Responsibilities: * Collaborate with marketing team on campaigns * Meet sales targets through effective strategies * Manage customer relationships * Generate leads through cold calling and networking Sales incentives
We are seeking a highly motivated and results-driven Sales Executive to join our logistics team. The candidate will be responsible for generating new business leads from the transport and cargo market Sales incentives Travel allowance
Role & responsibilities Attend Incoming Calls: Handle customer queries related to bookings, pickups, deliveries, delays, and complaints. Track Shipments & Provide Updates: Track consignments and proactively share updates with customers via phone, email, or WhatsApp . Check and Respond to Emails: Monitor the customer support mailbox regularly and respond to all customer emails promptly and professionally . Follow Up on Pending Issues: Ensure timely follow-ups with internal teams or customers regarding unresolved queries, open complaints, or delayed shipments. Resolve Complaints Effectively: Log, track, and resolve customer complaints while maintaining a polite and solution-focused tone. Coordinate with Operations Team: Work closely with warehouse, dispatch, and driver teams to resolve customer issues and ensure smooth delivery operations. Maintain Records: Accurately document all customer interactions, queries, and complaint resolutions in the system or manual logs. Send Reports & Documents: Share PODs (proof of delivery), invoices, dispatch details, and other documents via email when required. Escalation Handling: Escalate unresolved issues to the concerned team or manager and ensure they are closed on priority. Ensure Customer Satisfaction: Represent V4 Cargo positively by delivering a smooth and respectful customer service experience. Support Sales Team (If Needed): Forward any business inquiries, lead references, or new service requests received via calls or emails to the sales team. Preferred candidate profile Experience: 13 years in customer support or backend coordination (preferably in logistics, transport, courier, or e-commerce) Communication Skills: Excellent verbal and written communication Fluency in Hindi is a must; English is preferred Polite, clear, and professional tone over phone and email Technical Skills: Basic knowledge of Microsoft Excel , Email Handling , and WhatsApp Web Experience with CRM systems or order tracking software is a plus Soft Skills: Patience , problem-solving attitude , and attention to detail Strong follow-up skills to ensure issue closure Ability to work under pressure and multitask Behavioral Traits: Responsible Positive attitude and willingness to take ownership Team player with a customer-first approach Other Preferences: Candidates from logistics, courier, transport, or BPO background will be preferred Local candidates or those familiar with the Delhi-NCR logistics market will have an advantage
Role & responsibilities Generate leads and pitch courier and cargo services to SMEs, exporters, eCommerce companies, and manufacturers . Actively identify and acquire freight/parcel load from the open market and transport hubs. Visit potential clients on the ground field sales role. Build and maintain strong client relationships to ensure repeat business. Negotiate pricing and service terms in line with company policies. Achieve monthly sales targets and contribute to revenue growth Achieve you monthly targets to get your monthly Incentives. Prepare and submit daily reports on sales calls, prospects, and follow-ups. Collaborate with the operations team to ensure timely pickups and deliveries. Preferred candidate profile Experience: 15 years in logistics, transport, courier, or B2C field sales roles. Prior experience in load sourcing from market or working with transporters, brokers, or warehouses is highly preferred. Industry Knowledge: Good understanding of freight movement (FTL/PTL) , courier operations, pricing, and basic logistics processes. Local Market Exposure: Should be well-connected in local industrial areas, transport hubs, and markets . Experience in tapping load from traders, manufacturers, or distributors is a plus. Skills Required: Strong communication and negotiation skills Confidence in field sales and client meetings Target-oriented and self-motivated Basic computer knowledge (email, Excel, CRM is a plus) Language fluency: Hindi (mandatory) Personality Traits: Energetic, persuasive, and proactive Ability to work independently and under pressure Strong follow-up and relationship-building skills Other Requirements: Willingness to travel locally or regionally Should have a two-wheeler with a valid license (preferred)