231 Vdi Jobs - Page 3

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience:1-3 Years.

Tools: Flexera admin studio, PSADT (Power shell deployment tool kit),App- V , Advanced installer tools deep & Through knowledge. Re-packaging legacy setup applications using InstallShield. Created .MSI applications (Windows Installer setups), MST (Transforms) using InstallShield. Creating Custom Actions in MSI packages using VB Scripts and Batch scripts & deep Knowledge on custom and standard actions. Good Knowledge in Orca, MSI & Windows Installer Technology and ServiceNow. Detailed knowledge of Windows Registry. Working on PSADT to deliver the package/application. Application Deployment Client health Management Knowledge of how to interpret SCCM/MEM log files. Run the monthly deployment reports. App integration and deployment using SCCM and Intune deployment tools. Driver packages creation using PSADT Tools. Application Deployment Client health Management Knowledge of how to interpret SCCM/MECM log files. Run the monthly deployment reports. Application Rationalization etc. Mandatory Skills: Application Packaging - Windows. Experience: 3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Windows Server Admin. Experience: 5-8 Years.

BE/Btech, Graduate in Computer Science or equivalent Experience: PATCHING & SOFTWARE DISTRIBUTION MANAGEENGINE PLUS L2/L3 Job Title Patch Management & Software Distribution Proposed Grade Band B2/B3 Primary Skill (Technical Skill) EUC/VDI Secondary Skill (at least one) ManageEngine/Imaging/Mobility Educational Qualifications BE/Btech, Graduate in Computer Science or equivalent Experience Level 4 - 8 Years Experience: Job Description 4-8 years of experience in Desktop engineering Background and experience in large distributed desktop estate Hands on experience in ManageEngine plus Hands on experience in Software distribution, Patch Management using ManageEngine Ability to handle end to end patch management process Knowledge on operating system deployment (OSD) Ability to resolve complex technical issues related to Software distribution and Patch management. Create custom scripts for gathering the inventory from clients. Test and release of applications and Patches using ManageEngine. Automation experience on Patch remediation. Ability to create power shell scripts. Experience on ManageEngine client remediation. Knowledge on Active Directory and group policies. SLA adherence for patch management Hands on experience on deploying out of band patches and achieving compliance within the agreed Service levels. Ability to generate custom reports using SQL queries. Should be able to set various access controls on the ManageEngine console, Managing the ManageEngine database and performance tuning Compliance reporting on patching Excellent communication and presentation skills Ability to interface with the customer and provide solutions Should be able to resolve the tasks escalated by L1 and L2 teams. Experience in incident change and release management processes Excellent troubleshooting skills Knowledge on ManageEngine Infrastructure is a must. Experience on Incident, Request, Change and problem management. Knowledge on ITIL processes. Good to have Team lead experience Good to have Certification in ManageEngine Good to have- ManageEngine Infrastructure knowledge Good to have - knowledge on MDT, Active directory and related components Mandatory Skills: Software Distribution & Patch management. Experience: 3-5 Years.

Nexthink Consultant with expertise in Dashboards & Infinity. Strong skills in analytics, reporting, and end-user experience monitoring required. Exp with Nexthink Infinity is a must. Design & implement Nexthink solutions using SCCM & VDI technology.

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Role Overview: We are looking for an experienced Solution Architect specializing in End User Computing (EUC) to join our dynamic IT team. The ideal candidate will have strong hands-on experience with technologies such as Microsoft Intune, Nexthink, VDI management, AI, Automation etc. The candidate will play a critical role in designing, implementing, and optimizing secure, scalable, and efficient end-user environments for a global workforce. You will architect end-to-end digital workplace strategies that support seamless collaboration, enhanced productivity, and exceptional employee experiences, whether users are in-office, remote, or hybrid. This is a vital role that combines deep technical knowledge with a passion for improving user experience, enabling flexible work, and integrating emerging tools like AI, analytics, and automation into the digital environment. Key Responsibilities: Design and implement end-user computing solutions including but not limited to Intune, Nexthink and Virtual Desktop Infrastructure (VDI) etc. Architect and deploy automated workflows to improve EUC operations and management. Provide strategic guidance and technical leadership for EUC-related projects and initiatives. Analyze enterprise trends and future business needs to develop architecture roadmaps, service blueprints, and endpoint standards. Collaborate with cross-functional teams to deliver scalable and secure desktop and device management solutions. Ensure compliance with organizational security policies and standards. Deliver high-quality documentation for architecture designs, configurations, and operational processes. Required Skills & Experience: Minimum 15 years of overall IT experience with at least 5 years in a solution architect role focused on end-user computing. Hands-on expertise with Microsoft Intune and modern device management strategies. Experience using Nexthink for DEX monitoring and analytics. Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights. Strong background in VDI environments design, deployment, and support. Proven ability in automation of EUC tasks using scripting and AI-based tools. Strong troubleshooting and analytical skills. Excellent communication and documentation skills. r1rcm.com Facebook

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationShould be comfortable for 24x7 support.Role Description - Citrix AdminKey Responsibilities - Perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations Providing end-user support related to VDI Creating SOPs for known issues. Stay up to date with new Citrix, Azure and AWS features which can be implemented for improvements and optimizations Provide value Adds and Identify opportunities for improving performance and efficiency of Citrix DaaS environments Experience in Creation and maintenance of VDI master images Experience in Creation and maintenance of Machine Catalogs and Delivery Groups Citrix Monitor for performance and monitor event alerts and take appropriate action Must have an extensive working experience with Machine Creation Services (MCS) in a VDI environment Patch Management in VDI environment Implement new desktop systems according to documented plans and published change control processes Incident, Problem and Change Management Technical Experience - Experience with Citrix DaaS Administration on Microsoft Azure and AWS Hands-on experience on Public Cloud:Azure & AWS Strong understanding of Citrix Virtual Apps and Desktops, Citrix DaaS, and Citrix Workspace Proficiency in Microsoft Azure, AWS, Azure Virtual Desktop Deployment, management, and optimization of Citrix Desktop as a Service (DaaS) on Microsoft Azure & AWS Design, deploy, and manage Citrix DaaS solutions on Microsoft Azure & AWS Configure and optimize virtual desktop environments in line with the organizational needs Ensure high availability and scalability of Citrix DaaS deployments Monitoring Citrix DaaS environments Good technical troubleshooting skills for Citrix DaaS on Azure and AWS Lifecycle management and upgrades of Citrix products Evaluating interdependencies on Citrix products before rolling out upgrades Proficient knowledge and working of Citrix FAS Design, deploy, and manage Citrix Storefronts Ensure secure implementation and best practices for Citrix virtual Apps & desktop environments. Citrix DaaS Image Management on Azure Citrix DaaS image Management on AWS Professional Attributes-Citrix Daas, Cirix Virtual Apps and Desktop Educational QualificationA 15-year full-time education is required. Additional InformationBelow to be excluded while Job Postings on Portals/SNS sites. Total years of Experience - 4-5 yearsRelevant years of Experience - 4-5 YearsTarget Companies:(If any) Keywords for searching:Citrix, Citrix Virtual Apps and Desktop Administration, Citrix DaaS Qualification 15 years full time education

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : VMware Horizon Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in a variety of tasks that ensure the smooth operation of production and development systems. Your typical day will involve providing technical support and maintenance for software products, both remotely and onsite. You will work on configured services across various platforms, addressing issues as they arise and ensuring that all systems operate within defined models and processes. Your role will also include troubleshooting hardware and software problems, implementing technology solutions, and collaborating with team members to enhance system performance and reliability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Horizon.- Strong understanding of virtualization technologies and their applications.- Experience with troubleshooting and resolving issues related to server and network configurations.- Familiarity with operating system-level support across various platforms.- Ability to implement and maintain software solutions from various vendors. Additional Information:- The candidate should have minimum 3 years of experience in VMware Horizon.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities Provide advanced L2 support for server, virtualization, and desktop infrastructure. Design, create, and optimize Group Policies and global IT policies across multi-domain environments. Hands on knowledge and experience working on Windows OS (Client OS and Server OS) Hands on knowledge and experience on Active Directory, Azure Administration, O365 Administration. Manage and support Windows Servers , including installation, configuration, and maintenance. Work extensively with virtualization platforms such as Hyper-V and VMware . Configure and manage VDI solutions , especially using VMware Horizon . Set up and maintain Remote Desktop Services , including complex multi-user environments. Perform image refresh, deployment, and configuration of Thin Clients . Manage backup and disaster recovery solutions using Veeam . Collaborate with internal and external teams to support IT infrastructure for multiple clients. Maintain documentation for configurations, procedures, and changes. Required Skills: Proven experience in L2 IT Infrastructure Support Hands-on expertise in MSP environments and multi-client infrastructure management Strong understanding of Group Policy , Active Directory , DNS , and DHCP Proficient in VMware , Hyper-V , Horizon View , and overall virtualization technologies Experience with Veeam Backup & Replication In-depth knowledge of Remote Desktop Services and Thin Client configuration & image deployment Excellent communication, problem-solving, and documentation skills

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: 3- 4 years of experience with VMware Horizon, Vmware vCenter, ESXi Administratation, Troubleshooting of VDI/vDesk machines(win10&11 OS), Server Hardware experience using and configuring Dell, Supermicro, Lenovo servers & exp PowerShell Scripting, 5+ years of virtual server administration experience in a large enterprise environment including: Expert level knowledge of VMware Horizon or other large scale VDI platforms Scope, Design & Implement VMware Horizon based VDI Deployment Scope, Implement, configure & manage Microsoft Cloud PCs (Windows 365)using Intune and Azure VMware vSphere ESX 7.x or higher (other virtualization technology experience is a plus) Good working knowledge of adjacent VMware products (VCF, vROPs, vRA, NSX etc) Scripting and automation using powerCLI, Ansible, or other programming languages Windows 10, 11 or Ubuntu guest OS experience a plus VMware Security Hardening best practices Other vendor solution expertise such as Citrix or Microsoft Windows365 a plus Excellent communication (verbal and written) and interpersonal skills Hardware experience using and configuring Dell, Supermicro, Lenovo servers Minimum Qualifications: 4+ years of IT-related work experience with a Bachelor's degree. OR 6+ years of IT-related work experience without a Bachelor’s degree. Physical : Frequently transports and installs equipment up to 20 lbs. Bachelors / Masters degree in any stream LocationHyderabad/Bangalore Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Citrix VDI Admin Your key responsibilities Provide Level 3 (SRE) operational support for the customer s VDI products and services Support in the recruitment, provision and management of Level 2 and Level 3 global teams to support the customer s ngVDI 24 x 7 follow-the-sun environment Manage and run production environments that deliver the customer s ngVDI products Maintain and execute all DR activities in support of in scope products Partner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products. This is both to underpin the delivery of core business applications and to support the ability to serve our clients and to create revenue Apply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under support Available for an on-call rota to cover incident management out of hours / weekend Adheres to and promotes the Company values and ethical framework Your skills and experience A background in SRE or DevOps in Virtualisation technologies, ideally Citrix and Nutanix Experience supporting large organizations in globally diverse locations Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems At least three years experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments At least three years experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like: Systrack, New Relic and Citrix Analytics At least two years experience setting up, configuring and implementing Virtualization products

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: MSSQL Database Admin. Experience5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: IT Operations Management. Experience3-5 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Cloud-Virtual Desktop Infrastructure-VDI. Experience5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Network Data Admin. Experience3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Vmware VDI. Experience5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration, Citrix ADC (NetScaler) Adminis, Services (MCS)Citrix Machine C Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of virtualization technologies and their application in business environments.- Experience with troubleshooting and resolving application issues in a timely manner.- Familiarity with scripting languages to automate routine tasks.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

GENERAL FUNCTION: We are currently looking for an End User Support Technician to support our MFSG India Corporate office users. In this role, you will provide premium support to all our end usersin MFSG India and white glove treatment for our executives. You will also be responsible for the deployment of various software packages to our end user devices through SCCM, and setup & maintenance of corporate laptop hardware for MFSG India users. Duties / Responsibilities: • Provide White glove service & support in all interactions with ELT (Executive Leadership Team) and SLT (Senior Leadership Team), and their administration staff while prioritizing value and urgency. • Provide IT support for on-site events and meetings including site setup, testing, coordination with venue IT/AV contacts and stand-by support. • Support for the End User Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support • Collaborate with IT teams and SMEs to ensure timely troubleshooting and resolution of technical and functional issues. • End User Support (Software/Hardware) o AD/O365 account support o Microsoft Authenticator MFA o Desktops o Laptops o MFP (Multi-Function Printers) o Tablets (Android / IPads) o VDI (Virtual Desktops) o Hardware Asset Management o Refurbishment o Shipping/Receiving o Inventory Management • Support for Operating System, base load software, MS Office suite and other business applications • Access related issues with password, security, application configuration and troubleshooting, and general inquiries • Research questions using available resources advising users on appropriate action; provide adequate training to end users. • Follow standard EUS and IT Security procedures and log all interactions in the ITSM system. • CMDB asset management • Management, maintenance, and deployment of desktop images. • Familiarity with basic networking to troubleshoot Network and Telecom related issues at our India Office. • Identify and escalate situations to various IT Teams if technically complex or if it requires urgent attention. • Own key initiatives and drives through completion with minimal supervision. • Motivated and enthusiastic with Great Personal skills • Perform other duties as assigned. EXPERIENCE • Experience in End User Support /IT Support/Service Desk Roles. • Experience with deployment tools (SCCM, PDQ, Altiris, etc.) • Experience managing and maintaining desktop images. • Experience supporting executives is preferred. SKILLS • The ability to manage and articulate complex issues. • Strong background in Microsoft Windows Active Directory & Microsoft 365 Environments. • Experience leveraging geographically diverse and offshore IT support teams. • Excellent Oral communication (customer interaction, requirements analysis) • Experience troubleshooting corporate desktop hardware and software. • Understanding of networking fundamentals & troubleshooting such as TCP/IP, DHCP, and DNS protocols.

Responsibilities: * Manage RADIA environment on Linux platforms using VDI technology with RHEL/Ubuntu/Debian OSes. * Collaborate with cross-functional teams to ensure system availability and performance optimization.

We are looking for a skilled Citrix Administrator with 5 to 7 years of experience in Citrix technologies. The ideal candidate should have hands-on experience with NetScaler firmware upgrade, certificate renewal, and troubleshooting. This position is based in Pune and Hyderabad. Roles and Responsibility Manage core infrastructure evergreening and migrations. Administer VDI within Azure and Windows desktop OS hosted in a virtual environment. Troubleshoot Appsense setting up environment configurations and migrate Appsense infra server. Deploy applications and patches via SCCM and ensure compliance. Work with PowerShell scripting and other reporting tools for Citrix technologies. Collaborate with multiple stakeholders across the globe, including senior management. Job Expertise in Citrix XenDesktop and XenApp. Hands-on experience with on-prem environment version migration. Knowledge of Server Operating systems like Windows Server 2012/2016. Significant knowledge of Server Virtualization, Hypervisor, VMware ESXi, vCenter, SQL Database, SAN storage, and Networking. Good understanding of ITIL Agile processes and DR technologies. Excellent verbal and written communication skills. Willingness to work 24x7. Knowledge of monitoring infrastructure via various monitoring and ing tools like SCOM and SPLUNK.