As an Operations Executive at Vahan, you will play a critical role in improving the quality and reliability of our voice botsYour work will directly influence customer experience by ensuring our bots are intelligent, accurate, and adaptable. This role is perfect for someone who loves working with data, enjoys problem-solving, and wants to be part of the conversational AI revolution. Responsibilities Call Analysis: Review bot-customer conversations to identify gaps, errors, and areas for improvement. Data Tagging and Annotation: Accurately tag and annotate audio/text data for ML and NLP model training. Data Generation: Develop realistic conversational datasets to support bot training and performance optimization. Voice Bot Testing: Conduct rigorous testing of bot behavior across various workflows and use cases. Collaboration: Work closely with product, engineering, and analytics teams to ensure high-quality bot performance. Documentation: Maintain detailed reports of test cases, issues identified, and improvement suggestions. Quality Assurance: Support live project audits and deployment QA checks. Requirements Minimum 1 year of hands-on experience in data tagging and data generation. Strong analytical and problem-solving skills. Familiarity with data annotation processes or training datasets. Experience with voice bot testing workflows or UAT procedures. Excellent verbal and written communication skills. Preferred Qualifications Exposure to AI/NLP tools or platforms. Understanding of banking workflows (especially call center/customer service). Experience with Excel, Google Sheets, Jira, or test case management tools. This job was posted by Reena P from Vahan.
Responsibilities Define UX & Visual Design: Develop user flows, wireframes, prototypes, and visual designs to ensure seamless and consistent experiences. Lead Research & Testing: Participate in user research and testing to validate design decisions and iterate based on insights. Shape Product Vision: Collaborate with stakeholders to align product design with business goals and user needs. Ensure Brand Consistency: Maintain visual and brand consistency across all products and platforms. Drive Design Innovation: Identify opportunities to enhance product experiences through creative and data-driven design solutions. Design User-Centric Experiences: Create simple, elegant, and innovative designs that solve user problems and delight users. Grow the Design Team: Mentor and lead a team of designers, fostering a culture of innovation and excellence. Requirements Have 5-8 years of experience in fast-paced environments, designing for both web and mobile platforms. Are a skilled storyteller with a strong ability to communicate ideas visually and verbally. Bring expertise in strategic and conceptual design thinking, translating complex problems into elegant solutions. Have experience mentoring and leading a team of talented designers. Possess a compelling portfolio showcasing high-quality design work and deep design thinking. Are proficient in tools like Adobe Illustrator, Figma, Photoshop, and Sketch, with strong information presentation skills. We are obsessed with understanding users and solving their problems through thoughtful and innovative design. This job was posted by Reena P from Vahan.
As our Head of Product, you'll take that impact from 10 100 turning bold ideas into products that millions rely on daily. This is a highly entrepreneurial position reporting directly to the CEO and will require you to assume a number of different roles. Responsibilities Co-own the product vision and roadmap with the CEO and tie every release to a clear business or user win. Talk to users every week, blue-collar workers, recruiters, and employers, and turn insights into quick, iterative launches. Build and coach a small but mighty team of PMs, designers, and data folks. Get your hands dirty often to show, not tell. Work shoulder-to-shoulder with Engineering and Operations teams to reach revenue, retention, and NPS goals. Balance scrappy shipping with long-term architecture: get MVPs out fast, then polish what sticks. Requirements Builder's mindset: you've launched 0-to-1 products and scaled them fast. Obsession with your craft; ability to build deep empathy for your users. Deep sense of curiosity with the ability to drink from the firehose. Clear, candid communication; you align cross-functional teams with ease. 10+ years in product, with experience leading a small team of PMs. Should-haves Experience coaching or growing people who've worked for you. Proven track record of growing a product 10X or more. Hands-on exposure to operationally intensive marketplaces. Early-stage startup (series A-D) or founder background. Nice-to-haves Built for Bharat / next-billion users before. Experience building AI / ML-based products. This job was posted by Reena P from Vahan.