1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

As an Incident Coordinator (L1) at Genpact Site in various global locations, you will be an integral part of the IT operations team, playing a crucial role in ensuring efficient incident coordination and resolution in a 24x7 support environment. Your responsibilities will include monitoring alerts, managing tickets, facilitating cross-team communication, handling change requests, coordinating with vendors, and providing timely reports to stakeholders. You will be tasked with monitoring infrastructure alerts, logging tickets based on defined SOPs, and collaborating with L2 support or Incident Managers by collecting and sharing system logs. Additionally, you will manage ticket lifecycles, upda...

Posted 1 month ago

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