Category Lead EV Field Issue Hero Moto Corp

5.0 - 9.0 years

0 Lacs

haryana

On-site

Role Overview: As a Category Lead-EV Field Issues at Hero Motocorp, you will play a crucial role in managing market issues efficiently, reducing warranty claims and costs of electrical & electronics proprietary parts, driving DFMEA/PFMEA practices, resolving base model and aftermarket issues, and ensuring 360-degree customer satisfaction. Your day-to-day responsibilities will involve coordinating and aligning with multiple stakeholders, analyzing field issues, vehicle telematics data, and customer feedback, managing base model issues, and complying with quality parameters. Key Responsibilities: - Manage the Market issues efficiently including monitoring & improving Market Response Time and W...

Posted 3 months ago

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Category Lead EV Field Issue Hero Moto Corp

4.0 - 8.0 years

0 - 0 Lacs

haryana

On-site

As a Lead E&E Proprietary Parts at Hero Motocorp, you will be reporting to the Section Head EV Supplier Evaluation and be a part of the EV Quality team within the Quality Function. Your primary role will involve ensuring Quality Assurance and Field failures control for New and Regular Models Electrical & Electronics Parts. You will act as the voice of the customer in managing market issues related to Electrical Design and suppliers for quick resolution, horizontal deployment, and Base Model Issue resolution in upcoming Models. Your responsibilities will include root cause identification, timely VTR closure, and implementing preventive actions to address customer/field-reported issues. You wi...

Posted 5 months ago

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