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1.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 3 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 3 weeks ago
3.0 - 7.0 years
12 - 16 Lacs
bengaluru
Work from Office
Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and ...
Posted 3 weeks ago
5.0 - 10.0 years
7 - 14 Lacs
bengaluru
Work from Office
Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and ...
Posted 3 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
hyderabad
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 3 weeks ago
5.0 - 10.0 years
12 - 22 Lacs
vadodara
Work from Office
Responsibilities: Manage and monitor the Citrix DaaS and VDI environment, including Cloud Connectors, StoreFront, DaaS Cloud, Licensing, and Provisioning Services. Deploy, update, and stream Citrix applications using Numecent Cloudpaging virtualization technologies. Optimize the performance, availability, and security of Citrix systems and applications. Troubleshoot and resolve issues related to Citrix connectivity, authentication, policies, profiles, printing, and end user experience. Document Citrix processes, procedures, and best practices. Collaborate with other IT and engineering business teams and vendors to ensure the compatibility and integration of Citrix solutions. Provide technica...
Posted 3 weeks ago
10.0 - 15.0 years
20 - 25 Lacs
hyderabad
Work from Office
Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all cust...
Posted 3 weeks ago
8.0 - 10.0 years
7 - 11 Lacs
hyderabad
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...
Posted 3 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
bengaluru
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 3 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 3 weeks ago
15.0 - 20.0 years
13 - 17 Lacs
noida, hyderabad, chennai
Work from Office
Role Overview: We are looking for an experienced Solution Architect specializing in End User Computing (EUC) to join our dynamic IT team. The ideal candidate will have strong hands-on experience with technologies such as Microsoft Intune, Nexthink, VDI management, AI, Automation etc. The candidate will play a critical role in designing, implementing, and optimizing secure, scalable, and efficient end-user environments for a global workforce. You will architect end-to-end digital workplace strategies that support seamless collaboration, enhanced productivity, and exceptional employee experiences, whether users are in-office, remote, or hybrid. This is a vital role that combines deep technical...
Posted 3 weeks ago
10.0 - 20.0 years
22 - 27 Lacs
noida
Work from Office
Hiring Senior Infrastructure Engineer with 10+ yrs exp in managing Windows/Linux servers, VMware, Azure/AWS, AD, O365, Citrix, SAN/NAS, Backup & DR. Role includes L2/L3 support, infra automation, monitoring, compliance & mentoring juniors. Required Candidate profile IT/CS graduate with 10+ yrs in banking infra mgmt. Skilled in security, DR, VDI, cloud & compliance. Certs: MCSA/MCSE, VCP, Azure/AWS, Citrix, Cisco, ITIL. Strong communication & 24/7 support ready
Posted 3 weeks ago
5.0 - 8.0 years
3 - 6 Lacs
hyderabad
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 3 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
pune
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...
Posted 3 weeks ago
8.0 - 10.0 years
7 - 11 Lacs
hyderabad
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...
Posted 4 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 4 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 4 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 4 weeks ago
8.0 - 10.0 years
7 - 11 Lacs
visakhapatnam
Work from Office
Location:- PAN INDIA EXP:- 10+ Job Title: VMware VCF Engineer / NSX-T Specialist Job Description:We are seeking a skilled and hands-on VMware Cloud Foundation (VCF) Engineer with strong expertise in NSX-T and core VMware technologies. The ideal candidate will have direct experience implementing and managing VCF environments, as well as a deep understanding of vSphere components, networking, and virtualization best practices. Must-Have Skills: VCF (VMware Cloud Foundation) Implementation and Migration experience NSX-T Configuration, management, and troubleshooting vSphere Ecosystem: o vCenter Server o ESXi Hosts o vSAN Deployment and performance tuning Routing Protocols Including BGP and gene...
Posted 4 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
chennai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...
Posted 4 weeks ago
8.0 - 10.0 years
9 - 13 Lacs
visakhapatnam
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Detailed JD Should have good exposure in Managing of Multiple Virtualized Infrastructure (ESXi ). Implemented & Maintained Infrastructure: vSphere Client, ESXi, vCenter, HA, DRS, vMotion, svMotion, NAS, SAN, vSAN, VSS, DVS, NSX, Snapshots, Templates etc. Should have Handson experience on Various VMware Tools Should be able to guide and assist team in upgrading VMWare Infra. Should be able to lead and mitigate complex server issues. Responsible for RCA preparation Responsible to review all implement the same. Responsible on planning and imple...
Posted 4 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
hyderabad
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 4 weeks ago
3.0 - 5.0 years
3 - 6 Lacs
thane
Work from Office
Hands on Experience in Data Centre infrastructure- Servers, Storages & Backup Hands on Experience in Managing large scale VMware Infrastructure Good experience in Windows, DNS, Active Directory and group Polices Certified in Windows/ VMware Good Analytical and problem solving skills Good knowledge about system and application monitoring tools, Automation Tools Experience in any Remote Management Tools for Software upgrades and Patch Management Experience in backup software & Integration Knowledge in Windows Active Directory, DNS, Group Policies & Patch Management Knowledge in any VDI solution- Citrix/ VMware Horizon Hands on Experience in Managing large scale Backup Management tool- Commvaul...
Posted 4 weeks ago
8.0 - 13.0 years
20 - 30 Lacs
hyderabad, pune, delhi / ncr
Hybrid
Deploy and manage VMware vSphere/ESXi environments and Broadcom. Optimize performance, integrate with AWS/Azure, implement disaster recovery solutions, and troubleshoot VMware and Citrix issues. Automate tasks using Python or PowerShell scripting. Required Candidate profile 7+ yrs VMware Vsphere VMware Horizon experience with strong cloud integration, and troubleshooting skills. VCP preferred. Proficient in powerShell, solid networking and storage knowledge.
Posted 4 weeks ago
2.0 - 6.0 years
0 Lacs
noida, uttar pradesh
On-site
As an ideal candidate for this position, you must have experience in International Voice Support, along with excellent communication skills. Your responsibilities will include handling escalated calls from the L1 team efficiently and ensuring timely resolution of tickets within the agreed SLA. It is essential to maintain high quality standards, adhere to regulatory requirements and company policies, and provide a positive customer experience through defined resolution rates and minimum average handling time. Additionally, you should have hands-on experience in handling Mobility related Applications, Desktop/General system issues, troubleshooting Outlook, VPN, Citrix, VDI related problems, an...
Posted 1 month ago
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