Lead Assistant Manager EXL IT service management

4.0 - 6.0 years

0 Lacs

gurgaon, haryana, india

On-site

Job Description Position Title, Responsibility Level LAM/Manager- Business Analyst (BA) Function CDO Reports to Project Lead / Solution Consultant Permanent/ Temporary Permanent Span of Control IC role Location Noida / Gurgaon Basic Function Work with business to understand existing operations Document existing process maps, create process flows Interact with technical SME's and help navigate as-is process flows Identify the transformation opportunities in existing operations Document functional and process designs Work with business and technical teams to firm up the CBA for the transformation Strong interpersonal skills and extremely resourceful Able to derive actions and lead the team on path to achieve those Proven ability to solve problems creatively Good stakeholder management and ability to connect with business SME to process owners Essential Functions Possess excellent business acumen Works with business to identify opportunities for improvement in business operations and processes Interacts with business stakeholders and client business subject matter experts in order to understand their requirements and map as-is process Gather, document and analyze business needs and requirements Create documentation and user manuals Primary Interactions Business SME of internal and external client Client business sponsors and stakeholder Project Lead Solution Consultant BU Head Business Head Client Organizational Relationships Reports To : Project Lead Supervises : Individual Contributor Skills Technical Skills Excellent Number orientation (MS Excel/VB Skills) and good knowledge of PowerPoint Process Specific Skills Good organizing skills and ability to work independently with strict deadlines Strong Auditing skills and eye for detail Effective planning and prioritizing abilities to execute everyday responsibilities Strong business acumen Soft skills (Desired) Good Communication skills and written English skills Soft Skills (Minimum) Good written English and Comprehension skills Education Requirements A graduate/post graduate qualification in any stream Work Experience Requirements 4-6 years of related experience Annexure: Acknowledgement (acknowledge that the information contained in this document is factual and complete) ___________________________________ ___________________________________________ ____________________________ Candidate Supervisor/Manager Date

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