perform regular security audits and vulnerability assessments using tools like AWS Security Hub and Tenable Implement and maintain database auditing, logging, and monitoring to detect and prevent unauthorized access Optimization & Automation Analyze and optimize query performance, indexing strategies, and database schema design. Automate database maintenance tasks using Terraform, AWS Lambda, PowerShell, or Python scripts. Work with DevOps to integrate CI/CD pipelines for database changes (e.g., Flyway, Liquibase). Optimize storage and resource utilization in AWS to reduce costs while maintaining performance Collaboration & Support Work closely with DevOps, Engineering, and Security teams to ensure database reliability and security. Provide guidance and best practices to developers on database design, indexing, and query performance tuning. Support application teams with troubleshooting, query optimization, and data modeling. Participate in on-call rotation for database-related incidents and outages. Required Qualifications & Experience