Key Responsibilities : - Integration of user-facing elements developed by front-end developers. - Build efficient, testable, and reusable PHP modules. - Solve complex performance problems and architectural challenges. - Integration of data storage solutions. Skills And qualifications : - Strong knowledge of PHP web frameworks {such as Laravel, database management. - Understanding the fully synchronous behavior of PH. - Understanding of MVC design pattern. - Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS. - Knowledge of object-oriented PHP programming. - Understanding accessibility and security compliance. - Strong knowledge of the common PHP or web server exploits and their solution. - Understanding fundamental design principles behind a scalable application. - User authentication and authorization between multiple systems, servers, and environment. - Integration of multiple data sources and databases into one system. - Familiarity with the limitations of PHP as a platform and its workaround. - Creating database schemas that represent and support business processes. - Familiarity with SQL/NoSQL databases and their declarative query language. - Proficient understanding of code versioning tools, such as Gi.

Location : Remote. Experience : 12+ years. Role Expectations : - Design, develop, and maintain interactive dashboards and reports using Power BI. - Create and optimize data models, including star/snowflake schemas. - Develop complex DAX calculations and KPIs to drive business insights. - Integrate data from various sources (SQL Server, Excel, SharePoint, APIs, etc.) - Collaborate with business stakeholders to gather requirements and translate them into technical solutions. - Perform data validation and troubleshooting to ensure accuracy and performance. - Implement row-level security and user-based data access strategies. - Provide guidance on Power BI governance, best practices, and self-service analytics models. - Maintain data refresh schedules and monitor report performance. - Work with cross-functional teams including data engineers, analysts, and business users. Qualifications : - 12+ years of hands-on Power BI development. - Advanced DAX and data modeling expertise. - Experience with Power Query/M Language. - Strong dashboard and visualization design skills. - Power BI Service and Power BI Report Server knowledge. - Row-level security and gateway configurations. - Familiarity with Power BI REST API and embedding techniques. - Proficient in writing complex T-SQL queries, stored procedures, views, and functions. - Data extraction, transformation, and integration using SQL. - Experience with large datasets and performance tuning.

Location : Remote. Experience : 12+ years. Role Expectations : - Design, develop, and maintain interactive dashboards and reports using Power BI. - Create and optimize data models, including star/snowflake schemas. - Develop complex DAX calculations and KPIs to drive business insights. - Integrate data from various sources (SQL Server, Excel, SharePoint, APIs, etc.) - Collaborate with business stakeholders to gather requirements and translate them into technical solutions. - Perform data validation and troubleshooting to ensure accuracy and performance. - Implement row-level security and user-based data access strategies. - Provide guidance on Power BI governance, best practices, and self-service analytics models. - Maintain data refresh schedules and monitor report performance. - Work with cross-functional teams including data engineers, analysts, and business users. Qualifications : - 12+ years of hands-on Power BI development. - Advanced DAX and data modeling expertise. - Experience with Power Query/M Language. - Strong dashboard and visualization design skills. - Power BI Service and Power BI Report Server knowledge. - Row-level security and gateway configurations. - Familiarity with Power BI REST API and embedding techniques. - Proficient in writing complex T-SQL queries, stored procedures, views, and functions. - Data extraction, transformation, and integration using SQL. - Experience with large datasets and performance tuning.

What you work : Robot Framework Development : - Lead the design and development of scalable and maintainable automation frameworks using Robot Framework, with a specific focus on RAN and Core technologies. - Collaborate with cross-functional teams to understand RAN and Core testing requirements and implement effective automation strategies. Python Programming : - Leverage your proficiency in Python programming to create efficient and effective automation scripts within the Robot Framework, addressing RAN and Core testing needs. - Stay informed about the latest trends and best practices in Python and Robot Framework development. RAN and Core Testing : - Develop and execute automated tests for RAN and Core components, ensuring comprehensive coverage and reliability. - Collaborate with RAN and Core engineers to understand technical specifications and testing requirements. Continuous Integration and Deployment : - Implement and maintain automated build and deployment processes using Robot Framework for RAN and Core testing. - Integrate test automation into the continuous integration pipeline for efficient and timely feedback. Team Leadership : - Provide technical leadership to the automation team focused on RAN and Core testing, offering guidance and mentorship. - Collaborate with team members to foster a culture of innovation, collaboration, and continuous improvement in the RAN and Core automation domain. Performance Optimization : - Identify opportunities for performance optimization in RAN and Core automation scripts and frameworks. - Implement best practices to enhance the speed and efficiency of automated test execution in the context of RAN and Core technologies. Collaboration and Communication : - Collaborate effectively with cross-functional teams, including RAN and Core engineers, developers, product managers, and quality assurance teams. - Clearly communicate RAN and Core automation progress, challenges, and results to stakeholders. Mandatory skills : - Proven experience (5+ years) as an Automation Engineer with a focus on Robot Framework and RAN and Core technologies. - Strong expertise in designing and implementing automation frameworks using Robot Framework for RAN and Core testing. - In-depth knowledge of Python programming for extending Robot Framework capabilities in the context of RAN and Core. - Hands-on experience with continuous integration tools (e.g., Jenkins). - Solid understanding of software development life cycle (SDLC) and testing methodologies, particularly in the context of RAN and Core technologies. - Excellent leadership and communication skills. Strong problem-solving abilities and attention to detail.

Role Expectations : - Design, develop, and maintain interactive dashboards and reports using Power BI. - Create and optimize data models, including star/snowflake schemas. - Develop complex DAX calculations and KPIs to drive business insights. - Integrate data from various sources (SQL Server, Excel, SharePoint, APIs, etc.) - Collaborate with business stakeholders to gather requirements and translate them into technical solutions. - Perform data validation and troubleshooting to ensure accuracy and performance. - Implement row-level security and user-based data access strategies. - Provide guidance on Power BI governance, best practices, and self-service analytics models. - Maintain data refresh schedules and monitor report performance. - Work with cross-functional teams including data engineers, analysts, and business users. Qualifications : - 12+ years of hands-on Power BI development. - Advanced DAX and data modeling expertise. - Experience with Power Query/M Language. - Strong dashboard and visualization design skills. - Power BI Service and Power BI Report Server knowledge. - Row-level security and gateway configurations. - Familiarity with Power BI REST API and embedding techniques. - Proficient in writing complex T-SQL queries, stored procedures, views, and functions. - Data extraction, transformation, and integration using SQL. - Experience with large datasets and performance tuning.

Role Expectations : - Design, develop, and maintain interactive dashboards and reports using Power BI. - Create and optimize data models, including star/snowflake schemas. - Develop complex DAX calculations and KPIs to drive business insights. - Integrate data from various sources (SQL Server, Excel, SharePoint, APIs, etc.) - Collaborate with business stakeholders to gather requirements and translate them into technical solutions. - Perform data validation and troubleshooting to ensure accuracy and performance. - Implement row-level security and user-based data access strategies. - Provide guidance on Power BI governance, best practices, and self-service analytics models. - Maintain data refresh schedules and monitor report performance. - Work with cross-functional teams including data engineers, analysts, and business users. Qualifications : - 12+ years of hands-on Power BI development. - Advanced DAX and data modeling expertise. - Experience with Power Query/M Language. - Strong dashboard and visualization design skills. - Power BI Service and Power BI Report Server knowledge. - Row-level security and gateway configurations. - Familiarity with Power BI REST API and embedding techniques. - Proficient in writing complex T-SQL queries, stored procedures, views, and functions. - Data extraction, transformation, and integration using SQL. - Experience with large datasets and performance tuning.

Role Expectations : - Design, develop, and maintain interactive dashboards and reports using Power BI. - Create and optimize data models, including star/snowflake schemas. - Develop complex DAX calculations and KPIs to drive business insights. - Integrate data from various sources (SQL Server, Excel, SharePoint, APIs, etc.) - Collaborate with business stakeholders to gather requirements and translate them into technical solutions. - Perform data validation and troubleshooting to ensure accuracy and performance. - Implement row-level security and user-based data access strategies. - Provide guidance on Power BI governance, best practices, and self-service analytics models. - Maintain data refresh schedules and monitor report performance. - Work with cross-functional teams including data engineers, analysts, and business users. Qualifications : - 12+ years of hands-on Power BI development. - Advanced DAX and data modeling expertise. - Experience with Power Query/M Language. - Strong dashboard and visualization design skills. - Power BI Service and Power BI Report Server knowledge. - Row-level security and gateway configurations. - Familiarity with Power BI REST API and embedding techniques. - Proficient in writing complex T-SQL queries, stored procedures, views, and functions. - Data extraction, transformation, and integration using SQL. - Experience with large datasets and performance tuning.

Role Expectations : - Design, develop, and maintain interactive dashboards and reports using Power BI. - Create and optimize data models, including star/snowflake schemas. - Develop complex DAX calculations and KPIs to drive business insights. - Integrate data from various sources (SQL Server, Excel, SharePoint, APIs, etc.) - Collaborate with business stakeholders to gather requirements and translate them into technical solutions. - Perform data validation and troubleshooting to ensure accuracy and performance. - Implement row-level security and user-based data access strategies. - Provide guidance on Power BI governance, best practices, and self-service analytics models. - Maintain data refresh schedules and monitor report performance. - Work with cross-functional teams including data engineers, analysts, and business users. Qualifications : - 12+ years of hands-on Power BI development. - Advanced DAX and data modeling expertise. - Experience with Power Query/M Language. - Strong dashboard and visualization design skills. - Power BI Service and Power BI Report Server knowledge. - Row-level security and gateway configurations. - Familiarity with Power BI REST API and embedding techniques. - Proficient in writing complex T-SQL queries, stored procedures, views, and functions. - Data extraction, transformation, and integration using SQL. - Experience with large datasets and performance tuning.

Job Summary : We are seeking Kentico-certified developers to support the migration of multiple websites from Kentico 11/12 (Web Forms) to the latest Experience by Kentico (ASP.NET Core MVC). This role involves redevelopment of custom modules, content migration, API integration, and participation in agile ceremonies. Key Responsibilities : - Rebuild 150+ custom Kentico components in ASP.NET Core MVC. - Create dynamic page templates, widgets, APIs, and event handlers. - Perform both scripted and manual content migration from Kentico 12. - Conduct thorough functional QA testing and resolve issues. - Collaborate with internal teams via regular stand-up meetings. - Ensure all development aligns with Kentico best practices and standards. Required Qualifications : - Kentico Developer Certification (mandatory). - Proven experience with Kentico Xperience v13+ and newer. - Proficiency in ASP.NET Core MVC and web application development. - Strong background in CMS migration and custom Kentico module development. - Ability to operate as an independent contractor or vendor. - Excellent communication and collaboration skills. - Availability for remote work, either part-time or full-time.

Role Expectations : - Design, develop, and maintain interactive dashboards and reports using Power BI. - Create and optimize data models, including star/snowflake schemas. - Develop complex DAX calculations and KPIs to drive business insights. - Integrate data from various sources (SQL Server, Excel, SharePoint, APIs, etc.) - Collaborate with business stakeholders to gather requirements and translate them into technical solutions. - Perform data validation and troubleshooting to ensure accuracy and performance. - Implement row-level security and user-based data access strategies. - Provide guidance on Power BI governance, best practices, and self-service analytics models. - Maintain data refresh schedules and monitor report performance. - Work with cross-functional teams including data engineers, analysts, and business users. Qualifications : - 12+ years of hands-on Power BI development. - Advanced DAX and data modeling expertise. - Experience with Power Query/M Language. - Strong dashboard and visualization design skills. - Power BI Service and Power BI Report Server knowledge. - Row-level security and gateway configurations. - Familiarity with Power BI REST API and embedding techniques. - Proficient in writing complex T-SQL queries, stored procedures, views, and functions. - Data extraction, transformation, and integration using SQL. - Experience with large datasets and performance tuning.

We are seeking an experienced Adobe Workfront Developer with expertise in Workfront and Workfront Fusion to design, implement, and optimise work management and automation solutions. The ideal candidate will have a strong technical and functional understanding of Adobe Workfront, extensive experience with workflow automation, and the ability to mentor teams while driving system efficiency. Role Expectations : - Design, develop, and maintain workflow automation using Adobe Workfront and Workfront Fusion. - Configure Workfront objects, including custom forms, templates, approval workflows, access levels, and layout templates to optimize user experience. - Automate business processes and optimize workflow performance using Workfront Fusion and APIs. - Integrate Adobe Workfront with Adobe Experience Manager (AEM), Adobe Assets, and other third-party applications. - Develop and maintain Workfront Fusion automation workflows to streamline processes. - Ensure seamless data flow between Workfront and other enterprise tools using native connectors and APIs. - Configure Workfront features, such as custom forms, templates, approval workflows, and advanced reporting (text mode). - Develop and maintain integrations using Workfront Fusion with AEM, Adobe Assets, and other enterprise tools. Must Have : - Deep knowledge of Adobe Workfront, including setup, object types, and reporting. - Experience with Workfront Fusion and workflow automation. - Strong understanding of integration processes with AEM and other enterprise tools. - Strong troubleshooting skills for resolving Workfront and Fusion-related issues. Nice to Have : - Familiarity with advanced reporting (text mode) in Workfront. - Experience with system governance and managing user access levels. Experience : - 1+ years of Workfront implementation experience for large organisations. - 1+ years of experience with Workfront Fusion integration. - Hands-on experience with Workfront setup, workflows, and reporting dashboards. Certifications : - Adobe Workfront Developer Core & Fusion Certifications. - A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is preferred.

Key Responsibilities : - Conduct feature engineering, data analysis, and data exploration to extract valuable insights. - Develop and optimize Machine Learning models to achieve high accuracy and performance. - Design and implement Deep Learning models, including Artificial Neural Networks (ANN), Convolutional Neural Networks (CNN), and Reinforcement Learning techniques. - Handle real-time imbalanced datasets and apply appropriate techniques to improve model fairness and robustness. - Deploy models in production environments and ensure continuous monitoring, improvement, and updates based on feedback. - Collaborate with cross-functional teams to align ML solutions with business goals. - Utilize fundamental statistical knowledge and mathematical principles to ensure the reliability of models. - Bring in the latest advancements in ML and AI to drive innovation. Requirements : - 4-5 years of hands-on experience in Machine Learning and Deep Learning. - Strong expertise in feature engineering, data exploration, and data preprocessing. - Experience with imbalanced datasets and techniques to improve model generalization. - Proficiency in Python, TensorFlow, Scikit-learn, and other ML frameworks. - Strong mathematical and statistical knowledge with problem-solving skills. - Ability to optimize models for high accuracy and performance in real-world scenarios. Preferred Qualifications : - Experience with Big Data technologies (Hadoop, Spark, etc.) - Familiarity with containerization and orchestration tools (Docker, Kubernetes). - Experience in automating ML pipelines with MLOps practices. - Experience in model deployment using cloud platforms (AWS, GCP, Azure) or MLOps tools.

Role Summary : We are looking to onboard an experienced Python Automation Engineer with a strong background in networking protocols (L2/L3) and test automation frameworks. The ideal candidate will contribute to automating and validating networking features across various platforms and devices. Key Responsibilities : - Develop and maintain Python-based automation frameworks for network testing. - Validate L2/L3 protocols (VLAN, STP, BGP, OSPF, etc.) - Work closely with QA and Dev teams for test planning and integration. - Configure and manage networking hardware (switches/routers) and test environments. - Perform root cause analysis on failed test cases and document findings. Must-Have Skills : - Proficiency in Python scripting for automation. - Strong hands-on knowledge of L2/L3 networking protocols. - Experience with network hardware, traffic generators, and Linux. - Exposure to building/maintaining automation frameworks.

We are seeking an experienced Adobe Workfront Developer with expertise in Workfront and Workfront Fusion to design, implement, and optimise work management and automation solutions. The ideal candidate will have a strong technical and functional understanding of Adobe Workfront, extensive experience with workflow automation, and the ability to mentor teams while driving system efficiency. Role Expectations : - Design, develop, and maintain workflow automation using Adobe Workfront and Workfront Fusion. - Configure Workfront objects, including custom forms, templates, approval workflows, access levels, and layout templates to optimize user experience. - Automate business processes and optimize workflow performance using Workfront Fusion and APIs. - Integrate Adobe Workfront with Adobe Experience Manager (AEM), Adobe Assets, and other third-party applications. - Develop and maintain Workfront Fusion automation workflows to streamline processes. - Ensure seamless data flow between Workfront and other enterprise tools using native connectors and APIs. - Configure Workfront features, such as custom forms, templates, approval workflows, and advanced reporting (text mode). - Develop and maintain integrations using Workfront Fusion with AEM, Adobe Assets, and other enterprise tools. Must Have : - Deep knowledge of Adobe Workfront, including setup, object types, and reporting. - Experience with Workfront Fusion and workflow automation. - Strong understanding of integration processes with AEM and other enterprise tools. - Strong troubleshooting skills for resolving Workfront and Fusion-related issues. Nice to Have : - Familiarity with advanced reporting (text mode) in Workfront. - Experience with system governance and managing user access levels. Experience : - 1+ years of Workfront implementation experience for large organisations. - 1+ years of experience with Workfront Fusion integration. - Hands-on experience with Workfront setup, workflows, and reporting dashboards. Certifications : - Adobe Workfront Developer Core & Fusion Certifications. - A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is preferred.

Key Responsibilities : - Conduct feature engineering, data analysis, and data exploration to extract valuable insights. - Develop and optimize Machine Learning models to achieve high accuracy and performance. - Design and implement Deep Learning models, including Artificial Neural Networks (ANN), Convolutional Neural Networks (CNN), and Reinforcement Learning techniques. - Handle real-time imbalanced datasets and apply appropriate techniques to improve model fairness and robustness. - Deploy models in production environments and ensure continuous monitoring, improvement, and updates based on feedback. - Collaborate with cross-functional teams to align ML solutions with business goals. - Utilize fundamental statistical knowledge and mathematical principles to ensure the reliability of models. - Bring in the latest advancements in ML and AI to drive innovation. Requirements : - 4-5 years of hands-on experience in Machine Learning and Deep Learning. - Strong expertise in feature engineering, data exploration, and data preprocessing. - Experience with imbalanced datasets and techniques to improve model generalization. - Proficiency in Python, TensorFlow, Scikit-learn, and other ML frameworks. - Strong mathematical and statistical knowledge with problem-solving skills. - Ability to optimize models for high accuracy and performance in real-world scenarios. Preferred Qualifications : - Experience with Big Data technologies (Hadoop, Spark, etc.) - Familiarity with containerization and orchestration tools (Docker, Kubernetes). - Experience in automating ML pipelines with MLOps practices. - Experience in model deployment using cloud platforms (AWS, GCP, Azure) or MLOps tools.

Role Expectations : - Design, develop, and maintain interactive dashboards and reports using Power BI. - Create and optimize data models, including star/snowflake schemas. - Develop complex DAX calculations and KPIs to drive business insights. - Integrate data from various sources (SQL Server, Excel, SharePoint, APIs, etc.) - Collaborate with business stakeholders to gather requirements and translate them into technical solutions. - Perform data validation and troubleshooting to ensure accuracy and performance. - Implement row-level security and user-based data access strategies. - Provide guidance on Power BI governance, best practices, and self-service analytics models. - Maintain data refresh schedules and monitor report performance. - Work with cross-functional teams including data engineers, analysts, and business users. Qualifications : - 12+ years of hands-on Power BI development. - Advanced DAX and data modeling expertise. - Experience with Power Query/M Language. - Strong dashboard and visualization design skills. - Power BI Service and Power BI Report Server knowledge. - Row-level security and gateway configurations. - Familiarity with Power BI REST API and embedding techniques. - Proficient in writing complex T-SQL queries, stored procedures, views, and functions. - Data extraction, transformation, and integration using SQL. - Experience with large datasets and performance tuning.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : - Design, develop, and maintain interactive dashboards and reports using Power BI. - Create and optimize data models, including star/snowflake schemas. - Develop complex DAX calculations and KPIs to drive business insights. - Integrate data from various sources (SQL Server, Excel, SharePoint, APIs, etc.) - Collaborate with business stakeholders to gather requirements and translate them into technical solutions. - Perform data validation and troubleshooting to ensure accuracy and performance. - Implement row-level security and user-based data access strategies. - Provide guidance on Power BI governance, best practices, and self-service analytics models. - Maintain data refresh schedules and monitor report performance. - Work with cross-functional teams including data engineers, analysts, and business users. Qualifications : - 12+ years of hands-on Power BI development. - Advanced DAX and data modeling expertise. - Experience with Power Query/M Language. - Strong dashboard and visualization design skills. - Power BI Service and Power BI Report Server knowledge. - Row-level security and gateway configurations. - Familiarity with Power BI REST API and embedding techniques. - Proficient in writing complex T-SQL queries, stored procedures, views, and functions. - Data extraction, transformation, and integration using SQL. - Experience with large datasets and performance tuning.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : - Low level design, implementation, and unit testing of new features within product according to defined requirements within agreed timeframes. - Ensuring that code developed adheres to the performance requirements of a SaaS product. - Building front end software using React according to visual designs provided by UX team. - Maintenance of existing Client application including fast resolution of customer raised issues within the software. - Writing of unit tests to ensure that code within Clients infrastructure is of high quality. - Collaborating effectively with product design team, QA, and other stakeholders within the business to understand user needs, ensuring best customer solutions. - Estimation, self-planning, and self-managing tasks as a developer within an Agile team. - Technical documentation of process and software changes when necessary. - Protect confidential data and ensure that information security protocols are followed. Qualifications : - Bachelors and/or masters degree in computer science, computer engineering, or related technical discipline. - 5+ years professional software development experience. - Proficiency in the ReactJS. - Knowledge of SaaS application architecture and design with Azure knowledge desirable. - Knowledge of software engineering and best practices, including coding standards, code reviews, source code control, build processes, testing, and operations.