Key Responsibilities: Supervise Helpdesk staff and manage daily duty rosters . Monitor staff grooming, discipline, and service quality. Ensure smooth functioning of May I Help You counters and passenger assistance at airport. Support VIP movements and coordinate with airlines, CISF, and AAI. Handle passes (AEPs) – issue, collect, and maintain records. Maintain daily logbook/attendance and submit to AAI. Assist Terminal Manager in passenger facilitation and terminal support . Ensure compliance with security and service standards. Qualification & Experience: Graduate in Hospitality / Aviation / related field. Minimum 1 year experience in customer service/hospitality/aviation.
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